Diploma in Health Office Administration

at Conestoga College - Brantford Campus Canada

Today's manufacturing sector requires highly skilled individuals with in-depth knowledge of current quality assurance and management practices. If you have the desire to be part of a quality movement, and want hands-on experience with the tools to support your career goals, then this program will be of interest to you. This two-semester Quality Assurance Manufacturing and Management Ontario College Graduate Certificate will provide you with the knowledge and techniques to improve the delivery and quality of goods and services. This program focuses on the use of modern quality improvement methods that support the achievement of performance excellence in manufacturing and associated business processes. A combination of theoretical and practical learning opportunities will prepare you for a variety of management and quality assurance organizational opportunities.

Program Outcomes

• Implement and document quality processes that ensure conformance to international quality standards.
• Evaluate the results of experiments for process improvement and product development to form recommendations using various process improvement tools.
• Evaluate quality issues, opportunities, and performance metrics using current and relevant tools such as Statistical Process Control (SPC) and Root Cause Analysis.
• Lead advanced product quality planning activities in an industrial environment using accepted quality assurance techniques including Failure Modes and Effects Analysis (FMEA) and Production Part Approval Process (PPAP).
• Plan the implementation of quality management processes within an industrial organization using accepted philosophies.
• Select the correct device or instrument to accurately measure product parameters and conduct a Measurement System Analysis (MSA).
• Conduct audits for Quality and Environmental systems in order to report findings and recommendations to both internal and external stakeholders.
• Apply test procedures and techniques to confirm that product design requirements are met.
• Communicate technical information effectively to customers and various internal stakeholders in management, engineering, manufacturing, marketing, and sales.
• Interpret information from a variety of technical and specialized sources to support quality processes.

Process Quality Engineering
This advanced-level graduate certificate program provides individuals with the knowledge and techniques to improve the delivery and quality of products and services. The material that is taught in this program can be applied within any area of an organization. The focus of this program is on the achievement of performance excellence through the use of modern quality improvement methods. The program develops the skills required to perform process quality roles in a broad range of organizations and sectors.The program content aligns favourably with selected American Society of Quality's (ASQ) Bodies of Knowledge. This program is non-industry specific as it provides the proficiencies demanded by organizations in today’s market place.

Quality Assurance - Manufacturing and Management
Today’s manufacturing sector requires highly skilled individuals with in-depth knowledge of current quality assurance, problem solving, and management practices. If you have the desire to be part of a quality movement, and want hands-on experience with the tools to support your career goals, then this program will be of interest to you. This two-semester Quality Assurance Manufacturing and Management Ontario College Graduate Certificate will provide you with the knowledge and techniques to improve the delivery and quality of goods and services. This program focuses on the use of modern quality improvement and problem solving methods that support the achievement of performance excellence in manufacturing and associated business processes. A combination of theoretical and practical learning opportunities will prepare you for a variety of management and quality focused career opportunities.

Customers today want all information to be accessible on a website and they want that information fast. This four-semester Ontario College Graduate Certificate program is designed to provide hands-on, comprehensive training for those who desire to work in the field of web-centric business application development. The primary focus of the program is on user-centered design supported by extensive back-end programming and front-end use of graphic design, multimedia, video, animation, and e-commerce applications to facilitate a fully functional website. Students will apply human interface guidelines, standard-based structures, and design and development principles to create accessible, usable, and captivating web experiences geared to today’s marketplace.

In just 30 weeks, graduates of the Data Processing and Reporting program are prepared to assume roles entering and organizing data in an office role. You will develop the skills and strategies required to interact with customers in a professional and appropriate manner in a diverse business environment. This Ontario College Certificate program prepares you to use various electronic data applications, while gaining hands-on experience to organize data, visually present data, develop basic data reports, validate accuracy of data and support digital marketing platforms. Through a variety of projects, case studies and interactive learning opportunities, you will develop the workplace interpersonal skills needed to support all phases of your career. A field placement is included; allowing you to translate theoretical knowledge from the classroom into applied practice in a workplace setting. 

This program is designed for individuals whose profession involves significant project management activities. The program provides a formal background in project management processes and principles to complement practical application on-the-job. The content of the program incorporates the Project Management Body of Knowledge (PMBOK®) which is an international standard for project management training. The program is targeted for a breadth of organizations and does not focus on any one specific business or industry.

This graduate certificate program will provide students with the theoretical and practical knowledge and skills to manage projects from inception to completion. Projects range from basic work projects to increasingly more complex projects for stakeholders in all sectors of the economy.

This two-year diploma program is designed for students who wish to acquire a general education in the arts and sciences while having the flexibility to explore further educational options within the college or to pursue a degree at a local university. Students will acquire skills in communication, critical thinking and research, while exploring contemporary issues in today's global society. Students will explore a topic of interest through the construction of a research project, paper, and portfolio that culminates in a presentation to an expert audience. During this program, students will participate in a course that will enable them to discover career opportunities.

In the second semester students will consult with their program coordinator to select from a variety of post-secondary courses in disciplines of their choice. The program is constructed to allow students to explore options that meet future academic goals either through selecting courses in a major discipline or courses eligible for credit transfer at the University of Waterloo (courses are subject to availability). After successful completion of this program, students may wish to apply to programs within Conestoga College or pursue further education at other institutions.

This program provides students with the necessary knowledge and skills to perform effectively in entry-level bookkeeping positions in business and industry. The program focuses on day-to-day operational bookkeeping and managerial accounting in a computerized business environment. 

Today’s office is a dynamic place to work with global networking, communication and work flows becoming increasingly complex and challenging. In order to ensure the efficiency of the organization, employers depend on office administrators to provide effective clerical support to all levels of management. They need staff with exceptional computer skills and organizational skills and specific business skills such as bookkeeping, customer service and document processing. In this one-year certificate program, students develop the necessary technical, organizational and interpersonal skills that will enhance their role as an effective member of the office team. With a wide variety of hands-on practical experience and creative thinking skills, graduates are fully trained to meet the demands of today’s challenging work environment.

Note:
Students that successfully complete the Office Administration – General (1095) program are eligible to apply to level 3 of the Office Administration – Executive (1096) diploma program. Space in the Office Administration – Executive program is limited and transfer applicants are not guaranteed a seat in the program. Depending on the number of applications and the number of available seats, a ranking process may be used.

Global Business Management
The Global Business Management graduate program provides an internationally-focused body of knowledge and skills for individuals interested in extending their business understanding beyond the domestic environment. The curriculum emphasizes the skills and knowledge necessary to operate in different roles within international cultural, legal and political contexts. This broad-based program will explore the field of management both in theory and through practical applications considering different organizational lenses. Graduates will be eligible to apply for the FITT (Forum for International Trade Training) diploma, and the CITP (Certified International Trade Professional) designation (subject to one year of work experience).

Global Hospitality Management
The Global Hospitality Management graduate certificate program is open to international students with a background in hospitality. This program will complement an already earned diploma or degree in business, hospitality or a related field, and enable applicants to gain a work visa in Canada. Graduates of the Global Hospitality Management program will develop more management and operational ability specific to the hospitality industry and provide graduates with opportunities to obtain a supervisory or management level position in hospitality organizations. The program will focus on essential management and operational areas needed in hospitality organizations through an exploration of theory and practice in the field of management. Students will earn a TrainCan Food Safety Certificate, Smart Serve (responsible alcohol service) Certificate, and WHMIS as part of the core curriculum. The optional co-op stream includes one co-op work term instead of the Guided Career Management course.

This advanced-level graduate certificate program provides individuals with the knowledge and techniques to improve the delivery and quality of products and services. The material that is taught in this program can be applied within any area of an organization. The focus of this program is on the achievement of performance excellence through the use of modern quality improvement methods. The program develops the skills required to perform process quality roles in a broad range of organizations and sectors.The program content aligns favourably with selected American Society of Quality's (ASQ) Bodies of Knowledge. This program is non-industry specific as it provides the proficiencies demanded by organizations in today’s market place.