Certificate in Personal Support Worker

at Evergreen College - Toronto Campus Canada

The Early Childcare Assistant Diploma Program has been designed to equip childcare workers with the valuable knowledge, skills and experience for employment as Assistants in day care or early learning centres. In addition to covering early childhood development, program planning, communication and other vital topics in childcare, the program also includes the role of the assistant in a childcare setting.

What You Will Learn
The course consists of 13 modules. These modules are covered in the classroom and the internship.

Course Description

• Introduction to Early Learning and Care
• Roles, Responsibilities and the Reflective Practitioner
• Multiple Perspectives of Child, Family and Community
• Introduction to prenatal and infant development
• Introduction to toddler development
• Introduction to preschool and school age development
• Observation and Documentation
• Responsive Relationships and Guiding Behaviour
• Program Planning and Philosophical Approaches to Learning
• Written Communications Skills
• Health and Safety
• Nutrition
• Internship: The Early Childhood Assistant students complete their education with 480 hours of internship experience.

Internship Requirements

• Medical Certificate.
• Vulnerable Sector Screening Police Reference Check.
• Standard First Aid & CPR Level C Certification.

Medical Office Administrators play a critical role in healthcare delivery; they also conduct many administrative tasks in the field of medicine, along with some basic clinical procedures. In this program, students will learn to take medical histories, explain treatment procedures and prepare patients for examinations. Emphasis is placed on medical terminology, body systems, medical transcription and office procedures.

What You Will Learn
The course consists of 13 modules. These modules are covered in the classroom and the internship.

• Introduction
• Computer Fundamentals
• Employment and Customer Service Skills
• Medical Terminology
• Anatomy & Disease
• Medical Transcription
• Medical Billing
• Clinical Procedures
• Medical Office Procedures
• Prescription Transcription
• Job Search/Academic
• Review Techniques
• Internship: The Medical Office Administrator students complete their education with 200 hours of internship experience.

Internship Requirements

• Medical Certificate
• Police Reference Check (Clearance) of Criminal Record
• Standard First Aid & CPR Level C Certification

If you value providing care for others, you may enjoy a career as a Personal Support Worker (PSW) where you will be a valuable member of an inter-professional care team. In this role, your primary duties will include providing care for individuals and assisting with their daily living so that they can sustain independence and self-direction.

What You Will Learn
The Course consists of 14 modules. These modules are covered in the classroom and in the practicum.

• PSW Foundations
• Safety and Mobility
• Body Systems
• Assisting with Personal Hygiene
• Abuse and Neglect
• Household Management, Nutrition and Hydration
• Care Planning/Restorative Care/Electronic Documentation/Working in the Community
• Assisting the Family/Growth and Development
• Assisting the Dying Person
• Assisting with Medications
• Cognitive/Mental Health Issues and Brain Injuries
• Health Conditions
• Clinical Placement (Community)
• Clinical Placement (Facility)

Planning a successful global business begins by understanding the basics of international commerce. This program prepares students with a solid foundation in international trade, including the manufacturing, marketing, legal and financial aspects of business. Students will learn accounting principles, inventory management, supply chain and entrepreneurial skills to prepare them for a career in international business.

What You Will Learn
The course consists of 11 modules. These modules are covered in the classroom and the internship.

• Planning a Successful Global Business
• Legal
• Finance
• The Business Plan
• Marketing
• Sales
• Research
• Technology in Business
• Manufacturing
• Human Resources
• Internship: The Business Administration in International Trading students complete their education with 200 hours of internship experience.

If you have a passion for computing, this program will prepare you to design, install, maintain, manage and enhance computer networks. Students will be equipped with knowledge of Local Area Networks; their application within Wide Area Networks; and their interconnectivity to nodes, servers and other end-user devices. Students will work with various types of software, including managing system and client software, web page integration and creation, network security measures, user accounting and monitoring network event logs for problem resolution.

What You Will Learn
The course consists of 8 modules. These modules are covered in the classroom.

• CompTIA – A+ Exam 220-901: Core Hardware Service Technician Exam/li>
• CompTIA -A+ Exam 220-902: A+ Operating System Exam
• Installing and Configuring Windows Server
• Administering Windows Server
• Configuring Advanced Windows Server Services
• Designing and Implementing a Server Infrastructure
• Implementing an Advanced Server Infrastructure
• CCNA: Routing, and Switching

Open the door to an exciting career in hotels, resorts, restaurants and more. The Hospitality Management Diploma Program will equip you with the knowledge and skills required to fulfill leadership roles that center on providing exceptional guest experiences. You will learn a combination of management strategies focused on developing your service skills, leadership capabilities, guest interactions, communication and hospitality science.

What You Will Learn
The course consists of 15 modules. These modules are covered in the classroom and the internship.

• Hospitality Today
• Front Office
• Housekeeping Management
• Opera Property Management System (PMS)
• Managing Service in Food and Beverage Operations
• Management of Food and Beverage Operations
• MICROS Point of Sale (POS)
• Hotel and Restaurant Accounting
• Supervision in the Hospitality Industry
• Hospitality Sales and Marketing
• Managing Hospitality Human Resources
• Security and Loss Prevention Management
• Hospitality Facilities Management and Design
• Leadership and Management in the Hospitality
• Internship: The Hospitality Management students complete their education with 820 hours of internship  experience.

If you enjoy working with people and are an exceptional problem-solver, put your skills into action as a Customer Service Specialist. As the first point of contact for many organizations, this program will prepare you to become a knowledgeable, capable and enthusiastic customer service professional. You’ll learn to provide service and support that is reliable, responsive and empathetic while satisfying customer needs and enhancing business relations.

What You Will Learn
The course consists of 14 modules. These modules are covered in the classroom and the internship.

• Projecting a Positive Image
• Managing Workload Productivity
• Developing Customer Relationships
• Health & Safety and Special Needs Considerations
• Internal Relations
• Setting up the Computer
• Using Microsoft Office Word, PowerPoint and Publisher
• Using Microsoft Office Excel and Access
• Other Software Applications and Business Machines
• Direct Customer Service Support, Selling and Customer Retention
• Employment Readiness Workshops
• Trade Shows and Events
• Workshops, Seminars and Social Events
• Internship: The Customer Service Specialist students complete their education with 480 hours of internship experience.

If you enjoy working with numbers and performing calculations, you may have potential for a career in accounting. This profession continues to be an in-demand career, and our Computerized Accounting and Payroll program will prepare you with the necessary experience in using current computer applications. In this program, you will learn how to maintain journals and ledgers, how to prepare reports for small businesses and how to use financial statements for business planning.

What You Will Learn:

• The Course consists of 9 modules. These modules are covered in the classroom and in the internship.
• Accounting fundamentals
• Microsoft Office Applications
• Canadian Payroll Compliance Practitioner (PCP Courses):
  • Payroll Compliance Legislation
  • Payroll Fundamentals I
  • Payroll Fundamentals II
• QuickBooks
• Simply Accounting
• ACCPAC
• Internship: The Computerized Accounting and Payroll students complete their education with 200 hours of internship experience.

As cyber threats become more sophisticated and damaging across all types of companies, cyber security has become one of the nation’s top priorities. This has created demand for a new breed of network professionals who can manage the cloud computing requirements of the corporate sector. In addition, corporations are shifting their computing needs to the cloud due to unlimited openings, reliability, flexibility and cost effectiveness. This diploma is designed to provide a solid grounding in conventional computer networks, network security, cloud computing concepts and database skills.

What You Will Learn
The course consists of 15 modules. These modules are covered in the classroom and the internship.

• Installing and configuring
• Windows Server
• Administering Windows Server
• CCNA – Routing, and Switching
• CCNA – Network Security
• CompTIA Cloud+ – Cloud Computing
• CompTIA Security+ – Cyber Security
• Querying Microsoft SQL Server
• Administering Microsoft SQL Server
• Red Hat Certified System Administrator
• Red Hat Enterprise Linux – Certified Engineer
• VMware vSphere
• Developing Microsoft Azure Solutions
• Implementing Microsoft Azure Infrastructure
• Internship: The Cyber Security and Cloud Computing students complete their education with 200 hours of internship experience

The Business in a Digital Era Post-Graduate program is a unique and advanced course designed to conceptualize business concepts in today’s global digital age. This course strives to prepare students for the challenges of the modern corporate world so that they will become successful entrepreneurs and business leaders.
Students will learn key concepts related to business strategy, finance, human resources management, marketing and operations with a focus on digital trends like e-commerce and big data analytics to forecast and understand business trends, digital marketing and recruitment.

What You Will Learn
The course consists of 20 modules. These modules are covered in the classroom and the internship.

• Study skills: critical thinking, writing and research basics
• Financial analysis and control
• Organizational behaviour
• Supply chain optimization & management
• Operations management
• Financial management
• Human resources management & Digital recruitment strategy
• Strategic management
• Marketing management
• International business
• Business Economics
• Business statistics
• Business plan
• Digital Marketing Fundamentals
• Big data analytics in business
• E- commerce
• Strategic Web Design
• Business project/dissertation
• Social Media Marketing Strategies
• Internship: The Business in a Digital Era students complete their education with 200 hours of internship practical work experience.