Graduate Certificate in Process Quality Engineering & Project Management (Bundle Program)

at Conestoga College - Waterloo Campus Canada

The one-year Hospitality Operations - Food and Beverage certificate program is designed to provide students with balanced training, combining theory and practical experience in the specific skills involved in the preparation, service and control of food and beverages.

Do you want to make a difference? Do you want to teach English as a second language? Become one of Conestoga's grads, teaching and managing ESL programs throughout Ontario.This 340-hour program includes applied in-class and practicum experience and is recognized by TESL Canada (Standard II) and by TESL Ontario.Graduates of the Teaching English as a Second Language (TESL) graduate certificate gain the knowledge and skills for successful English language teaching through active learning and 50 hours of observing and teaching.Practicum placements occur in community-based programs such as Language Instruction for Newcomers to Canada (LINC) and/or within English for Academic Purposes (EAP) settings at college or university, preparing students for today's world of English language learning and teaching in Canada or abroad.Conestoga's teaching faculty are passionate educators who bring extensive credentials and English language teaching experience across a variety of English language programs.Conestoga's TESL program meets and exceeds the standards of TESL Canada and TESL Ontario. Part 1 is recognized by TESL Canada (Standard I). Part 2 is recognized by TESL Canada (Standard II) and by TESL Ontario.The program is offered full-time in class or part-time online.

This program provides students with an overview of the hospitality and tourism industry along with entry-level management skills for this very diverse and integrated industry. Students will receive a broad base of business and entrepreneur skills ensuring a strong understanding of financial, customer service, marketing, and the human resources aspects of the industry. The optional co-op stream includes one co-op work term.

Program Outcomes

• Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
• Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.
• Use marketing concepts, market research, social networks, sales strategies, relationship management skills and product knowledge to promote and sell tourism products, services and customer experiences.
• Apply business principles as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering tourism products and services.
• Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy tourism operations.
• Use appropriate technologies to enhance the quality and delivery of tourism products, services and customer experiences, to measure the effectiveness of tourism operations and to participate in tourism development.
• Keep current with tourism trends and issues, and interdependent relationships in the broader tourism industry* sectors to improve work performance and guide career development.
• Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, employment standards and human rights to contribute to a positive work environment.
• Respond to issues and dilemmas arising in the delivery of tourism products, services and customer experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability
• Organize new tourism products for clients based on an analysis of local and international destinations to establish connections with industry leaders.
• Examine economic, political, social, global and intercultural factors that influence the management of travel services, marketing strategies, customer retention and sales programs.

Applying to the Co-op Stream

• All applicants apply to the non co-op program. Students will be informed of the application deadline and process to apply for the Co-op Stream. Labour market conditions determine the number of co-op seats in optional co-op programs. Every student who meets academic eligibility requirements may not be admitted to the co-op stream.
• To be considered for admission to the co-op stream, students are required to achieve a minimum 70% session weighted average, with no dropped or failed courses during the term that occurs two terms prior to the co-op work term.

Co-op Information

• Co-op programs add value to your education. Earn while you apply what you learn in a real workplace environment. See the Co-op webpages.
• The College cannot guarantee co-op employment. All co-op students are required to conduct an independent co-op job search in addition to the supports and services provided by the Department of Co-op Education.
• Students are responsible for their own transportation and associated costs in order to complete work term requirements. Work locations may not always be readily accessible by public transportation.

This program is designed for graduates of technical degrees or diplomas to explore further studies across the realm of energy management. You will gain an understanding of various technologies and means of power generation through simulated software and theoretical studies. In this program, you will have the opportunity to explore how core technologies in gas and steam are combined with renewable energy sources such as solar and wind. Theoretical calculations in thermodynamic heating systems are compared with actual field measurements in heating systems to provide you with ample practice opportunities in applied utilities management strategies, where energy management and conservation strategies are assessed as part of utilities optimization. The program helps you develop leadership skills, and the ability to manage complex industrial processes and teams effectively to meet business goals. You will study quality assurance and process and project management with a focus on meeting challenges in an industrial environment from operational and strategic perspectives. During your final semester, you will participate in a capstone course where you will work in teams to collaborate, plan, and execute a full energy consumption analysis and develop a proposal for energy efficiency improvements for a company incorporating studies and methods you have learned over the prior three semesters.

The Event Management program is a one-year, full-time graduate certificate program that is specifically designed to meet the needs of a growing industry in the planning and management of events.

The program will provide graduate students with specialized training in event management and will assist students in obtaining and developing the skills and understanding necessary to plan, promote and operate events for the public, non-profit, and corporate sectors.

Technical communicators are vital to companies that employ exceptional writers, editors, researchers, and information designers to make technical information accessible. This Ontario College Graduate Certificate will provide you with the skills to design, create, illustrate, and produce content while using authoring tools to manage technical documents on multiple platforms. You will have access to cutting-edge software, and you will study at Conestoga’s newly renovated Waterloo campus in the heart of what CBRE (Coldwell Banker Richard Ellis) research has identified as Canada’s fastest-growing tech sector. The optional co-op stream includes one co-op work term.

Applying to the co-op stream

• All applicants apply to the non co-op program. Students will be informed of the application deadline and process to apply for the Co-op Stream. Labour market conditions determine the number of co-op seats in optional co-op programs. Not every student who meets academic eligibility requirements will be admitted to the co-op stream.
• To be considered for admission to the co-op stream, students are required to achieve a minimum overall 80% session weighted average with no dropped or failed courses.
• International students will require work permits to utilize the co-op job board for job search and to accept employment. Students are currently experiencing longer than usual wait times for work permits. Please be advised that there will be no co-op program service fee refunds after the program withdrawal for refund date. Students that have not received their work permit and choose to remain in co-op after the program withdrawal for refund date do so at their own risk and will not be refunded. If you are concerned about receiving your work permit in time to achieve co-op employment, please discuss your situation with your co-op advisor as early as possible.

The Early Childhood Education Fast Track (International) program is designed for international students whose first language is not English. Students with international credentials in education or related fields will build on their existing knowledge and experience in order to develop skills and knowledge necessary to work as early childhood educators. Graduates of the Early Childhood Education Fast Track program will be eligible for registration with the provincial College of Early Childhood Educators (RECEs) which will provide employment opportunities in child development centres, kindergarten classrooms, licensed early years programs, and community agencies. This program is enhanced with specific language courses that focus on professional and practice skills for the Canadian workplace. Through interactive classroom learning and integrative field placement experiences, students will develop skills that will enable them to work in collaboration with families, colleagues and communities for the purpose of designing, implementing and evaluating inclusive play-based early learning programs. Building on a thorough understanding of child development and principles of responsive practice, students will work in partnership with college-operated child development centres, kindergarten classrooms, licensed early learning and care programs and community agencies in order to integrate classroom theory and practice in meaningful and engaging ways.

Due to the increasing complexity of computer transactions and society's increasing dependence on eCommerce, as well as the proliferation of computing devices, the computer security field has become a high profile and rapidly growing, industry. Work in this field is constantly evolving and leads to a range of career options, from positions that require a high level of technological sophistication to higher-level management positions. This graduate certificate program will be attractive to graduates of software development programs, who will then learn the application security and networking skills needed to access entry level positions offered by a wide range of software development companies. Students will learn to secure software applications, including networked, web and mobile applications, against threats by malware and hackers. These skills will be augmented with management skills so that graduates will also be able to access careers as corporate security analysts and managers. Students benefit from specialized courses taught by highly qualified industry experts and as a result, should expect to have classes scheduled up until 8:00 p.m. The optional co-op stream includes one co-op work term.

Information Technology Network Security

Information technology and network infrastructure are targets for malicious activity on a regular basis. News reports about data breaches, security violations, privacy failures and other infrastructure failures highlight a growing threat to business and personal information. This one-year, full-time, graduate certificate program is designed to address this growing threat to our network infrastructure. It will provide students with the security background in network technologies, computing hardware, operating and protocols, to harden and further secure such systems from attack. Students will learn to identify threats through audits and supporting technical methods, as well as evaluate and develop appropriate policies to support a strong organizational security posture. This program offers skills that allow graduates to evaluate risk and design infrastructure solutions that keep a business's code, data and network systems safe. Students benefit from specialized courses taught by highly qualified industry experts and as a result, should expect to have classes scheduled up until 8:00 p.m.

Virtualization and Cloud Computing

Information Technology is an ever-changing field with two of these new areas of expertise being Virtualization and Cloud Computing. Organizations have started to replace physical computers (servers and desktops) in their organizations with ‘virtual machines’. The virtualization strategy allows companies to replace existing hardware driving cost savings and reduction of infrastructure support. Furthering this, companies are also starting to purchase or lease cloud services as a means of provisioning services without any onsite installations of hardware. In order to help organizations succeed, specialist skills in these fields are required. This two-semester Ontario College Graduate Certificate program concentrates on hands-on experiential practices and techniques commonly employed in Virtualization and Cloud Computing. You will gain valuable skills and knowledge in systems, infrastructure services, cloud technologies, as well as systems architecture methodologies. Graduates will have the skills required to move into more senior IT and Data Centre positions.

Mobile Solutions Development (MSD) is a four-semester graduate certificate program, including a one-semester exploration of career management or an optional co-op in the mobile software industry. The program will offer students a strong practical background in mobile solutions design and development that encompasses different devices, operating systems, database and network infrastructures, as well as coverage of software quality and the security aspects to mobile solutions development. The optional co-op stream includes one co-op work term instead of the Guided Career Management course.