Certificate in Office Administration - General

at Conestoga College - Guelph Campus Canada

If you enjoy troubleshooting complex problems, utilizing some of the latest technology and working with your hands, consider taking a program leading to a career as an automotive service technician. Through a combination of hands-on activities and theory-based classes, graduates from the Motive Power Fundamentals – Automotive Repair certificate program are well-positioned to enter and be successful working in this trade area. Throughout the duration of your program, you will develop a strong foundation of technical skills needed for the automotive field. You will develop safe working practices in the use of tools, machinery, and equipment and will apply fundamental communication, documentation, information technology, and computer skills to support a motive power-related work environment. To round out your training, you will be introduced to the basics of running a motive power business and relevant legal issues. As a graduate of the certificate program, you will have an opportunity to receive automatic exemption from Level 1 of the Automotive Service Technician apprenticeship in-school training should you choose to pursue that career pathway.

Business is evolving. Are you uncertain about the exact career path you would like to follow? If your answer is ‘yes’, then the two-year Business diploma program is perfect for you, as it is designed to expose students to many different disciplines, ensuring diverse career opportunities. The Business program provides a broad education encompassing all functional areas of business, including business accounting, finance, marketing, sales, operations and human resources management. Today’s world is full of business opportunities; graduates of this program will have work-ready skills that will enable them to operate in multiple business departments, return to their family business or start their own business venture. They will also be able to bridge into the third year of the Business Administration – Management program, complete an 8-month post-graduate certificate, or bridge into the second year of the BBA – International Business Management degree program (subject to a 70% program average). You can start the Business program in the fall, winter or spring, at multiple campuses, and choose the delivery format that best suits your circumstances and lifestyle - full-time during the day, part-time in the evening, or online, and complete it in as little as 16 months (full-time or online).

With today’s technological advancements, Automotive Service Technicians need to possess skills in overall repair and maintenance, in addition to advanced technology. Conestoga’s Motive Power Technician – Automotive Service diploma program will provide you with the opportunity to develop skills in all of these areas. With a focus on hands-on training to complement the in-class theory, you will be well-positioned to enter this high demand trade area. In addition to the core trade-related skills, this program also prepares you to take on related roles within the automotive industry including business development, shop and parts management; and a variety of other alternative options to a traditional technician career. For those interested in further developing their technical skills, the second year of the program will enable you to delve deeper into related topics such as electric hybrids, engine failure analysis and electrical diagnostics and repair. As a graduate of the diploma program, you will have an opportunity to receive automatic exemption from Levels 1 and 2 of the Automotive Service Technician apprenticeship in-school training should you choose to pursue that career pathway. 

Predictive Analytics
To be successful in business today, you need to be proactive, forward thinking, and able to anticipate outcomes and behaviours based upon the data you collect. Predictive analytics is an area of statistics that deals with extracting information from data and using it to predict trends and behaviour patterns. If you have a background in computer science, computer programming, mathematics, or statistics and enjoy working with statistical data, then this could be the program for you. In this Ontario College Graduate Certificate in Predictive Analytics, you will learn about statistical applications for data analysis, data modeling practices, and big data analytical techniques. Through individual and group activities and case studies, you will use predictive modeling and analytical techniques to bring together the management, information technology, and business modeling processes in order to make predictions about future trends. Businesses and industries can use the patterns found in the data to identify risks and opportunities for future decisions and effectively interpret data for their benefit.

Business Analytics
The need for business analytics in today’s fast-paced world necessitates that employees possess the skills, technologies, and practices for continuous exploration and investigation of past business performance to gain insight into what happened and why. A well-trained business analyst will use the insights to help drive change and business planning within organizations. You will learn how to describe, interpret, and inform business decisions in specific areas of data-driven business. You will improve your data literacy skills and develop an analytic mindset that will help you make strategic decisions based on data. The Business Analytics Ontario College Graduate Certificate program focuses on two of the four types of analytics used in business - Descriptive Analytics and Diagnostics Analytics. Using these two types of analytics, you will practice summarizing data findings to communicate what is currently going on in business and help stakeholders see what contributed to the outcome of your findings.

Predictive Analytics
To be successful in business today, you need to be proactive, forward thinking, and able to anticipate outcomes and behaviours based upon the data you collect. Predictive analytics is an area of statistics that deals with extracting information from data and using it to predict trends and behaviour patterns. If you have a background in computer science, computer programming, mathematics, or statistics and enjoy working with statistical data, then this could be the program for you. In this Ontario College Graduate Certificate in Predictive Analytics, you will learn about statistical applications for data analysis, data modeling practices, and big data analytical techniques. Through individual and group activities and case studies, you will use predictive modeling and analytical techniques to bring together the management, information technology, and business modeling processes in order to make predictions about future trends. Businesses and industries can use the patterns found in the data to identify risks and opportunities for future decisions and effectively interpret data for their benefit.

Financial Technology
The field of financial technology is evolving as it responds to the challenges facing the 21st century financial sector. This means that professionals employed in the field must be equipped to support diverse client groups such as individuals and company-based financial institutions. If you have a background in the computer industry, finance or other related fields, and are ready to attain in-depth competencies to help consumers and businesses track, manage, and facilitate their finances, this Ontario College Graduate Certificate program will be of interest to you. Through a variety of projects, case studies and interactive learning opportunities, and using current and relevant resources to support the latest trends in financial technology, you will develop the skills needed to help individuals and businesses secure their finances. You will study topics such as applications, emerging market trends, artificial intelligence, entrepreneurship and management. In just eight months, graduates will be job-ready to take the lead in the financial technology industry in various roles such as Business Analyst, Blockchain Business Analyst, Financial Technologist and other roles related to financial technology.

With the current pace of construction in Ontario, there is a high demand for skilled equipment operators to support this industry. Completion of the Heavy Construction Equipment Operation program will position you for success in the industry. This program includes a significant amount of hands-on experience, safely performing basic maintenance and operating various pieces of large equipment at one of our two program locations (South Guelph or Brantford Airport). You will also be exposed to compact equipment and paving operations. This practical experience is complemented with related theory including environmental practices, soils, concrete and asphalt, surveying and site plans. By the end of the program, you will be well-prepared for success as you enter employment in the heavy construction and paving industries as an equipment operator. As a graduate of this program, you will have the opportunity to receive automatic exemption from all of the apprenticeship in-school training for the three Heavy Equipment Operator trades (Tractor-Loader-Backhoe, Excavator, Dozer) should you choose to pursue that career pathway.

Quality Assurance - Manufacturing and Management
Today’s manufacturing sector requires highly skilled individuals with in-depth knowledge of current quality assurance, problem solving, and management practices. If you have the desire to be part of a quality movement, and want hands-on experience with the tools to support your career goals, then this program will be of interest to you. This two-semester Quality Assurance Manufacturing and Management Ontario College Graduate Certificate will provide you with the knowledge and techniques to improve the delivery and quality of goods and services. This program focuses on the use of modern quality improvement and problem solving methods that support the achievement of performance excellence in manufacturing and associated business processes. A combination of theoretical and practical learning opportunities will prepare you for a variety of management and quality focused career opportunities.

Process Quality Engineering
This advanced-level graduate certificate program provides individuals with the knowledge and techniques to improve the delivery and quality of products and services. The material that is taught in this program can be applied within any area of an organization. The focus of this program is on the achievement of performance excellence through the use of modern quality improvement methods. The program develops the skills required to perform process quality roles in a broad range of organizations and sectors.The program content aligns favourably with selected American Society of Quality's (ASQ) Bodies of Knowledge. This program is non-industry specific as it provides the proficiencies demanded by organizations in today’s market place.

In this two-year diploma, students develop the medical base of knowledge, technical and administrative skills and professional communication expertise required to take on more progressive responsibilities in today's increasingly complex and dynamic health care environment.

With a strong emphasis on problem solving, hands-on application and critical thinking, the Health Office Administration program prepares graduates to confidently assume administrative positions integral to the success of health care organizations. Coursework in medical and dental office management, hospital unit administration, insurance practices, and medical transcription, coupled with current business computing applications, bookkeeping, and office management procedures ensure that graduates are in-demand in a wide variety of health care settings.

In addition to participating in health office simulations, students will have the opportunity to consolidate their skills in the fourth semester of this program in a seven-week (minimum 245 hour) unpaid work placement in a local health care organization.

Program Outcomes

• Coordinate the completion of administrative and non-invasive clinical tasks and workflow using integrated health care knowledge and skills to meet deadlines and priorities in a variety of health care settings.
• Assess and respond to patient needs specific to the hospital context within scope of practice, incorporating awareness of medical priorities, availability of resources and attention to detail.
• Create and maintain health information to ensure compliant, confidential, secure, accessible and organized records and documents in health care settings.
• Integrate health care terminology and anatomy and physiology concepts to interpret and transcribe health care documents proficiently in support of client care.
• Create, edit and produce business and health care documents, correspondence and reports accurately and proficiently using appropriate technologies and applications.
• Incorporate therapeutic communication skills and strategies in interactions with diverse clients, families, colleagues, the community and other members of the health care team.
• Produce accurate and timely financial and client billing records for a variety of health office environments through completion of the billing cycle ensuring compliance with external and internal regulatory requirements.
• Compile information from a variety of sources to produce educational documents and provide basic health care information to support positive client outcomes.
• Demonstrate professional conduct which adheres to current legislation, professional standards and expectations of the health care community.

Quality Assurance - Manufacturing and Management
Today’s manufacturing sector requires highly skilled individuals with in-depth knowledge of current quality assurance, problem solving, and management practices. If you have the desire to be part of a quality movement, and want hands-on experience with the tools to support your career goals, then this program will be of interest to you. This two-semester Quality Assurance Manufacturing and Management Ontario College Graduate Certificate will provide you with the knowledge and techniques to improve the delivery and quality of goods and services. This program focuses on the use of modern quality improvement and problem solving methods that support the achievement of performance excellence in manufacturing and associated business processes. A combination of theoretical and practical learning opportunities will prepare you for a variety of management and quality focused career opportunities.

Financial Technology
The field of financial technology is evolving as it responds to the challenges facing the 21st century financial sector. This means that professionals employed in the field must be equipped to support diverse client groups such as individuals and company-based financial institutions. If you have a background in the computer industry, finance or other related fields, and are ready to attain in-depth competencies to help consumers and businesses track, manage, and facilitate their finances, this Ontario College Graduate Certificate program will be of interest to you. Through a variety of projects, case studies and interactive learning opportunities, and using current and relevant resources to support the latest trends in financial technology, you will develop the skills needed to help individuals and businesses secure their finances. You will study topics such as applications, emerging market trends, artificial intelligence, entrepreneurship and management. In just eight months, graduates will be job-ready to take the lead in the financial technology industry in various roles such as Business Analyst, Blockchain Business Analyst, Financial Technologist and other roles related to financial technology.

Today's office is a dynamic place to work with global networking, communication and work flows becoming increasingly complex and challenging. In order to ensure the efficiency of the organization, employers depend on office administrators to provide effective clerical support to all levels of management. They need staff with exceptional computer skills and organizational skills and specific business skills such as bookkeeping, customer service and document processing. In this one-year certificate program, students develop the necessary technical, organizational and interpersonal skills that will enhance their role as an effective member of the office team. With a wide variety of hands-on practical experience and creative thinking skills, graduates are fully trained to meet the demands of today's challenging work environment.