Graduate Certificate in Global Business Management & Supply Chain Management - Global (Bundle Program)

at Conestoga College - Brantford Campus Canada

In just 30 weeks, graduates of the Reception and Customer Service program are prepared to assume roles in a front desk or customer service role. You will develop the skills and strategies required to interact with customers in a professional and appropriate manner in a diverse business environment. This Ontario College Certificate program prepares you to use various office equipment and technologies, while gaining hands-on experience in customer engagement, scheduling appointments, document system maintenance, and purchasing and inventory management. Through a variety of projects, case studies and interactive learning opportunities, you will develop the workplace interpersonal skills needed to support all phases of your career. A field placement is included; allowing you to translate theoretical knowledge from the classroom into applied practice in a workplace setting.

Program Outcomes

• Employ customer service strategies, practices, techniques and technologies for reception and front office administration to perform various required tasks specific to the role both individually and as part of a customer service team.
• Build rapport with customers and team members using relevant communication styles and strategies to provide professional customer care.
• Manage various customer service and collaborative situations using interpersonal skills, critical thinking strategies, and relevant negotiation and conflict resolution skills to ensure a professional level of customer care.
• Support business needs specific to the role using the IT tools available to produce documents, electronic communications, spreadsheets and presentations.
• Evaluate career-related personal values, strengths, and opportunities to support career goals and the development of a personal and professional career plan.
• Employ professional workplace behaviours to locate and maintain work in a variety of environments and successfully manage workplace expectations.
• Adhere to workplace laws, organizational structure, and ethics that impact job maintenance and employee rights and responsibilities

This program provides students with the necessary knowledge and skills to perform effectively in entry-level bookkeeping positions in business and industry. The program focuses on day-to-day operational bookkeeping and managerial accounting in a computerized business environment. 

The Mental Health and Substance Use graduate certificate program will provide future human and health service providers with knowledge and applied skills needed to move into service and program planning, delivery and evaluation roles related to persons who are affected by mental health and/or substance use problems. These roles complement and extend clinical services provided by other personnel in a direct delivery organization. As providers in these sectors work increasingly across boundaries to address the complex and intersecting needs of these populations, students will learn how to examine and address service quality at the practice, program and system levels. Learners will gain a deeper understanding of the importance of community collaboration, public participation, social inclusion, and advocacy in their work with persons experiencing complex conditions. Integrative themes of self-determination, capacity building, resilience, recovery and empowerment will be examined from person-centred, community-based and population-oriented perspectives.

The Supply Chain Management - Global program prepares students for careers in the fields of logistics, procurement, supply chain and operations. Through extensive practical learning activities, students enhance their knowledge of supply chain concepts applicable to a variety of sectors. Graduates will be well-prepared to support the management of job functions by examining the connections between strategic objectives, stakeholder expectations, and supply chain design, functions, processes and roles; determining the value-added and financial implications of supply chain decisions and design on business profitability, efficiency and stakeholder satisfaction; using risk mitigation tools and strategies; reviewing supply chain activities and transactions for compliance with relevant policies, standards, legal, regulatory and contractual obligations; collaborating with, and using leadership and communication skills to build strategic relationships with a diversity of stakeholders.

Recognition of the need for managers with sustainability expertise continues to grow as local and global organizations are re-positioning sustainability as a central value. The Sustainable Business Management graduate certificate program provides students with the diverse skill set needed to succeed in this dynamic and exciting field. Whether developing a new product or service, enhancing an existing one through a triple bottom-line approach, leading an organization to more sustainable operations or managing change and promoting engagement for sustainability, graduates will be able to apply their skills in a variety of settings. Students are provided with flexible project options, including opportunities to work with local clients and community partners in developing plans to generate greater value, enhanced corporate responsibility and innovative marketing solutions. Students may also take advantage of experiential learning opportunities that extend beyond the classroom, such as volunteering at a local sustainability-oriented organization, and attending field trips, workshops and networking events. Upon program completion, graduates will be well positioned to write the International Society of Sustainability Professionals (ISSP) exam and become a Sustainability Associate (SA). The optional co-op stream includes one co-op work term.

In this two-year diploma, students develop the medical base of knowledge, technical and administrative skills and professional communication expertise required to take on more progressive responsibilities in today’s increasingly complex and dynamic health care environment. With a strong emphasis on problem solving, hands-on application and critical thinking, the Health Office Administration program prepares graduates to confidently assume administrative positions integral to the success of health care organizations. Coursework in medical and dental office management, hospital unit administration, insurance practices, and medical transcription, coupled with current business computing applications, bookkeeping, and office management procedures ensure that graduates are in-demand in a wide variety of health care settings.In addition to participating in health office simulations, students will have the opportunity to consolidate their skills in the fourth semester of this program in a seven-week (minimum 245 hour) unpaid work placement in a local health care organization.

International trade and investment are critical to the Canadian economy. As a result, Canadian businesses are in need of people who can manage international projects that take place across time zones, languages, cultures and currencies. For those looking for a career in global business enterprises, this program is well suited for you.The first year of the program will provide you with a broad knowledge base in the four major areas of global business - Accounting and Finance, Marketing and Sales, Supply Chain and Operations, and Human Resources. Furthering your knowledge and skills, you will build your management and leadership capacity in the second year. Through a variety of case studies and interactive learning opportunities, you will develop skills needed to make strategic international business decisions.As a graduate, you will acquire specialized knowledge and skills in international business allowing you to carry out international business functions in today's global marketplace. Upon graduation you will have the skills and education you need to apply for the FITT Diploma from the Forum of International Trade Training, and the CIM designation from the Canadian Institute of Management. You will be well positioned to be successful in entry-level and junior management positions in all areas of international business.As part of Conestoga’s commitment to innovative learning strategies, a laptop is included in the program fees. The laptop initiative enables you to have current and relevant resources, and an interactive learning experience. You will be able to access course materials, participate in collaborative learning environments and build the technological skills needed in today's workforce. Students will receive instructions on how they will obtain their device.

Today's manufacturing sector requires highly skilled individuals with in-depth knowledge of current quality assurance and management practices. If you have the desire to be part of a quality movement, and want hands-on experience with the tools to support your career goals, then this program will be of interest to you. This two-semester Quality Assurance Manufacturing and Management Ontario College Graduate Certificate will provide you with the knowledge and techniques to improve the delivery and quality of goods and services. This program focuses on the use of modern quality improvement methods that support the achievement of performance excellence in manufacturing and associated business processes. A combination of theoretical and practical learning opportunities will prepare you for a variety of management and quality assurance organizational opportunities.

Program Outcomes

• Implement and document quality processes that ensure conformance to international quality standards.
• Evaluate the results of experiments for process improvement and product development to form recommendations using various process improvement tools.
• Evaluate quality issues, opportunities, and performance metrics using current and relevant tools such as Statistical Process Control (SPC) and Root Cause Analysis.
• Lead advanced product quality planning activities in an industrial environment using accepted quality assurance techniques including Failure Modes and Effects Analysis (FMEA) and Production Part Approval Process (PPAP).
• Plan the implementation of quality management processes within an industrial organization using accepted philosophies.
• Select the correct device or instrument to accurately measure product parameters and conduct a Measurement System Analysis (MSA).
• Conduct audits for Quality and Environmental systems in order to report findings and recommendations to both internal and external stakeholders.
• Apply test procedures and techniques to confirm that product design requirements are met.
• Communicate technical information effectively to customers and various internal stakeholders in management, engineering, manufacturing, marketing, and sales.
• Interpret information from a variety of technical and specialized sources to support quality processes.

This two-year diploma program is designed for students who wish to acquire a general education in the arts and sciences while having the flexibility to explore further educational options within the college or to pursue a degree at a local university. Students will acquire skills in communication, critical thinking and research, while exploring contemporary issues in today's global society. Students will explore a topic of interest through the construction of a research project, paper, and portfolio that culminates in a presentation to an expert audience. During this program, students will participate in a course that will enable them to discover career opportunities.

In the second semester students will consult with their program coordinator to select from a variety of post-secondary courses in disciplines of their choice. The program is constructed to allow students to explore options that meet future academic goals either through selecting courses in a major discipline or courses eligible for credit transfer at the University of Waterloo (courses are subject to availability). After successful completion of this program, students may wish to apply to programs within Conestoga College or pursue further education at other institutions.

Today's competitive, global businesses require office professionals to be responsible to manage the administrative tasks that support their challenging, dynamic office environments. Employers need office administrators with exceptional computer skills, efficient document processing skills, the ability to communicate professionally, and the organizational expertise to keep the office running smoothly.

In this two-year diploma program, students develop their technical, communication and interpersonal skills. With a wide variety of hands-on practical experience built into the program and emphasis on critical thinking, ethical decision-making and problem-solving skills, graduates are fully trained to meet the demands of today's challenging office environment. At the end of the program, students will have the opportunity to showcase their skills by participating in a 90-hour field placement position in a local business.