Graduate Certificate in Guest Relations Management - Concierge Specialist

at Fanshawe College - London Downtown Campus Canada

The Interactive Media Specialist program will prepare students for an evolving job market, providing intensive training in new media technologies with an emphasis on web and mobile application development, interactive media and emerging technologies. The curriculum will combine courses in Web Coding, UI/UX Design and Portfolio Development, while incorporating industry-standard technology from companies such as Adobe, Maxxon, etc.

This one-year Ontario College Graduate Certificate program will build upon the student's prior technical and creative base. Emphasis will be on the development of unique and creative Rich Media applications. Students will experience every major aspect of the multimedia production cycle including: 'Front-end' concept and branding, layout and application design, 'front-end' coding, content creation as well as 'back-end' coding, database implementation and integration of audio-video streaming technologies wherever needed.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Facilitate effective completion of both individual and collaborative interactive media projects.
• Use and evaluate the best practices and tools to design and develop dynamic, rich media content.
• Conduct and evaluate a thorough assessment of the requirements of a complex interactive media project.
• Coordinate the development, budgeting, planning and professional presentation of a complex interactive media project.
• Design and coordinate a complex media project (interface, navigation, graphics, text treatment) using best practice design and development principles and applying conceptual and theoretical frameworks.
• Manage the building of effective and dynamic complex Web sites and/or mobile applications.
• Propose solutions to ethical and professional issues arising in an online environment.
• Apply research and conceptual skills to propose optimal solutions for mobile/multimedia/Web development problems and facilitate these skills within the project team.
• Provide creative leadership that results in the effective design, development and implementation of complex interactive media projects.
• Evaluate the financial, technical and artistic success of a complex interactive media project and present recommendations for improvement.

Graduates of Fanshawe College's Nutrition and Food Service Management program work with Dietitians, Cooks and Food Service Workers to provide optimum nutritional care to variety of clientele. With classes in food production, food safety, menu planning, therapeutic nutrition, finance, facilities, and employee relations. You will be leaving Fanshawe with a balance of business training and practical hands-on experience to a career in the dynamic and growing food service industry.

This program includes two five week placements where students work alongside industry professionals to build their skills. Fanshawe graduates have attained  positions as Nutrition Managers, Food Service Supervisors, Dietetic Technicians, and Directors of Food Service in Long Term Care, Retirement Residences, Hospitals, Correctional Facilities, Daycare Centers, Institutional Cafeterias, Airline Food Services, and other community agencies.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Plan menus to accommodate the nutritional, dietary and medical needs, cultural and religious requirements, and personal preferences of clients.
• Manage handling, preparation and service of food to ensure compliance with relevant legislation, policies, procedures, and industry best practices for health, safety, sanitation, quality assurance and client satisfaction.
• Manage nutritional needs of diverse clients in health care and other food service settings in collaboration with or under the direction of health care professionals.
• Support others to work professionally and ethically in accordance with industry, organization and legal standards.
• Monitor relevant local, national and global trends, emerging technologies, changes to legislation and best practices to enhance work performance and inform the management and delivery of food and nutrition services.
• Deliver customer service that anticipates, meets and/or exceeds individual expectations and is consistent with organization standards and objectives.
• Contribute to the hiring, coaching, training, scheduling, supervision and performance management of department staff in accordance with human resources, labour relations, workplace health and safety, and industry best practices.
• Apply industry best practices, financial constraints, and principles of social responsibility and environmental sustainability to inventory management and procurement of goods and services.
• Contribute to the analysis of food and nutrition services and operations, and the implementation and evaluation of changes, to support continuous improvement.
• Contribute to the planning and administration of budgets consistent with organization objectives and legal requirements for nutrition and food service departments.
• Select and use information and industry-specific technologies to enhance individual work performance and the management and delivery of food and nutrition services.
• Promote food and nutrition services and healthy living to support marketing plans and the general well-being of clients.

Are you interested in an exciting career in Event Planning? Planning a big or small event requires extensive planning from choosing the venue, reviewing contracts, to the finer details of guest lists, decor, marketing and sponsorship.

Event Planning is a two-year diploma program designed for individuals interested in a career in event management. Designed by industry professionals, students will be exposed to the vast types of special events, from social events, corporate meetings, festivals, conventions and large sporting events. Students will develop essential event management skills such as planning, assessment, communication, critical thinking.

This program will explore current trends and technologies in the event industry, including; software applications, food and beverage, PR and sponsorship, logistics, risk management,  business tools and more. Students will gain hands-on experience in planning, marketing and executing events.

Students will be provided opportunity to explore their area of interest including: corporate events, social events and sporting events. Students will also have the opportunity to explore event destinations.

Fanshawe College is geographically positioned to expose students to the extensive global event management industry, as London is home to a state of the art Convention Centre, Budweiser Gardens, The Western Fair District, international hotel brands, and the host of many local and international sport events. Students will visit these venues, network with industry professionals and gain hands-on experience in the event planning industry.

Are you interested in an exciting career in Event Planning? Planning a big or small event requires extensive planning from choosing the venue, reviewing contracts, to the finer details of guest lists, d?cor, marketing and sponsorship.
Special Events Planning is a two-year diploma program designed for individuals interested in a career in event management. Designed by industry professionals, students will be exposed to the vast types of special events, from social events, corporate meetings, festivals, conventions and large sporting events. Students will develop essential event management skills such as planning, assessment, communication, critical thinking.

This program will explore current trends and technologies in the event industry, including; software applications, food and beverage, PR and sponsorship logistics, risk management,  business tools and more. Students will gain hands-on experience in planning, marketing and executing events.

Students will be provided opportunity to explore their area of interest including: corporate events, social events and sporting events. Students will also have the opportunity to explore and tour national and/or international event destinations.

Fanshawe College is geographically positioned to expose students to the extensive global event management industry, as London is home to a state of the art Convention Centre, Budweiser Gardens, The Western Fair District, international hotel brands, and the host of many local and international sport events. Students will visit these venues, network with industry professionals and gain hands-on experience in the event planning industry.

Learning Outcomes:
The graduate has reliably demonstrated the ability to:

• Plan an event portfolio with an evaluative component using the current tourism and event industry process and computer software
• Apply contemporary business administration skills including accounting, finance and cost control techniques to the operation of events and destination tourism planning
• Develop an assessment plan for a special event incorporating key performance indicators.
• Identify and plan for the distinctions between public and private sector roles and collaboration in the development of destination tourism and/or other special events.
• Apply knowledge of food and beverage service to the planning of special events.
• Develop a special event business plan including relevant costs, expected revenue and economic impact
• Support the provision of healthy, safe, and well-maintained events and tourism environments and substantiate the risk, liability and security needs of participants.
• Apply knowledge of the various tourism industry sectors and their necessary interactions, both with each other and with government and other regulating bodies, in the provision of tourism products and services.
• Apply human resources and leadership knowledge and skills, including managing the performance and development of staff and volunteers, to contribute to the management of a special event and/or destination tourism enterprise, and toward ongoing personal and professional development.
• Contribute to marketing effectiveness to promote successful operation of events and tourism enterprises.
• Create, plan and implement programs and activities that respond to identified needs and interests and maximize the delivery of personal, social, economic, and environmental benefits.

This two-year co-operative education program consists of four academic levels and one co-op term. Students are prepared, through a wide variety of career-related courses and industry work experience, to meet the limitless challenges of the dynamic tourism/travel industry. Students are prepared for careers in the multi-faceted tourism industry with emphasis on travel counselling. Strong emphasis is placed on development of personality and attitudes necessary for success in this customer service field.

Developed in conjunction with the Association of Canadian Travel Agencies (ACTA), the program is designed to ensure that graduates meet the standards and qualifications of the Association, and students may seek certification upon graduation.

Every person working for a registered Ontario retail travel agency and selling travel services or providing travel advice to the public must, by law, meet the Travel Industry Council of Ontario (TICO) Education Standards. The opportunity to seek certification will be provided.

This Graduate Certificate program (two consecutive terms in length) will build upon the students' prior technical knowledge. Successful graduates of the program will learn every skill used in the creation of 3D animated characters for use in game engines/development including: life drawing and storyboarding, 3D modeling and animation, shaders, texture mapping and lighting, character design, video editing and audio effects. Concept development, team work, strategic planning and project management will be integral components of the program.

Learning Outcomes
The graduate has reliably demonstrated the ability to:

• Execute creative concepts and ideas through a variety and combination of techniques including hand drawn, computer generated, 2D and 3D storyboards and animatics.
• Create sophisticated models for the entertainment, medical, and architectural industries.
• Create 3D characters and creatures ranging from life-like and anatomically correct, to cartoon and anime styles.
• Combine texture mapping, shaders, lighting environments, animating cameras and ‘rigs' for 3D models and characters in animation sequences.
• Synthesize a wide variety of digital effects in the creation of environment and creature materials and textures.
• Apply 3D techniques that demonstrate characters with realistic motion and a full range of emotion in animated characters.
• Incorporate 3D animated characters with composited backgrounds utilizing special effects.
• Utilize a variety of digital applications including video and audio editing software and technologies.
• Integrate sophisticated technologies into 3D animated films, videos and games.

The Internet Applications and Web Development Ontario College Diploma program prepares students to work in the growing field of web-centric commercial application development.  The focus of the program is on the construction of various types of web applications using leading web environments, tools, servers, databases and languages. In addition, students will learn the fundamentals of both traditional web deployment platforms as well as new emerging mobile platforms.  They will develop an understanding of basic hardware, networking and operating systems as well as the installation and configuration of web and e-mail servers in Windows and Linux.  Training will also include studies in leading edge technologies such as social networking systems and semantic web applications.  Students will gain the knowledge required to build secure, reliable and useful web applications using industry standard photo, graphics, animation, database page design and programming tools.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Relate effectively to web development supervisors, coworkers, and clients.
• Configure and maintain internet services, internet application servers, databaseservers, and network services.
• Construct, modify, implement, query, and maintain effective databases, and interface with applications.
• Develop internet services and web application security by applying appropriate techniques and strategies.
• Program and debug internet applications using a variety of client-side and serverside development languages.
• Develop, deploy, and maintain electronic commerce (e-commerce) applications.
• Create and maintain functional and dynamic websites by applying graphic and web design skills and principles.
• Develop and maintain websites reflective of business objectives and clients' needs through the application of advertising and marketing principles.
• Adhere to relevant laws and industry standards.
• Coordinate or participate as a member of a project management team that develops internet applications.
• Develop strategies for ongoing personal and professional development that will lead to enhanced work performance and career opportunities, and keep pace with industry changes.

Professional Butchery Techniques is an Ontario College Certificate program that will provide students with the comprehensive theoretical and practical knowledge to be successful in the growing meat processing industry. Throughout the program, students will engage with industry professionals to learn the latest techniques for meat cutting, with a focus on specific skills in trimming, deboning, carcass breakdown, and sausage making. Additionally, students will learn how to package and market meat products for resale. The program will have a strong emphasis on sanitation and food safety. Throughout the two term program, students will have the opportunity both to work substantially in the lab, practicing hands-on skills, and to build customer service and entrepreneurial skills by participating in the launch and operation of a small business: a full-service retail meat outlet.

Learning Outcomes

• Process the beef front quarter, beef hind quarter, a side of pork, a carcass of lamb, a side of veal, and various types of poultry into wholesale and retail cuts;
• Practise procedures used to control foodborne illness in compliance with recognized industry standards, food service laws, and government regulations;
• Provide quality customer service by responding to inquiries about basic cooking, food safety, and carving techniques and identifying health and safety issues;
• Determine markups and markdowns and profit and loss related to the retail meat cutting industry;
• Select the appropriate packaging material for different products to ensure safety and salability;
• Select parts of the animal carcass for retail cuts of meat based on bone, fat, and muscle structures, and dispose of abnormalities in a safe and sterile manner;
• Demonstrate safe working practices and the safe set up, breakdown, operation, and maintenance of tools and equipment in accordance with health and safety regulations;
• Fabricate fresh sausage using industry-specific equipment;
• Develop value-added products, such as spice rubs, marinades, and stuffed and/or breaded meat products to support sales in a retail operation;
• Identify and label meat products to comply with Canadian Food Inspection Agency regulations;
• Receive and store meat products in a safe and orderly manner to meet industry standards for quality and safety;

Computer programmers require specialized, industry-standard skills in order to succeed in the fast-paced, rapidly growing industries of entertainment or educational game development as well as the emerging industry of training and simulation gaming software, and this program will deliver.

This game development program will teach you how to create, configure and integrate a custom game engine and game components on various platforms including Windows, Linux and PlayStation. Other aspects of gaming like game models, simulation, performance and configuration of both single-player and multi-player games will also be explored and implemented.

Upon graduation, you will have assembled a portfolio of game fragments and demonstrations to showcase your capabilities to potential employers and game studios. You’ll graduate qualified to obtain positions such as Game Programmer, Senior Programmer, C++ Programmer, and Game Developer.

The Food and Beverage Management (Co-op) program will prepare students for careers in the global food service industry. The program provides practical training in our on-campus restaurants and kitchens. Students will be actively involved in the day-to-day operations of a formal restaurant, as well as event planning banquets and catering. The academic studies will also include such disciplines as accounting, computers, cost control, human resources management, marketing and ending with an in-depth entrepreneurial project. The students will also gain a variety of industry recognized certificates including: smart serve, safe food handlers, wine and beer sommelier.

Co-operative Education
In order to be eligible for co-op, students must maintain a 2.0 GPA and be academically complete at the commencement of their co-op work term.
This is a two-year co-operative education program.  Students who fulfill both the academic and co-op requirements of the program will be eligible to graduate with a Co-op Endorsed Diploma.  More information about co-operative education can be found at www.fanshawec.ca/co-op.
Applicants seeking a non Co-op Endorsed Diploma should apply to the Food and Beverage Management program, Program Code FBM7.

Learning Outcomes

• Plan, prepare and present quality food and beverage for a variety of hospitality environments.
• Deliver accomplished service of food and beverage for a hospitality enterprise.
• Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
• Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.
• Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product Knowledge to promote and sell hospitality services, products and guest experiences.
• Apply business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and Operation of a variety of organizations delivering hospitality services and products.
• Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management Principles, to support and maintain efficient, safe, secure, accessible and healthy hospitality operations.
• Use appropriate technologies to enhance the quality and delivery of hospitality services, products and guest experiences and to measure the effectiveness of hospitality operations.
• Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry sectors to improve work performance and guide career development.
• Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, labour relations, employment standards and human rights to contribute to a positive work environment.
• Respond to issues and dilemmas arising in the delivery of hospitality services, products and guest experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability