Diploma in Software Engineering Technician

at Conestoga College - Waterloo Campus Canada

This program provides students with an overview of the hospitality and tourism industry along with entry-level management skills for this very diverse and integrated industry. Students will receive a broad base of business and entrepreneur skills ensuring a strong understanding of financial, customer service, marketing, and the human resources aspects of the industry. The optional co-op stream includes one co-op work term.

Program Outcomes

• Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
• Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.
• Use marketing concepts, market research, social networks, sales strategies, relationship management skills and product knowledge to promote and sell tourism products, services and customer experiences.
• Apply business principles as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering tourism products and services.
• Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy tourism operations.
• Use appropriate technologies to enhance the quality and delivery of tourism products, services and customer experiences, to measure the effectiveness of tourism operations and to participate in tourism development.
• Keep current with tourism trends and issues, and interdependent relationships in the broader tourism industry* sectors to improve work performance and guide career development.
• Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, employment standards and human rights to contribute to a positive work environment.
• Respond to issues and dilemmas arising in the delivery of tourism products, services and customer experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability
• Organize new tourism products for clients based on an analysis of local and international destinations to establish connections with industry leaders.
• Examine economic, political, social, global and intercultural factors that influence the management of travel services, marketing strategies, customer retention and sales programs.

Applying to the Co-op Stream

• All applicants apply to the non co-op program. Students will be informed of the application deadline and process to apply for the Co-op Stream. Labour market conditions determine the number of co-op seats in optional co-op programs. Every student who meets academic eligibility requirements may not be admitted to the co-op stream.
• To be considered for admission to the co-op stream, students are required to achieve a minimum 70% session weighted average, with no dropped or failed courses during the term that occurs two terms prior to the co-op work term.

Co-op Information

• Co-op programs add value to your education. Earn while you apply what you learn in a real workplace environment. See the Co-op webpages.
• The College cannot guarantee co-op employment. All co-op students are required to conduct an independent co-op job search in addition to the supports and services provided by the Department of Co-op Education.
• Students are responsible for their own transportation and associated costs in order to complete work term requirements. Work locations may not always be readily accessible by public transportation.

Virtualization and Cloud Computing
Information Technology is an ever-changing field with two of these new areas of expertise being Virtualization and Cloud Computing. Organizations have started to replace physical computers (servers and desktops) in their organizations with ‘virtual machines’. The virtualization strategy allows companies to replace existing hardware driving cost savings and reduction of infrastructure support. Furthering this, companies are also starting to purchase or lease cloud services as a means of provisioning services without any onsite installations of hardware. In order to help organizations succeed, specialist skills in these fields are required. This two-semester Ontario College Graduate Certificate program concentrates on hands-on experiential practices and techniques commonly employed in Virtualization and Cloud Computing. You will gain valuable skills and knowledge in systems, infrastructure services, cloud technologies, as well as systems architecture methodologies. Graduates will have the skills required to move into more senior IT and Data Centre positions.

Information Technology Network Security
Information technology and network infrastructure are targets for malicious activity on a regular basis. News reports about data breaches, security violations, privacy failures and other infrastructure failures highlight a growing threat to business and personal information. This one-year, full-time, graduate certificate program is designed to address this growing threat to our network infrastructure. It will provide students with the security background in network technologies, computing hardware, operating and protocols, to harden and further secure such systems from attack. Students will learn to identify threats through audits and supporting technical methods, as well as evaluate and develop appropriate policies to support a strong organizational security posture. This program offers skills that allow graduates to evaluate risk and design infrastructure solutions that keep a business’s code, data and network systems safe.

This program is designed for graduates of technical degrees or diplomas to explore further studies across the realm of energy management. You will gain an understanding of various technologies and means of power generation through simulated software and theoretical studies. In this program, you will have the opportunity to explore how core technologies in gas and steam are combined with renewable energy sources such as solar and wind. Theoretical calculations in thermodynamic heating systems are compared with actual field measurements in heating systems to provide you with ample practice opportunities in applied utilities management strategies, where energy management and conservation strategies are assessed as part of utilities optimization. The program helps you develop leadership skills, and the ability to manage complex industrial processes and teams effectively to meet business goals. You will study quality assurance and process and project management with a focus on meeting challenges in an industrial environment from operational and strategic perspectives. During your final semester, you will participate in a capstone course where you will work in teams to collaborate, plan, and execute a full energy consumption analysis and develop a proposal for energy efficiency improvements for a company incorporating studies and methods you have learned over the prior three semesters.

Information Technology Infrastructure

Information technology workers need a broad range of practical skills to enhance concepts and principles that are often the focus of post-secondary study. This two-semester Ontario College Graduate Certificate program concentrates on hands-on application of network and systems administration practices and techniques commonly employed in modern IT enterprise infrastructure management.
Students will gain valuable skills and knowledge in the deployment and configuration of network operating systems (desktop and server), infrastructure services and network technologies. Students will also acquire foundational knowledge to work towards challenging professional certification exams from various organizations. Graduates of this program will have the skills required to move into IT administration positions or transition into more advanced graduate studies in areas such as security, networking and operations.

Wireless Network Infrastructure

This program prepares graduates with degrees or diplomas in telecommunications, electronics, or computer engineering/technology for work in emerging fields in the wireless telecommunications industry. Students will enhance their undergraduate knowledge with practical skills that include the use of industry standard tools (drivetest tools, propagation tools, spectrum analyzers, network analyzers, etc.), and the techniques required for success in the wireless industry. Students will broaden their familiarity with troubleshooting and the configuration of local area and wide area networks (LANs and WANs) and networking topics relevant to telecom carriers including virtual private networks, quality of service, and others. Cutting-edge topics which include long term evolution (LTE) and 5th generation wireless networks, high bandwidth wireless (WiGig+) and concurrent MIMO systems, will ensure that graduates will be in high demand. Additional topics will be chosen according to relevance including spectrum utilization and associated network design, IP-based wireless systems, enterprise WiFi, Bluetooth, intra-vehicular communication systems used in emerging auto designs (such as used for self-driving cars) and IoT (Internet of Things).

Today's manufacturing sector requires highly skilled individuals with in-depth knowledge of current quality assurance and management practices. If you have the desire to be part of a quality movement, and want hands-on experience with the tools to support your career goals, then this program will be of interest to you. This two-semester Quality Assurance Manufacturing and Management Ontario College Graduate Certificate will provide you with the knowledge and techniques to improve the delivery and quality of goods and services. This program focuses on the use of modern quality improvement methods that support the achievement of performance excellence in manufacturing and associated business processes. A combination of theoretical and practical learning opportunities will prepare you for a variety of management and quality assurance organizational opportunities.

Program Outcomes:-

• Implement and document quality processes that ensure conformance to international quality standards.
• Evaluate the results of experiments for process improvement and product development to form recommendations using various process improvement tools.
• Evaluate quality issues, opportunities, and performance metrics using current and relevant tools such as Statistical Process Control (SPC) and Root Cause Analysis.
• Lead advanced product quality planning activities in an industrial environment using accepted quality assurance techniques including Failure Modes and Effects Analysis (FMEA) and Production Part Approval Process (PPAP).
• Plan the implementation of quality management processes within an industrial organization using accepted philosophies.
• Select the correct device or instrument to accurately measure product parameters and conduct a Measurement System Analysis (MSA).
• Conduct audits for Quality and Environmental systems in order to report findings and recommendations to both internal and external stakeholders.
• Apply test procedures and techniques to confirm that product design requirements are met.
• Communicate technical information effectively to customers and various internal stakeholders in management, engineering, manufacturing, marketing, and sales.
• Interpret information from a variety of technical and specialized sources to support quality processes.

The Bachelor of Computer Science (Honours) (BCS) degree is a four year program, including three paid co-op work terms, which will prepare graduates for a number of progressive job opportunities as high quality software developers. Building upon the recognized foundations of computer science, students will obtain applied and integrated knowledge and skills in software quality, reliability and security, emphasizing: testing methodologies, software project management techniques and a strong awareness of security/privacy issues. Readiness for practice will be developed in a multidisciplinary curriculum focused around experiential learning activities that will encompass knowledge of computer science theory and its application. The program will be innovative in its use of technology to investigate issues, organize and manage inquiry, aid collaboration, and communicate information. Students will be challenged to examine multiple techniques in software design, development and testing; mastering professional practices that positively impact the quality of the software under development. Featuring a multidisciplinary curriculum founded on computer science theory and its application, this degree offers experiential learning activities designed to produce career-ready graduates. With an eye to the future, the degree will introduce students to the latest emerging fields: Big Data Analysis, Cybersecurity, Cloud Computing, and the Internet of Things.

This two-year diploma offers a unique opportunity for students to apply skills learned in labs and classes on a paid four-month co-op term. Through demonstrations, lectures and hands-on practice, students are provided knowledge and techniques of quality food preparation and presentation. They gain an understanding of the complexity of kitchen management and experience real-life production. Co-op education work terms in the program enable the student to develop the skills and enhance his/her knowledge learned in the college setting.This program offers co-op work-term opportunities at the Institut Paul Bocuse, the leading global educator of excellence for culinary arts and the hospitality trade (additional cost applies).In addition, courses such as communication, computer skills, marketing, small-business management and nutrition ensure graduates are well rounded to meet the demands of industry.

The program prepares students to enter into a career in the residential and light commercial construction sector. Students will learn how to apply technical skills to solve a number of construction and renovation challenges. Year 1 of the program focuses on the interior and exterior construction of residential and light commercial buildings. Year 2 of the program focuses on renovation of existing structures, project planning, and construction of common outdoor structures. Graduates will be productive, well-trained and aware of the hazards and safety requirements on construction sites. A graduate of this program may be exempt from the Level 1 Apprenticeship In-school training should they choose to pursue a General Carpenter Apprenticeship.

Companies that embrace modern information technology must deal with very large amounts of data. This "Big Data" often shows patterns and trends on which to make good business decisions. To support Business Analysts, students in this program focus on the collection, processing and presentation of these large data sets. Developing skills in solution development, database design (both SQL and NoSQL), data processing, data warehousing and data visualization help build a solid foundation in this important support role. Through applied learning techniques such as problem-based learning, students will be able to apply their learning to real world problems. The optional co-op stream includes one co-op work term.

Quality Assurance - Manufacturing and Management
Today’s manufacturing sector requires highly skilled individuals with in-depth knowledge of current quality assurance, problem solving, and management practices. If you have the desire to be part of a quality movement, and want hands-on experience with the tools to support your career goals, then this program will be of interest to you. This two-semester Quality Assurance Manufacturing and Management Ontario College Graduate Certificate will provide you with the knowledge and techniques to improve the delivery and quality of goods and services. This program focuses on the use of modern quality improvement and problem solving methods that support the achievement of performance excellence in manufacturing and associated business processes. A combination of theoretical and practical learning opportunities will prepare you for a variety of management and quality focused career opportunities.

Project Management
Learn how to manage simple to complex projects from start to finish, and become a critical part of an organization’s most exciting achievements. Develop the skills you need to oversee project management activities such as planning, managing scope, costs, time while balancing client expectations. Learn organizational Agility with practices such as Scrum. Establish goals for your project team and lead them to overcome obstacles to achieve success, meeting stakeholders needs. Earn project management education hours towards a variety of certifications: Certified Associate in Project Management (CAPM), Project Management Professional (PMP), Agile Scrum Master (ASM), Risk Management Professional (RMP), or Agile Certified Practitioner (ACP) designations. Interested in taking this program on a part-time basis? It's possible to complete this program while still working full-time and fulfilling your other commitments.