Certificate in Medical Office Practices

at Conestoga College - Guelph Campus Canada

In this two-year diploma, students develop the medical base of knowledge, technical and administrative skills and professional communication expertise required to take on more progressive responsibilities in today's increasingly complex and dynamic health care environment.

With a strong emphasis on problem solving, hands-on application and critical thinking, the Health Office Administration program prepares graduates to confidently assume administrative positions integral to the success of health care organizations. Coursework in medical and dental office management, hospital unit administration, insurance practices, and medical transcription, coupled with current business computing applications, bookkeeping, and office management procedures ensure that graduates are in-demand in a wide variety of health care settings.

In addition to participating in health office simulations, students will have the opportunity to consolidate their skills in the fourth semester of this program in a seven-week (minimum 245 hour) unpaid work placement in a local health care organization.

Program Outcomes

• Coordinate the completion of administrative and non-invasive clinical tasks and workflow using integrated health care knowledge and skills to meet deadlines and priorities in a variety of health care settings.
• Assess and respond to patient needs specific to the hospital context within scope of practice, incorporating awareness of medical priorities, availability of resources and attention to detail.
• Create and maintain health information to ensure compliant, confidential, secure, accessible and organized records and documents in health care settings.
• Integrate health care terminology and anatomy and physiology concepts to interpret and transcribe health care documents proficiently in support of client care.
• Create, edit and produce business and health care documents, correspondence and reports accurately and proficiently using appropriate technologies and applications.
• Incorporate therapeutic communication skills and strategies in interactions with diverse clients, families, colleagues, the community and other members of the health care team.
• Produce accurate and timely financial and client billing records for a variety of health office environments through completion of the billing cycle ensuring compliance with external and internal regulatory requirements.
• Compile information from a variety of sources to produce educational documents and provide basic health care information to support positive client outcomes.
• Demonstrate professional conduct which adheres to current legislation, professional standards and expectations of the health care community.

In an increasingly complex working environment, the services of a competent human resources professional are highly valued. Thriving organizations employ these practitioners to manage their most important resource: the people who make things happen. The optional co-op stream includes one co-op work term.

Courses in this program are based on the Human Resource Professionals Association (HRPA) competency framework and meet the academic requirements for the HRPA designation.

Applying to the Co-op Stream:-

• All applicants apply to the non co-op program. Students will be informed of the application deadline and process to apply for the Co-op Stream. Labour market conditions determine co-op seats in optional co-op programs. Every student who meets academic eligibility requirements may not be admitted to the co-op stream.
• To be considered for admission to the co-op stream, students are required to achieve a minimum overall 85% session weighted average with no dropped or failed courses during the term that occurs two terms prior to the co-op work term.

Co-op Information:-

• Co-op programs add value to your education. Earn while you apply what you learn in a real workplace environment. See the Co-op webpages for more details.
• The College cannot guarantee co-op employment. All co-op students are required to conduct an independent co-op job search in addition to the supports and services provided by the Department of Co-op Education.
• Students are responsible for their own transportation and associated costs in order to complete work term requirements. Work locations may not always be readily accessible by public transportation.

Today's competitive, global businesses require office professionals to be responsible to manage the administrative tasks that support their challenging, dynamic office environments. Employers need office administrators with exceptional computer skills, efficient document processing skills, the ability to communicate professionally, and the organizational expertise to keep the office running smoothly.

In this two-year diploma program, students develop their technical, communication and interpersonal skills. With a wide variety of hands-on practical experience built into the program and emphasis on critical thinking, ethical decision-making and problem-solving skills, graduates are fully trained to meet the demands of today's challenging office environment. At the end of the program, students will have the opportunity to showcase their skills by participating in a 90-hour field placement position in a local business.

This advanced-level graduate certificate program provides individuals with the knowledge and techniques to improve the delivery and quality of products and services. The material that is taught in this program can be applied within any area of an organization. The focus of this program is on the achievement of performance excellence through the use of modern quality improvement methods. The program develops the skills required to perform process quality roles in a broad range of organizations and sectors.
The program content aligns favourably with selected American Society of Quality's (ASQ) Bodies of Knowledge. This program is non-industry specific as it provides the proficiencies demanded by organizations in today's market place.

Program Outcomes

• Communicate technical information to management, engineering-manufacturing and sales marketing groups, through the use of relevant language, graphics and computer skills.
• Create value for an enterprise by identifying and supporting the role of quality as a strategic element.
• Identify issues, opportunities, and performance metrics using current and relevant tools such as Value Stream mapping and process mapping.
• Apply knowledge, skills, and practical procedures of process quality measurement and improvement to transactional and business processes, as well as manufacturing processes and material.
• Apply analytical reliability methods to support the design, engineering, and management of reliability activities throughout the life cycle of a product.
• Apply various statistical tools such as measurement system analysis, process capability and design of experiments to baseline performance and effect process improvement.
• Apply the principles of project management using relevant computer software.
• Analyze and present data using advanced computer applications and statistical software
• Identify, select, and implement relevant techniques for the establishment and maintenance of optimal customer/supplier relationships.
• Undertake root cause analysis to determine the source of potential quality issues and formulate appropriate solutions.
• Utilize analytical techniques in order to establish and develop efficient and effective delivery of products and services.

Predictive Analytics
To be successful in business today, you need to be proactive, forward thinking, and able to anticipate outcomes and behaviours based upon the data you collect. Predictive analytics is an area of statistics that deals with extracting information from data and using it to predict trends and behaviour patterns. If you have a background in computer science, computer programming, mathematics, or statistics and enjoy working with statistical data, then this could be the program for you. In this Ontario College Graduate Certificate in Predictive Analytics, you will learn about statistical applications for data analysis, data modeling practices, and big data analytical techniques. Through individual and group activities and case studies, you will use predictive modeling and analytical techniques to bring together the management, information technology, and business modeling processes in order to make predictions about future trends. Businesses and industries can use the patterns found in the data to identify risks and opportunities for future decisions and effectively interpret data for their benefit.

Business Analytics
The need for business analytics in today’s fast-paced world necessitates that employees possess the skills, technologies, and practices for continuous exploration and investigation of past business performance to gain insight into what happened and why. A well-trained business analyst will use the insights to help drive change and business planning within organizations. You will learn how to describe, interpret, and inform business decisions in specific areas of data-driven business. You will improve your data literacy skills and develop an analytic mindset that will help you make strategic decisions based on data. The Business Analytics Ontario College Graduate Certificate program focuses on two of the four types of analytics used in business - Descriptive Analytics and Diagnostics Analytics. Using these two types of analytics, you will practice summarizing data findings to communicate what is currently going on in business and help stakeholders see what contributed to the outcome of your findings.

Financial Technology
The field of financial technology is evolving as it responds to the challenges facing the 21st century financial sector. This means that professionals employed in the field must be equipped to support diverse client groups such as individuals and company-based financial institutions. If you have a background in the computer industry, finance or other related fields, and are ready to attain in-depth competencies to help consumers and businesses track, manage, and facilitate their finances, this Ontario College Graduate Certificate program will be of interest to you. Through a variety of projects, case studies and interactive learning opportunities, and using current and relevant resources to support the latest trends in financial technology, you will develop the skills needed to help individuals and businesses secure their finances. You will study topics such as applications, emerging market trends, artificial intelligence, entrepreneurship and management. In just eight months, graduates will be job-ready to take the lead in the financial technology industry in various roles such as Business Analyst, Blockchain Business Analyst, Financial Technologist and other roles related to financial technology.

Process Quality Engineering
This advanced-level graduate certificate program provides individuals with the knowledge and techniques to improve the delivery and quality of products and services. The material that is taught in this program can be applied within any area of an organization. The focus of this program is on the achievement of performance excellence through the use of modern quality improvement methods. The program develops the skills required to perform process quality roles in a broad range of organizations and sectors.The program content aligns favourably with selected American Society of Quality's (ASQ) Bodies of Knowledge. This program is non-industry specific as it provides the proficiencies demanded by organizations in today’s market place.

The Business Administration - Management (BAM) program is designed for students whose career goals include business management, self-employment or entrepreneurial ventures.The variety of courses in this program will provide students with a big-picture understanding of all major areas of business (finance and accounting, marketing and sales, human resource management and supply chain and operations), competitive skills and forward thinking for today’s evolving workforce. This program helps students develop their skills as a management generalist, offering maximum flexibility in their career choices. Students gain an understanding of the theory and skills needed for the practical applications of modern management techniques used in a variety of corporate, government and non-profit entities, as well as in small business ventures.Students in the BAM program gain exposure to real-life working environments through a variety of innovative structured activities. These may include research projects, guest speakers, consulting projects with local industry, mentoring opportunities, plant tours, computer simulations, cases, reflective exercises and role-playing. Students who graduate from this program with an overall average of 70% or more are eligible for entry into Year 3 of the four-year International Business Management degree program.

This unique two-year graduate certificate program is geared to experienced internationally educated nurses holding a four-year bachelor's degree in nursing. The program will support you in acquiring essential nursing knowledge and skills required to practice within the Canadian healthcare system, with a focus on caring for seniors throughout the continuum of care. You will learn from experienced nursing faculty in active learning environments such as state-of-the-art nursing laboratories and immersive simulation suites. Emphasis is placed on development of professional practices including nursing assessment, intervention, care planning, and critical inquiry and evidence-informed decision making. The program is developed based on the College of Nurses of Ontario professional standards and entry to practice competencies for Registered Nurses. Learning of Canadian nursing practices will occur through a variety of evaluation methodologies including, scholarly writing, case studies, projects, presentations, and simulated patient encounters. You will apply theory to practice during field placement in diverse healthcare settings including medicine, surgery, complex continuing care, and long-term care. This program provides you with extensive hands-on clinical experience, including over 400 placement hours. In addition, in preparation for the nursing registration examination, you will complete NCLEX and OSCE style courses.

Have you rebuilt your dirt bike? Perhaps you've piped your sled? Or maybe you enjoy riding but have never attempted repairs. Regardless of your experience, if you are a motorcycle and power sport enthusiast, turn your passion into a career by enrolling in this program. Through a combination of hands-on activities and theory-based classes, graduates from the Motive Power Techniques - Motorcycle and Power Sport Vehicles Repair certificate program are well-positioned to enter and be successful working in this trade area. Throughout the duration of your program, you will develop a strong foundation of technical skills needed for the motorcycle trade. Additionally, you will receive training on the unique aspects of snowmobiles, all-terrain vehicles and jet skis. Our large shop facility features a work area with a motorcycle lift, computer terminal and overhead workstation lighting for each student.
You will develop safe working practices in the use of tools, machinery, and equipment and will apply basic communication, documentation, information technology, and computer skills to support a motive power-related work environment. To round out your training, you will be introduced to the basics of running a motive power business and relevant legal issues.
As a graduate of the certificate program, you will have an opportunity to receive automatic exemption from Level 1 of the Motorcycle Technician apprenticeship in-school training should you choose to pursue that career pathway.

To effectively contribute in today's manufacturing sector it is important for you to have an understanding of project direction, manufacturing design software, communications, human resources and safety practices. If you are a graduate of an engineering or engineering technology program and want to expand your knowledge, the Applied Manufacturing Management – Design Integration program will be of interest to you. This Ontario College Graduate Certificate will help you prepare to make an effective start in supervisory or managerial teams within a manufacturing environment. In this program you will apply project lifecycle techniques, the ability to utilize and integrate complex manufacturing design software, and team management skills that will aid in meeting industry goals. Through theoretical and practical courses you will be exposed to real life situations that arise in the workplace. You will work individually and in groups using current software to simulate the management of manufacturing initiatives while incorporating quality assurance, process and project management techniques. You will focus on meeting challenges in a production environment from both operational and strategic perspectives in this management-tailored program.