NorQuest College Edmonton Campus

The Community Support Worker program is an eight-month certificate designed to develop fundamental knowledge, skills, and attitudes in students to work with marginalized communities and individuals. Graduates are expected to work at the front line of human-service delivery settings.

The following are some of the agencies and organizations that provide these services:

• Street work organizations
• Group homes
• Emergency shelters
• Settlement agencies
• Cultural organizations
• Child and family service agencies
• Indigenous service agencies
• Cultural societies
• Personal and in-home supports for persons with disabilities
• Services that support older adults

Practicum/Work Experience

• This program includes a 200-hour practicum and a 45-hour practicum seminar.

NorQuest College offers an approved and accredited two-year full-time Social Work diploma program with a multicultural focus. As its mission, the program emphasizes the value of human diversity and teaches the practice of social work within an anti-oppressive framework that is supportive and empowering.

As a social worker, you may have the ability to improve the quality of life for yourself and for others through self-reflection and offering resources, services, and opportunities for your prospective clients. In addition, you will be prepared to create social change through your work and professional activities.

Program themes include:

• Competency working in different cultures
• Social work practice that recognizes and deals with oppression
• Awareness of cultural displacement issues
• Awareness of personal abilities and resiliency
• Spirituality
• Community practice
• Holistic practice
• Practice in specialized settings

Students in the Social Work program can expect to develop knowledge and skills in the following areas:

• Social work foundations
• The helping process
• Social policy
• Assessment and interviewing
• Social work models and practice
• Working with groups
• Working with families and communities
• Mental health
• Abuse, violence, and addictions

The Social Work diploma program teaches students the value of human diversity in the context of Indigenous and multicultural knowledge and practices within an anti-oppressive and ethical framework that is supportive and empowering.

Practicum/Work Experience

• This program includes two practicums totalling 700 hours.

Accounting technicians are involved in the day-to-day practical work of accountancy and play a key operational role in producing reliable financial information. They may also perform a wide range of finance roles, from accounts clerk to financial controller and beyond.

Graduates from this program will have the basic theory, technical knowledge, computer competencies, and skills to enter the accounting field at an entry-level position. Our program equips graduates to perform financial accounting, budgeting, costing, and tax returns. The work experience component of the program allows you to gain hands-on experience in the field.

What to Expect as an Accounting Technician

• Accounting technicians are involved in processing invoices, recording receipts and payments, payroll, bookkeeping, auditing external and internal work, and preparing and checking ledger balances and other monthly and yearly accounts. They also handle company expenses, control budgets, prepare financial transactions, and use computerized accounting systems. Accounting technicians usually work regular weekday hours in a comfortable office environment.
• Accounting technicians can work on their own, in a large accounts team, or alongside professional accountants. While they are not accountants, they can perform many of the same functions and are qualified to take accounts beyond the trial balance stage, as well as prepare full financial accounts. There is always a strong demand for these skills in industry.
• Self-employed accounting technicians provide a range of accounting services to businesses, which may include advising on budgets and taxation issues, calculating end-of-year accounts, and consultancy.

The Administrative Professional program equips you with the skills and knowledge you need to become an office professional in today’s business environment. You will learn essential office skills such as basic accounting, software applications, event management, and business communication.

Today's administrative professionals are often the voice and face of the company. They must be dynamic and able to actively lead the crucial day-to-day functions of an organization. They are able to make decisions, multi-task, solve issues, understand technology, communicate effectively, and operate an efficient office, no matter what the type of industry.

Students will explore innovative trends and practices while acquiring the skills and knowledge relevant to current and future industry needs. Our focus on a high standard of applied education prepares you to be in high demand for quality employment.

This program gives you the opportunity to achieve a career in less than a year, completing the program in five to nine months.

Student Success
Each course will take approximately 10 hours per week of time commitment to complete readings and homework in order to finish each course within 16 weeks. Take this into consideration when planning your course schedule. We do not offer extensions on assignments, tests or courses.

Practicum/Work Experience
This program includes 150 hours of optional field experience.

Build the skills you need to thrive in a dynamic business world and choose from five specializations in the second year—Management (entrepreneurship or business operations), Accounting, Human Resources Management, Finance, or General Studies—in which you will develop a core understanding of business fundamentals for any career you choose.

Specialization
Applicants can apply directly to the specialization of their choice. Specialization courses are usually taken in year two.
There are five specializations for the Business Administration program; each provides a flexible and dynamic core understanding of business fundamentals with a wide assortment of job opportunities:

Accounting specialization
Graduates with an accounting specialization have an aptitude for numbers and enjoy problem-solving. They are able to look at the overall big picture while determining the bottom line. They are prepared to work with companies in financial, computerized tax, and cost accounting areas.

Human Resources Management specialization
Graduates with a human resources management specialization will know how to improve corporate culture and increase employee productivity. They will be confident in creating performance management policies, employing effective hiring and retention practices, reviewing and recommending employee compensation packages, creating hiring selection criteria, and applying employment law.

Management specialization
Graduates with a management specialization are becoming increasingly important to business in our competitive economy due to their strategic planning and analytical skills. They assist companies in integrating planning and development strategies using problem-solving techniques and consensus building. Leadership, marketing, and financial information are also studied.

• Entrepreneurship focus: for students who are interested in starting a business of their own or who wish to help a newly formed business grow. It provides a thorough understanding of what is required to start and maintain a sustainable venture. Students will acquire the tools necessary to identify opportunity, assess entrepreneurial potential, produce a business plan, organize, promote, and finance a business, and prepare a marketing and sales structure.
• Business operations focus: for students who are interested in how businesses supply, produce, and distribute goods and services in the most efficient and profitable way possible. Students will learn how to plan, control, and optimize business systems and techniques to deliver projects on time and on budget. Learning how to assess and improve productivity throughout an organization will make these graduates a valuable asset to any organization.

Finance specialization
Graduates with a finance specialization will be well positioned for work opportunities in banks and any financial services organization. As a financial professional, this program prepares students in the areas of financial planning, principles and industry standards, financial products and services, tax and legal implications, managing risks, and building financial customer service sales and expertise.

• Financial services focus: for students who are interested in securing a role in a bank where they can serve customer needs for saving and borrowing. Students will learn principles of personal finance and banking including consumer and business lending, credit management and financial services selling and ethics.
• Financial planning focus: for students who are interested in helping people achieve their financial goals. Students will gain technical knowledge in personal financial planning, Canadian investment funds, insurance and taxation

General Studies
Students may elect not to have an area of specialization. These students would take the common first-year courses, then choose 10 additional courses out of all Year 2 courses offered.

Practicum/Work Experience
This program includes an optional paid co-op placement totalling 640 hours.