Diploma in Nutrition and Food Service Management

at Fanshawe College - London Downtown Campus Canada

This two-year Ontario College Graduate Certificate program in Hospitality and Tourism Operations Management is designed for university and college graduates seeking a career in the tourism and hospitality sector. The program will focus on hospitality operations within a global economy, encompassing leadership, management, and operations of hospitality and tourism businesses of varying size and complexity.

During this program, students will have the opportunity to complete the following industry certificates:

• Wine & Spirit Education (WSET)
• Prud ‘homme Beer Certification
• Smart Serve – Beverage Sales & Service Training
• Certificate in Revenue Management (CRMA) 
• Workplace Hazardous Materials Information System (WHMIS) training
• Safe Food Handling training
• Certified Guest Service Professional (CGSP)

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Identify, select and utilize financial management principles, including cost accounting, management accounting, and audit practices and procedures.
• Select and implement the appropriate management theory and operating practices, including the fundamental principles underlying management planning, organizing, directing and controlling in a service-driven industry.
• Utilize financial operating and statistical reports to assist in intermediate and long-term decision-making.
• Assess the adequacy of strategic and operational decisions through the application and analysis of appropriate financial indicators.
• Develop a sound organizational marketing plan.
• Develop and implement effective customer relations; manage guest problems with empathy and sensitivity.
• Select and utilize industry-specific and generic software packages relating to operational planning and management.
• Contribute effectively to the development and implementation of management procedures for the supervision of employees; identify and use appropriate organizational behaviour principles and motivational or team-building techniques to achieve desired performance.
• Identify, analyze, and work within relevant government legislation and regulations bearing on the hospitality and tourism industry, including occupational health and safety legislation, employment standards and labour relations, and contract law.
• Maintain service standards and address business needs in an ethical and socially responsible manner.
• Develop, implement, and revise strategic operational plans for a department or business.
• Conduct meetings and make formal presentations employing effective public speaking skills and techniques.

Are you passionate about premium service, working in an environment where you are challenged daily to use your creativity in fulfilling a guest’s needs? This program was developed to enhance the student’s ability to succeed as a Concierge in the multi-faceted premium service sector of the tourism and hospitality industry. Students will learn the realities of today’s premium service hospitality trends and be prepared to work with today’s discerning clientele.

This program is aimed at providing the student a better understanding of the testing paradigms and methodologies associated with Information Technology and Software development. Information Systems Testing involves a balanced understanding of Software and Hardware, Quality Assurance methodologies, Project Management approaches and Business Analysis techniques. As a comprehensive program, this graduate certificate will be broad in nature but ready students for the in-demand field of quality assurance and Quality Control. This one-year program has one co-op work term, giving student valuable hands on experience practicing their newly acquired skills with our local industry partners.

A Mandatory Mobile Computing (Laptop) Program

Co-operative Education:
This one-year program has one co-op work term.  Students who fulfill both the academic and co-op requirements of the program will be eligible to graduate with a Co-op Endorsed Certificate.  More information about Co-operative Education can be found at www.fanshawec.ca/co-op.

Learning Outcomes:

• Design and prioritize test protocols by using established techniques and application of core software testing principles to analyze both functional and non-functional specification requirements at all test levels for systems with a low to medium level of complexity.
• Develop test cases to verify system functionality and individual components of the system architecture taking into consideration the various test levels such as component, integration, system, acceptance, and among the various test types such as functional, usability, and regression.
• Test, verify, and evaluate procedures to assess software quality and improve software performance taking into consideration of all the conditions, circumstances, and influences surrounding and affecting the testing of software.
• Interpret, create, and present work-related documents, incident reports, test plans and related information effectively and accurately in order to document possible defects observed during testing.
• Collect, analyze and supplement data with metrics, graphs and charts and other pictorial representations which help the developers and users interpret that data.
• Manage software quality assurance and software testing projects according to current project management principles and practices.
• Devise testing protocols for specialized technologies such as web application testing, mobile application testing, cloud base applications, testing within an Agile framework and DevOps application testing.

Upon completion of the Animation diploma program, graduates have a sound understanding of the fundamental principles of animation and production techniques through frequent and repeated practice of various exercises. They become familiar with both the creative and technical processes involved in the creation of animation, and have begun to acquire the knowledge and skills needed to support the creation and animation of characters, objects and environments for use in a variety of mediums, such as video games, television, film, and Web. They have developed classical art skills and are able to use traditional tools as well as industry-standard technology and animation software. Graduates are also prepared to assist in the planning and implementation stages of animation projects within the context of their role as members of a production pipeline.

Baking and Pastry Arts Management is a one-of-a-kind program that will prepare students for a career in baking and pastry arts, by combining baking with the fundamentals of cooking skills in order to meet the needs of todays employers and customers.

This two-year diploma program also assists students in developing skills to operate a successful business through the study of key theories in small business planning, management, marketing and sales. Graduates from this program will be able to seek a variety of different employment opportunities as a member of a culinary team in: restaurants, hotels, cruise lines, catering companies, bakeries and pastry shops. The hospitality industry is experiencing rapid growth and employers will benefit from qualified workers who exhibit characteristics learned in our Baking and Pastry Arts Management program.

This two-year co-operative education program consists of four academic levels and one co-op term. Students are prepared, through a wide variety of career-related courses and industry work experience, to meet the limitless challenges of the dynamic tourism/travel industry. Students are prepared for careers in the multi-faceted tourism industry with emphasis on travel counselling. Strong emphasis is placed on development of personality and attitudes necessary for success in this customer service field.

Developed in conjunction with the Association of Canadian Travel Agencies (ACTA), the program is designed to ensure that graduates meet the standards and qualifications of the Association, and students may seek certification upon graduation.

Every person working for a registered Ontario retail travel agency and selling travel services or providing travel advice to the public must, by law, meet the Travel Industry Council of Ontario (TICO) Education Standards. The opportunity to seek certification will be provided.

Computer programmers require specialized, industry-standard skills in order to succeed in the fast-paced, rapidly growing industries of entertainment or educational game development as well as the emerging industry of training and simulation gaming software, and this program will deliver.

This game development program will teach you how to create, configure and integrate a custom game engine and game components on various platforms including Windows, Linux and PlayStation. Other aspects of gaming like game models, simulation, performance and configuration of both single-player and multi-player games will also be explored and implemented.

Upon graduation, you will have assembled a portfolio of game fragments and demonstrations to showcase your capabilities to potential employers and game studios. You’ll graduate qualified to obtain positions such as Game Programmer, Senior Programmer, C++ Programmer, and Game Developer.

The Food and Beverage Management (Co-op) program will prepare students for careers in the global food service industry. The program provides practical training in our on-campus restaurants and kitchens. Students will be actively involved in the day-to-day operations of a formal restaurant, as well as event planning banquets and catering. The academic studies will also include such disciplines as accounting, computers, cost control, human resources management, marketing and ending with an in-depth entrepreneurial project. The students will also gain a variety of industry recognized certificates including: smart serve, safe food handlers, wine and beer sommelier.

Co-operative Education
In order to be eligible for co-op, students must maintain a 2.0 GPA and be academically complete at the commencement of their co-op work term.
This is a two-year co-operative education program.  Students who fulfill both the academic and co-op requirements of the program will be eligible to graduate with a Co-op Endorsed Diploma.  More information about co-operative education can be found at www.fanshawec.ca/co-op.
Applicants seeking a non Co-op Endorsed Diploma should apply to the Food and Beverage Management program, Program Code FBM7.

Learning Outcomes

• Plan, prepare and present quality food and beverage for a variety of hospitality environments.
• Deliver accomplished service of food and beverage for a hospitality enterprise.
• Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
• Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.
• Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product Knowledge to promote and sell hospitality services, products and guest experiences.
• Apply business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and Operation of a variety of organizations delivering hospitality services and products.
• Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management Principles, to support and maintain efficient, safe, secure, accessible and healthy hospitality operations.
• Use appropriate technologies to enhance the quality and delivery of hospitality services, products and guest experiences and to measure the effectiveness of hospitality operations.
• Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry sectors to improve work performance and guide career development.
• Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, labour relations, employment standards and human rights to contribute to a positive work environment.
• Respond to issues and dilemmas arising in the delivery of hospitality services, products and guest experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability

The Culinary Skills program is an introduction into the challenging and exciting world of professional cooking. If you enjoy cooking and the creativity it offers, this program will give you the basics needed for career success. You will learn through extensive hands-on instruction, the theory, methods and techniques of food preparation such as knife skills, stocks and soups, roasting, braising and baking. Culinary Skills is the stepping stone for a multitude of career opportunities.

Learning Outcomes:-

• provide fundamental culinary preparation and presentation for a variety of food service environments using a range of classical and contemporary techniques.
• apply basic food and bake science to food preparation to create a desired end product.
• contribute to and monitor adherence of others to the provision of a wellmaintained kitchen environment and to the service of food and beverage products that are free from harmful bacteria or other contaminants, adhering to health, safety, sanitation and food handling regulations.
• ensure the safe operation of the kitchen and all aspects of food preparation to promote healthy work spaces and the responsible, efficient use of resources.
• support the development of menu options that reflect knowledge of nutrition and food ingredients, promote general health and well-being, respond to a range of nutritional needs and preferences and address modifications for special diets, food allergies and intolerances, as required.
• apply fundamental business principles and recognized industry costing and control practices to food service operations to promote a fiscally responsible operation
• apply basic knowledge of sustainability*, ethical and local food sourcing, and food security to food preparation and kitchen management, recognizing the potential impacts on food production, consumer choice and operations within the food service industry.
• use technology, including contemporary kitchen equipment, for food production and promotion.
• Perform effectively as a member of a food and beverage preparation and service team and contribute to the success of a food-service operation by applying self-management and interpersonal skills.
• develop strategies for continuous personal and professional learning to ensure currency with and responsiveness to emerging culinary techniques, regulations, and practices in the food service industry. 

Professional Butchery Techniques is an Ontario College Certificate program that will provide students with the comprehensive theoretical and practical knowledge to be successful in the growing meat processing industry. Throughout the program, students will engage with industry professionals to learn the latest techniques for meat cutting, with a focus on specific skills in trimming, deboning, carcass breakdown, and sausage making. Additionally, students will learn how to package and market meat products for resale. The program will have a strong emphasis on sanitation and food safety. Throughout the two term program, students will have the opportunity both to work substantially in the lab, practicing hands-on skills, and to build customer service and entrepreneurial skills by participating in the launch and operation of a small business: a full-service retail meat outlet.

Learning Outcomes

• Process the beef front quarter, beef hind quarter, a side of pork, a carcass of lamb, a side of veal, and various types of poultry into wholesale and retail cuts;
• Practise procedures used to control foodborne illness in compliance with recognized industry standards, food service laws, and government regulations;
• Provide quality customer service by responding to inquiries about basic cooking, food safety, and carving techniques and identifying health and safety issues;
• Determine markups and markdowns and profit and loss related to the retail meat cutting industry;
• Select the appropriate packaging material for different products to ensure safety and salability;
• Select parts of the animal carcass for retail cuts of meat based on bone, fat, and muscle structures, and dispose of abnormalities in a safe and sterile manner;
• Demonstrate safe working practices and the safe set up, breakdown, operation, and maintenance of tools and equipment in accordance with health and safety regulations;
• Fabricate fresh sausage using industry-specific equipment;
• Develop value-added products, such as spice rubs, marinades, and stuffed and/or breaded meat products to support sales in a retail operation;
• Identify and label meat products to comply with Canadian Food Inspection Agency regulations;
• Receive and store meat products in a safe and orderly manner to meet industry standards for quality and safety;