Certificate in Plumbing Techniques

at Fanshawe College - London Campus Canada

The Customer Relationship Marketing and Sales Management program responds to the growing need within business for a skill set that places the customer at the centre of business decisions. This skill is critical since marketing and sales success depends on attracting new customers while retaining and strengthening relationships with current customers.  

This one-year post-graduate certificate program provides students with a foundation in marketing and sales, with a focus on the examination and application of Customer Relationship Management (CRM) and Customer Experience (CX) best practices, strategies, tactics, tools, and techniques. Students will have an opportunity to apply industry standard business and marketing analytics and use CRM platforms to enhance the marketing and sales process.  Student will also learn strategies and tactics for account development in the field of sales and sales management.

Business - Supply Chain and Operations is a two-year Ontario College Diploma program. The curriculum covers theory and application of supply chain management in private and public sector environments. Specifically, courses address material sourcing, transportation methods, inventory, retail management, negotiation skills and analytical techniques. Students also enhance their computer skills and their business communication skills. The program aligns to the curriculum of various professional associations in supply chain management. Graduates, equipped with the skills required to improve an organization's profitability and operations, are in high demand in both the private and public sector.

• The Business - Supply Chain and Operations program shares a common first level with all business diploma programs in the Lawrence Kinlin School of Business, which allows for program transfer, with no loss of credit, after Level 1.
• Students entering Level 1 of the program in January are expected to proceed into Level 2 of the program in the summer term.  Students entering Level 1 of the program in February or May will proceed to Level 2 of the program in September.
• Graduates may be eligible for admission to the following Graduate Certificate programs in the Lawrence Kinlin School of Business: Agri-Business Management, Human Resources Management, International Business Management, Marketing Management, Operations Management, Professional Financial Services, or Project Management. Graduate Certificate programs deliver a specialized professional curriculum in two four-month levels.
• This program is eligible for consideration of college to college transfer of credits under the Ontario Provincial ONCAT agreement.
• Students who graduate from this program with a GPA of 3.0 or greater are eligible to receive Advanced Standing towards their Certified Supply Chain Management Professional (CSCMP) designation (4 modules and 2 workshops). 
• Articulation agreements exist with the Supply Chain Canada which provides advanced standing in the Supply Chain Management Professional (CSCMP) designation program.
• Students may become members of the Fanshawe College APICS student chapter.

Learning Outcomes
The graduate has reliably demonstrated the ability to:

• Apply knowledge of the functional components of logistics to the interrelationships in the integrated supply chain;
• Employ a working knowledge of operations processes and systems required in manufacturing, distribution, and services;
• Contribute to plans and schedules, at various levels in an organization;
• Apply the basics of purchasing and supplier management to current best practices;
• Apply best practices for inventory planning and control throughout the integrated system;
• Utilize information technology to support logistics management functions;
• Evaluate and select warehousing and transportation options and recommend appropriate solutions for business requirements;
• Participate in the planning, implementation, and evaluation of projects;
• Conduct business in the international marketplace;
• Conduct business in compliance with relevant national and international law, legislation, regulations, safety requirements, and professional standards;
• Communicate effectively, orally and in writing, as required in a business culture;
• Apply problem-solving and critical-thinking skills as required in logistics management;
• Use effective human relations, interpersonal, and team skills in an organizational environment;
• Develop strategies for ongoing professional development to maintain and increase competence;
• Apply basic knowledge of the interrelationships among the functional areas of business in logistics management.

Business (Co-op) is a two-year Ontario College Diploma program. This program is designed for students with an interest in all aspects of business. Students gain an understanding of all various business areas including accounting, finance, marketing, human resources, supply chain management, small business, and project management. Ethical and sustainable business practices are considered, and students are encouraged to explore individual areas of business that are of greater interest.    Students are given a wide exposure to business that meets the needs of those who desire a career in business management whether in a large organization or a family business.  Students can also earn education credits toward the Certified in Management (CIM) designation from the Canadian Institute of Management. Graduates who meet admission requirements are eligible for transfer to the Business Administration - Leadership and Management Advanced Diploma or the Honours Bachelor of Commerce (Management) Degree program.

Co-operative Education
In order to be eligible for co-op, students must maintain a 2.5 GPA and be academically complete at the commencement of their co-op work term.
This is a two-year co-operative education program.  Students who fulfill both the academic and co-op requirements of the program will be eligible to graduate with a Co-op Endorsed Diploma.  More information about co-operative education can be found at www.fanshawec.ca/co-op.

Learning Outcomes
The graduate has reliably demonstrated the ability to:

• Identify and discuss the impact of global issues on an organization's business opportunities by using an environmental scan*.
• Apply principles of corporate sustainability*, corporate social responsibility and ethics to support an organization's business initiatives.
• Use current concepts/systems and technologies to support an organization's business initiatives.
• Apply basic research skills to support business decision making.
• Support the planning, implementation and monitoring of projects.
• Perform work in compliance with relevant statutes, regulations and business practices.
• Explain the role of the human resource function and its impact on an organization.
• Use accounting and financial principles to support the operations of an organization.
• Describe and apply marketing and sales concepts used to support the operations of an organization.
• Outline principles of supply chain* management and operations management.
• Outline and assess the components of a business plan.
• Develop strategies for ongoing personal and professional development to enhance work performance in the business field.

This three-year co-operative program provides training in both the municipal and structural areas. The design of steel frame and reinforced concrete buildings is studied in the structural courses. Training is provided in materials testing and computer-aided drafting. Municipal topics include the design and construction of water distribution systems, storm, and sanitary sewerage networks, storm water management and highways. Theories for the treatment of water, sewage, and solid wastes are analyzed. Survey courses provide training in the use of high-tech survey equipment and techniques of plane surveying, as related to the Civil Engineering profession. Applied research activities by Professors expose students to real life engineering practices, challenges and solutions.

The Game - Design program at Fanshawe College is an intensive three-year advanced diploma focusing on the tools and techniques necessary to gain employment in the video game industry. The goal of the program is to provide students with the professional and artistic skills necessary to create compelling and innovative games.

Students will develop 2D and 3D skills by studying a curriculum focused initially on the core principles of video game creation. Foundation courses including art & design theory, modelling, animation, texturing, anatomy and drawing will provide the basis for understanding the various components that make up a video game. An integral part of the Game - Design program at Fanshawe College is its relationship to the local community. London, Ontario has a vibrant and growing video game industry. Professionals from this community include game designers, animators, producers and art directors who will play an important role by providing mentorship to students through critique and guest lectures.

Graduates of this program will find entry-level positions in the video game industry as concept artists, animators, level and game designers.

This multidisciplinary program shall expose students to aspects of electromechanical systems. Traditionally, similar programs of study have been found in the electrical/electronic disciplines. Graduates from these programs will also gain knowledge of the mechanical aspects of a system, such as the ability to read mechanical prints, understand tolerances, as well as understand the mechanical nuances of a system.

This program will expose students to both electrical and mechanical principles, allowing graduates from the program to be capable of analyzing, modifying, maintaining and repairing electromechanical systems. As such, the focus of the program shall be concurrent engineering with respect to products and processes. Students shall also be exposed to project management and quality systems. The program will culminate in a 15-week capstone project course where students shall be able to apply their knowledge and document it according to current industry practice.

Co-operative Education
In order to be eligible for co-op, students must maintain a 2.0 GPA and be academically complete at the commencement of their co-op work term.
This is a two-year Co-operative Education program delivered over three years due to the co-op pattern. Students who fulfill both the academic and co-op requirements of the program will be eligible to graduate with a Co-op Endorsed Diploma. More information about Co-operative Education can be found at www.fanshawec.ca/co-op.
Applicants seeking a non Co-op Endorsed Diploma should apply to the Electromechnaical Engineering Technician program, Program Code EMN3.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Fabricate and build electrical, electronic, and mechanical components and assemblies in accordance with operating standards, job requirements, and specifications.
• Interpret and produce electrical, electronic, and mechanical drawings and other related technical documents and graphics for a variety of stakeholders in compliance with industry standards.
• Select and use a variety of troubleshooting techniques and equipment to assess, maintain, and repair electromechanical circuits, equipment, processes, systems, and subsystems.
• Maintain and repair electrical, electronic, and mechanical components, equipment, and systems to ensure that they function according to specifications and to optimize production.
• Support the design and production of mechanical components by assisting in the specification of manufacturing materials and processes.
• Apply, analyze, build, install, commission, and troubleshoot a variety of mechanical, electrical, and electronic control systems, logic and digital circuits, passive AC and DC circuits, and active circuits
• Install and troubleshoot basic computer hardware and programming to support the electromechanical engineering environment.
• Maintain and troubleshoot automated equipment including robotic systems.
• Establish and maintain inventory, records, and documentation systems to meet organizational and industry standards and requirements
• Select and purchase electromechanical equipment, components, and systems that fulfill job requirements and functional specifications.
• Assist in applying quality control and quality assurance program procedures to meet organizational standards and requirements.
• Work in compliance with relevant industry standards, laws and regulations, codes, policies, and procedures.
• Develop strategies for ongoing personal and professional development to enhance work performance and to remain current in the field and responsive to emergent technologies and national and international standards.
• Contribute as an individual and a member of an electromechanical engineering team to the effective completion of tasks and projects.
• Support project management activities such as planning, implementation and evaluation of projects, and monitoring of resources, timelines, and expenditures as required.

Business - Logistics and Supply Chain Management (Co-op) is a two-year Ontario College Diploma program with a co-operative education component. The curriculum covers theory and application of supply chain management in private and public sector environments. Specifically, courses address material sourcing, transportation methods, inventory, retail management, negotiation skills and analytical techniques. Students also enhance their computer skills and their business communication skills. The program aligns to the curriculum of various professional associations in supply chain management. Graduates, equipped with the skills required to improve an organization's profitability and operations, are in high demand in both the private and public sector.

Learning Outcomes

• The graduate has reliably demonstrated the ability to
  • Apply knowledge of the functional components of logistics to the interrelationships in the integrated supply chain.
  • Employ a working knowledge of operations processes and systems required in manufacturing, distribution, and services.
  • Contribute to plans and schedules, at various levels in an organization.
  • Apply the basics of purchasing and supplier management to current best practices.
  • Apply best practices for inventory planning and control throughout the integrated system.
  • Utilize information technology to support logistics management functions.
  • Evaluate and select warehousing and transportation options and recommend appropriate solutions for business requirements.
  • Participate in the planning, implementation, and evaluation of projects.
  • Conduct business in the international marketplace.
  • Conduct business in compliance with relevant national and international law, legislation, regulations, safety requirements, and professional standards.
  • Communicate effectively, orally and in writing, as required in a business culture.
  • Apply problem-solving and critical-thinking skills as required in logistics management.
  • Use effective human relations, interpersonal, and team skills in an organizational environment.
  • Develop strategies for ongoing professional development to maintain and increase competence.
  • Apply basic knowledge of the interrelationships among the functional areas of business in logistics management.

Co-operative Education

• In order to be eligible for co-op, students must maintain a 2.5 GPA and be academically complete at the commencement of their co-op work term.
• This is a two-year co-operative education program.  Students who fulfill both the academic and co-op requirements of the program will be eligible to graduate with a Co-op Endorsed Diploma.  More information about co-operative education can be found at www.fanshawec.ca/co-op.

The program provides training in the skills required to perform a variety of technical functions involving the assessing and maintenance of fire alarm and sprinkler systems. Graduates will be able to respond to new and emerging situations which demand the application of basic principles of fire alarm inspection to the solution of problems which they may not have previously encountered. The combination of theory-based knowledge and workplace experience will serve to increase the level of competence within the overall industry.

Learning Outcomes
The graduate has reliably demonstrated the ability to :

• Assess the functionality of fire alarm systems
• Assess and maintain life safety electronics
• Describe the fundamental operations of basic electrical systems
• Write technical reports to industry standards
• Assess a structure to determine if all relevant fire codes, legislation, and standards are met
• Describe basic fire extinguishing methods
• Describe the basic components of sprinkler systems
• Install, verify and test a variety of fire alarm systems
• Troubleshoot issues in a variety of fire alarm and sprinkler systems

The Developmental Services Worker (Fast Track) Diploma program prepares its graduates to support people with developmental disabilities so that these individuals may participate fully in their communities. DSW have the specialized knowledge and skills required to work with people with developmental disabilities across the life span.

Inherent to the role of a DSW is an ability to collaborate and build relationships with people with developmental disabilities and their families and to work with colleagues and members of inter-professional teams to facilitate a seamless network of support for people.
Courses focus on disabilities, person-directed support, inclusion and community resources, dual diagnosis, interpersonal skills, counseling, health, pharmacology, development, teaching, and intervention strategies. Field placements in community agencies and/or schools are part of the curriculum.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Conduct oneself in an ethical*, competent* and accountable* manner in all professional relationships.
• Provide person-directed supports and services that respect and promote self-determination for people with developmental disabilities
• Provide for the safety of people with developmental disabilities, self and others in compliance with all applicable legislation, regulations and standards of practice*.
• Support health and well-being of people with developmental disabilities.
• Employ and adapt formal and informal strategies to support the learning of people with developmental disabilities.
• Provide leadership in the development of inclusive communities*
• Develop professional and personal plans that enhance job performance and well-being.

Journalism - Broadcast students learn skills to develop a career as a Broadcast Journalist in electronic media, radio, television and webmedia.  Develop story telling skills as a reporter using broadcast news gathering equipment, audio and visual, news writing, newscasting, news editing, interviewing, researching, documentary/current affairs production, sportscasting, newsbeats, news management, media law and media ethics.

Students operate four broadcast properties in Fanshawe College's School of Contemporary Media building, which is equipped with the latest in broadcast facilities.

The program offers practical, hands-on training with live on-air performances on the College broadcast properties (e.g., Listen live at CIXX-FM, The X 106.9FM www.1069thex.ca, The Falcon at www.thefalcon.ca, CFRL Radio at www.cfrlradio.ca, and the new Stellar Radio, live video and audio at http://original.livestream.com/stellar_radio

Learning Outcomes
The graduate has reliably demonstrated the ability to:

• Report on stories in an accurate, detailed, balanced, professional, and timely manner.
• Apply computer and technical skills to designated production and research functions in journalism.
• Function both independently and as a member of editorial and/or production teams.
• Analyze knowledge from communities, current events and public affairs, and history to interpret and express the context for designated journalism publications and/or productions.
• Develop strategies for personal and professional development.
• Comply with relevant Canadian legislation, standards, and the principles and practices of journalism.
• Write and edit content for the designated media platforms.
• Publish and/or broadcast content for the designated media platforms.
• Apply production skills and use production equipment in the preparation and distribution of content for the designated media platforms.