Diploma in Recreation and Leisure Services

at Fanshawe College - London Campus Canada

Business - Logistics and Supply Chain Management is a two-year Ontario College Diploma program. The curriculum covers theory and application of supply chain management in private and public sector environments. Specifically, courses address material sourcing, transportation methods, inventory, retail management, negotiation skills and analytical techniques. Students also enhance their computer skills and their business communication skills. The program aligns to the curriculum of various professional associations in supply chain management. Graduates, equipped with the skills required to improve an organization's profitability and operations, are in high demand in both the private and public sector.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Apply knowledge of the functional components of logistics to the interrelationships in the integrated supply chain.
• employ a working knowledge of operations processes and systems required in manufacturing, distribution, and services.
• Contribute to plans and schedules, at various levels in an organization.
• Apply the basics of purchasing and supplier management to current best practices.
• Apply best practices for inventory planning and control throughout the integrated system.
• Utilize information technology to support logistics management functions.
• Evaluate and select warehousing and transportation options and recommend appropriate solutions for business requirements.
• Participate in the planning, implementation, and evaluation of projects.
• Conduct business in the international marketplace.
• Conduct business in compliance with relevant national and international law, legislation, regulations, safety requirements, and professional standards.
• Communicate effectively, orally and in writing, as required in a business culture.
• Apply problem-solving and critical-thinking skills as required in logistics management.
• Use effective human relations, interpersonal, and team skills in an organizational environment.
• Develop strategies for ongoing professional development to maintain and increase competence.
• Apply basic knowledge of the interrelationships among the functional areas of business in logistics management.

Co-operative Education

• Applicants seeking a Co-op Endorsed Diploma should apply to the Business - Logistics and Supply Chain Management (Co-op) program, Program Code BLS2.

Research and Evaluation (Co-Op) is an Ontario College Graduate Certificate program that supports students and professionals in developing sought-after research and program evaluation skills. Program evaluation in Canada is an expanding industry in terms of both its general use and the diversity of contexts in which it is applied. Students learn diverse social science research methods and apply them with the aim of program evaluation and optimization. Students also have the option to complete a co-operative work experience that will enhance the applicability of their skills to the workplace.

Co-operative Education
This one-year program has one co-op work term.  Students who fulfill both the academic and co-op requirements of the program will be eligible to graduate with a Co-op Endorsed Certificate.  More information about Co-operative Education can be found at www.fanshawec.ca/co-op.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Use current information technology tools to retrieve, organize, process, and communicate both qualitative and quantitative evaluation and research data
• Translate research and program evaluation goals into appropriate evaluation designs and methods
• Construct actionable recommendations for stakeholders based on accurate analysis of the information
• Design clear, persuasive and accurate documentation to collect, support and present data for program evaluation and research projects
• Meet the objectives of organizations and clients through applying appropriate program evaluation and research methods, and through accurately analyzing research and evaluation findings
• Apply appropriate statistical techniques to generate high-quality information and analysis
• Complete all work in accordance with ethical, legislative and professional requirements and standards
• Contribute to the management of a project, ensuring that it meets all necessary goals and parameters (e.g. scope, design/features, timelines, etc.)
• Effectively communicate specialized information to diverse audiences with varying degrees of technical knowledge
• Accurately and persuasively report on the progress and results of program evaluation and research projects to relevant stakeholders
• Increase organizational efficacy by capturing, interpreting and applying organizational information using knowledge management techniques

The Pre-Media program is a one-year foundational certificate program designed to introduce the student to various media industries. This preliminary year is intended to provide the student with the opportunity to sample from and discover the various aspects unique to each media program within the School of Contemporary Media. This will allow the student to gain a solid understanding in preparation for a more focused education within a specific media field. The program will offer a hands-on experience using industry standard software taught by creative educators and industry professionals.

Successful graduates of this program will have developed a solid foundation in the skills and knowledge of various media and communication fields. The goal is to give the student the tools to make a more educated and conscious choice for a career program best suited to reflect their interest and skillset.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Apply common industry practices to written proposals and print documents, visual storyboards, and interactive presentations.
• Present and report on research done about mass media and social media technologies.
• Choose appropriate tools, techniques and applications to create media assets and presentations.
• Develop a career plan and produce a portfolio of self-promotional materials for the chosen field.
• Employ a variety of strategies, tools, and techniques to develop creative concepts and ideas to address the requirements of an audience, product or project.
• Collaborate with a production team in the creation of media projects.
• Utilize a variety of industry standard audio/video software applications and techniques in the creation of media for a wide range of platforms.

Personal Support Worker is a two level program leading to an Ontario College Certificate.  Graduates, as entry-level unregulated workers, have the knowledge, skills, and attitudes necessary to provide personal care and home management services to clients in both community and institutional settings.

Personal Support Workers work with clients who are stable and who have clearly identified needs that are not expected to change significantly. They work under the supervision of care/service teams (which include nurses and other regulated or non-regulated care providers) as well as under the direction of the client.

Learning Outcomes:
The graduate has reliably demonstrated the ability to

• Work within the personal support worker role in community, retirement homes, long-term care homes and/or hospital care settings* in accordance with all applicable legislation and employer's job description, policies, procedures and guidelines.
• Act responsibly and be accountable for own actions while recognizing the boundaries of knowledge and skills within the personal support worker role that require collaboration with the clients, families, supervisors and/or other members of the interprofessional care/service team*.
• Participate as a member of the interprofessional care/service team* and maintain collaborative working relationships in the provision of supportive care* in community, retirement homes, long-term care homes and/or hospital care settings*.
• Provide client-centred* and client-directed* care that is based on ethical* principles, sensitive to diverse client and family values, beliefs and needs, and which follows the direction of the plan of care/service plan*.
• Establish and maintain helping relationships* with clients and their families reflecting open communication, professional* boundaries, employer's policies and adhering to confidentiality and privacy legislation.
• Identify relevant client information using basic assessment and communication skills and report and document findings in accordance with the requirements of employer policies and procedures and all applicable legislation.
• Promote and maintain a safe and comfortable environment for clients, their families, self and others including the implementation of infection prevention and control measures and emergency first aid procedures that are in keeping with the plan of care/service plan*, employer policies and procedures, and all applicable legislation.
• Assist clients across the lifespan with routine activities of daily living* by applying basic knowledge of growth and development, common alterations in functioning, disease prevention, health promotion and maintenance, rehabilitation and restorative care*.
• Assist clients with medication* in keeping with the direction of the plan of care/service plan* and under the direction and monitoring of a regulated health professional* or most accountable person* and in accordance with all applicable legislation and employer's policies.
• Assist with household management tasks* and instrumental activities of daily living* in accordance with the plan of care/service plan* and considering the preferences, comfort and safety of clients, families and significant others.
• Assist clients who are caring for dependent individuals* considering client and family choices, professional* boundaries and the direction of the plan of care/service plan*.
• Identify and report situations of neglect, and potential, alleged or witnessed/actual incidents of abuse, and respond in accordance with all applicable legislation and employer's policies and procedures.
• Assist in the provision of culturally relevant* palliative and end-oflife care* to clients experiencing life threatening illness and to their families and significant others, from diagnosis through death and bereavement, and in accordance with clients' choices and the plan of care/service plan*.
• Use identified approaches and best practices to support positive and safe behaviour in clients experiencing cognitive impairment, mental health challenges and/or responsive behaviours*.

This program emphasizes the dynamic role of the Doula within communities to prepare graduates for a rewarding career collaborating with health care teams to honour and advocate for expectant families throughout the full spectrum of their reproductive journey. The curriculum captures the specialized evidence-informed knowledge, skills, and experience relating to anatomy, physiology, and the emotional, physical, and cultural aspects of pregnancy and birth required by Doulas to provide families with information and support during pregnancy, childbirth, newborn care, and including loss. In addition, students are introduced to business management/entrepreneurship concepts and strategies, including business ethics, contracts, marketing and sales techniques, and personal financial management.

Learning Outcomes

• Assist with the delivery of family-centred maternity care in collaboration with members of the health care team.
• Examine the historical, political, and cultural aspects of the provision of maternity care both locally and globally and identify how they shape the experiences of contemporary mothering to meet the needs of clients.
• Apply knowledge of the anatomy and physiology of a woman during pregnancy, birth, and postpartum to address the concerns and needs of clients.
•  Provide evidence-informed physical, emotional, physiological, and psychosexual support to enhance the comfort, health, and well-being of individuals and families as they negotiate the various transitions associated with pregnancy, birth, and postpartum.
• Provide families with community and online resources related to the childbearing years to empower clients to make evidence-informed choices regarding pregnancy and birth options and newborn care, including infant and newborn nutrition.
• Describe diagnostic testing procedures and medical interventions routinely used during pregnancy, labour, birth, and the postpartum period, and recognize the normal ranges and parameters for those test results.
• Identify early signs of maternal physical and mental health concerns, and refer clients to appropriate community resources in a timely manner.
• Foster professional relationships with clients, family members, caregivers, and other doulas.
• Establish and maintain a professional doula business in accordance with professional, legal, and ethical guidelines.
• Identify and support clients’ needs based on the theories of diverse social determinants of health, cultural humility, and intersectionality and the principle of harm reduction.

The Honours Bachelor of Environmental Design and Planning offers integrated learning based on the theory and practice of landscape architecture, planning and urban design. The use of Geographic Information Systems (GIS) for contextual analysis and evaluation and computer-aided design for visualization is emphasized and taught. The program has artistic and scientific appeal. Students gain a comprehensive understanding of environmental design and planning complemented by advanced technical design and communication skills. They use those skills and associated knowledge to creatively and effectively explore, analyze, conceptualize and present design and planning problems, opportunities, ideas and solutions. Sustainability is a principle for action - a comprehensive design and planning goal related to ecological, economic, socio-cultural and aesthetic dimensions of a place. It is advocated and upheld through applied project and community-based learning.

Academic projects, four work terms and a compulsory co-op placement give students the chance to apply their integrated learning and gain valuable practical experience. An academic exchange through a university in Curitiba, Brazil is available to senior students. Graduates are ready and able to work professionally in both the private and public sectors on contemporary design and planning projects requiring interdisciplinary solutions. Alternatively, an Honours Bachelor of Environmental Design and Planning Degree qualifies students for graduate studies in allied fields such as architecture, landscape architecture, urban design, planning, geographic information systems/science and geodesign.

Co-operative Education
This is a four-year Honours Bachelor of Environmental Design and Planning Degree that has four co-op work term opportunities with one being mandatory. More information about Co-operative Education can be found at www.fanshawec.ca/co-op

Learning Outcomes
The graduate has reliably demonstrated the ability to:

• Identify the varied nature and characteristics of sites, neighbourhoods, communities and regions.
• Investigate and analyse complex environmental planning and design problems.
• Conceptualize and propose solutions to environmental planning and design problems.
• Evaluate proposed solutions to environmental planning and design problems/opportunities.
• Participate in the full range of environmental planning and design activities such as land development and municipal planning.
• Facilitate participatory environmental planning and design activities such as public meetings and workshops.
• Apply planning and design principles in general, and more specifically those related to sustainability, ecology and environmental aesthetics, to the planning and design of the built and natural environment.
• Apply contemporary digital technologies such as geographic information systems and computer-aided design to the investigation, analysis and communication of environmental design problems/opportunities and the presentation of design solutions.
• Create professional quality written and graphic documentation such as reports, plans and presentations.
• Communicate effectively using various digital media such as computer-aided design, visualization software and geographic information systems.

The Aviation Technology - Aircraft Maintenance and Avionics Advanced Diploma is a Transport Canada approved program (TC-2018-02-4248) that provides students with the knowledge and skills required to start a career in aircraft maintenance and/or aircraft avionics maintenance. This program will cover all aspects of aircraft maintenance including systems used in general aviation, corporate, and charter transport category aircraft as well as helicopters. The program will also include avionics training for service, repair, and maintenance of aircraft electrical and electronic systems such as communication, navigation, and data systems.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Service, test, troubleshoot and repair aircraft and systems on large or small, fixed or rotary wing aircraft in accordance with manufacturers' specified instructions, accepted aviation techniques/practices and the requirements of the Canadian aviation regulations.
• Evaluate fixed wing and rotary aircraft structures and complete maintenance, assembly, fabrication, and structural repair work on large and small aircrafts in accordance with technical manuals, standard practices, and standards of performance and safety.
• Perform scheduled and unscheduled inspections on aircraft structural, operational, environmental, communication, navigation, surveillance, and flight guidance systems to ensure they are in proper working order and meet standards of performance and safety.
• Remove, install, and configure airframe and avionics parts, components, and line replaceable units as part of unscheduled maintenance and out-of-phase tasks.
• Remove, install, and configure the aircraft power plant and accessories on both turbine and piston engines.
• Remove, install, configure, test, and evaluate function and operation of instrument, communication, navigation, surveillance, and flight guidance systems.
• Diagnose malfunctions and defects in aircraft systems, avionics systems, and related components using technical manuals, drawings, wiring diagrams, engineering orders, and standards of performance and safety.
• Evaluate component wear and fatigue using appropriate measuring devices to determine necessary repair or replacement tasks in order to maintain the aircraft's airworthiness and safety.
• Complete airworthiness directives, manufacturers' service bulletin, and engineering modification tasks on aircraft systems, avionics systems, and structures.
• Dismantle and reassemble airframes, aircraft engines, and electrical and electronic systems for repair and overhaul.
• Interpret written instructions, schematics, manufacturers' specifications, technical drawings, manuals, and computer-based information while performing routine and unscheduled tasks.
• Maintain detailed inspection, repair, maintenance, and certification records and reports to meet industry regulations and logbook requirements.
• Perform all work in accordance with health and safety regulations, manufacturers' specifications, and Transport Canada guidelines.
• Evaluate, modify and implement quality control and quality assurance procedures to meet organizational standards and requirements.

Business - Marketing is a two-year Ontario College Diploma program. This program provides students with a strong foundation to gain entry to a variety of marketing career paths. Courses cover topics such as customer analysis, segmentation, and targeting; integrated marketing communications; pricing and distribution strategies; and product and service development and management. Hands-on activities include market research studies, advertising campaigns, sales and business plans - many of these activities involving live clients from industry. Students learn to use current software programs, including presentation, spreadsheet, graphic design and publishing applications. Graduates receive full credit toward a credential with the Canadian Institute of Marketing and earn credits towards the Certified Sales Professional designation offered by the Canadian Professional Sales Association. Graduates who meet admission requirements are eligible for transfer to the Business Administration - Marketing Advanced Diploma program.

Learning Outcomes
The graduate has reliably demonstrated the ability to:

• Contribute to the development of an integrated marketing communication strategy* for marketing* products*, concepts, goods, or services based on an identified target market.
• Contribute to the development of pricing strategies which take into account perceived value, competitive pressures, corporate objectives, and cost analysis*.
• Contribute to the development of strategies for the efficient and effective distribution of products*, concepts, goods, and services.
• Determine strategies for developing new and modified products*, concepts, goods, and services that respond to evolving market needs.
• Analyze results of marketing* activities using criteria related to budgeted sales, costs, profits, and other appropriate criteria.
• Contribute to the development of a marketing* plan including marketing* objectives, marketing mix*, marketing strategies*, budgetary considerations, and evaluation criteria.
• Develop strategies to establish effective working relationships with clients, customers*, consumers*, co-workers, supervisors, and others.
• Communicate marketing* information persuasively and accurately in oral, written, and graphic* formats.
• Analyze the viability of marketing* products*, concepts, goods, or services in an international market or markets.
• Participate in conducting market research* to provide information needed to make marketing* decisions.
• Develop personal professional development strategies and plans to enhance leadership, management skills, and marketing* expertise.
• Participate in the development of a business plan.
• Apply the principles of business ethics and corporate social responsibility.
• Use professional sales techniques to make a sale.
• Adapt to and apply various and changing technologies, systems, and computer applications used in marketing* environments.

Insurance and Risk Management is a one-year Ontario College Graduate Certificate program designed for university and college graduates looking for a career in the property and casualty insurance industry. This program will allow students to earn credits towards the Chartered Insurance Professional (CIP) designation from the Insurance Institute of Canada.

Learning Outcomes
The graduate has reliably demonstrated the ability to:

• Analyze the role played by the property and casualty insurance industry in the Canadian and global economy.
• Use current and relevant insurance industry-specific terminology in all stakeholder communications.
• Identify, select and apply risk management concepts to the four major categories of risk: hazard, operational, financial and strategic.
• Assess the techniques risk management professionals use to finance the negative consequences of risk events in multifaceted scenarios.
• Recommend assessment and treatment techniques for the major categories of risk faced by an organization, with an emphasis on hazard risk.
• Evaluate the clauses, terms and conditions of various insurance policy wordings in order to determine the appropriate coverage for complex risks.
• Articulate an effective process to successfully address the adjustment, negotiation and settlement of an insurance claim.
• Justify the acceptance or rejection of an application for insurance.
• Evaluate the needs of a commercial and/or personal client in order to plan and recommend an insurance program that provides protection from identified exposures.
• Lead a diverse work group, and motivate others to achieve personal and organizational goals.
• Prepare and deliver an effective sales presentation using professional sales techniques.

The Customer Relationship Marketing and Sales Management program responds to the growing need within business for a skill set that places the customer at the centre of business decisions. This skill is critical since marketing and sales success depends on attracting new customers while retaining and strengthening relationships with current customers.  

This one-year post-graduate certificate program provides students with a foundation in marketing and sales, with a focus on the examination and application of Customer Relationship Management (CRM) and Customer Experience (CX) best practices, strategies, tactics, tools, and techniques. Students will have an opportunity to apply industry standard business and marketing analytics and use CRM platforms to enhance the marketing and sales process.  Student will also learn strategies and tactics for account development in the field of sales and sales management.