Graduate Certificate In Health Care Administration and Service Management

at Conestoga College - Waterloo Campus Canada

Do you want to make a difference? Do you want to teach English as a second language? Become one of Conestoga's grads, teaching and managing ESL programs throughout Ontario.This 340-hour program includes applied in-class and practicum experience and is recognized by TESL Canada (Standard II) and by TESL Ontario.Graduates of the Teaching English as a Second Language (TESL) graduate certificate gain the knowledge and skills for successful English language teaching through active learning and 50 hours of observing and teaching.Practicum placements occur in community-based programs such as Language Instruction for Newcomers to Canada (LINC) and/or within English for Academic Purposes (EAP) settings at college or university, preparing students for today's world of English language learning and teaching in Canada or abroad.Conestoga's teaching faculty are passionate educators who bring extensive credentials and English language teaching experience across a variety of English language programs.Conestoga's TESL program meets and exceeds the standards of TESL Canada and TESL Ontario. Part 1 is recognized by TESL Canada (Standard I). Part 2 is recognized by TESL Canada (Standard II) and by TESL Ontario.The program is offered full-time in class or part-time online.

This program provides students with an overview of the hospitality and tourism industry along with entry-level management skills for this very diverse and integrated industry. Students will receive a broad base of business and entrepreneur skills ensuring a strong understanding of financial, customer service, marketing, and the human resources aspects of the industry. The optional co-op stream includes one co-op work term.

Program Outcomes

• Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
• Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.
• Use marketing concepts, market research, social networks, sales strategies, relationship management skills and product knowledge to promote and sell tourism products, services and customer experiences.
• Apply business principles as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering tourism products and services.
• Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy tourism operations.
• Use appropriate technologies to enhance the quality and delivery of tourism products, services and customer experiences, to measure the effectiveness of tourism operations and to participate in tourism development.
• Keep current with tourism trends and issues, and interdependent relationships in the broader tourism industry* sectors to improve work performance and guide career development.
• Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, employment standards and human rights to contribute to a positive work environment.
• Respond to issues and dilemmas arising in the delivery of tourism products, services and customer experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability
• Organize new tourism products for clients based on an analysis of local and international destinations to establish connections with industry leaders.
• Examine economic, political, social, global and intercultural factors that influence the management of travel services, marketing strategies, customer retention and sales programs.

Applying to the Co-op Stream

• All applicants apply to the non co-op program. Students will be informed of the application deadline and process to apply for the Co-op Stream. Labour market conditions determine the number of co-op seats in optional co-op programs. Every student who meets academic eligibility requirements may not be admitted to the co-op stream.
• To be considered for admission to the co-op stream, students are required to achieve a minimum 70% session weighted average, with no dropped or failed courses during the term that occurs two terms prior to the co-op work term.

Co-op Information

• Co-op programs add value to your education. Earn while you apply what you learn in a real workplace environment. See the Co-op webpages.
• The College cannot guarantee co-op employment. All co-op students are required to conduct an independent co-op job search in addition to the supports and services provided by the Department of Co-op Education.
• Students are responsible for their own transportation and associated costs in order to complete work term requirements. Work locations may not always be readily accessible by public transportation.

This two-year diploma offers a unique opportunity for students to apply skills learned in labs and classes on a paid four-month co-op term. Through demonstrations, lectures and hands-on practice, students are provided knowledge and techniques of quality food preparation and presentation. They gain an understanding of the complexity of kitchen management and experience real-life production. Co-op education work terms in the program enable the student to develop the skills and enhance his/her knowledge learned in the college setting.This program offers co-op work-term opportunities at the Institut Paul Bocuse, the leading global educator of excellence for culinary arts and the hospitality trade (additional cost applies).In addition, courses such as communication, computer skills, marketing, small-business management and nutrition ensure graduates are well rounded to meet the demands of industry.

Computer Applications Development (Optional Co-op)
This one-year, full-time, graduate certificate program provides students with a broad business and technical background in computer applications, database applications, data communications, programming, data design and systems analysis and design. This program provides the student with programming experience and the skills necessary to analyze and design Information Technology (IT) based solutions.In the Computer Applications Development program, students benefit from specialized courses taught by highly qualified industry experts. The optional co-op stream includes one co-op work term.

Software Quality Assurance and Test Engineering (Optional Co-op)
This program will deepen students' understanding of the testing paradigms, methodologies and tools utilized throughout the software development process. Software quality assurance requires an awareness of what constitutes quality software from the point of view of an end user, a developer, and a business, and how to create a process that can lead to quality software. Software quality control requires an awareness of how to most effectively and efficiently test the results of a software development project. As a comprehensive program, this graduate certificate will cover a wide range of topics, but ready students for the in-demand field of software quality assurance and software quality control. The optional co-op stream includes one co-op work term.

Information Technology is an ever-changing field with two of these new areas of expertise being Virtualization and Cloud Computing. Organizations have started to replace physical computers (servers and desktops) in their organizations with ‘virtual machines’. The virtualization strategy allows companies to replace existing hardware driving cost savings and reduction of infrastructure support. Furthering this, companies are also starting to purchase or lease cloud services as a means of provisioning services without any onsite installations of hardware. In order to help organizations succeed, specialist skills in these fields are required. This two-semester Ontario College Graduate Certificate program concentrates on hands-on experiential practices and techniques commonly employed in Virtualization and Cloud Computing. You will gain valuable skills and knowledge in systems, infrastructure services, cloud technologies, as well as systems architecture methodologies. Graduates will have the skills required to move into more senior IT and Data Centre positions.

The one-year Hospitality Operations - Food and Beverage certificate program is designed to provide students with balanced training, combining theory and practical experience in the specific skills involved in the preparation, service and control of food and beverages.

Technical communicators are vital to companies that employ exceptional writers, editors, researchers, and information designers to make technical information accessible. This Ontario College Graduate Certificate will provide you with the skills to design, create, illustrate, and produce content while using authoring tools to manage technical documents on multiple platforms. You will have access to cutting-edge software, and you will study at Conestoga’s newly renovated Waterloo campus in the heart of what CBRE (Coldwell Banker Richard Ellis) research has identified as Canada’s fastest-growing tech sector. The optional co-op stream includes one co-op work term.

Applying to the co-op stream

• All applicants apply to the non co-op program. Students will be informed of the application deadline and process to apply for the Co-op Stream. Labour market conditions determine the number of co-op seats in optional co-op programs. Not every student who meets academic eligibility requirements will be admitted to the co-op stream.
• To be considered for admission to the co-op stream, students are required to achieve a minimum overall 80% session weighted average with no dropped or failed courses.
• International students will require work permits to utilize the co-op job board for job search and to accept employment. Students are currently experiencing longer than usual wait times for work permits. Please be advised that there will be no co-op program service fee refunds after the program withdrawal for refund date. Students that have not received their work permit and choose to remain in co-op after the program withdrawal for refund date do so at their own risk and will not be refunded. If you are concerned about receiving your work permit in time to achieve co-op employment, please discuss your situation with your co-op advisor as early as possible.

Quality Assurance - Manufacturing and Management
Today’s manufacturing sector requires highly skilled individuals with in-depth knowledge of current quality assurance, problem solving, and management practices. If you have the desire to be part of a quality movement, and want hands-on experience with the tools to support your career goals, then this program will be of interest to you. This two-semester Quality Assurance Manufacturing and Management Ontario College Graduate Certificate will provide you with the knowledge and techniques to improve the delivery and quality of goods and services. This program focuses on the use of modern quality improvement and problem solving methods that support the achievement of performance excellence in manufacturing and associated business processes. A combination of theoretical and practical learning opportunities will prepare you for a variety of management and quality focused career opportunities.

Financial Technology
The field of financial technology is evolving as it responds to the challenges facing the 21st century financial sector. This means that professionals employed in the field must be equipped to support diverse client groups such as individuals and company-based financial institutions. If you have a background in the computer industry, finance or other related fields, and are ready to attain in-depth competencies to help consumers and businesses track, manage, and facilitate their finances, this Ontario College Graduate Certificate program will be of interest to you. Through a variety of projects, case studies and interactive learning opportunities, and using current and relevant resources to support the latest trends in financial technology, you will develop the skills needed to help individuals and businesses secure their finances. You will study topics such as applications, emerging market trends, artificial intelligence, entrepreneurship and management. In just eight months, graduates will be job-ready to take the lead in the financial technology industry in various roles such as Business Analyst, Blockchain Business Analyst, Financial Technologist and other roles related to financial technology.

The Early Childhood Education Resource Consulting certificate program provides early childhood educators with the specialized knowledge, skills, and abilities to work as resource consultants with children with special needs and their families. Through interactive classroom learning and integrative field placement experiences, students will develop skills that will enable them to work in collaboration with families, colleagues, and communities to support inclusive early learning environments. This program is enhanced with specific language courses that focus on professional and practice skills for the Canadian workplace. Domestic students (Canadian citizens, permanent residents, and refugees or convention refugees) wishing to pursue a full-time Early Childhood Education Resource Consulting certificate program should enroll in the Early Childhood Education Resource Consulting program or if wishing to study on a part-time basis through Continuing Education.

In this one-year co-op program, students will gain the fundamental knowledge and techniques of quality food preparation, an understanding of the complexity of kitchen management and an appreciation of fine food. The co-op education work term in the final semester enables students to develop their skills and enhance the knowledge learned in the college setting.