Diploma in Hospitality - Hotel and Restaurant Operations

at Fleming College - Sutherland Campus (Peterborough) Canada

The Human Resources Management program will provide you with the skills required to optimize the potential of employees, while maximizing your organization's effectiveness.

Program Highlights
Human Resources managers deal with such diverse and complex areas as:

• Recruitment and selection
• Orientation, training and development
• Employment and pay equity
• Employee and labour relations
• Health and safety
• Salary and benefits administration

In this six-semester program, you'll learn how to address all of them through:

• Participation in a full semester placement, which provides the opportunity to gain real life work experiences across a variety of the functional areas of Human Resources
• Hands-on, industry-specific simulations and activities that allow learners to apply concepts to real world HR scenarios
• A common first year in the School of Business and Information Technology where you can build relationships with students who may be your future colleagues, clients or trading partners
• Coursework that allows HR students to develop the understanding required to strategically support other Business disciplines within their organizations

Why Choose Fleming
Our Business Administration-Human Resources Management program offers:

• A full semester placement to gain real life work experiences and develop skills that parallel the Human Resources Professionals Association's (HRPA) Professional Competency Framework
• Completion of the nine HRPA approved courses required to write the Comprehensive Knowledge and Law exams, necessary to achieve the Certified Human Resources Professional (CHRP) designation
• Encouragement to join the local HRPA chapter, attend monthly meetings, and network directly with local area HR professionals
• Faculty who are HR industry professionals and certified as Human Resources Leaders (CHRL) by the HRPA
• Pathway programs that may allow for direct entry options into related university and post-grad programs

Work Experience
In addition to a full semester placement - where you will be mentored by an HR professional, and engage in activities and projects that allow you to learn by doing - you will:

• Participate in a collective bargaining simulation
• Analyze your performance conducting a video-recorded selection interview
• Create a recruitment campaign for a real-world job
• Develop and deliver a training program
• Analyze a job and build a job description
• Evaluate job content and conduct a salary survey to develop a compensation plan

The Child and Youth Care program prepares individuals to provide care and treatment for children or adolescents experiencing a range of social, emotional, behavioral, or learning challenges.

Program Highlights
Child and Youth Counsellors (CYCs) are involved in all facets of care from intake, to assessment, to program planning, to goal formulation, and intervention. Practitioners provide assistance through a variety of treatment strategies and work as an integral part of a treatment team. Child Youth Counsellors team up with teachers, social workers, psychologists, and psychiatrists as well as other social services providers to deliver a holistic approach to caregiving.

• This program ensures that you will acquire the necessary skills for employment as a Child and Youth Care ?Practitioner and it is fully ?acredited by ?the Child and Youth Care Educational Accreditation Board of Canada (CYCEAB).
• Fleming is one of the few institutions in Canada and abroad that have completed and earned accreditation.
• Three work placements provide varied practical experience and ample opportunity to hone skills to interact with this often challenging client group.
• Courses include innovative and best practices required by the industry, such as trauma-informed practice and treating the family, as well as group dynamics, counselling, advocacy, legislation, crisis intervention, and family dynamics.

The philosophy of the program is to be thoroughly involved with the individual, using everyday occurrences as learning opportunities for growth and empowerment. The curriculum also encourages self-reflective practice of personal values, beliefs, attitudes and assumptions relating to human behavior and relationships. You will also learn self-care strategies to help navigate the impact of working in this sector.

Upon successful completion of this program, graduates will be eligible to join the Ontario Association of Child and Youth Counsellors.

WHY CHOOSE FLEMING

• Small class sizes and individual attention enhance your learning experience
• This program provides the in-depth training, academic and work placement experience necessary to be successful in this challenging yet rewarding field
• Fleming is the only college in Ontario to offer a specialized training certificate in the Therapeutic Use of Daily Life Events (DLE). The first training session was delivered by the co-founder of the theory, Dr. Thom Garfat, along with a team of DLE trainers
• You will be supported by our knowledgeable and caring faculty who are experts in community and social services education

WORK EXPERIENCE
Placements can take place locally or outside the Peterborough area. Placements are integrated with seminars to provide extra support and direction to students during the three placement experiences. The program provides over 1200 hours of placement experience and preparation.

Serving and protecting has never been so demanding - or so rewarding! Through the Police Foundations program, you will develop the skills and training necessary to deal with the wide range of situations officers encounter every day.

PROGRAM HIGHLIGHTS
By choosing a career in police services, you are making a decision to work with and for a wide-range of diverse individuals and communities. You will rely on your well-rounded education and background in not just law enforcement, but critical interpersonal, communication and team-building skills. Today's police services personnel must be able to keep up with the pace and challenges of societal change, keeping in mind integrity, honesty, enthusiasm and maintaining personal, physical and mental well being.

Fleming College's Police Foundations program has evolved to meet the changing needs of police services and the communities in which they serve. New curriculum addresses the increasing role of civilian policing in Ontario. We now provide options for students who are interested in a career in law and justice and want to take the program as a foundation for continuing educational pathways, or for career opportunities other than a police constable. Students can graduate with a Police Foundations diploma by taking the curriculum stream that emphasizes civilian policing over fitness.

WHY CHOOSE FLEMING COLLEGE FOR POLICE FOUNDATIONS
Test – Drive Your Career
While policing is a rewarding career, it is also extremely demanding. Completing the extensive experiential learning in our program, where you are exposed to many aspects of policing, will allow you to make an informed decision on your future career choice in law enforcement.

Innovative Curriculum - Mental Health Strategies In Policing
Fleming College is leading the way in providing specialized training to respond to increasing numbers of mental health calls-for-service. Recent inquests have highlighted that these calls can be fatal, and often the individual officer’s level of training factors into successfully resolving the situation. Officer duties frequently involve incidents that result in mental health issues for the officer, commonly PTSD. The new Mental Health Strategies In Policing curriculum also examines the relationship between mental health and the student, as both a member of the community and as a candidate for policing.

Field Placement:
Our placement experience really does set Fleming apart from other police programs at the college level. With our close associations and partnerships with a number of police services, you will have an opportunity to take advantage of a wide variety of placements and practicum experiences. NOTE: Placement experience will be subject to a clearance check by the police service. Field placement may extend beyond the 15-week block in semester four, depending on the experience you choose and the preference of the police service placement.

Students who meet specified standards are eligible to participate in one of our two field placement programs, which generally consists of 100 hours working directly with officers at a police service. Students assist officers with community policing initiatives and participate in ride-a-longs with uniformed officers on general patrol.

Communication Skills
Our program emphasizes the most important skill a police officer can possess; the ability to communicate. The capacity to show assertiveness, diffuse conflict, display empathy and establish rapport and trust are hallmarks of any good police officer. This skill set is not only important in policing, but transferable to nearly any career that involves community interaction. To facilitate learning, course curriculum emphasizes scenario and problem- based instruction.

Instructors
Faculty has extensive policing experience with several different police agencies within the Province of Ontario. They are knowledgeable in a range of policing issues including recruiting, investigations, federal and provincial law, officer safety, fitness and communications. “Core” police courses such as Criminal Code, Interview and Investigation and Police Powers are taught by former or current police officers.

Reputation
The Police Foundations Program at Fleming College has been in existence for over thirty years and has cultivated an excellent reputation with police services across the province. Our students are recognized for their professionalism, commitment to community and integrity. Hundreds of graduates have gone onto very successful careers in policing including Chief Murray Rodd from the Peterborough / Lakefield Community Police Service.

Recent graduates, Megan Hickey and Jesse McDonald featured in our video about their placement experience are now both full-time constables: Meghan was hired by the OPP, West Region and Jesse is with the Anishinabek Police Service

Program Highlights

• In our one-year (two-semester) Culinary Skills certificate program you will learn how to:
• apply basic food and bake theories to all aspects of food preparation
• contribute to a healthy, safe and well-maintained food service environment
• apply principals of nutrition to all aspects of food production
• understand food cost control techniques
• work effectively as a member of a food service team
• apply the self-management skills to contribute to the success of a food service operation

Why Choose Fleming:-
You will acquire foundation culinary skills in small classes, supported by expert faculty who will help you to decide what career path best suits your interests and passion. Gain real-world experience working with our Executive Chef in our on-campus restaurant, Fulford’s Bistro.

Fleming Culinary embraces diversity and inclusiveness. We believe in a barrier-free environment, and that all individuals have the potential to contribute to the culinary field.

Work Experience:-
During your studies you will be required to complete a minimum 80-hour in-school practicum. This workplace experience will provide you with the opportunity to practice the theories and skills you have been studying in the program.

Explore the breadth of careers possible in business with our comprehensive diploma that sets you up for immediate success, or continuing education - from Advanced Diplomas in Business Administration to Graduate Certificates in Project Management, International Business, or Supply Chain Management. Consider degree programs in Ireland, Scotland, and Australia or right here in Peterborough.

Build your future business community with classmates from around the world. Gain the knowledge and skills necessary to start your own business. This is the place to make your dreams come true.
Plan out your course to contribute to the evolving world of sustainable business while creating lifelong friendships on our Enactus Team. Students are changing the world every day.

Learn and test your core business skills and prepare to be successful in whatever business career area you choose. Spend two years and graduate; then start a business or take on an entry-level position.
This could be just the beginning - stay for a third year and earn your Business Administration diploma and gain additional hands-on experience in our award-winning Applied Projects program.

Take every bit of knowledge you can from our expert faculty. Let them mentor you one-on-one, introduce you to valuable industry contacts, and help you decide on which pathway best suits your goals.
Core courses equip you with the fundamentals of financial management, communications, organizational behaviour, international business, operations management, human resources management, marketing, and strategic planning. You will be ready to hit the ground running.

As an Environmental Technician, you will work to prevent environmental problems, resolve environmental issues when necessary, and provide education to the public.

Program Highlights
Throughout this program, you will engage in a wide range of hands-on environmental training activities to complement your in-class courses. As a result, you'll be well-prepared to monitor and improve the natural environment.

• Our Environmental Technician program has achieved accreditation by the Canadian Environmental Accreditation Commission (CEAC), a standing committee of Environmental Careers Organization (ECO) Canada.
• Students are eligible for a number of environmental certifications through ECO Canada, including Environmental Professional (EP) and Environmental Professional-in-Training (EPt).
• Graduates of the Environmental Technician program who successfully pass the Certification Examination in the Water Treatment and Pollution Control course will have met the requirements of the Ministry of the Environment and Climate Control (MOECC) Entry-Level Course for Drinking Water Operators (which must be obtained in order to be employed as a Drinking Water Operator). The course is delivered by Fleming College in partnership with the Ministry of the Environment and the Walkerton Clean Water Centre.
• Students also acquire four MOECC Operator-in-Training Certificates ("OIT's") in Water Treatment, Water Distribution, Wastewater Treatment and Wastewater Collection required for employment in the drinking water and wastewater treatment disciplines.
• The Ontario Association of Certified Engineering Technicians and Technologists (OACETT) conditionally recognizes program graduates as meeting academic requirements for certification as C. Tech. (Certified Technician)

Optional Co-op
Students entering the program in September may apply to participate in an optional paid co-op. The deadline to apply is at the end of November, where students must submit an Application Form (including a resume) to the Co-op Office. Students must achieve a 70% (2.5 GPA) average, and pass all courses in Semester 1 in order to be enrolled in the Co-op Option. Students who are accepted will participate in a Career Preparation course, and will do their co-op between semesters 2 and 3. The Co-op Option provides the opportunity to:

• Integrate classroom learning with work-based learning
• Explore the variety of careers available in the field
• Network for future job opportunities

The Co-op Option is not available for students who begin the program in January, as they attend classes over the summer.

The Customs Border Services program will prepare you for a career on the front line of global trade and law enforcement.

PROGRAM HIGHLIGHTS
New technologies and responsibilities are at the forefront of current customs and border services activities and procedures. The scope of border operations continues to expand as our economy becomes increasingly tied to the global marketplace. As cross border trade exceeds well over one billion dollars a day, our "smart border" needs to efficiently manage the flow of legitimate trade and travellers as we move toward an environment in which the exchange and use of electronic data between countries, and within Canada, becomes a permanent reality. The result is the continued growth of challenging new career opportunities in both the public and private sectors.

The Canada Border Services Agency (CBSA) uses its front line law enforcement employees, Border Services Officers (BSOs), to fulfill its roles and responsibilities. The BSOs are trained to function as both a Customs and an Immigration official, depending upon the needs of the port of entry where they are employed. As Canada’s first line of defence, they are also trained and equipped to protect themselves and to ensure our overall safety and well-being.

The Customs Border Services program provides experiential, hands-on learning with real life enforcement tools such as a baggage x-ray machine, travellers’ baggage and a practice automobile, to help prepare you for common enforcement-related activities in the field with the CBSA. This training is also beneficial for the non-enforcement jobs found in the brokerage, consulting, transportation and private (import/export) industries. Throughout this program you will:

Learn the role and legislative jurisdiction of Customs, Immigration and Canadian Food Inspection (Border Services), including enforcement techniques and procedures.
Review Customs legislation, procedures and documentation, and Immigration legislation
Gain an appreciation for global diversity through additional study of the legislation and regulations relating to other government departments.
Develop the computer, communications, dispute resolution and critical thinking skills that today's employers are demanding both in the private and public sectors of Border Services in Canada.
At the conclusion of your regular courses and curriculum within the program, you will participate in a mandatory field placement (co-op) in a private industry/business, customs brokerage or public agency to gain valuable work experience that often results in an offer of employment if you meet their standards.

WHY CHOOSE FLEMING
Fleming College's Customs program has the most customs-specific curriculum offered in Canada. Our graduates are known for their in-depth knowledge of customs laws and regulations, enforcement, and interviewing techniques. They have been trained in the latest technologies, enforcement strategies and industry techniques that have made the administration of Customs in Canada a model for many emerging nations. With four semesters of training, Fleming's Customs Border Services program is thorough. You'll benefit from the program's comprehensive approach to your education, from our faculty expertise and from our strong partnerships with placement agencies. Businesses report that students from the Fleming College program are better prepared than those from shorter or similar programs elsewhere.

WORK EXPERIENCE
The Customs Border Services program’s field placement is five consecutive weeks in length; enough time to really get into the work you'll experience in your career. Set at the end of your program, this is a wonderful opportunity to put all of your hard work and studies to use and it’s a great time to make contacts for future employment.

The Personal Support Worker program gives you the training and credentials to provide practical support services to individuals and families in need of help. It's a satisfying, people-focused career.

PROGRAM HIGHLIGHTS
As a graduate of the Personal Support Worker program, you will provide support services to individuals and families in need of assistance. With this satisfying, people-focused career, you will be prepared to assist children, adults, and seniors with special needs or disabilities, and help them maximize their life experience. You can start the program in September or January or May.

This two-semester Personal Support Worker program may particularly appeal to those re-entering the workforce. In total, you'll get approximately 400 hours of relevant theory and approximately 300 hours of real-life, clinical training. The focus of this program is on:

• Lab components throughout both semesters
• Hands-on, task-oriented skills and practice time
• Course content related to long term care and to community care to diversify your experience
• Innovative new lab facilities that simulate the work environment
• More theory related to practice

WHY CHOOSE FLEMING
The College ensures the program follows ministry guidelines, and as such, the program is widely recognized by agencies and related employers. There's a consistently high, over 90 per cent employment rate for graduates of this program -- you might be hired before you finish the course.

This post- graduate program provides graduates with the skills and knowledge to efficiently manage all aspects of a project to achieve organizational goals in a competitive global environment.

PROGRAM HIGHLIGHTS
This program is designed for college and university students to enhance their education and acquire the skills to meet the growing demand for project managers in the global economy.

Efficient project management has become a key element in the success of today's organizations. Professionals in this field help to drive innovation and growth within the organization and facilitate the successful completion of projects. The increasing complexity of today's business environment requires a focus on business basics and well - developed project management skills. There is a globally accepted skill base required for effective project management. The content of this program aligns with the Project Management Body of Knowledge (PMBOK® Guide, 6th ed.) as defined by the Project Management Institute (PMI®), a worldwide industry organization association that maintains standards and credentials and certifies project management professionals in 185 countries.

Fleming College is approved as a Registered Education Provider (REP) by the PMI. This designation ensures that the College has met PMI's rigorous quality criteria for course content, instructor qualification, and instructional design. Graduates of the program are recognized as possessing the educational requirements necessary to seek PMI® certification in CAPM® or PMP®.

Program courses are designed to guide students in the development of technical project management, leadership, organizational, interpersonal, meeting and presentation skills. Students will be introduced to traditional project management techniques as well as those from Agile Project Management and Lean Six Sigma standards.

Successful completion of this program will prepare students to pursue project coordination, leadership and management roles with organizations in a wide variety of sectors including business, technology, health care, engineering, government and not for profit. Typical positions for graduates of the program may include:

• Business Analyst
• Project Analyst
• Project Control Analyst
• Project Coordinator
• Project Leader
• Project Manager
• Project Officer
• Project Schedule Analyst

Develop visual communication skills and strategies to inspire environmental awareness and advocacy in this new program offered on-site at the Royal Ontario Museum.

PROGRAM HIGHLIGHTS
There is no other program like this in Canada. Positioned at the convergence of science and art, the Environmental Visual Communication program is designed to fill a recognized need for individuals who are passionate about environmental issues and storytelling and who want to effectively engage people to foster change.

With a focus on strategic messaging and technical savvy, you will learn to use photography, videography, multimedia and design principles to bridge environmental competencies with thoughtful communication through diverse media channels. The program takes place in a truly unique learning environment - at the Royal Ontario Museum (ROM) in downtown Toronto.

Throughout the Environmental Visual Communication (EVC) program, you will learn how to identify strategies to inform and educate, garner engagement and support, and build and share campaigns to address conservation issues.

Equipped with hybrid skills and a sense of active environmental stewardship, graduates of this innovative, integrated, and applied program will be able to connect ideas among diverse groups and tell compelling stories with fluency.

Solutions to long-term sustainability are not found solely in the realm of science. Environmental visual communication is an emerging field and its practitioners are key leaders who, through collaboration and deliverables, can build bridges between science and society. The ultimate goal is to motivate the public to care about and become active participants in sustaining our ever-changing world.

PROGRAM LEARNING OUTCOMES
As a graduate of this program, you will be able to:

• Evaluate global environmental issues, and articulate the relevance of such issues to various stakeholder groups and the general public
• Interpret information and underlying meaning presented in the form and content of a visual image using knowledge of symbols and semantics of visual literacy
• Create innovative photographs, videos, and multimedia pieces that convey a compelling conservation message across a variety of platforms
• Direct and influence marketing and branding strategy in conservation campaigns that bridge gaps between collaborators to strengthen alliances with scientists, NGOs, government agencies, and educational institutions
• Manage and disseminate image and video files, including facilitation of online presence using knowledge of digital workflow techniques
• Distill and translate essential messages from scientific and legal documents to public audiences
• Analyze, select and negotiate the psychological factors that motivate people to take action on social issues within a real world experience
• Implement integrated social media management plans that convey strategic messaging through appraisal of social media platforms and selection optimal channels
• Produce and disseminate effective deliverables to meet identified needs and to provide leadership in environmental visual communication