Certificate in Office Administration - General

at Conestoga College - Doon Campus Canada

This Bachelor of Community and Criminal Justice is a four-year, paid co-op degree program that emphasizes the importance of individual values, principled leadership, and inter-professional and multi-sector collaboration to address both individual and societal issues related to crime, community safety and community wellbeing. Our program is anchored to a strong foundation in values, service and action, and draws from a rich network of community and institutional collaborators and partners. Through an intentionally designed learning journey, students are exposed to ideas and they learn skills that will enable them to contribute and adapt to changing needs and demands. Our “ecological” focus on individuals, groups, organizations and society helps students tackle the increasing complexity of the community safety landscape. Our combination of classroom based and work integrated learning forms a “bridge to practice”, so students can develop the capabilities that will position them as preferred graduates for the labour market of the next decade.

Quality Assurance - Manufacturing and Management
Today’s manufacturing sector requires highly skilled individuals with in-depth knowledge of current quality assurance, problem solving, and management practices. If you have the desire to be part of a quality movement, and want hands-on experience with the tools to support your career goals, then this program will be of interest to you. This two-semester Quality Assurance Manufacturing and Management Ontario College Graduate Certificate will provide you with the knowledge and techniques to improve the delivery and quality of goods and services. This program focuses on the use of modern quality improvement and problem solving methods that support the achievement of performance excellence in manufacturing and associated business processes. A combination of theoretical and practical learning opportunities will prepare you for a variety of management and quality focused career opportunities.

Project Management
Learn how to manage simple to complex projects from start to finish, and become a critical part of an organization’s most exciting achievements. Develop the skills you need to oversee project management activities such as planning, managing scope, costs, time while balancing client expectations. Learn organizational Agility with practices such as Scrum. Establish goals for your project team and lead them to overcome obstacles to achieve success, meeting stakeholders needs. Earn project management education hours towards a variety of certifications: Certified Associate in Project Management (CAPM), Project Management Professional (PMP), Agile Scrum Master (ASM), Risk Management Professional (RMP), or Agile Certified Practitioner (ACP) designations. Interested in taking this program on a part-time basis? It's possible to complete this program while still working full-time and fulfilling your other commitments.

Conestoga's Bachelor of Public Relations degree was the first to be approved in Ontario and the fourth of its kind in Canada. Public relations is the management of communication between an organization and its public. Public relations specialists work in employee communication, media relations, investor relations, marketing communication and other specialized communication functions. This profession demands strong communication skills, diplomacy, strategic thinking and the ability to understand complex issues, and Conestoga's Bachelor of Public Relations degree responds with a case-based approach. The goal is to provide graduates with the critical thinking skills and the practical experience required to manage reputations, responses, and relationships on behalf of their organization.We offer students the opportunity to combine their learning with paid co-op terms to allow students to apply theory to public relations practice. Courses in public relations management, global public relations, business and project management, and the ethics and philosophy of public relations offer unique perspectives.Students will be encouraged to join one of several professional organizations during their degree program. Professional development, networking, and volunteerism are of tremendous benefit to the public relations graduate throughout their career.

Accelerate your career by learning best practices, tools, techniques and cutting-edge technologies to be a successful Business Analyst in today's data-driven digital economy. The role of the business analyst is evolving from just gathering requirements to one helping align and drive organizational strategy. In this Ontario College Graduate Certificate program, you will discover how to enable change in an organization by articulating needs and recommending solutions that deliver value to stakeholders. You will develop the ability to write detailed requirements for system changes and enhancements and ensure system changes are well tested by developing test cases and managing defect resolution along with coordinating user acceptance testing. A solid grasp of the end-to-end process of making effective decisions with data will give you an edge to facilitate enhanced decision making. In addition, you will learn leading industry software to build a solid skills portfolio in data modelling, emerging technologies, project management, and change and risk management.

If you want to help people when they need it the most, you will find a rewarding career in the insurance industry. The need for insurance is universal resulting in an industry that is characterized by growth, global reach and presence in almost every community. Approximately $30 billion is paid each year to Canadians for medical treatment, loss of wages, repairs to damaged property or for the replacement of goods and services. Careers in insurance offer stability and significant opportunities for advancement. Conestoga’s two-year diploma program will provide you with broad exposure to business practices within the insurance industry. Areas of study within property and casualty coverage include agency claims and investigation, underwriting, marketing and management. An optional co-op work-term provides you an authentic, professionally-relevant work experience. The opportunity to connect theory with practice will allow you to develop a broad base of occupational skills, embrace key concepts and terminology within the field and expose you to networking opportunities. In addition, you will have the opportunity to gain nine of the ten credits required for the Chartered Insurance Professional (CIP) designation from the Insurance Institute of Canada and you may choose to register for the CIP national exams at an additional cost in order to receive credentials awarded by the Institute.Pursue a career within the insurance industry and make a difference in the lives of those in your community. The optional co-op stream includes one co-op work term.

Today's manufacturing sector requires highly skilled individuals with in-depth knowledge of current quality assurance and management practices. If you have the desire to be part of a quality movement, and want hands-on experience with the tools to support your career goals, then this program will be of interest to you. This two-semester Quality Assurance Manufacturing and Management Ontario College Graduate Certificate will provide you with the knowledge and techniques to improve the delivery and quality of goods and services. This program focuses on the use of modern quality improvement methods that support the achievement of performance excellence in manufacturing and associated business processes. A combination of theoretical and practical learning opportunities will prepare you for a variety of management and quality assurance organizational opportunities.

Program Outcomes

• Implement and document quality processes that ensure conformance to international quality standards.
• Evaluate the results of experiments for process improvement and product development to form recommendations using various process improvement tools.
• Evaluate quality issues, opportunities, and performance metrics using current and relevant tools such as Statistical Process Control (SPC) and Root Cause Analysis.
• Lead advanced product quality planning activities in an industrial environment using accepted quality assurance techniques including Failure Modes and Effects Analysis (FMEA) and Production Part Approval Process (PPAP).
• Plan the implementation of quality management processes within an industrial organization using accepted philosophies.
• Select the correct device or instrument to accurately measure product parameters and conduct a Measurement System Analysis (MSA).
• Conduct audits for Quality and Environmental systems in order to report findings and recommendations to both internal and external stakeholders.
• Apply test procedures and techniques to confirm that product design requirements are met.
• Communicate technical information effectively to customers and various internal stakeholders in management, engineering, manufacturing, marketing, and sales.
• Interpret information from a variety of technical and specialized sources to support quality processes.

The Business – Finance program is a two-year diploma that prepares students for entry-level careers in the financial services sector. Students will acquire a broad range of customer service skills for a variety of employment settings in all sectors of business and industry, including banks and other financial institutions, government offices, small businesses and financial planning firms. Graduates of the program are able to apply computer, communication and mathematical skills, and employ financial planning and service techniques to support activities, including the maintenance, preparation and presentation of individuals’ or organizations’ financial documents and statements and individuals’ tax returns. In addition, graduates collaborate on a number of more complex functions, including financial analysis, planning and control.

Do you like to figure out how to make things better? Would you like to help increase profitability in a company? Then Supply Chain and Operations Management may be for you! The three-year Business Administration - Supply Chain and Operations Management program prepares graduates for successful careers in the growing, dynamic, and underserviced field of supply chain management. In Canada's supply chain sector there is a greater demand for skilled graduates than there are graduates available. Our program has a long-standing reputation for providing the skills and knowledge required to play key roles in this rewarding and varied field, where graduates can make decisions that have a global impact. A supply chain describes the flow of goods, services, and information from suppliers to the final customer. In today's business environment, companies no longer compete against companies; supply chains compete against supply chains. In the program, you will develop the necessary knowledge and skills to manage and coordinate the supply chain activities required to produce and deliver all the goods and services we use every day. The central theme of this program is continuous improvement, a key element in being competitive in a global market. As a graduate of the program, you will receive a Lean Six Sigma Yellow Belt Certificate, endorsed by High Performance Solutions Inc. An agreement exists with Supply Chain Canada (SCC) that provides advanced standing in the Supply Chain Management Professional (SCMP) designation program. In addition, graduates may qualify for transfer credits that could be used for exemption from certain components of the CSCMP graduate program. This program also takes a hands-on, project-oriented approach and provides opportunities to work with current business and industry partners. Instructors are experts in their disciplines, often using an interactive approach to enrich the learning environment. This approach benefits our graduates and improves their employment prospects in public and private sector organizations in areas such as purchasing, logistics, project management, distribution, planning, scheduling, systems implementation and many more. Partnerships with professional associations including Supply Chain Canada (SCC), Association for Supply Chain Management (ASCM), Ontario Public Buyers Association (OPBA) and Canadian Institute of Traffic and Transportation (CITT) will provide you with opportunities to network with professionals. You can achieve the ASCM CPIM (Certified in Production and Inventory Management) professional designation while at school. Note: First-year students meeting specific performance criteria may be eligible for the co-op option.

Global Hospitality Management
The Global Hospitality Management graduate certificate program is open to international students with a background in hospitality. This program will complement an already earned diploma or degree in business, hospitality or a related field, and enable applicants to gain a work visa in Canada. Graduates of the Global Hospitality Management program will develop more management and operational ability specific to the hospitality industry and provide graduates with opportunities to obtain a supervisory or management level position in hospitality organizations. The program will focus on essential management and operational areas needed in hospitality organizations through an exploration of theory and practice in the field of management. Students will earn a TrainCan Food Safety Certificate, Smart Serve (responsible alcohol service) Certificate, and WHMIS as part of the core curriculum. The optional co-op stream includes one co-op work term instead of the Guided Career Management course.

Project Management
Learn how to manage simple to complex projects from start to finish, and become a critical part of an organization’s most exciting achievements. Develop the skills you need to oversee project management activities such as planning, managing scope, costs, time while balancing client expectations. Learn organizational Agility with practices such as Scrum. Establish goals for your project team and lead them to overcome obstacles to achieve success, meeting stakeholders needs. Earn project management education hours towards a variety of certifications: Certified Associate in Project Management (CAPM), Project Management Professional (PMP), Agile Scrum Master (ASM), Risk Management Professional (RMP), or Agile Certified Practitioner (ACP) designations. Interested in taking this program on a part-time basis? It's possible to complete this program while still working full-time and fulfilling your other commitments. 

This advanced-level graduate certificate program provides individuals with the knowledge and techniques to improve the delivery and quality of products and services. The material that is taught in this program can be applied within any area of an organization. The focus of this program is on the achievement of performance excellence through the use of modern quality improvement methods. The program develops the skills required to perform process quality roles in a broad range of organizations and sectors.The program content aligns favourably with selected American Society of Quality's (ASQ) Bodies of Knowledge. This program is non-industry specific as it provides the proficiencies demanded by organizations in today’s market place.