Certificate in Customer Service Fundamentals - Insurance

at Fanshawe College - London Campus Canada

This innovative four-year honours baccalaureate program offers students studies in early childhood development, early childhood pedagogy, human relationships, curriculum development and leadership skills, developing the necessary skills to engage as pedagogical leaders in a diverse range of roles in the evolving disciplines within early childhood education and care.  A key component of this degree is the applied learning that takes place in ideal sized classrooms, with a focus on case studies, research, three field placements, that culminates in one fourteen-week Internship between third and fourth year.  International internships are offered on a limited basis for qualifying students. In the final year, graduating students will participate in a major capstone course that provides students the opportunity to integrate their practical experiences and knowledge in a supervised research project. Opportunities for graduating students include early childhood positions in a variety of early years settings such as Early Childhood Educator, Supervisory Roles in Early Childhood, Designated Early Childhood Educator with Ontario school boards, social service agencies that provide early years programs, and opportunities to further study in Bachelor of Education (teacher college) and Master of Education programs.

Learning Outcomes
The graduate has reliably demonstrated the ability to:

• Analyze the interacting social and biological forces that collectively shape early brain development and set the stage for lifelong learning, behavior and health.
• Respect families' central role in child-rearing and early learning and the impact of family structures, community support systems, culture and socio-economic status on parenting.
• Lead the design and implementation of inclusive, effective curricula for young children, based upon a critical analysis of historical perspectives, observation, current research, and understandings of early human development.
• Develop inclusive early intervention programs that respond to children with identified special needs.
• Evaluate early childhood programs, engaging stakeholders in the process and addressing diverse needs of young children and families.
• Acquire self-knowledge, critical thinking skills and professional habits of mind essential to the practice and leadership of early childhood education.
• Apply research skills, including assessment of the research process, formulation of research questions and collection and interpretation of data, in a variety of research projects.
• Establish responsive and reciprocal relationships with children, families, colleagues and other stakeholders.
• Perform responsibilities in a manner consistent with ethical and professional codes of conduct; in compliance with legislative and legal requirements; and, within the defined scope of practice limitations.
• Advocate on behalf of children, families, colleagues and the broader community, promoting the principles of quality in early childhood programs.
• Apply the principles of human resources, financial and facilities management to the operations of an early childhood program.
• Collaborate with early childhood educators and other professionals in multi-disciplinary or cross-sectoral environments and across diverse domains of practice.
• Communicate in a professional manner in all verbal, non-verbal and written mediums

Digital Communication Management is a two-semester Ontario College Graduate Certificate program that is intended to prepare students to deliver messages in today's increasingly connected media environment. It is designed for students who want to expand their skills in the production and management of social media, media communications, video and audio production, photography, web and digital design.

Graduates will be able to leverage these skills in content strategy and curation, as well as user experience and design to develop significant opportunities for employment in almost any sector that wishes to engage or educate an audience.

The Aviation Technology - Aircraft Maintenance and Avionics Advanced Diploma is a Transport Canada approved program (TC-2018-02-4248) that provides students with the knowledge and skills required to start a career in aircraft maintenance and/or aircraft avionics maintenance. This program will cover all aspects of aircraft maintenance including systems used in general aviation, corporate, and charter transport category aircraft as well as helicopters. The program will also include avionics training for service, repair, and maintenance of aircraft electrical and electronic systems such as communication, navigation, and data systems.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Service, test, troubleshoot and repair aircraft and systems on large or small, fixed or rotary wing aircraft in accordance with manufacturers' specified instructions, accepted aviation techniques/practices and the requirements of the Canadian aviation regulations.
• Evaluate fixed wing and rotary aircraft structures and complete maintenance, assembly, fabrication, and structural repair work on large and small aircrafts in accordance with technical manuals, standard practices, and standards of performance and safety.
• Perform scheduled and unscheduled inspections on aircraft structural, operational, environmental, communication, navigation, surveillance, and flight guidance systems to ensure they are in proper working order and meet standards of performance and safety.
• Remove, install, and configure airframe and avionics parts, components, and line replaceable units as part of unscheduled maintenance and out-of-phase tasks.
• Remove, install, and configure the aircraft power plant and accessories on both turbine and piston engines.
• Remove, install, configure, test, and evaluate function and operation of instrument, communication, navigation, surveillance, and flight guidance systems.
• Diagnose malfunctions and defects in aircraft systems, avionics systems, and related components using technical manuals, drawings, wiring diagrams, engineering orders, and standards of performance and safety.
• Evaluate component wear and fatigue using appropriate measuring devices to determine necessary repair or replacement tasks in order to maintain the aircraft's airworthiness and safety.
• Complete airworthiness directives, manufacturers' service bulletin, and engineering modification tasks on aircraft systems, avionics systems, and structures.
• Dismantle and reassemble airframes, aircraft engines, and electrical and electronic systems for repair and overhaul.
• Interpret written instructions, schematics, manufacturers' specifications, technical drawings, manuals, and computer-based information while performing routine and unscheduled tasks.
• Maintain detailed inspection, repair, maintenance, and certification records and reports to meet industry regulations and logbook requirements.
• Perform all work in accordance with health and safety regulations, manufacturers' specifications, and Transport Canada guidelines.
• Evaluate, modify and implement quality control and quality assurance procedures to meet organizational standards and requirements.

The Marketing Management program will ensure your potential meets your management dreams. This one-year graduate certificate is designed for university and college graduates looking for a career in the marketing management sector. The mix of digital marketing courses offered will provide you with a competitive advantage in today's job market. Fanshawe is the only college to work with Google, the Search Engine Marketing Professional Organization and WordTracker, which gives you unique opportunities to develop search engine marketing skills and conduct real search engine marketing campaigns on the Internet. You'll graduate with superior analytical, decision-making, and communication skills, and be ready for a successful career in sales, marketing research, advertising and promotion, event planning, direct marketing, digital marketing, marketing analytics, promotions management, brand management, public relations, and/or media sales.

In the program, you'll dig deep into marketing's role in driving value for business via both web-based and face-to-face strategies you will learn by being exposed to real life business issues. You'll be mentored to manage, develop and justifying marketing strategies, and presenting your creative ideas to your peers and to real business clients.

In-class students can also apply for the opportunity to further develop their marketing consulting skills, with the option of substituting two courses for the intensive community consultancy program, working with real business live clients.

A Community Pharmacy Assistant is one of the vital members of a pharmacy. Their attention to detail, knack for problem solving, technical and interpersonal skills contribute to the success and operational effectiveness of a pharmacy. Fanshawe's one-year Community Pharmacy Assistant program is designed to prepare graduates to achieve professional success in community pharmacies under the direction of a Registered Pharmacist or Pharmacy Technician.

The program blends theory with experiential learning. Students will learn concepts and problem solving strategies in the classroom that are later reinforced during lab components in Fanshawe's state-of-the-art pharmacy lab and a community placement. Students also gain the skills to collaborate with other pharmacy health care professionals to ensure accurate patient record maintenance, process prescriptions, manage inventory, compound non-sterile products and assist customers with products sold in a community pharmacy.

If students wish to continue their education in the field of pharmacy studies, successful completion of this program will allow students to obtain advanced standing in Fanshawe's Pharmacy Technician program.

The Fitness and Health Promotion program prepares graduates to perform the roles and responsibilities of a fitness consultant and personal trainer. Fanshawe College’s Fitness and Health Promotion Faculty team consists of highly educated industry specialists, with both knowledge and experience in exercise program design, exercise prescription, fitness and health assessment, behaviour change, fitness marketing and sales, business ownership, sports and universal nutrition, as well as individual and population-based health promotion.

Learning Outcomes
The graduate has reliably demonstrated the ability to:

• Conduct assessments of fitness, well-being, and lifestyle for clients and effectively communicate assessment results.
• Prescribe appropriate physical activity, fitness, active living, and lifestyle programs to enhance health, fitness, and well-being of clients.
• Utilize appropriate interviewing and counselling skills to promote or enhance health, fitness, active living, and well-being of clients.
• Collaborate with individuals in the selection and adoption of strategies that will enable them to take control of and improve their health, fitness, and wellbeing.
• Develop, implement, and evaluate activities, programs, and events which respond to identified needs and interests of clients* and maximize the benefits of health, fitness, and well-being.
• Train individuals and instruct groups in exercise and physical activities.
• Contribute to community health promotion strategies.
• Assist in the development of business plans for health and fitness programs, activities, and facilities.
• Implement strategies and plans for ongoing personal and professional growth and development.
• Develop and implement risk management strategies for health and fitness programs, activities, and facilities.
• Interact effectively with clients, staff, and volunteers in health and fitness programs, activities, and facilities.

Business Fundamentals - Entrepreneurship is a one-year Ontario College Certificate program.  This customized program is designed specifically for the novice entrepreneur and will provide graduates with the knowledge required to plan, start and manage their own small business.  Through the program curriculum, students explore alternatives for starting a business, such as franchising and taking over the family firm, as well as financing options.  The Business Fundamentals -Entrepreneurship program gives students insight into the challenges and rewards of entrepreneurship and assist students in acquiring the skills for long-term management of the business and their development as entrepreneurs.  Under the supervision of a faculty advisor, students prepare a comprehensive business plan intended to help students launch their own business upon graduation.

Learning Outcomes:
The graduate has reliably demonstrated the ability to

• Identify factors that have an impact on an organization's business opportunities.
• Explain the impact of corporate sustainability, corporate social responsibility and ethics on an organization's business initiatives.
• Use current technologies to support an organization's business initiatives.
• Apply basic research skills to support business decision making.
• Perform basic accounting procedures and financial calculations to support the operations of an organization.
• Describe marketing and sales concepts used to support the operations of an organization.
• Develop strategies for ongoing personal and professional development to enhance work performance.
• Outline the functional areas of a business and their inter-relationships.
• Create a business plan that meets the comprehensive information requirements of the business and its prospective financiers and partners.
• Apply credit acquisition and management techniques appropriate to small business enterprises.
• Evaluate the business environment to understand the risks and opportunities specific to business ownership.

This Graduate Certificate program will prepare students for supervisory and managerial positions in the broad transportation industry, with a particular focus on automotive service and repair. The program includes business curriculum including leadership and management, human resources, operations management, accounting, and business communications, and curriculum addressing multiple aspects of the transportation industry including automotive, truck and coach, paint and body, and agriculture operations. This unique combination of business and automotive courses will prepare graduates for a variety of positions within the transportation industry such as service consultant, parts advisor, warranty administrator, and customer relations.

The Network and Security Architecture Graduate Certificate program will cover the key aspects of designing, deploying, supporting, and securing small, medium, and enterprise network and server infrastructures. It will cover the fundamentals of advanced networking and security concepts to work in almost any situation and meet the security challenges that are presented.

Co-operative Education
In order to be eligible for co-op, students must achieve and maintain a minimum 2.5 GPA and be academically complete at the commencement of their co-op work term (Fall intake; completed all courses and Winter intake; completed all first semester courses) prior to the commencement of their co-op work term.  The co-op work term will always be the summer semester regardless of whether the student is in the Fall or Winter intake.

Students who do not achieve a 2.5 GPA or above will not be eligible for co-op and if for any other reason they do not obtain a co-op placement they can still graduate provided they achieve a 2.0 GPA or above but will not receive the Co-op Endorsed Certificate. More information about co-operative education can be found at www.fanshawec.ca/co-op

Learning Outcomes
The graduate has reliably demonstrated the ability to:

• Design an enterprise network by applying knowledge of networking and routing protocols.
• Perform network monitoring, analysis and troubleshooting to determine efficient and secure operations.
• Develop a security architecture plan to incorporate both perimeter and endpoint security controls and devices to provide layers of security.
• Design multi-site enterprise operating system infrastructures using a security architecture framework.
• Design a centrally managed wireless network topology that can accommodate remote sites incorporating current security standards.
• Design and implement a virtualization and cloud computing focused infrastructure specifically addressing security risks associated with incorporating virtualization into an organizations infrastructure.
• Deploy servers to host web applications, focusing on securing the server and web from identified security risks.
• Identify and plan IT services that support business goals and objectives, and explain specific activities directly related to the delivery and support of the services.

Ontario enjoys consistent demand for welders and this program is designed to allow students to graduate with a skill set that meets the needs of even the most current manufacturing environments. Students will enjoy a mix of theoretical and practical learning in Fanshawe's new state-of-the-art welding lab.  The program features a significant amount of in-lab practice time to allow students to master their craft.  Instruction will incorporate emerging technologies like virtual/augmented reality, robotics and pulse welding. Students will have the opportunity to enhance their employability by earning Canadian Welding Bureau (CWB) certifications. The program includes a co-op work experience.