Certificate in Hospitality Operations - Food and Beverage

at Conestoga College - Waterloo Campus Canada

Information Technology Network Security

Information technology and network infrastructure are targets for malicious activity on a regular basis. News reports about data breaches, security violations, privacy failures and other infrastructure failures highlight a growing threat to business and personal information. This one-year, full-time, graduate certificate program is designed to address this growing threat to our network infrastructure. It will provide students with the security background in network technologies, computing hardware, operating and protocols, to harden and further secure such systems from attack. Students will learn to identify threats through audits and supporting technical methods, as well as evaluate and develop appropriate policies to support a strong organizational security posture. This program offers skills that allow graduates to evaluate risk and design infrastructure solutions that keep a business's code, data and network systems safe. Students benefit from specialized courses taught by highly qualified industry experts and as a result, should expect to have classes scheduled up until 8:00 p.m.

Virtualization and Cloud Computing

Information Technology is an ever-changing field with two of these new areas of expertise being Virtualization and Cloud Computing. Organizations have started to replace physical computers (servers and desktops) in their organizations with ‘virtual machines’. The virtualization strategy allows companies to replace existing hardware driving cost savings and reduction of infrastructure support. Furthering this, companies are also starting to purchase or lease cloud services as a means of provisioning services without any onsite installations of hardware. In order to help organizations succeed, specialist skills in these fields are required. This two-semester Ontario College Graduate Certificate program concentrates on hands-on experiential practices and techniques commonly employed in Virtualization and Cloud Computing. You will gain valuable skills and knowledge in systems, infrastructure services, cloud technologies, as well as systems architecture methodologies. Graduates will have the skills required to move into more senior IT and Data Centre positions.

Learn how to manage and interpret data into meaningful, actionable reporting. Reporting Systems Development requires both breadth of technology awareness, as well as organizational and operational skills. This two-semester Ontario College Graduate Certificate program delivers hands-on experiential practices and techniques commonly employed in the dynamic field of data management. Become qualified for the following career opportunities: Data Systems Manager, IT Manager, Senior Data Officer, Reporting Team Lead, and many more. You will gain valuable skills and knowledge in systems (desktop and server), databases, reporting solutions, visualization, cloud technologies, and web analytics while acquiring foundational knowledge in data ethics, formal report requirements, and IT security.

Computer Programming and Analysis is a three-year advanced diploma program in which students learn the latest skills needed by developers in industry. The program emphasizes problem-solving skills using the latest versions of Microsoft, Oracle, Java and open-source software to develop enterprise, internet and mobile applications. Object-oriented analysis, design, agile methodologies and programming techniques are mastered and applied throughout the program.Students learn through a combination of theory and practice, applying their knowledge to hands-on assignments and challenging projects. Complementary courses in areas such as mathematics, accounting and communications support the core IT courses. All of these skills are then applied to a capstone group project in the last term in which students can build a major business application for a local business, providing them with a realistic, practical experience. The optional co-op stream includes four consecutive four-month work terms. 

This program provides students with an overview of the hospitality and tourism industry along with entry-level management skills for this very diverse and integrated industry. Students will receive a broad base of business and entrepreneur skills ensuring a strong understanding of financial, customer service, marketing, and the human resources aspects of the industry. The optional co-op stream includes one co-op work term.

Program Outcomes

• Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
• Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.
• Use marketing concepts, market research, social networks, sales strategies, relationship management skills and product knowledge to promote and sell tourism products, services and customer experiences.
• Apply business principles as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering tourism products and services.
• Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy tourism operations.
• Use appropriate technologies to enhance the quality and delivery of tourism products, services and customer experiences, to measure the effectiveness of tourism operations and to participate in tourism development.
• Keep current with tourism trends and issues, and interdependent relationships in the broader tourism industry* sectors to improve work performance and guide career development.
• Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, employment standards and human rights to contribute to a positive work environment.
• Respond to issues and dilemmas arising in the delivery of tourism products, services and customer experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability
• Organize new tourism products for clients based on an analysis of local and international destinations to establish connections with industry leaders.
• Examine economic, political, social, global and intercultural factors that influence the management of travel services, marketing strategies, customer retention and sales programs.

Applying to the Co-op Stream

• All applicants apply to the non co-op program. Students will be informed of the application deadline and process to apply for the Co-op Stream. Labour market conditions determine the number of co-op seats in optional co-op programs. Every student who meets academic eligibility requirements may not be admitted to the co-op stream.
• To be considered for admission to the co-op stream, students are required to achieve a minimum 70% session weighted average, with no dropped or failed courses during the term that occurs two terms prior to the co-op work term.

Co-op Information

• Co-op programs add value to your education. Earn while you apply what you learn in a real workplace environment. See the Co-op webpages.
• The College cannot guarantee co-op employment. All co-op students are required to conduct an independent co-op job search in addition to the supports and services provided by the Department of Co-op Education.
• Students are responsible for their own transportation and associated costs in order to complete work term requirements. Work locations may not always be readily accessible by public transportation.

Now is the time to consider a career in the electrical trades. Contractors and industry are always looking for people with solid foundational skills. The electrical trades offer a rewarding, fast-paced career; one in which you can play an essential role as a team member with an electrical contractor or within a manufacturing facility working with innovative technology. If you love working with your hands and are a creative problem solver, this program is for you. Electrical Techniques is a two semester Ontario College Certificate program which will teach you how electricity works, how to interpret code rules, read blueprints, and how electronics are used in today's high tech world. The faculty are licensed electricians and they will instruct you in dedicated electrical shops. Small class sizes and availability of equipment for everyone enable you to spend significant time with tools in your hands learning the skills that will make the difference in your career.

The Electrical Techniques program includes academic upgrading, opening doors for you if you decide to continue your education at Conestoga College. You could choose to apply to any School of Trades programs or apply to the second semester of the Electrical Industrial Technician diploma program (#1154). The Electrical Techniques program is a great choice if you want to explore the career opportunities that the skilled trades have to offer, get job ready skills or pursue a new found passion for electrical technology.

Program Outcomes:-

• Assist in the interpretation and preparation of electrical drawings including other related documents and graphics
• Analyze and solve simple technical problems related to basic electrical systems by applying mathematics and science principles
• Use and maintain test and instrumentation equipment
• Assemble basic electrical circuits and equipment to fulfill requirements and specifications under the supervision of a qualified person
• Assist in the installation and troubleshooting of basic electrical machines and associated control systems under the supervision of a qualified person
• Assist in testing and troubleshooting electrical and electronic circuits, equipment, and systems by using established procedures under the supervision of a qualified person
• Assist in the troubleshooting of control systems under the supervision of a qualified person
• Use computer skills and tools to solve basic electrical related problems
• Assist in conducting quality assurance procedures under the supervision of a qualified person
• Assist in the preparation and maintenance of records and documentation systems
• Install and assist in testing telecommunication systems under the supervision of a qualified person
• Apply health and safety standards and best practices to workplaces
• Perform tasks in accordance with relevant legislation, policies, procedures, standards, regulations, and ethical principles
• Apply basic electrical cabling requirements and install and test system grounding for a specified number of applications under the supervision of a qualified person
• Identify problems and troubleshoot electrical systems under the supervision of a qualified person
• Assist in the selection of electrical equipment, systems, and components to fulfill the requirements and specifications under the supervision of a qualified person

Information Technology Infrastructure

Information technology workers need a broad range of practical skills to enhance concepts and principles that are often the focus of post-secondary study. This two-semester Ontario College Graduate Certificate program concentrates on hands-on application of network and systems administration practices and techniques commonly employed in modern IT enterprise infrastructure management.
Students will gain valuable skills and knowledge in the deployment and configuration of network operating systems (desktop and server), infrastructure services and network technologies. Students will also acquire foundational knowledge to work towards challenging professional certification exams from various organizations. Graduates of this program will have the skills required to move into IT administration positions or transition into more advanced graduate studies in areas such as security, networking and operations.

Wireless Network Infrastructure

This program prepares graduates with degrees or diplomas in telecommunications, electronics, or computer engineering/technology for work in emerging fields in the wireless telecommunications industry. Students will enhance their undergraduate knowledge with practical skills that include the use of industry standard tools (drivetest tools, propagation tools, spectrum analyzers, network analyzers, etc.), and the techniques required for success in the wireless industry. Students will broaden their familiarity with troubleshooting and the configuration of local area and wide area networks (LANs and WANs) and networking topics relevant to telecom carriers including virtual private networks, quality of service, and others. Cutting-edge topics which include long term evolution (LTE) and 5th generation wireless networks, high bandwidth wireless (WiGig+) and concurrent MIMO systems, will ensure that graduates will be in high demand. Additional topics will be chosen according to relevance including spectrum utilization and associated network design, IP-based wireless systems, enterprise WiFi, Bluetooth, intra-vehicular communication systems used in emerging auto designs (such as used for self-driving cars) and IoT (Internet of Things).

In this two-semester program, you study and practice carpentry skills related to the interior and exterior construction of residential and light-commercial buildings. The focus of the program is to provide graduates with the skills to gain entry-level employment in residential and commercial construction. The program provides students with safety training (general and specific) and skills development in a number of the construction areas. Graduates may be eligible to enter directly into the second year of the Carpentry and Renovation Technician diploma program.

Mobile Solutions Development (MSD) is a four-semester graduate certificate program, including a one-semester exploration of career management or an optional co-op in the mobile software industry. The program will offer students a strong practical background in mobile solutions design and development that encompasses different devices, operating systems, database and network infrastructures, as well as coverage of software quality and the security aspects to mobile solutions development. The optional co-op stream includes one co-op work term instead of the Guided Career Management course.

Information Technology Infrastructure

Information technology workers need a broad range of practical skills to enhance concepts and principles that are often the focus of post-secondary study. This two-semester Ontario College Graduate Certificate program concentrates on hands-on application of network and systems administration practices and techniques commonly employed in modern IT enterprise infrastructure management.
Students will gain valuable skills and knowledge in the deployment and configuration of network operating systems (desktop and server), infrastructure services and network technologies. Students will also acquire foundational knowledge to work towards challenging professional certification exams from various organizations. Graduates of this program will have the skills required to move into IT administration positions or transition into more advanced graduate studies in areas such as security, networking and operations.

Virtualization and Cloud Computing

Information Technology is an ever-changing field with two of these new areas of expertise being Virtualization and Cloud Computing. Organizations have started to replace physical computers (servers and desktops) in their organizations with ‘virtual machines’. The virtualization strategy allows companies to replace existing hardware driving cost savings and reduction of infrastructure support. Furthering this, companies are also starting to purchase or lease cloud services as a means of provisioning services without any onsite installations of hardware. In order to help organizations succeed, specialist skills in these fields are required. This two-semester Ontario College Graduate Certificate program concentrates on hands-on experiential practices and techniques commonly employed in Virtualization and Cloud Computing. You will gain valuable skills and knowledge in systems, infrastructure services, cloud technologies, as well as systems architecture methodologies. Graduates will have the skills required to move into more senior IT and Data Centre positions.

This program provides extensive theory and hands-on training pertaining to the heating, refrigeration, and air conditioning fields. This growing trades area changes rapidly and this program incorporates studies dealing with current HVAC topics including green technologies. It also provides foundational skills in general sheet metal, gas, and electrical. The practical courses taking place in the HVAC Centre are designed to train students to enter the field with all the skills necessary for employment. Students may have the opportunity to write the Technical Standards and Safety Authority (TSSA) G3 and G2 Gas Technician exams.