Diploma in Customer Service Specialist

at Evergreen College - Scarborough Campus Canada

The Early Childcare Assistant Diploma Program has been designed to equip childcare workers with the valuable knowledge, skills and experience for employment as Assistants in day care or early learning centres. In addition to covering early childhood development, program planning, communication and other vital topics in childcare, the program also includes the role of the assistant in a childcare setting.

What You Will Learn:
The course consists of 13 modules. These modules are covered in the classroom and the internship.

Course Description:

• Introduction to Early Learning and Care
• Roles, Responsibilities and the Reflective Practitioner
• Multiple Perspectives of Child, Family and Community
• Introduction to prenatal and infant development
• Introduction to toddler development
• Introduction to preschool and school age development
• Observation and Documentation
• Responsive Relationships and Guiding Behaviour
• Program Planning and Philosophical Approaches to Learning
• Written Communications Skills
• Health and Safety
• Nutrition
• Internship: The Early Childhood Assistant students complete their education with 480 hours of internship experience.

Internship Requirements:

• Medical Certificate.
• Vulnerable Sector Screening Police Reference Check.
• Standard First Aid & CPR Level C Certification.

If you enjoy helping people and are looking for a rewarding career, consider enrolling to study as a Community Service Worker (CSW). With an emphasis on social services, this program prepares students with sociology, psychology and other social science foundations that will enable them to counsel and assist individuals (and their families) in personal and social situations.

What You Will Learn:

• The course consists of 20 modules. These modules are covered in the classroom and the internship.
  • Introduction to Community Service Worker
  • Essential Skills
  • Microsoft Windows
  • Inclusive Communication Skills
  • Employment Achievement Strategies
  • Basic Business Communications
  • Harm Reduction and Crisis Intervention
  • Introduction to Sociology
  • Mental Health & Addictions
  • Populations at Risk
  • Support Resources and Community Capacity Building
  • Law for Support Workers
  • Self-Care and Team Building
  • Basic Counselling Techniques
  • Solution-Focused Intervention Techniques
  • Family Development, Functions and Social Issues
  • Introduction to Psychology
  • Professional Documentation & Case Management
  • Behaviour Modification
  • Internship: The Community Service Worker students complete their education with 200 hours of internship experience.

According to Statistics Canada, more than 60,000 Ontarians have a developmental disability. As a skilled and caring Development Service Worker (DSW), you can help this population to thrive, work and participate in their communities. This program will provide students with a deep understanding of developmental disabilities along with the supporting skills required to help others and build a rewarding career in this social services field.

What You Will Learn:

• The course consists of 21 modules. These modules are covered in the classroom and the internship.
  • Essential Skills
  • Microsoft Windows
  • Inclusive Communication Skills
  • Employment Achievement Strategies
  • Basic Business Communications
  • Harm Reduction and Crisis Intervention
  • Introduction to Sociology
  • Mental Health & Addictions
  • Populations at Risk
  • Support Resources and Community Capacity Building
  • Law for Support Workers
  • Self-Care and Team Building
  • Basic Counselling Techniques
  • Solution-Focused Intervention Techniques
  • Family Development, Functions and Social Issues
  • Introduction to Psychology
  • Professional Documentation & Case Management
  • Basic Nursing & Pharmacology
  • Behaviour Modification
  • Developmental Disabilities
  • Internship: The Developmental Service Worker students complete their education with 560 hours of internship experience.

If you have a passion for computing, this program will prepare you to design, install, maintain, manage and enhance computer networks. Students will be equipped with knowledge of Local Area Networks; their application within Wide Area Networks; and their interconnectivity to nodes, servers and other end-user devices. Students will work with various types of software, including managing system and client software, web page integration and creation, network security measures, user accounting and monitoring network event logs for problem resolution.

What You Will Learn:
The course consists of 8 modules. These modules are covered in the classroom.

• CompTIA – A+ Exam 220-901: Core Hardware Service Technician Exam/li>
• CompTIA -A+ Exam 220-902: A+ Operating System Exam
• Installing and Configuring Windows Server
• Administering Windows Server
• Configuring Advanced Windows Server Services
• Designing and Implementing a Server Infrastructure
• Implementing an Advanced Server Infrastructure
• CCNA: Routing, and Switching

The Business in a Digital Era Post-Graduate program is a unique and advanced course designed to conceptualize business concepts in today’s global digital age. This course strives to prepare students for the challenges of the modern corporate world so that they will become successful entrepreneurs and business leaders.
Students will learn key concepts related to business strategy, finance, human resources management, marketing and operations with a focus on digital trends like e-commerce and big data analytics to forecast and understand business trends, digital marketing and recruitment.

What You Will Learn

• The course consists of 20 modules. These modules are covered in the classroom and the internship.
  • Study skills: critical thinking, writing and research basics
  • Financial analysis and control
  • Organizational behaviour
  • Supply chain optimization & management
  • Operations management
  • Financial management
  • Human resources management & Digital recruitment strategy
  • Strategic management
  • Marketing management
  • International business
  • Business Economics
  • Business statistics
  • Business plan
  • Digital Marketing Fundamentals
  • Big data analytics in business
  • E- commerce
  • Strategic Web Design
  • Business project/dissertation
  • Social Media Marketing Strategies
  • Internship: The Business in a Digital Era students complete their education with 200 hours of internship practical work experience.

The Clinical Research Post Graduate Diploma Program is designed for a wide range of students including International Medical Graduates (IMGs); Health Care Professionals (HCPs); and Science, Technology, Engineering and Mathematics (STEM) graduates. The program provides theoretical and practical understanding of clinical research and increases opportunities for employment and job advancement.

Students will learn how to generate and validate hypothesis; research bibliographic database; design clinical trial study; write clinical trial protocol; collect clinical research data; apply statistical tests for analysis of collected clinical research data; and work with stakeholders including pharmaceutical, biotechnology, and medical device companies; contract research organizations, regulatory agencies; principal investigators; and research institutions. Students also learn how to deal with ethical challenges, apply quality standards, submit human research ethics application, monitor clinical and safety database, assess received adverse events, familiarize with Medical Coding and MedDRA, submit safety reports to the regulatory authorities and comply with the laws, regulations, guidelines and specifications, write case narrative, Standard Operating Procedures and Internal Working Instructions, Data Safety and Monitoring Board report, Medical Monitor clinical data review checklist, Investigational New Drug Application, and Clinical Trial Application.

Jump-starting your career in the exciting hospitality industry begins with the Hospitality Operations Diploma Program. This program will equip you for entry-level positions in a fast-paced and rewarding career field within travel and tourism. After just one year of study, students will complete an internship and begin networking within the industry. For those interested in management roles, this program prepares students for Evergreen’s two-year Hospitality Management Diploma Program.

What You Will Learn:

• The course consists of 11 modules. These modules are covered in the classroom and the internship.
  • Hospitality Today
  • Front Office
  • Housekeeping Management
  • Opera Property Management System (PMS)
  • Managing Service in Food and Beverage Operations
  • Management of Food and Beverage Operations
  • MICROS Point of Sale (POS)
  • Hotel and Restaurant Accounting
  • Supervision in the Hospitality Industry
  • Hospitality Sales and Marketing
  • Internship: The Hospitality Operations students complete their education with 480 hours of internship experience.

Planning a successful global business begins by understanding the basics of international commerce. This program prepares students with a solid foundation in international trade, including the manufacturing, marketing, legal and financial aspects of business. Students will learn accounting principles, inventory management, supply chain and entrepreneurial skills to prepare them for a career in international business.

What You Will Learn:
The course consists of 11 modules. These modules are covered in the classroom and the internship.

• Planning a Successful Global Business
• Legal
• Finance
• The Business Plan
• Marketing
• Sales
• Research
• Technology in Business
• Manufacturing
• Human Resources
• Internship: The Business Administration in International Trading students complete their education with 200 hours of internship experience.

Medical Office Administrators play a critical role in healthcare delivery; they also conduct many administrative tasks in the field of medicine, along with some basic clinical procedures. In this program, students will learn to take medical histories, explain treatment procedures and prepare patients for examinations. Emphasis is placed on medical terminology, body systems, medical transcription and office procedures.

What You Will Learn:

• The course consists of 13 modules. These modules are covered in the classroom and the internship.
  • Introduction
  • Computer Fundamentals
  • Employment and Customer Service Skills
  • Medical Terminology
  • Anatomy & Disease
  • Medical Transcription
  • Medical Billing
  • Clinical Procedures
  • Medical Office Procedures
  • Prescription Transcription
  • Job Search/Academic
  • Review Techniques
  • Internship: The Medical Office Administrator students complete their education with 200 hours of internship experience.

Internship Requirements:

• Medical Certificate
• Police Reference Check (Clearance) of Criminal Record
• Standard First Aid & CPR Level C Certification

As cyber threats become more sophisticated and damaging across all types of companies, cyber security has become one of the nation’s top priorities. This has created demand for a new breed of network professionals who can manage the cloud computing requirements of the corporate sector. In addition, corporations are shifting their computing needs to the cloud due to unlimited openings, reliability, flexibility and cost effectiveness. This diploma is designed to provide a solid grounding in conventional computer networks, network security, cloud computing concepts and database skills.

What You Will Learn:

• The course consists of 15 modules. These modules are covered in the classroom and the internship.
  • Installing and configuring
  • Windows Server
  • Administering Windows Server
  • CCNA – Routing, and Switching
  • CCNA – Network Security
  • CompTIA Cloud+ – Cloud Computing
  • CompTIA Security+ – Cyber Security
  • Querying Microsoft SQL Server
  • Administering Microsoft SQL Server
  • Red Hat Certified System Administrator
  • Red Hat Enterprise Linux – Certified Engineer
  • VMware vSphere
  • Developing Microsoft Azure Solutions
  • Implementing Microsoft Azure Infrastructure
  • Internship: The Cyber Security and Cloud Computing students complete their education with 200 hours of internship experience