Graduate Certificate in Automotive Sales

at Fanshawe College - London Campus Canada

The Broadcasting - Radio program is a highly concentrated hands-on approach to training students for careers in radio broadcasting and emerging broadcast media.  Students operate four broadcast properties in Fanshawe College's School of Contemporary Media building, which is equipped with the latest in broadcast technology.  CIXX-FM (106.9) is Canada's first licensed instructional radio station at full power FM utilizing the latest digital control rooms and production equipment. Areas of study include: On-Air Performance, Creative Writing, Audio and Commercial Production, Sales/Marketing/Promotions, Music and Programming and Web and Social Media content development.  Listen live to students perform on 106.9 CIXX-FM, The X at www.1069thex.com, The Falcon at www.thefalcon.ca, CFRL Radio at www.cfrlradio.ca, and Stellar Radio, live video and audio at livestream.com/stellar_radio.  Broadcasting - Radio students learn in a live on-air environment while performing on-air and various job functions identical to those in the Broadcast industry

Learning Outcomes
The graduate has reliably demonstrated the ability to

• create radio productions and audio content, in studio and on location, using relevant broadcasting equipment and related industry technologies.
• Deliver, support and promote radio broadcast content via multiple platforms using a variety of media.
• Participate in the planning and preparation of programming content for a variety of radio formats.
• Monitor and evaluate the quality of radio broadcasts using appropriate relevant resources, tools and equipment which meet current industry standards.
• Assist in promoting the a station's brand and generating revenues through a variety of marketing and advertising sales activities.
• Plan and prepare interviews, scripts and reporting content for use in radio broadcasts.
• Use business skills and accepted industry practices in the completion of tasks and projects.
• Keep current with the needs of the broadcast industry using strategies that enhance work performance and guide professional development.
• Perform all work in compliance with relevant statutes, regulations, legislation, industry standards and company policies.
• Present live programming on air to relay various types of information and stories in different formats.

Business - Finance is a two-year Ontario College Diploma program. This program is designed to develop the skills needed to work in the growing personal financial services sector, from customer service to wealth management and financial planning. Students will learn to work with clients, evaluating their needs and offer advice on personal financial management, tax and retirement planning, insurance, investments, and estate planning, as well as customer relations and providing product to clients. Qualified graduates will have completed all the educational requirements leading to the CFP® (Certified Financial Planner®) designation awarded by the Financial Planning Standards Council www.fpsc.ca. and the Registered Retirement Consultant® RRC® designation awarded by CIFP.

Students are also prepared to write the Canadian Securities Course® and Life Licensing Qualification Program examinations as prerequisites to securities and life insurance licensing. Students will also have completed the Mutual Funds Licensing course.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Process and maintain financial records in compliance with relevant policies, procedures and regulations for individuals and/or organizations.
• Prepare and present financial information in compliance with relevant legislation and regulations for individuals and/or organizations.
• Generate financial reports for individuals and/or organizations by applying financial mathematics and statistics.
• Contribute to the development and the implementation of a financial plan to meet individuals' and/or organizations' needs and objectives.
• Contribute to the development and the implementation of marketing strategies to promote financial products and services and to enhance customer service.
• Develop and implement strategies to establish and maintain professional networking and business relationships in the finance sector.
• Analyze, within a Canadian context, the impact of economic variables, legislation, ethics, technology and the environment on individuals' and/or organizations' operations.
• Develop and implement ongoing strategies for personal and professional development, highlighting ethics, values and standards in the finance sector.

This one-year Graduate Certificate program is designed to provide students with a holistic approach to information systems security as it applies to business.  The program will provide a broad understanding of security concepts and concentrate on industry best practices for information security.  Students will gain the knowledge required to manage both the strategic and operational aspects of information security.  The focus will be on addressing the following questions:

• What business assets need protection?
• What are the vulnerabilities and threats to the business and the assets?
• What safeguards need to be implemented to protect the business?
• Did the protection measures or safeguards work?

The students will develop the skills to identify vulnerabilities to business and implement effective safeguards to minimize risks to acceptable levels.  They will learn detailed practical aspects of security such as risk analysis, vulnerability testing, writing security policies, implementing access controls and performing security audits.  An emphasis will be placed on interpersonal, organizational, technical, communication and problem solving skills applied to enhance the effective implementation of security in a business environment.

A Mandatory Mobile Computing (Laptop) Program

Learning Outcomes:
The graduate has reliably demonstrated the ability to

• Apply knowledge of computer operating systems, networking, and various application software to the simulation of business processes.
• Develop best practices to protect business resources through the application of knowledge of vulnerabilities and exploits.
• Develop security strategies for the deployment of security procedures and protective devices.
• Integrate information technology strategies that support business functions by employing knowledge of best practices of business processes and systems.
• Develop security plans and strategies to include acceptable use of business information and systems by internal employees, contractors, consultants, business partners and customers.
• Develop security plans and strategies to ensure the integrity of information in compliance with best practices, relevant policies, standards, and regulations.
• Apply project management principles in the deployment of security policies and strategies.
• Perform security audits to ensure compliance with security plans, policies, standards, regulations and best practices.
• Develop and deliver a corporate training program to communicate both orally and in writing the security requirements for compliance with security policies.
• Prepare security documentation for approval by senior management and present results of security audits.

Interior designers focus on the planning, design and detailing of interior space to improve the quality of people's physical environment. The four-year Honours Bachelor of Interior Design program covers both commercial and residential design, providing comprehensive treatment of all facets of interior design including research, problem analysis, concept development, design communication, drawings and specifications, technology, verbal and visual presentation methods, construction, and business practice. The courses develop students' skills as creative designers who can formulate, propose and execute creative design solutions for the physical, social and psychological needs of a changing society. Principles of environmental sustainability and socially responsible design are embedded throughout the courses.

Co-operative Education
This four-year Honours Bachelor's degree program has one co-op work term. More information about Co-operative Education can be found at www.fanshawec.ca/co-op.

Learning Outcomes
The graduate has reliably demonstrated the ability to:

• Apply human-centred design principles when designing the built environment to meet client needs;
• Prepare working drawings and specifications for non-load bearing interior construction, in compliance with universal accessibility guidelines, applicable building codes and industry standards;
• Formulate preliminary space plans and design concepts that integrate the client's program requirements, the principles of interior design and theories of human behavior;
• Create design concepts across a range of sectors that reflect knowledge of historical precedents, decorative arts, architecture and related theories and best practices;
• Synthesize principles of acoustics, thermal comfort and lighting to achieve wellbeing, comfort and performance within interior environments;
• Source and recommend furniture, fixtures, equipment and materials on the basis of their properties and performance against defined criteria;
• Develop design recommendations that address functionality and aesthetics and meet global public health, safety, welfare and environmental requirements and sustainability guidelines;
• Specify colors, materials, finishes, furnishings, equipment and lighting to appropriately convey the design concept and to meet socio-psychological, functional, maintenance, and lifecycle performance requirements;
• Collaborate, communicate and apply interpersonal skills to fulfill a leadership role on an interdisciplinary, multi-cultural design team;
• Communicate professionally through a variety of design communication mediums to both specialist and non-specialist audiences;
• Follow standards of professional practice when managing a project, utilizing instruments of the design business such as contract documents, schedules, budgets and specifications;
• Choose opportunities for constant renewal of skills, knowledge and attitudes to ensure life long learning and professional development;
• Generate creative ideas based on calculated risk-taking that result in innovative design solutions to meet client requirements;
• Interpret qualitative and quantitative data to correctly identify problems and offer comprehensive, evidence-based design (EBD) recommendations;
• Integrate the principles of Universal Design in all design projects, including those that focus on historic preservation, repurposing of space and new construction.

The Customer Relationship Marketing and Sales Management program responds to the growing need within business for a skill set that places the customer at the centre of business decisions. This skill is critical since marketing and sales success depends on attracting new customers while retaining and strengthening relationships with current customers.  

This one-year post-graduate certificate program provides students with a foundation in marketing and sales, with a focus on the examination and application of Customer Relationship Management (CRM) and Customer Experience (CX) best practices, strategies, tactics, tools, and techniques. Students will have an opportunity to apply industry standard business and marketing analytics and use CRM platforms to enhance the marketing and sales process.  Student will also learn strategies and tactics for account development in the field of sales and sales management.

The Fire Inspection and Fire Safety Education program is an Ontario College Advanced Diploma that prepares graduates to enter the fire service in the field of fire prevention.

The program provides a foundation in fire science and fire mathematics. It also provides comprehensive coverage of relevant codes and legislation (e.g., Ontario Fire Code and the Fire Protection and Prevention Act, the Ontario Building Code and the Building Code Act).

The core vocational curriculum is aligned with several professional credentials offered by the National Fire Protection Association (NFPA): Fire Inspector I and II, Fire and Life Safety Educator I and II, and Public Information Officer. Students will also graduate with the communication skills and interpersonal skills they need to function as leaders in the fire service and in the community.  

Learning Outcomes:

• Conduct field inspections of new or existing single- and multi-use structures to determine code compliance and to evaluate fire protection systems and equipment (e.g., occupancy classification and occupant loads; hazardous conditions involving equipment, processes and operations; emergency planning and preparedness procedures; storage, handling and use of hazardous materials, and flammable and combustible liquids and gases; egress and emergency access; fire flows and fire growth potential).
• Prepare clear and concise field inspection reports and plan review reports based on applicable codes, standards, policies and procedures of the jurisdiction.
• Process permit applications and plan review applications in accordance with applicable laws, standards, policies and procedures of the jurisdiction.
• Investigate and resolve common and complex complaints, recording the complaint information and ensuring the investigation process is initiated and the complaint resolved in accordance with applications codes and standards and the policies and procedures of the jurisdiction.
• Identify the applicable code or standard in response to a fire protection, fire prevention or life safety issue, including those identified in plan review, and recommend modifications to address the problem, need or deficiency in an inspection report or inspection order.
• Participate in legal proceedings, in consultation with legal counsel, regarding the findings of a field inspection, plan review or complaint.
• Review building plans for compliance with applicable codes and standards for fire and life safety (e.g., occupancy classification, occupant load, construction type, construction features, fire protection systems), and verify newly constructed buildings against an approved set of plans and building features
• Recommend policies and procedures for inspection and plan review to ensure inspections and plan review are conducted in accordance with the policies of the jurisdiction and due process of the law is followed.
• Coordinate fire and life safety educational activities by establishing priorities, preparing budgets, scheduling activities, communicating with stakeholders, and documenting activities.
• Develop public policy recommendations for management to address a specific fire or injury issue.
• Identify and collaborate with partners and community resources, services and organizations to meet community fire and life safety needs and address current issues, submitting requests for resources were required.
• Design, implement, evaluate and revise a fire and life safety education program that is based on a comprehensive educational strategy, target audience needs, and program goals.
• Conduct performance evaluations for fire and life safety subordinates using written performance criteria and following organizational policies.
• Coordinate media relations (e.g., media interviews, media areas, news releases, media advisories, news conferences) using appropriate communication strategies and technologies.
• Coordinate communications to internal audiences and external community organizations.
• Examine documentation and evidence to determine the cause of a fire and to assess the progression, extinguishment and containment of the fire.
• Prepare a written report to reflect the findings of a fire investigation, present findings verbally to an intended audience, and testify during legal proceedings.

Business is a two-year Ontario College Diploma program. This program is designed for students with an interest in all aspects of business. Students gain an understanding of all various business areas including accounting, finance, marketing, human resources, supply chain management, small business, and project management. Ethical and sustainable business practices are considered, and students are encouraged to explore individual areas of business that are of greater interest.    Students are given a wide exposure to business that meets the needs of those who desire a career in business management whether in a large organization or a family business.  Students can also earn education credits toward the Certified in Management (CIM) designation from the Canadian Institute of Management. Graduates who meet admission requirements are eligible for transfer to the Business Administration - Leadership and Management Advanced Diploma or the Honours Bachelor of Commerce (Management) Degree program.

Learning Outcomes
The graduate has reliably demonstrated the ability to:

• Identify and discuss the impact of global issues on an organization's business opportunities by using an environmental scan*.
• Apply principles of corporate sustainability*, corporate social responsibility and ethics to support an organization's business initiatives.
• Use current concepts/systems and technologies to support an organization's business initiatives.
• Apply basic research skills to support business decision making.
• Support the planning, implementation and monitoring of projects.
• Perform work in compliance with relevant statutes, regulations and business practices.
• Explain the role of the human resource function and its impact on an organization.
• Use accounting and financial principles to support the operations of an organization.
• Describe and apply marketing and sales concepts used to support the operations of an organization.
• Outline principles of supply chain* management and operations management.
• Outline and assess the components of a business plan.
• Develop strategies for ongoing personal and professional development to enhance work performance in the business field.

Interior Decorating is a two-year Ontario College Diploma program designed to develop the skills and knowledge necessary for a career in one of the many segments of the residential interior decorating field. Students will study the fundamentals of interior decorating, including space planning, colour theory, material selection, kitchen and bath design and visual merchandising. Students will build interpersonal, communication, sales, business and marketing skills. Drawing, presentation and drafting techniques (both manual and computer-aided) will be developed. Courses are delivered in lecture, studio and lab formats; the hands-on studio environment allows the student to work on 2D and 3D projects in close contact with their professor. Upon successful completion of the program, the student will be equipped with the essential skills necessary to pursue employment and carry on their development as a professional in the decorating field.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Analyze the client's needs and goals using research techniques and taking psychological, sociological and physiological needs into consideration.
• Collaborate in the preparation of a design proposal/contract to define the scope of services for the decorating project.
• Analyze existing space conditions and decorating components in order to determine what modifications are required to meet the client's needs.
• Prepare a design concept which meets all the criteria (i.e.: historical context, accessibility) of a given decorating project using the creative process.
• Communicate the design concept to the client in visual and written formats.
• Use a variety of media and rendering techniques to communicate the character of the space.
• Prepare technical documents (i.e. plans, elevations) needed for the implementation of the decorating solution.
• Collaborate with a variety of design and decoration professionals for the implementation of the decoration solution.
• Evaluate the effectiveness of the final decoration solution.
• Develop strategies and plans to implement and maintain a decorating business.

Business - Logistics and Supply Chain Management (Co-op) is a two-year Ontario College Diploma program with a co-operative education component. The curriculum covers theory and application of supply chain management in private and public sector environments. Specifically, courses address material sourcing, transportation methods, inventory, retail management, negotiation skills and analytical techniques. Students also enhance their computer skills and their business communication skills. The program aligns to the curriculum of various professional associations in supply chain management. Graduates, equipped with the skills required to improve an organization's profitability and operations, are in high demand in both the private and public sector.

Learning Outcomes

• The graduate has reliably demonstrated the ability to
  • Apply knowledge of the functional components of logistics to the interrelationships in the integrated supply chain.
  • Employ a working knowledge of operations processes and systems required in manufacturing, distribution, and services.
  • Contribute to plans and schedules, at various levels in an organization.
  • Apply the basics of purchasing and supplier management to current best practices.
  • Apply best practices for inventory planning and control throughout the integrated system.
  • Utilize information technology to support logistics management functions.
  • Evaluate and select warehousing and transportation options and recommend appropriate solutions for business requirements.
  • Participate in the planning, implementation, and evaluation of projects.
  • Conduct business in the international marketplace.
  • Conduct business in compliance with relevant national and international law, legislation, regulations, safety requirements, and professional standards.
  • Communicate effectively, orally and in writing, as required in a business culture.
  • Apply problem-solving and critical-thinking skills as required in logistics management.
  • Use effective human relations, interpersonal, and team skills in an organizational environment.
  • Develop strategies for ongoing professional development to maintain and increase competence.
  • Apply basic knowledge of the interrelationships among the functional areas of business in logistics management.

Co-operative Education

• In order to be eligible for co-op, students must maintain a 2.5 GPA and be academically complete at the commencement of their co-op work term.
• This is a two-year co-operative education program.  Students who fulfill both the academic and co-op requirements of the program will be eligible to graduate with a Co-op Endorsed Diploma.  More information about co-operative education can be found at www.fanshawec.ca/co-op.

The Honours Bachelor of Commerce (Management) Degree program is designed to provide students with a well-rounded education in business management. The curriculum emphasizes that organizational success is achieved through effective leadership and is driven by people in all areas and departments within an organization. This four-year honours level degree includes a mandatory paid co-op work term between Levels 7 and 8 and is aligned with the Canadian Institute of Management professional program. Cross-functional courses combined with applications in sustainable business practices and effective ethical leadership from the local, national and global perspective will prepare graduates for a wide range of employment opportunities.

Learning Outcomes
The graduate has reliably demonstrated the ability to:

• Use the interdependence of various functional areas of business (i.e. financial, marketing, operations, human resources) to achieve organizational success in domestic and international environments.
• Develop strategies that will achieve organizational goals through integration of business methodologies that assess costs, benefits, risks, and opportunities, and that utilize current and emerging technology and trends.
• Enhance business opportunities by incorporating external variables into various business decision models.
• Assess the unique business needs of organizations of various sizes, public sector, private sector, and not-for-profit firms.
• Evaluate professional, ethical, and legal codes of conduct.
• Research, analyze, and critically evaluate qualitative and quantitative data from a variety of sources to support business decisions through effective problem solving, critical thinking, logic and reasoning.
• Communicate information, arguments, and analysis accurately and reliably for the message, audience, and purpose.
• Perform effectively and efficiently within groups or teams, demonstrating leadership, team-building, and influencing skills.
• Design personal learning plans and integrate learning strategies into current and future development goals.
• Assess resource allocation decisions that influence sustainability practices and drive economic, social, cultural, and environmental stewardship.
• Analyze domestic and international business opportunities within an international context.
• Plan, implement, and evaluate projects and programs, using project planning principles and tools.
• Assess the overall financial performance of an organization.
• Apply management-level decision-making and strategic planning skills.
• Develop a business plan based on sound research that integrates business principles and best practices.
• Evaluate the impact of the economic, social, political, and cultural variables which affect a business.
• Demonstrate leadership skills to motivate others to achieve personal and organizational goals.
• Design strategies to creatively organize, lead, and manage the risks of an organization.
• Implement best practice principles for the planning, directing, and controlling of an organization.
• Contribute to the planning, implementation and evaluation of sales strategies to improve revenue generation.
• Construct creative and innovative ideas to address business challenges and opportunities.
• Assess the impact on individuals, groups and organizations when an individual exceeds the limits of their knowledge and takes inappropriate risks.

Co-operative Education
This four-year Honours Degree program requires completion of one mandatory co-op work term. More information about Co-operative Education can be found at www.fanshawec.ca/co-op