Advanced Diploma in Aviation Technology - Aircraft Maintenance and Avionics (Co-op)

at Fanshawe College - London Campus Canada

The Marketing Management program will ensure your potential meets your management dreams. This one-year graduate certificate is designed for university and college graduates looking for a career in the marketing management sector. The mix of digital marketing courses offered will provide you with a competitive advantage in today's job market. Fanshawe is the only college to work with Google, the Search Engine Marketing Professional Organization and WordTracker, which gives you unique opportunities to develop search engine marketing skills and conduct real search engine marketing campaigns on the Internet. You'll graduate with superior analytical, decision-making, and communication skills, and be ready for a successful career in sales, marketing research, advertising and promotion, event planning, direct marketing, digital marketing, marketing analytics, promotions management, brand management, public relations, and/or media sales.

In the program, you'll dig deep into marketing's role in driving value for business via both web-based and face-to-face strategies you will learn by being exposed to real life business issues. You'll be mentored to manage, develop and justifying marketing strategies, and presenting your creative ideas to your peers and to real business clients.

In-class students can also apply for the opportunity to further develop their marketing consulting skills, with the option of substituting two courses for the intensive community consultancy program, working with real business live clients.

The Addictions and Mental Health one-year program will be beneficial for seasoned practitioners who are committed to maintaining currency, and/or who are seeking career advancement. Students who are newly graduated from post-secondary may also wish to enroll in this program to deepen their knowledge and skill base prior to entering the workforce. Opportunities to work in varying sectors such as child, adult, family and gerontology-based programs may broaden for students who complete this Graduate Certificate. The intent of this program will be to ready students to work in a variety of Human Services settings such as community programs, residential care, social service programs, early childhood and family centres, recreation and leisure services, gerontology programs, group homes as well as any other settings that support prevention, intervention and treatment of addictions and/or mental health.

Learning Outcomes

• Use a bio-psycho-spiritual framework when providing addictions and mental health services;
• Provide holistic, client-centred, gender-based, culturally relevant assessments and interventions to individuals, groups and families within social and cultural contexts across the lifespan;
• Integrate skills and knowledge from a range of frameworks and contexts in addictions, mental health and concurrent disorders to provide non-biased services to women and those from diverse and varied populations;
• Educate individuals, families, groups and the community regarding issues and approaches through knowledge translation, knowledge exchange and the dissemination of relevant and current research and practice via formal and informal education;
• Access, utilize and advocate for culturally informed community supports and services for individuals, families and the community;
• Actively participate in and contribute to, relevant networks, groups and organizations promoting development, improvement and advancement in the fields of addictions and mental health;
• Work collaboratively within inter-professional teams providing ethical, effective, timely, and coordinated holistic services;
• Practice ethical and responsible behaviour in all aspects of work;
• Use research results to design and implement client care and services with the participation and contribution of the client, their family, and the community;
• Proactively build collaborative relationships with Indigenous stakeholders to ensure culturally appropriate services.

The Fanshawe Customer Service Fundamentals – Insurance program will get you on the right path to employment success. Beginning with an overview of business and insurance customer service (theory and practice) with a focus on distribution systems, you'll learn everything you need to work in a customer service role in an insurance brokerage, agency or direct insurance writer's office. This program is a great first step to more qualifications and you'll walk away with diverse skills needed for the modern and dynamic business world. Available in a traditional in-class format with September admission.

There are options to transfer directly into the second year of Fanshawe's Business Insurance program and earn your diploma in just two additional semesters.

When you graduate, you'll be eligible to write your Registered Insurance Brokers of Ontario (RIBO) or OTL licensing exams, you may also be eligible to obtain your General Insurance Essentials certificates from the Insurance Institute of Canada.

Business (Co-op) is a two-year Ontario College Diploma program. This program is designed for students with an interest in all aspects of business. Students gain an understanding of all various business areas including accounting, finance, marketing, human resources, supply chain management, small business, and project management. Ethical and sustainable business practices are considered, and students are encouraged to explore individual areas of business that are of greater interest.    Students are given a wide exposure to business that meets the needs of those who desire a career in business management whether in a large organization or a family business.  Students can also earn education credits toward the Certified in Management (CIM) designation from the Canadian Institute of Management. Graduates who meet admission requirements are eligible for transfer to the Business Administration - Leadership and Management Advanced Diploma or the Honours Bachelor of Commerce (Management) Degree program.

Co-operative Education
In order to be eligible for co-op, students must maintain a 2.5 GPA and be academically complete at the commencement of their co-op work term.
This is a two-year co-operative education program.  Students who fulfill both the academic and co-op requirements of the program will be eligible to graduate with a Co-op Endorsed Diploma.  More information about co-operative education can be found at www.fanshawec.ca/co-op.

Learning Outcomes
The graduate has reliably demonstrated the ability to:

• Identify and discuss the impact of global issues on an organization's business opportunities by using an environmental scan*.
• Apply principles of corporate sustainability*, corporate social responsibility and ethics to support an organization's business initiatives.
• Use current concepts/systems and technologies to support an organization's business initiatives.
• Apply basic research skills to support business decision making.
• Support the planning, implementation and monitoring of projects.
• Perform work in compliance with relevant statutes, regulations and business practices.
• Explain the role of the human resource function and its impact on an organization.
• Use accounting and financial principles to support the operations of an organization.
• Describe and apply marketing and sales concepts used to support the operations of an organization.
• Outline principles of supply chain* management and operations management.
• Outline and assess the components of a business plan.
• Develop strategies for ongoing personal and professional development to enhance work performance in the business field.

This two-year professional program is designed to provide students with an extensive practical understanding and knowledge of business operations and processes. The emphasis is on interpersonal, communication, organizational, technical, and problem-solving skills applied to enhance the effective operation of the workplace.

Expert training in software applications, technical support, and training skills will be combined with analytical and multitasking strategies to facilitate scheduling, decision making, coordination and task completion. Utilizing these skills, students will be capable of overseeing projects and budgets; supervising and training others; organizing meetings, conferences and travel arrangements; managing a personal computer; and researching, developing, and presenting accurate business correspondence and reports.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Conduct oneself professionally and adhere to relevant legislation, standards and codes of ethics.
• Manage the scheduling, coordination and organization of administrative tasks and workflow within specific deadlines and according to set priorities.
• Coordinate the collection, analysis, distribution and response to communications in the workplace to facilitate the flow of information.
• Operate and provide support related to the use, maintenance and procurement of office equipment and technologies.
• Evaluate, establish and administer a variety of records management systems* to ensure confidential, secure, accessible and organized electronic and paper records*.
• Produce financial documents and reports by identifying and compiling relevant information and using accounting software.
• Prepare and produce a variety of business documents using available technologies and applying industry standards.
• Use interpersonal, leadership and client service skills to respond to diversity and to support the vision and mission of the organization.
• Research, analyze and summarize information on resources and services and prepare summary reports with recommendations.
• Select and use information technologies to support communication with internal and external stakeholders and to promote the organization.
• Organize and coordinate meetings, conferences, special events and make travel arrangements, including the preparation of related documentation.
• Support the implementation of projects by applying basic principles of project management.

Personal Support Worker is a two level program leading to an Ontario College Certificate.  Graduates, as entry-level unregulated workers, have the knowledge, skills, and attitudes necessary to provide personal care and home management services to clients in both community and institutional settings.

Personal Support Workers work with clients who are stable and who have clearly identified needs that are not expected to change significantly. They work under the supervision of care/service teams (which include nurses and other regulated or non-regulated care providers) as well as under the direction of the client.

Learning Outcomes:
The graduate has reliably demonstrated the ability to

• Work within the personal support worker role in community, retirement homes, long-term care homes and/or hospital care settings* in accordance with all applicable legislation and employer's job description, policies, procedures and guidelines.
• Act responsibly and be accountable for own actions while recognizing the boundaries of knowledge and skills within the personal support worker role that require collaboration with the clients, families, supervisors and/or other members of the interprofessional care/service team*.
• Participate as a member of the interprofessional care/service team* and maintain collaborative working relationships in the provision of supportive care* in community, retirement homes, long-term care homes and/or hospital care settings*.
• Provide client-centred* and client-directed* care that is based on ethical* principles, sensitive to diverse client and family values, beliefs and needs, and which follows the direction of the plan of care/service plan*.
• Establish and maintain helping relationships* with clients and their families reflecting open communication, professional* boundaries, employer's policies and adhering to confidentiality and privacy legislation.
• Identify relevant client information using basic assessment and communication skills and report and document findings in accordance with the requirements of employer policies and procedures and all applicable legislation.
• Promote and maintain a safe and comfortable environment for clients, their families, self and others including the implementation of infection prevention and control measures and emergency first aid procedures that are in keeping with the plan of care/service plan*, employer policies and procedures, and all applicable legislation.
• Assist clients across the lifespan with routine activities of daily living* by applying basic knowledge of growth and development, common alterations in functioning, disease prevention, health promotion and maintenance, rehabilitation and restorative care*.
• Assist clients with medication* in keeping with the direction of the plan of care/service plan* and under the direction and monitoring of a regulated health professional* or most accountable person* and in accordance with all applicable legislation and employer's policies.
• Assist with household management tasks* and instrumental activities of daily living* in accordance with the plan of care/service plan* and considering the preferences, comfort and safety of clients, families and significant others.
• Assist clients who are caring for dependent individuals* considering client and family choices, professional* boundaries and the direction of the plan of care/service plan*.
• Identify and report situations of neglect, and potential, alleged or witnessed/actual incidents of abuse, and respond in accordance with all applicable legislation and employer's policies and procedures.
• Assist in the provision of culturally relevant* palliative and end-oflife care* to clients experiencing life threatening illness and to their families and significant others, from diagnosis through death and bereavement, and in accordance with clients' choices and the plan of care/service plan*.
• Use identified approaches and best practices to support positive and safe behaviour in clients experiencing cognitive impairment, mental health challenges and/or responsive behaviours*.

Business - Insurance is a two-year Ontario College Diploma program. This program is designed to prepare students for positions in the property and casualty insurance industry. Students will study forms of general insurance, underwriting, claims investigation, risk analysis and contracts.  Students have the opportunity to complete nine of ten credits toward their Chartered Insurance Professional (CIP) designation issued by the Insurance Institute of Canada.  Graduates work in high-demand areas of insurance such as underwriting, claims adjusting, brokerage or agency services and risk management.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Recognize the economic and social importance of insurance.
• Demonstrate an understanding of the organization and structure of both the General and Life Insurance Companies.
• Analyze the coverage provided by the various policies currently available through insurance companies.
• Follow the proper principles and procedures used in adjusting losses and settling claims and to complete and explain the necessity of the documentation used.
• Recognize and evaluate the various factors affecting the acceptance and underwriting of any insurance risk.
• Enter and retrieve client information utilizing computer and various word processing and spread sheet packaged programs.
• Understand the underlying role of accounting as an information system for planning and controlling business operations.
• Develop an awareness of human relations in the work place and apply effective interpersonal skills.
• Understand basic economic principles and how they relate to business.
• Demonstrate an understanding of the legal system and legislation affecting business in general and the insurance industry specifically.
• Understand and apply the marketing techniques used by insurance companies, brokers and agents.
• Demonstrate effective oral and written communication skills.
• Appreciate the social, political and cultural aspects of our society.
• Appreciate the importance of business and corporate responsibility

The Motive Power Technician (Diesel) Diploma program is a two-year Ontario College Diploma program.  The program is designed to develop graduates with essential advanced technical, organizational, interpersonal, administrative and managerial skills required for the heavy duty service industry as well as providing progressive and comprehensive learning experiences on internal combustion compression ignition engines, power trains and related modern heavy duty systems. Students will learn to communicate effectively, diagnose and solve problems logically and to undertake responsible work tasks with a minimum of supervision.

Graduates may also be in a favourable status if they wish to apply for our alternative Motive Power Technician (Automotive) Diploma program. Credit for those courses that bridge our diploma programs will be granted; therefore, significantly reducing the requirements for this second Ontario College Diploma.

Learning Outcomes:-
The graduate has reliably demonstrated the ability to

• Analyse, diagnose, and solve various motive power system problems by using problem-solving and critical thinking skills and strategies and by applyingfundamental knowledge of motor vehicle operation, components, and their interrelationships.
• Diagnose and repair climate control systems in compliance with manufacturers' recommendations.
• Diagnose and repair engine systems in compliance with manufacturers' recommendations.
• Diagnose and repair electrical, electronic, personal safety, and emission components and systems in compliance with manufacturers' recommendations.
• Diagnose and repair drive train components and systems in compliance with manufacturers' recommendations.
• Diagnose and repair suspension, steering, and brake components and systems in compliance with manufacturers' recommendations.
• Disassemble and assemble components to required specifications by applying workshop skills and knowledge of basic shop practices.
• Select and use a variety of troubleshooting techniques and test equipment to assess electronic circuits, vehicle systems, and subsystems.
• Apply knowledge of hydraulics and pneumatics to the testing and analysis of motive power systems and subsystems.
• Communicate information effectively, credibly, and accurately by producing supporting documentation to appropriate standards.
• Use information technology and computer skills to support work in a motive power environment.
• Prepare, support, maintain, and communicate data from log, record, and documentation systems.
• Apply business practices, project management skills, and communication skills to improve customer service.
• Assist in quality-control and quality-assurance programs and procedures.
• Develop and use personal and professional strategies and plans to improve professional growth, job performance, and work relationships.
• Complete all assigned work in compliance with occupational, health, safety, and environmental law; established policies and procedures; codes and regulations; and in accordance with ethical principles.

Fashion Marketing and Management is the business of fashion. We provide the knowledge with the hands on approach to prepare you for a dynamic career in retail. Our three areas of study focus on business, technology and visual presentation with emphasis on principles of marketing and management. Students will be responsible for the retail operations of our program campus store Live Chic and LiveChic.ca through buying, sales, inventory, merchandising, visual presentation, marketing and social media.

Co-operative Education
This two-year program has two co-op work terms.  Students who fulfill both the academic and co-op requirements of the program will be eligible to graduate with a Co-op Endorsed Diploma.  More information about Co-operative Education can be found at www.fanshawec.ca/co-op.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Examine the evolution of fashion and design movements and their relationship to designers, producers and retailers.
• Adhere to ethical, sustainable and innovative practices for leadership in the domestic and global fashion industry.
• Apply principles of purchasing, inventory management, and merchandising when making business operations decisions in the manufacturing, wholesale and retail sectors of the fashion industry.
• Apply accounting fundamentals and financial management skills when making business operations decisions.
• Apply principles of effective organization, management, employee and labour relations to the operation of a fashion business.
• Discuss the construction of fashion merchandise and the relationship of design, workmanship and price range to consumer behavior and satisfaction.
• Analyze current design trends to predict sales dynamics for fashion products and services.
• Develop marketing goals, objectives, and strategies related to advertising and promotion of fashion products and services, using contemporary consumer psychology concepts and emerging technology.
• Use professional sales and customer service techniques to sell in retail, wholesale and e-commerce settings.
• Develop creative concepts for fashion products and services that meet innovation, entrepreneurship or social enterprise objectives.
• Develop and apply business communication strategies for personal, career and professional development to enhance work performance and maximize management and leadership skills.

The Honours Bachelor of Commerce (Digital Marketing) program is a four-year, honours level degree with a mandatory co-op work term between Levels 7 and 8.  Students will study core fundamentals of business including business strategy, management, human resources, accounting and leadership in addition to the specialized digital marketing courses, including brand management and media integration, analytics, strategic website management and search engine marketing. Students will be well prepared to write certification exams within the digital marketing field upon graduation.