Diploma in Customer Service and Information Clerk

at Academy of Learning Career College Canada

In the Graphic Designer diploma program, students learn the software programs that every professional designer needs to know: Adobe Photoshop, Illustrator, and InDesign. Students learn techniques for creating digital images, illustrations, and layouts, and they develop a strong theoretical foundation in color, typography, and composition.

Hospitality is diverse and global in nature and one of the growing industries around the world. The International Hospitality Management Diploma program is designed to prepare students for careers in the fast-paced, rewarding and challenging world of hospitality management. The program appeals to individuals who are charismatic, outgoing, capable and energetic. Its objective is to produce qualified graduates, ready to work in hotels and other accommodation services at a supervisory level.

Students will gain a broad range of management and operational skills and practical tools that will assist them in dealing with situations within the hospitality industry service environment. The program provides the skills to progress to higher-level careers, given the proper combination of skills, experience, personal attributes, and additional training.

Objectives

• The skills to manage all physical aspects of a hotel, restaurant or hospitality property including; front office, housekeeping, and food service operations.
• Supervisory and communication skills for effective leadership.
• Techniques to develop and maintain high-performance teams.
• Purchasing strategies and techniques.

Graduates from the Medical Receptionist Diploma program will be able to work effectively in any medical office as a receptionist. After completing this diploma they will have the acquired skills to enable them to meet and greet patients, direct them to appropriate services, answer telephones, take messages, schedule appointments and perform other routine administrative tasks.

Objectives

• A clear understanding of medical office procedures and medical office terminology.
• The skills to handle general office duties such as filing, sorting and copying.
• The ability to perform word processing, spreadsheets and data management skills.
• The knowledge to book appointments and make referrals (both computerized and manual).

Are you a design-oriented person who is comfortable with technology, creatively inclined as well as possess an eye for detail? If your answer is yes, then a career in the multi-billion dollar industry of Web design and graphics could very well be a great and rewarding choice for an exciting career. The demand for professionals who can effectively communicate and captivate an organization’s audience across all types of media is rapidly growing. Web design is increasingly dynamic and very quick to evolve based on an organization’s objectives and the consumers’ needs and has become the focal point for almost every industry around the world.

Objectives

• The ability to present creative ideas and understand how to assess client and end user needs.
• The knowledge to consult with IT professionals to determine how best to incorporate a Web site into existing frameworks.
• The skills to design the typography, layout, look and feel of Web pages, and incorporate graphics and interactive elements.
• The proficiency to source, select and organize information for inclusion on the Web site, and is able to test Web site functionality, as well as update Web content and maintain Web sites.

The objective of the Customer Service and Information Clerk Diploma program is to provide the student with the opportunities to acquire and apply the knowledge of customer service and information skills to help them meet the demands of today’s business environment.

Objectives

• The requirements to respond to telephone and in-person complaints and inquiries.
• An understanding to be able to give information regarding an organization’s goods, services and policies.
• The capability to enter orders, verify shipments and send out invoices.
• The knowledge to be able to trace orders from intake to shipment and troubleshoot delays and problems.
• The ability to receive payments and process information required for the provision of services.

The Conference and Event Planner Diploma program is designed to prepare students for careers in the fast-paced and exciting world of conference and event management. Its objective is to expose students to a broad range of knowledge and processes, administration skills, and practical tools that will assist them in dealing with situations within a conference and event planning related career.

Objectives

• The knowledge and skills necessary to lead and/or assist in the development and/or implementation of conferences and events.
• An introduction to the most relevant aspects of planning and coordination of event logistics.
• Professional skills in high demand by employers such as negotiating, decision making, team-work, communication, customer service, leadership, research and problem solving.
• Proficiency in Microsoft Office Applications.

The Administrative Assistant diploma program introduces students to office administration and its many facets in the business world. This program provides graduates with the necessary skills to compile, verify, record, and process forms and documents, such as applications, agreements, and letters, in accordance with established procedures, guidelines, and schedules. Students will have the opportunity to learn today’s most popular office software applications.

Objectives

• Performing a variety of administrative and clerical functions
• Preparing reports
• Assisting with overall departmental functions

The Accounting and Payroll Administrator Diploma program provides students with the necessary skills to maintain a complete set of books, keep records of accounts, verify the procedures used for recording financial transactions, and provide personal bookkeeping services. It also provides students with the necessary skills and knowledge required to perform payroll administrative responsibilities in the payroll department. The student will write CPA’s exams to acquire the Payroll Compliance Practitioner (PCP) certification. In addition to accounting and payroll expertise, students gain basic skills and experience in business correspondence, office procedures, performing a job search, and being successful in today’s workplace environment.

Objectives

• The ability to maintain employee attendance records to calculate pay and benefits entitlements using manual or computerised system.
• The skills to collect, verify and process payroll information and determine pay and benefit entitlements for employees with a manual or computerised system.
• The capability to prepare and balance period end reports and reconcile issued payroll to bank statements.
• The understanding to deal with statistical and accounting data and maintain accounting records.
• The background to prepare T4 and other statements.

The PC Support Specialist Diploma program prepares students to effectively manage the problems they may encounter when supporting personal computers in an office environment. It provides in-depth knowledge of both computer hardware and software. Students gain experience by performing hardware configuration-related activities. The program prepares students for the following industry certification exams: CompTIA A+, CompTIA Network+, CompTIA Server+.

Successful student may choose to progress to advanced qualifications such as MCSA, MCSE or MCITP.

Objectives

• The necessary skills to provide technical support to end users within a small to medium size office.
• The ability to troubleshoot hardware and software problems.
• An understanding of how to replace and install new computer hardware.
• The knowledge to support all aspects of computer software applications and operating systems.

The Business Office Administration Certificate provides students with opportunities to acquire and apply basic business office skills that meet the demands of employers. The program provides students with comprehensive knowledge of current office and business skills including proficiency in Microsoft applications, accounting concepts and software in today’s workplace.The Business Office Administration Certificate provides students with opportunities to acquire and apply basic business office skills that meet the demands of employers. The program provides students with comprehensive knowledge of current office and business skills including proficiency in Microsoft applications, accounting concepts and software in today’s workplace.

Objectives

• Maintaining computerized filing, inventory, and database systems
• Performing routine bookkeeping tasks
• Processing miscellaneous documentation
• Typing and proof-reading correspondence, reports, etc.