Diploma in Office Administration in Health Service

at Durham College - Whitby Campus Canada

This program will appeal to your creative, analytical and mathematical sides with instruction in freehand sketching and computer-aided drawing, sustainability and green technology, renovation and restoration, site planning, calculations of load, structural sizing and estimating project costs, and technical communications designed to prepare you for an exciting career in architectural technology.

In the three-year Architectural Technology program you will focus on the commercial aspect of construction and renovation and gain an in-depth understanding of building and construction technology. This program, designed to prepare you for an exciting career in architectural technology, will appeal to your creative and analytical side with instruction in freehand sketching; sustainability and green technology; history of architecture; renovation and restoration; site planning; and technical communications.

You will gain knowledge and apply skills in computer aided drawing, building methods and project management using the most current computer-aided drafting programs such as AutoCAD and Building Information Modeling. In addition, you will learn construction and sustainable technologies for materials such as wood frame, steel, masonry and precast concrete and develop project management skills.

Graduates employed in this field will be skilled in analyzing building codes to determine design requirements; drafting contract and bidding documents; assisting architects with drafting construction and design plans; and constructing design models. The sustainable design skills you will gain will make you current and relevant in today’s increasingly eco-friendly architectural field. Graduates are eligible to apply for additional industry-relevant certifications, which may be a requirement for some employers.

You will further your practical knowledge through a team project/placement component in your third year, which will strengthen your work experience as well as develop your skills in building code, building specifications, estimating and structural and mechanical knowledge.

Crane operators are highly trained specialists who are in equally high demand. This program is the only one of its kind offered in Ontario and is designed to help students pursuing a crane operation apprenticeship to stand out and get a head start in a competitive field. Using leading-edge training simulations, you will learn the tools of the trade, rigging and hoisting methods and essential safety measures that will help you play a key role on any construction site. Graduates will meet the Ministry of Labour’s Working at Heights training requirement.

Whether you find yourself at a dairy farm or in a nuclear power plant, your knowledge and skills of electricity, safety and installation methods will give you the ability to install, maintain and troubleshoot the motor controls and wiring systems that allow businesses to operate. Having physical control of temperature and pressure systems ensures that staff are comfortable and safe, and that work is completed effectively and up to code. Graduates will meet the Ministry of Labour’s Working at Heights training requirement.

As an Electrical Technician student, you will learn the fundamentals of electrically based technologies and how to assemble, install, test and calibrate electrical testing equipment.

This program will focus on the skills required to install and maintain current industrial, electrical and electronic systems, including programmable logic controls, and enable you to develop troubleshooting and problem solving skills through theoretical and extensive hands-on training.

Topics include:

• Electrical theory
• Instrumentation
• Motor controls
• Canadian Electrical Code
• Blue Prints
• Electronics
• Building systems (fire alarms, data networks, security, etc.

Hands-on instruction will account for up to 35 to 45 per cent of class time. If you successfully complete Year 1 and choose to leave at that time, you will receive an Ontario College certificate in Electrical Techniques.

The Civil Engineering Technician program is the perfect vehicle to launch a rewarding entry-level career in the civil engineering field. You will develop skills in computer assisted design and drafting (CAD), geographic information system (GIS), electronic surveying and testing construction materials. Project management and safe working principles in construction sites, in accordance with various Canadian civil engineering codes, quality control standards and regulations will also be taught. A field placement or co-operative education (co-op) work term will provide two options to gain experience in the workforce. Students can also access membership to the Toronto Construction Association.

Civil Engineering influences almost every aspect of modern human life. Much of the physical infrastructure of modern society is provided through Civil Engineering. Students in the Civil Engineering Technician diploma program will learn how to construct, maintain and recycle the structures in communities such as dams, bridges, roads, buildings, pipelines, railways and tunnels. Students will learn how to collect, process and interpret technical information to produce written and graphical project-related documentation. Program graduates assist in scheduling, cost estimation, quality control and monitoring of civil engineering projects.

Civil engineering is also responsible for the design, construction and maintenance of critical infrastructure elements which keep communities functioning, such as transport systems, wastewater treatment, gas, water and electricity supplies. Graduates of the Civil Engineering Technician program carry out technical functions related to a broad range of civil engineering fields including structural, municipal, highway and transportation engineering, water resources, geotechnical engineering, environmental protection and infrastructure rehabilitation.

Co-operative education (co-op):

The best way to succeed in your field is to immerse yourself in it! Co-op is an excellent way to build your professional network, explore career paths and apply in-class teachings to real work situations. Co-op is a model of education that integrates academic learning with workplace learning in fields relevant to our students’ academic and personal goals. Similar to an academic course, work terms are a mandatory component to this form of experiential learning.

Students in the Civil Engineering Technician Diploma program will be invited to apply to the co-op option during their first academic semester. Entrance to the co-op option is limited and the processes for securing a work term are competitive. Students who qualify for co-op will be eligible to complete a four-month, paid work term between the second and third semesters of their program.

Supports are available through the Co-op office to assist students with securing their work terms. In addition, the Co-op office is in contact with co-op students and their employers during the work terms to help with any questions. Upon completing the work term, co-op students return to campus to complete their final two academic semesters of the program before graduating.

The Hospitality industry is growing fast - so fast that the industry is bracing for significant labour shortages. Thousands of jobs will be available across Canada for people with the right education, skills and attitude. From the front desk at a hotel or resort, to a food and beverage service position at a restaurant or club, or customer service positions in a wide variety of businesses, there will be many outstanding opportunities. If you enjoy travel, meeting new people, and have a passion for being a part of an industry that makes people happy, Hospitality Skills is a great place to start.

The Hospitality Skills program will provide you with an introduction to hotel, restaurant and tourism operations and the knowledge and expertise required for an entry-level position in the hospitality field. You will have the opportunity to earn industry-recognized certifications related to food and beverage service and safe food handling.

You will learn how to

• Provide hospitality service in a professional manner in order to increase customer satisfaction
• Identify and describe the various sectors of the Canadian tourism industry
• Use basic calculations to assist with daily functions of a hospitality operation
• Assist in development and implementation of a hospitality operation’s marketing plan and materials
• Follow all relevant health and safety legislation and regulations
• Plan and implement personal and professional development strategies related to the hospitality industry
• Support daily functions of a hospitality operation using current technologies and computer applications
• Perform duties of an entry-level accommodation operations team member
• Explain theories of food and beverage service and perform basic service tasks

Students in this program will benefit from working and learning in Bistro ’67, a full-service, green-certified teaching and learning restaurant operated by staff and students. 

Qualified graduates of the Hospitality Skills certificate program may have the opportunity to continue their studies by completing a second year to obtain their diploma in Hospitality - Hotel and Restaurant Operations Management.

Destination marketers are multidisciplinary professionals who specialize in identifying, developing and executing strategies to drive socio-economic success for locations and attractions around the world.

In this program, students learn how to uphold service and quality standards throughout the customer lifecycle; develop a digital and social media presence and marketing plans that align with business goals and strengthen brand recognition; cultivate partnerships and relationships; explore entrepreneurial opportunities in destination marketing; and conduct powerful market research and customer analytics to guide the development of effective tourism products and experiences.

Graduates will lead and support business development initiatives that build a destination’s reputation in order to attract tourists, investors and skilled professionals. Equipped with a broad base of skills and knowledge, they help destinations realize significant economic impacts that contribute to job creation, community sustainability and improved quality of life for residents and visitors alike.

Office administrators are administrative professionals who are vital to the effectiveness of any organization. The phone is ringing, there are three spreadsheets open on your computer screen and a team meeting starts in two minutes. This is the life of an office administrator. Personable and committed, they create order out of chaos and provide the glue that holds businesses together. Our industry-connected professors will prepare you to make an impact on any organization right away. You will learn from professionals who are current in their field and will have the opportunity to enhance your resumé with real-life work experience.

Be part of one of the fastest-growing industry segments in the world. Hotels, resorts, restaurants, cruise ships, casinos, entertainment venues and conference centres are all benefiting from an increasing number of travelers from around the globe. Learn the essential operational skills and management techniques that employers value in this vibrant business. Explore the diverse career paths that are available to you, as you unleash your passion for customer service excellence and profitable hospitality business operations. The world of accommodation, food and beverage, travel and tourism is yours to discover.

The program focuses on the management of hotel, restaurant and tourism enterprises and is designed to provide you with a thorough foundation of the professional skills required to begin a career in these sectors. Given the hands-on nature of the hospitality industry, all courses are designed to provide you with active learning opportunities including labs for food and beverage preparation and service and front desk operations, along with numerous case studies and simulation exercises. Built on three key themes – profitable business management, exemplary customer service and an appreciation of sustainable hospitality management practices – each course will take you on an exploration of the various business aspects of the hospitality service industry, including:

• Catering
• Customer service
• Event planning
• Financial and human resource management
• Food service
• Hotel operations
• Marketing
• Restaurant operations
• Entrepreneurship

Teamwork, effective decision-making, critical thinking and leadership skills are explored in Year 1 and also emphasized throughout the second year of the program. You will also participate in a capstone course in Semester 4 designed to provide you with an opportunity to apply the skills you have acquired throughout the program as you operate a full-service hotel through a robust simulation program.

To develop a better affiliation with industry and further your skills, you will be invited to apply to the co-op option during your first semester. Qualified students will complete a four-month, paid work term in the summer between the second and third semesters of the program.  Students can also choose to complete an 80-hour field placement to gain work experience during their fourth semester.

The Hospitality - Hotel and Restaurant Operations Management program is offered at the Whitby campus, home of the college’s new W. Galen Weston Centre for Food. This incredible new learning environment provides access to state-of-the-art labs, classrooms and meeting spaces all designed to offer you the best possible learning experience.

Co-operative education (co-op):

The best way to succeed in your field is to immerse yourself in it! Co-op is an excellent way to build your professional network, explore career paths and apply in-class teachings to real work situations. Co-op is a model of education that integrates academic learning with workplace learning in fields relevant to our students’ academic and personal goals. Similar to an academic course, work terms are a mandatory component to this form of experiential learning.

Students starting in the Hospitality - Hotel and Restaurant Operations Management Diploma program in September will be invited to apply to the co-op option during their first academic semester. Entrance to the co-op option is limited and the processes for securing a work term are competitive.  Students who qualify for co-op will be eligible to complete a four-month, paid work term between the second and third semesters of their program.

Supports are available through the Co-op office to assist students with securing their work terms. In addition, the Co-op office is in contact with co-op students and their employers during the work terms to help with any questions. Upon completing the work term, co-op students return to campus to complete their final two academic semesters of the program before graduating.

Health offices are increasingly complex, driven by technology and requiring strong administrators at the helm. As a student in this program, you will learn medical terminology and have a general understanding of anatomy and physiology. You will understand procedures required to operate a medical office and will be able to transcribe a wide range of medical data. You will understand the latest hospital information systems and know how to use them. You will learn from professionals who are current in their field and will have the opportunity to enhance your resumé with real-life work experience.

Classes in this program are offered in a compressed format on three consecutive days each week.

This program is designed to develop the skills required to perform administrative support in a wide variety of medical environments. You will gain a practical understanding and knowledge on topics including:

• A basic understanding of anatomy and physiology
• Confidentiality and privacy
• Medical billing
• Medical ethics
• Medical office procedures
• Medical terminology and transcription
• Electronic medical record software
• Patient management

With the medical field constantly changing and computers bringing new concepts and approaches to office procedures, you will receive training in computerized medical records systems, computerized Ontario Health Insurance Plan billing systems and other office equipment technology applications. This program will help you become a skilled and specialized professional that is comfortable with the latest technology and able to compete effectively in the workplace.

Master the art of food and flavour in our Culinary Management program. You will explore locally grown food, experiment with ethnic and contemporary cuisine, and develop your skills in the culinary arts, while learning valuable management skills that will take your career to the next level. Significant focus is placed on lab/kitchen time, encouraging students to develop their techniques and products, much of which they are able to take home and enjoy. Graduates are sought after by a broad range of employers because of their unique skills, which include artisan meat cutting, cheese production, baking, canning and preserving.

The Culinary Management program is offered at the W. Galen Weston Centre for Food (CFF), which is guided by a field-to-fork philosophy and sustainable business practices in all activities. This incredible learning centre provides access to a demonstration theatre; state-of-the-art labs, classrooms and meeting spaces; Bistro ’67, a full-service, green-certified teaching restaurant; and growing fields just steps from the labs.

The Culinary Management program is offered at the W. Galen Weston Centre for Food (CFF), which is guided by a field-to-fork philosophy in all activities. This incredible learning centre provides access to a demonstration theatre; state-of-the-art labs, classrooms and meeting spaces; Bistro ’67, a full-service, green-certified teaching restaurant; and growing fields just steps from the labs.

You will learn to provide accomplished culinary planning, preparation and presentation for a variety of food-service environments. With a strong emphasis on skill development, theory, service and managerial training, you will become equipped with the skills and industry knowledge required to succeed. This program will foster ongoing personal growth and learning in the areas of self-management, interpersonal skills, professional ability and industry awareness.

In addition, you will gain knowledge about the diverse needs of today’s diners and consumers and focus on locally grown and produced foods. Hands-on experience in culinary, pastry and restaurant demonstration labs and classrooms will help you to develop essential skills related to a la carte cuisine, pastry, desserts and baking, ethnic cuisine, contemporary cooking and more.

The Culinary Management program will foster ongoing personal growth and learning in the areas of self management, interpersonal skills, professional ability and industry awareness including:

• Applying cost control techniques to food-service operations
• Effective marketing to promote the successful operation of a hospitality business
• Developing ongoing personal and professional strategies and plans to enhance culinary leadership and management skills

Students in this program will benefit from working and learning in Bistro ’67, a full-service, green-certified teaching and learning restaurant operated by staff and students.