Diploma in Business - Logistics and Supply Chain Management

at Fanshawe College - London Campus Canada

The Fanshawe Customer Service Fundamentals – Insurance program will get you on the right path to employment success. Beginning with an overview of business and insurance customer service (theory and practice) with a focus on distribution systems, you'll learn everything you need to work in a customer service role in an insurance brokerage, agency or direct insurance writer's office. This program is a great first step to more qualifications and you'll walk away with diverse skills needed for the modern and dynamic business world. Available in a traditional in-class format with September admission.

There are options to transfer directly into the second year of Fanshawe's Business Insurance program and earn your diploma in just two additional semesters.

When you graduate, you'll be eligible to write your Registered Insurance Brokers of Ontario (RIBO) or OTL licensing exams, you may also be eligible to obtain your General Insurance Essentials certificates from the Insurance Institute of Canada.

The professional faculty, including Registered Massage Therapists, medical professionals and seasoned professors will provide students with a high calibre experience. Students will learn, first hand, that the practice of massage therapy is the "assessment of the soft tissue and joints of the body and the treatment and prevention of physical dysfunction and pain of the soft tissues and joints by manipulation to develop, maintain, rehabilitate or augment physical function, or relieve pain," as according to The Massage Therapy Act of Ontario. The Massage Therapy program at Fanshawe College is both challenging and rewarding. Through this program, you can acquire more than the core knowledge and skills required to succeed as a massage therapist.

Theory and practice are integral to the program, and students will be exposed to directly learning the skills of a Massage Therapist in the first level. Individual attention is spent by the faculty to ensure you achieve the utmost from your education. Many adjunct therapies to the Massage Therapist will be studied, including: sport massage, clinical massage, pregnancy massage; to name a few.

Successful students will be recommended to the CMTO for their entry exams to the profession. The faculty at Fanshawe College will provide every measure to ensure you receive the greatest preparatory education to take these exams with confidence.

The Customer Relationship Marketing and Sales Management program responds to the growing need within business for a skill set that places the customer at the centre of business decisions. This skill is critical since marketing and sales success depends on attracting new customers while retaining and strengthening relationships with current customers.  

This one-year post-graduate certificate program provides students with a foundation in marketing and sales, with a focus on the examination and application of Customer Relationship Management (CRM) and Customer Experience (CX) best practices, strategies, tactics, tools, and techniques. Students will have an opportunity to apply industry standard business and marketing analytics and use CRM platforms to enhance the marketing and sales process.  Student will also learn strategies and tactics for account development in the field of sales and sales management.

This three-year Advanced Diploma in Cyber Security will provide students with the foundational Information Security (InfoSec) skills and knowledge necessary to be successful in the IT Security industry. Foundational topics will include information security, ethics, network management/analysis, programming and scripting, operating systems, and database management. Building on those foundational topics, the curriculum will also develop students’ skills in the areas of risk analysis, cryptography, vulnerability testing, access control implementation, and security audit performance. Graduates of this program will be able to proactively implement sound security practices to mitigate security risks and respond quickly to security breaches and issues that may have occurred.

Through hands-on laboratory activities, case study analyses, and research projects, students will enhance their Information Security understanding and develop their interpersonal, communication, organizational, and problem-solving skills. This program will also include three co-operative education work placements to further enhance all of those skills.

Learning Outcomes

• Configure, implement, and manage security devices and equipment considering the unique features of the computer operating systems, networks, applications and software.
• Implement and evaluate security solutions for business processes, applications and communications to protect business resources and respond to the needs of all the internal stakeholders.
• Use project management principles to implement security strategies and processes that address the organization’s information security requirements.
• Develop, implement and evaluate organizational security policies, standards and regulations to promote internal security.
• Perform vulnerability assessments and penetration testing for infrastructures, web and applications, using both manual and automated techniques.
• Evaluate and apply tools and techniques to formulate countermeasures to secure information systems against security threats.
• Perform security audits and forensic analysis to evaluate the effectiveness of a security system, and identify and correct security vulnerabilities.
• Monitor and analyze logs and alerts from security devices to determine the extent of a security breach and what data has been compromised.
• Identify, collect and log relevant data as evidence for a sample case within a business or in the Canadian Justice System.

Co-operative Education
This three-year program has three co-op work terms.  Students who fulfill both the academic and co-op requirements of the program will be eligible to graduate with a Co-op Endorsed Diploma.  More information about Co-operative Education can be found at www.fanshawec.ca/co-op.

The Aviation Technology Aircraft Maintenance and Avionics (Co-op) Advanced Diploma is a Transport Canada approved program (TC-2018-02-4248) that provides students with the knowledge and skills required to start a career in aircraft maintenance and/or  avionics maintenance. This program will cover all aspects of aircraft maintenance including systems used in general aviation, corporate, and charter transport category aircraft as well as helicopters. The program will also include avionics training for service, repair, and maintenance of aircraft electrical and electronic systems such as communication, navigation, and data systems.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Service, test, troubleshoot and repair aircraft and systems on large or small, fixed or rotary wing aircraft in accordance with manufacturers' specified instructions, accepted aviation techniques/practices and the requirements of the Canadian aviation regulations.
• Evaluate fixed wing and rotary aircraft structures and complete maintenance, assembly, fabrication, and structural repair work on large and small aircrafts in accordance with technical manuals, standard practices, and standards of performance and safety.
• Perform scheduled and unscheduled inspections on aircraft structural, operational, environmental, communication, navigation, surveillance, and flight guidance systems to ensure they are in proper working order and meet standards of performance and safety.
• Remove, install, and configure airframe and avionics parts, components, and line replaceable units as part of unscheduled maintenance and out-of-phase tasks.
• Remove, install, and configure the aircraft power plant and accessories on both turbine and piston engines.
• Remove, install, configure, test, and evaluate function and operation of instrument, communication, navigation, surveillance, and flight guidance systems.
• Diagnose malfunctions and defects in aircraft systems, avionics systems, and related components using technical manuals, drawings, wiring diagrams, engineering orders, and standards of performance and safety.
• Evaluate component wear and fatigue using appropriate measuring devices to determine necessary repair or replacement tasks in order to maintain the aircraft's airworthiness and safety.
• Complete airworthiness directives, manufacturers' service bulletin, and engineering modification tasks on aircraft systems, avionics systems, and structures.
• Dismantle and reassemble airframes, aircraft engines, and electrical and electronic systems for repair and overhaul.
• Interpret written instructions, schematics, manufacturers' specifications, technical drawings, manuals, and computer-based information while performing routine and unscheduled tasks.
• Maintain detailed inspection, repair, maintenance, and certification records and reports to meet industry regulations and logbook requirements.
• Perform all work in accordance with health and safety regulations, manufacturers' specifications, and Transport Canada guidelines.
• Evaluate, modify and implement quality control and quality assurance procedures to meet organizational standards and requirements.

Co-operative Education
In order to be eligible for co-op, students must maintain a 2.0 GPA and be academically complete at the commencement of their co-op work term.
This is a three-year Co-operative Education program. Students who fulfill both the academic and co-op requirements of the program will be eligible to graduate with a Co-op Endorsed Advanced Diploma. More information about co-operative education can be found at www.fanshawec.ca/co-op

Applicants seeking a non Co-op Endorsed Advanced Diploma should apply to the Aviation Technology - Aircraft Maintenance and Avionics program, Program Code AVI1.

This program will provide the student a better understanding of the use of Information Technology as it relates specifically to the Healthcare Information Technology domain. Global advancements in the use of technology in digital health, automated voice transcription, digital imaging concepts, electronic health records, continuum of care, healthcare workflow, HIPPA/PIPEDA/Security, billing, and similar technologies.

Learning Outcomes

• The graduate has reliably demonstrated the ability to
• Assess organizational requirements for health information system technologies (HIST) and evaluate the impact of HIST on business/clinical processes, and on health services delivery to inform change in necessary.
• Develop, implement, and evaluate health information management practices, policies and processes to support client care, organizational goals, operations, and regulatory compliance.
• Synthesize relevant local, national and global health care and health information management issues, trends, technologies and standards to support health information systems and processes.
• Ensure compliance with the legal health obligations, as well as with the professional, ethical and organizational standards that ensure privacy, security and confidentiality in the access, retention, storage and disposal of personal health information.
• Ensure the completeness, accuracy, consistency, timeliness and integrity of health information throughout the management of its lifecycle.
• Work professionally, ethically and collaboratively with stakeholders and as a member of an interdisciplinary health care team, to enhance the collection, distribution, use, security and awareness of quality health information and its impact on client care.

This one-year Ontario College Graduate Certificate program will provide students with the specialized knowledge and skills required for a career in aircraft maintenance and repair.  The curriculum is designed around the standardized quality management system for the aerospace industry (AS9100) to prepare graduates for a work environment that adheres to that system's requirements.  Practical elements of Aerospace Manufacturing skills, work-environment readiness, safety management systems, materials handling and tooling will be the focus of this Graduate Certificate. The program will be delivered in a face-to-face (web-facilitated) format.

This three-year program provides students with a sound basic knowledge of Biology, Chemistry, Mathematics and Physics, and emphasizes the principles and performance of standard laboratory practices, procedures, and techniques for biological, chemical and physical analyses.

Co-operative Education
This three-year program has four co-op work terms. Students who fulfill both the academic and co-op requirements of the program will be eligible to graduate with a Co-op Endorsed Diploma. More information about Co-operative Education can be found at www.fanshawec.ca/co-op.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Apply mathematical, physical, and chemical concepts to tasks, such as the analysis and synthesis of chemical compounds and samples and to develop approaches and techniques for the solution of problems.
• Conduct and interpret accurately manual* quantitative and qualitative analyses using prescribed laboratory procedures.
• Prepare organic and inorganic compounds using standard synthetic* and purification procedures.
• Perform statistical calculations to report and evaluate the results of analyses.
• Perform instrumental chemical analysis and interpret, evaluate, and report the quantitative/qualitative results.
• Apply computer skills relevant to the chemical laboratory technology field.
• Maintain and troubleshoot* laboratory equipment according to the manufacturers' guidelines.
• Perform relevant Quality Assurance and Quality Control procedures to ensure that processes remain within designated limits.
• Use interpersonal and communication skills to facilitate project management in the chemical laboratory technology environment.
• Ensure that all assigned work is performed in compliance with relevant occupational health, safety, and environmental law, legislation, and regulations; established policies and procedures; and in accordance with ethical principles.
• Apply problem-solving skills to chemical laboratory technology problems.
• Develop a plan for continued professional growth.

This program blends theory with hands-on application of theoretical principles delivered through course work and field practicum.  Students in this program will develop their knowledge and professional skills in areas such as child development and best practices in early childhood; the early childhood educator's role and responsibilities; the importance of play in children's learning; family involvement and curriculum design and implementation.

When the student graduates they will have the knowledge and necessary skills to work with children, families and community in the context of early learning and development programs for children from birth to age twelve. The student will be prepared to work in a variety of settings, including child care centres, early learning and family centres, Best Start programs, before and after school programs and with school boards.

Learning Outcomes
The graduate has reliably demonstrated the ability to:

• Create learning contexts to enable, build and maintain caring, responsive relationships in partnerships with children, families and communities that value and respect social, cultural and linguistic diversity including Indigenous peoples’ worldviews and Francophone identity;
• Co-create, facilitate and reflect upon inquiry and play-based early years and child care programs and pedagogical approaches to support children’s learning, holistic development and well-being following children’s capabilities, interests, ideas and experiences;
• Co-design and maintain inclusive early learning environments to value and support equitable, accessible and meaningful learning opportunities for all children, their families and communities in a range of early years and child care settings;
• Collaborate with children, families, colleagues, agencies and community partners to create, maintain, evaluate and promote safe and healthy early learning environments to support independence, reasonable risk-taking and healthy development and well-being;
• Use observation strategies to identify children’s strengths and challenges and to ascertain when children and families might benefit from additional support or community resources;
• Use professional communication in interactions with children, families, colleagues, employers, the regulatory body, government authorities and children’s service agencies to meet legal and ethical standards of the early years sector;
• Act in accordance with relevant legislation, regulations, College of Early Childhood Educators Code of Ethics and Standards of Practice, agency policies and procedures and principles of evidence-informed practice and reflect upon their impact on one’s own role in early years and child care settings;
• Identify, report and document when a child is in a situation of perceived risk for, or actual neglect or abuse, in accordance with legislation, the College of Early Childhood Educators Code of Ethics and Standards of Practice, policies and procedures;
• Create and engage in partnerships with families, communities, colleagues, interdisciplinary professionals, authorities and child service agencies to advocate for quality early years and child care programs and services;
• Engage in reflective practice and continuous professional learning in accordance with principles of lifelong learning, evidence-informed practices in the early years sector and requirements of the College of Early Childhood Educators.

This three year Building Renovation Technology Advanced Diploma program will prepare students to plan, implement, and lead building and renovation projects and equip them with the skills to manage the technical and business operations related to a range of building projects in the residential and light commercial sectors of the construction industry.  The program will address the changes in Ontario Building Code, introduced in January 2017, which dramatically increased the requirement for buildings to be sustainable and highly energy efficient.

Co-operative Education
This three year program has two co-operative education work terms.  Students can choose to participate in a four-month paid co-op term from May to August between years one and two of academic study.  The second work term is eight months and takes place May to December following the completion of the second year of academic study.
Students who fulfill both the academic and co-op requirements of the program will be eligible to graduate with a Co-op Endorsed Diploma. More information about co-operative Education can be found at www.fanshawec.ca/co-op.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Develop and use strategies for ongoing professional development to remain current with industry changes, enhance work performance and explore career opportunities.
• Comply with and monitor health and safety practices and procedures in accordance with current legislation and regulations.
• Prepare quotes and monitor that work is completed in compliance with the rights and conditions of contractual obligations, the Ontario and/or National Building Codes, applicable laws, bylaws, standards and ethical practices in the building construction and renovation field.
• Promote and maintain sustainability practices in the implementation of building construction and renovation projects.
• Facilitate the collaboration and interaction among a range of tradespersons and project stakeholders to support timely completion of building construction and renovation projects.
• Review and interpret project plans and produce technical sketches and documents to support building construction and renovation projects.
• Use technologies to obtain, analyze, organize and communicate building construction and renovation information.
• Analyze and solve technical problems related to the design and implementation of building construction and renovation projects by applying the principles of advanced technical mathematics, building design and building science.
• Select, maintain and safely use hand tools, and portable and stationary power tools, when performing layout, cutting, fitting and assembly operations.
• Complete building and renovation stages, from site layout and footings to the application of interior and exterior finishes, in accordance with blueprint specifications and conservation principles.
• Evaluate the methods employed and the use of equipment and materials involved in the completion of building construction and renovation projects.
• Schedule, coordinate and monitor the progression of building construction and renovation projects by applying principles and strategies of project management.
• Design and implement business strategies to develop home building, renovation and re-development enterprises.
• Apply leadership, supervision and interpersonal skills to manage building construction and renovation projects.