Graduate Certificate in Software and Information Systems Testing (Co-op)

at Fanshawe College - London Downtown Campus Canada

Graduates of Fanshawe College's Nutrition and Food Service Management program work with Dietitians, Cooks and Food Service Workers to provide optimum nutritional care to variety of clientele. With classes in food production, food safety, menu planning, therapeutic nutrition, finance, facilities, and employee relations. You will be leaving Fanshawe with a balance of business training and practical hands-on experience to a career in the dynamic and growing food service industry.

This program includes two five week placements where students work alongside industry professionals to build their skills. Fanshawe graduates have attained  positions as Nutrition Managers, Food Service Supervisors, Dietetic Technicians, and Directors of Food Service in Long Term Care, Retirement Residences, Hospitals, Correctional Facilities, Daycare Centers, Institutional Cafeterias, Airline Food Services, and other community agencies.

Learning Outcomes
The graduate has reliably demonstrated the ability to

• Plan menus to accommodate the nutritional, dietary and medical needs, cultural and religious requirements, and personal preferences of clients.
• Manage handling, preparation and service of food to ensure compliance with relevant legislation, policies, procedures, and industry best practices for health, safety, sanitation, quality assurance and client satisfaction.
• Manage nutritional needs of diverse clients in health care and other food service settings in collaboration with or under the direction of health care professionals.
• Support others to work professionally and ethically in accordance with industry, organization and legal standards.
• Monitor relevant local, national and global trends, emerging technologies, changes to legislation and best practices to enhance work performance and inform the management and delivery of food and nutrition services.
• Deliver customer service that anticipates, meets and/or exceeds individual expectations and is consistent with organization standards and objectives.
• Contribute to the hiring, coaching, training, scheduling, supervision and performance management of department staff in accordance with human resources, labour relations, workplace health and safety, and industry best practices.
• Apply industry best practices, financial constraints, and principles of social responsibility and environmental sustainability to inventory management and procurement of goods and services.
• Contribute to the analysis of food and nutrition services and operations, and the implementation and evaluation of changes, to support continuous improvement.
• Contribute to the planning and administration of budgets consistent with organization objectives and legal requirements for nutrition and food service departments.
• Select and use information and industry-specific technologies to enhance individual work performance and the management and delivery of food and nutrition services.
• Promote food and nutrition services and healthy living to support marketing plans and the general well-being of clients.

Culinary Management is an exciting and creative two year diploma program designed to develop students culinary skills and professionalism. In conjunction with many practical labs where students will learn basic and  advanced culinary techniques, this program also provides instruction in the areas of food and bake theory, nutrition, entrepreneurism and kitchen management. Students will obtain Safe Food Handling and Smartserve certifications as part of the program. Upon graduation, students will be prepared to obtain WSET and Prud’homme Beer certifications.

Learning Outcomes
The graduate has reliably demonstrated the ability to:

• provide advanced culinary planning, preparation and presentation for a variety of food service environments using a range of classical and contemporary techniques.
• apply basic and advanced food and bake science to food preparation to create a desired end product.
• contribute to and monitor adherence of others to the provision of a wellmaintainedkitchen environment and to the service of food and beverageproducts that are free from harmful bacteria or other contaminants, adhering to health, safety, sanitation and food handling regulations.
• ensure the safe operation of the kitchen and all aspects of food preparation to promote healthy work spaces, responsible kitchen management and efficient use of resources.
• create menus that reflect knowledge of nutrition and food ingredients, promote general health and well-being, respond to a range of nutritional needs and preferences and address modifications for special diets, food allergies and intolerances, as required.
• apply business principles and recognized industry costing and control practices to food service operations to manage and promote a fiscally responsible operation.
• apply knowledge of sustainability*, ethical and local food sourcing, and food security to food preparation and kitchen management, recognizing the potential impacts on food production, consumer choice and operations within the food service industry.
• select and use technology, including contemporary kitchen equipment, for food production and promotion.
• perform effectively as a member of a food and beverage preparation and service team and contribute to the success of a food-service operation by applying self-management and interpersonal skills.
• develop strategies for continuous personal and professional learning to ensure currency with and responsiveness to emerging culinary techniques, regulations, and practices in the food service industry.
• contribute to the development of marketing strategies that promote the successful operation of a food service business.
• contribute to the business management of a variety of food and beverage operations to foster an engaging work environment that reflects service excellence.

Other Information
Graduates of the program are eligible to continue their studies in one of the following diplomas:

• Baking and Pastry Arts Management
• Nutrition and Food Service Management

Are you interested in an exciting career in Event Planning? Planning a big or small event requires extensive planning from choosing the venue, reviewing contracts, to the finer details of guest lists, decor, marketing and sponsorship.

Event Planning is a two-year diploma program designed for individuals interested in a career in event management. Designed by industry professionals, students will be exposed to the vast types of special events, from social events, corporate meetings, festivals, conventions and large sporting events. Students will develop essential event management skills such as planning, assessment, communication, critical thinking.

This program will explore current trends and technologies in the event industry, including; software applications, food and beverage, PR and sponsorship, logistics, risk management,  business tools and more. Students will gain hands-on experience in planning, marketing and executing events.

Students will be provided opportunity to explore their area of interest including: corporate events, social events and sporting events. Students will also have the opportunity to explore event destinations.

Fanshawe College is geographically positioned to expose students to the extensive global event management industry, as London is home to a state of the art Convention Centre, Budweiser Gardens, The Western Fair District, international hotel brands, and the host of many local and international sport events. Students will visit these venues, network with industry professionals and gain hands-on experience in the event planning industry.

Artisanal Culinary Arts is a one-year graduate certificate program that aims to provide an opportunity for students to specialize in an artisanal culinary field; develop a more profound respect for food; and explore the concept of food sovereignty with a sustainable model of agriculture in contrast to Canada's current industrial system of food production. This program will create chefs that have demonstrated a competence in traditional food preparation such as preserving, artisanal baking, and butchery. Students will acquire an expertise in the use of local/sustainable products to create advanced dishes, menus, and recipes.  A theme throughout the program is to promote chefs who appreciate the origins of food, in addition to the hard work and processing methods that affect specific elements like the taste and quality of the finished product.  More importantly, graduates will learn how to share these different attributes with a diverse clientele on both a national and international level.

Learning Outcomes:-
The graduate has reliably demonstrated the ability to:

• Analyze effective/sustainable business practices for innovation, entrepreneurial and small business opportunities in the field of craft scale food and beverage;
• Prepare quality food and beverage, including recipe creation, using traditional artisanal methods and contemporary technology;
• Demonstrate traditional and current best practices in sustainable food and beverage production from an economic, seasonal, local, regional and international perspective;
• Compare and contrast Canadian and International food safety laws, regulations, practices, patenting and marketing;
• Examine food health impacts from a plant, animal growth and consumer perspective with a focus on land stewardship;
• Recommend effective artisanal development practices based on current research, history and political considerations;
• Compare domestic international artisanal food and beverage practices and specializations, from local, regional and national lenses including slow food movements.

This program is aimed at providing the student a better understanding of the testing paradigms and methodologies associated with Information Technology and Software development. Information Systems Testing involves a balanced understanding of Software and Hardware, Quality Assurance methodologies, Project Management approaches and Business Analysis techniques. As a comprehensive program, this graduate certificate will be broad in nature but ready students for the in-demand field of quality assurance and Quality Control. This one-year program has one co-op work term, giving student valuable hands on experience practicing their newly acquired skills with our local industry partners.

A Mandatory Mobile Computing (Laptop) Program

Co-operative Education:
This one-year program has one co-op work term.  Students who fulfill both the academic and co-op requirements of the program will be eligible to graduate with a Co-op Endorsed Certificate.  More information about Co-operative Education can be found at www.fanshawec.ca/co-op.

Learning Outcomes:

• Design and prioritize test protocols by using established techniques and application of core software testing principles to analyze both functional and non-functional specification requirements at all test levels for systems with a low to medium level of complexity.
• Develop test cases to verify system functionality and individual components of the system architecture taking into consideration the various test levels such as component, integration, system, acceptance, and among the various test types such as functional, usability, and regression.
• Test, verify, and evaluate procedures to assess software quality and improve software performance taking into consideration of all the conditions, circumstances, and influences surrounding and affecting the testing of software.
• Interpret, create, and present work-related documents, incident reports, test plans and related information effectively and accurately in order to document possible defects observed during testing.
• Collect, analyze and supplement data with metrics, graphs and charts and other pictorial representations which help the developers and users interpret that data.
• Manage software quality assurance and software testing projects according to current project management principles and practices.
• Devise testing protocols for specialized technologies such as web application testing, mobile application testing, cloud base applications, testing within an Agile framework and DevOps application testing.

The Food and Beverage Management (Co-op) program will prepare students for careers in the global food service industry. The program provides practical training in our on-campus restaurants and kitchens. Students will be actively involved in the day-to-day operations of a formal restaurant, as well as event planning banquets and catering. The academic studies will also include such disciplines as accounting, computers, cost control, human resources management, marketing and ending with an in-depth entrepreneurial project. The students will also gain a variety of industry recognized certificates including: smart serve, safe food handlers, wine and beer sommelier.

Co-operative Education
In order to be eligible for co-op, students must maintain a 2.0 GPA and be academically complete at the commencement of their co-op work term.
This is a two-year co-operative education program.  Students who fulfill both the academic and co-op requirements of the program will be eligible to graduate with a Co-op Endorsed Diploma.  More information about co-operative education can be found at www.fanshawec.ca/co-op.
Applicants seeking a non Co-op Endorsed Diploma should apply to the Food and Beverage Management program, Program Code FBM7.

Learning Outcomes

• Plan, prepare and present quality food and beverage for a variety of hospitality environments.
• Deliver accomplished service of food and beverage for a hospitality enterprise.
• Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
• Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.
• Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product Knowledge to promote and sell hospitality services, products and guest experiences.
• Apply business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and Operation of a variety of organizations delivering hospitality services and products.
• Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management Principles, to support and maintain efficient, safe, secure, accessible and healthy hospitality operations.
• Use appropriate technologies to enhance the quality and delivery of hospitality services, products and guest experiences and to measure the effectiveness of hospitality operations.
• Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry sectors to improve work performance and guide career development.
• Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, labour relations, employment standards and human rights to contribute to a positive work environment.
• Respond to issues and dilemmas arising in the delivery of hospitality services, products and guest experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability

Are you passionate about premium service, working in an environment where you are challenged daily to use your creativity in fulfilling a guest’s needs? This program was developed to enhance the student’s ability to succeed as a Concierge in the multi-faceted premium service sector of the tourism and hospitality industry. Students will learn the realities of today’s premium service hospitality trends and be prepared to work with today’s discerning clientele.

This two-year co-operative education program consists of four academic levels and one co-op term. Students are prepared, through a wide variety of career-related courses and industry work experience, to meet the limitless challenges of the dynamic tourism/travel industry. Students are prepared for careers in the multi-faceted tourism industry with emphasis on travel counselling. Strong emphasis is placed on development of personality and attitudes necessary for success in this customer service field.

Developed in conjunction with the Association of Canadian Travel Agencies (ACTA), the program is designed to ensure that graduates meet the standards and qualifications of the Association, and students may seek certification upon graduation.

Every person working for a registered Ontario retail travel agency and selling travel services or providing travel advice to the public must, by law, meet the Travel Industry Council of Ontario (TICO) Education Standards. The opportunity to seek certification will be provided.

Through this progressive, interactive program, students will prepare for a career in hospitality management.  Students will explore and learn about all the front of house and heart of house areas of a full service hotel or resort operation including: management practices, administration, rooms division and food and beverage services. Gain a thorough foundation of national and international markets, exceptional guest service, industry software applications, leadership, cultural diversity and proactive management skills.  Network with industry professionals through guest speakers, hospitality events, industry related field trips and work experience to gain a competitive edge.

Co-operative Education:
In order to be eligible for co-op, students must maintain a 2.0 GPA and be academically complete at the commencement of their co-op work term.
This is a two-year Co-operative Education program.  Students who fulfill both the academic and co-op requirements of the program will be eligible to graduate with a Co-op Endorsed Diploma.  More information about co-operative education can be found at www.fanshawec.ca/co-op.

Learning Outcomes:

• Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
• Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.
• Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product knowledge to promote and sell hospitality services, products and guest experiences.
• Apply business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering hospitality services and products.
• Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy hospitality operations.
• Use appropriate technologies to enhance the quality and delivery of hospitality services, products and guest experiences and to measure the effectiveness of hospitality operations.
• Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry* sectors to improve work performance and guide career development.
• Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, labour relations, employment standards and human rights to contribute to a positive work environment.
• Respond to issues and dilemmas arising in the delivery of hospitality services, products and guest experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability

Baking and Pastry Arts Management is a one-of-a-kind program that will prepare students for a career in baking and pastry arts, by combining baking with the fundamentals of cooking skills in order to meet the needs of todays employers and customers.

This two-year diploma program also assists students in developing skills to operate a successful business through the study of key theories in small business planning, management, marketing and sales. Graduates from this program will be able to seek a variety of different employment opportunities as a member of a culinary team in: restaurants, hotels, cruise lines, catering companies, bakeries and pastry shops. The hospitality industry is experiencing rapid growth and employers will benefit from qualified workers who exhibit characteristics learned in our Baking and Pastry Arts Management program.