Advanced Diploma in Business Administration

at George Brown College - St. James Campus Canada

Overview

The Business Administration advanced diploma is designed to offer the widest range of possible career choices and opportunities in a variety of business disciplines. Graduates are prepared to work in diverse team settings and lead projects with relevant and practical skills.

This learning experience will enable you to:

  • Conduct and present research to support business decision making
  • Assess and use current concepts/systems and technologies to support an organization's business initiatives
  • Develop a business plan to formulate the strategic direction of an organization
  • Apply human resource practices to support management objectives and the organization's goals

PROGRAM STANDARDS AND LEARNING OUTCOMES

  • The graduate has reliably demonstrated the ability to:
    • Evaluate the impact of global issues on an organization’s business opportunities by using an environmental scan.
    • Apply principles of corporate sustainability, corporate social responsibility and ethics to support an organization’s business initiatives.
    • Assess and use current concepts/systems and technologies to support an organization's business initiatives.
    • Conduct and present research to support business decision making.
    • Plan, implement and evaluate projects by applying project management principles.
    • Perform work in compliance with relevant statutes, regulations and business practices.
    • Apply human resource practices to support management objectives and the organization’s goals.
    • Use accounting and financial principles to support the management and operations of an organization.
    • Assess marketing and sales concepts and strategies and apply them to the needs of an organization.
    • Outline principles of supply chain management and operations management and assess their impact on the operations of an organization.
    • Participate in the development of a business plan.
    • Develop strategies for ongoing personal and professional development to enhance work performance in the business field.
    • Outline strategies used to manage risks in an organization's business activities.

This program (B145) is also offered with work experience. Students who wish to apply for Business Administration with Work Experience should apply to B155.

Read More

30

Application Processing Days

Under Graduate

Program Level

Fact & Figures

Full Time On Campus

Study Mode

36

Duration

George Brown College - St. James Campus

Location

Advanced Diploma in Business Administration Assistant Fee

$15190

Tuition Fee

$12000

Average Cost of Living

$95

Application Fee

Advanced Diploma in Business Administration Admissions Requirements

  • Minimum Level of Education Required:To be accepted into this program, applicants must have Grade 12 / High School Diploma or equivalent
  • Grade 12 English (C or U)
  • Grade 11 Math (M or U) or Grade 12 (C or U)
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Where would you like to study*

Work Permit Canada

Students who wish to work in Canada require a work permit to do so. A student in Canada can work part-time during the course of his studies and full-time during holidays and semester breaks and post the completion of their course/program.

Rules for getting a part-time work visa in Canada

You can also work part-time on campus at your university.

Work Permit

Duration

Your part-time work permit will be valid for as long as you have a valid study permit.

Working Hours

20 Hours/Week

As a full-time student, you can work for a maximum of 20 hours a week. However, you can work full- time during holidays and breaks.

Document Required to Work in Canada

List

To apply for a work permit, you will need a study permit that mentions that you are allowed to work part-time on campus.

Social Insurance Number

Study Permit

You will need a Social Insurance Number (SIN) to Service Canada. if you wish to work in Canada during the course of your studies. To apply for the same, you need a valid study permit, and you should be a full- time student at a recognized university.

You can work part-time off-campus if you are studying in the Quebec province.

Duration of Work Permit Canada

Your part-time work permit will be valid for as long as you have a valid study permit.

Work Hours Canada

As a full-time student, you can work for a maximum of 20 hours a week. However, you can work full- time during holidays and breaks.

Document Required to Work in Canada

To apply for a work permit, you will need a study permit that mentions that you are allowed to work part-time on campus.

Social Insurance Number

You will need a Social Insurance Number (SIN) to Service Canada if you wish to work in Canada during the course of your studies. To apply for the same, you need a valid study permit, and you should be a full- time student at a recognized university.

Working after completing your course

In Canada, you will need a work permit to get a full-time job in Canada after finishing your studies. You chose a work permit like the Post-Graduation Work Permit (PGWP) if you wish to stay back in Canada and work full-time.

Visit Government of Canada Website for more detail

Post-Graduation Work Permit (PGWP)

The Post- Graduation Work Permit (PGWP) allows you to work for three years in Canada if you have completed a two years degree or more.

Application

how can i apply

You can either apply online or download the form and mail the application along with the required documents. Pay your fee and then wait for the decision to come.

Application Documents Required

List

To apply for the work visa, you need a degree from a recognized and accredited Canadian University along with an intention to stay and work in Canada only temporarily.

When to Apply?

One can apply for the full-time work permit in the first three months post the completion of their course during which the study permit is still valid.

How long does it take?

90 days

You will have to wait for 90 days for the decision on your work permit.

Duration

3 Years

The work permit is valid for 3 years if you have completed a two years degree program or more.

Fees

CAD 255

The fee for the work permit is CAD 255 plus the holder fee and the work permit processing fee.

Monthly Wages

CAD 1,600

An applicant is guaranteed a minimum salary of CAD 1,600 per month while working in Canada. This amount though varies on the job and the province you are working in.

Work Hours Canada

No Limit

There is no maximum limit, and you can work for as many hours as you want on the full-time work permit.

Required Documents

List

To apply for the work visa, you will need the following documents:

  • Forms: IMM 5710, IMM 5476 and IMM 5475;
  • Graduation Proof
  • Proof of payment of work permit fees
  • Copies of your travel and identification documents, passport pages and current immigration document.

Till a decision is made on your work visa, you can continue to work full time. All you need to have is your completed degree, should have applied for the permit before the expiry of your study permit and you should be allowed to work off-campus.

Information

Disclaimer

The information provided about the work permit is true and complete to the best of our knowledge. All recommendations are made without any guarantee on the part of the author or the publisher. The author and the publisher, therefore, disclaim any liability in connection to and with the use of this information.

Detailed Program and Facts

30

Application Processing Days

Full Time On Campus

Program Intensity

Under Graduate

Program Level

36

Duration

Study Visa

Student Visa For Canada

Any student who wishes to study in Canada requires a student visa. Some of the essential information for the application process is given below.

When Should I Apply?

4 to 6 months

Ideally, one should apply for the study permit at least 4 to 6 months before the commencement of your course/program.

Bank Account

No Need!

There is no need for a blocked bank account to apply for a student visa to Canada.

Duration of visa

Course Duration + 3 Months

The student visa is valid for the entire period of your course plus three months.

Time to Wait for Visa

35 Days

It takes time. It might take up to 35 days post your interview for the application process to complete and for you to finally receive your visa.

Appointment

Required

It varies from applicant to applicant, but one may have to take part in one or two visa appointments, namely a medical examination and a visa interview.

How you can apply

Application Process

An applicant can either apply online or offline by visiting a visa application centre and submitting their documents. After the analysis of your application, you might be called for an interview.

Fee

Visa Fee

The visa application fee for Canada is CAD 150.

Minimum Funds

833 CAD, 917 CAD

You require a minimum monthly amount to be deposited into your account to prove that you can sustain yourself while studying in Canada. If you are studying in Quebec, you need to have a monthly minimum of CAD 917, and if you are studying in a province except for Quebec, you need to have a minimum of CAD 833 per month.

Any other expenses

Required

You will have to pay a medical examination fee and a visa application service fee to the tune of CAD 15 if you visit a visa application centre to apply for your visa.

Medical Examination

Required

One has to undergo a series of medical examinations to be deemed fit for a student visa of Canada. The tests mostly include blood and urine tests, chest x-rays and other organ checkups.

Language Skills

Not Required

one doesn’t need to prove their language skills in applying for a Canadian Visa.

Disclaimer: The information provided about the work permit is true and complete to the best of our knowledge. All recommendations are made without any guarantee on the part of the author or the publisher. The author and the publisher, therefore, disclaim any liability in connection to and with the use of this information.

English Test Requirement

6.0

Minimum Overall Score

80.0

Minimum Overall Score

54.0

Minimum Overall Score

Other Courses by George Brown College - St. James Campus,Canada

The Business Administration – Finance advanced diploma program provides students with the knowledge and skills to work in the financial services sector. The financial services sector continues to grow and adapt to the needs of clients through the use of technology. People with customer service skills and knowledge of financial planning, call centre operations, investments and risk management are needed in this fast-paced environment.

Upon completion of this program, you will be able to:

  • Help clients take steps to achieve their life goals through an integrated approach to the management of all their financial affairs, including such areas as:
    • Financial Management – assess the client’s current and future financial position, based upon their cash flow, budget and net worth.
    • Investment Management – assess the nature of the client’s assets based on their risk tolerance, time horizon and expected rates of return
    • Retirement Planning – compare the client’s expected lifestyle in retirement to their current retirement assets and planned savings
    • Tax Planning – assess the client’s current and future tax obligations and strategies employed to minimize or defer taxation
    • Insurance and Risk Management – manage the client’s exposure to an unexpected financial loss due to death, health issues, property damage and other risks.
    • Estate Planning – assess how the client can meet their objectives upon death in the most efficient and cost-effective manner
  • Prepare a comprehensive financial plan for a client situation, integrating and prioritizing the activities listed above

This program (B130) is also offered with work experience. Students who wish to apply for Business Administration – Finance with Work Experience should apply to B150. Find out more about Field Education at the Centre for Business.

Program Learning Outcomes

  • The graduate has reliably demonstrated the ability to:
    • Co-ordinate the processing and maintaining of financial records in compliance with relevant policies, procedures and regulations for individuals and/or organizations.
    • Co-ordinate the preparation and the presentation of financial information in compliance with relevant legislation and regulations for individuals and/or organizations.
    • Analyze financial reports for individuals and/or organizations by applying financial mathematics and statistics.
    • Develop and evaluate a financial plan to meet individuals’ and/or organizations’ needs and objectives.
    • Develop, implement, evaluate and co-ordinate marketing strategies to promote financial products and services and to enhance customer service.
    • Develop, implement and evaluate strategies to establish and maintain professional networking and business relationships in the finance sector.
    • Analyze and evaluate, within a Canadian context, the impact of economic variables, legislation, ethics, technology and the environment on individuals’ and/or organizations’ operations.
    • Develop, implement and evaluate ongoing strategies for personal and professional development, highlighting ethics, values and standards in the finance sector.
    • Co-ordinate the planning, implementation, management and evaluation of team projects by applying project management principles.

36 month

Duration

$ 15190

Tuition

In today’s rapidly changing business world, organizations are realizing that their greatest asset is their employees and that effective people management is a key factor in their overall success. The Business Administration – Human Resources program will provide you with a practical approach to human resources management, preparing you for a variety of careers within this exciting and growing field.

This learning experience will enable you to:

  • Design human resources policies and programs that adhere to employment legislation
  • Attract, retain and develop a productive workforce
  • Manage employee diversity
  • Ensure health and safety at the workplace
  • Advise on employee/labour relations

Our program enables you to work towards obtaining the professional designations offered through the Human Resources Professional Association of Ontario (HRPA). For information about obtaining professional designations in HR, please contact the Human Resources Professional Association of Ontario.

PROGRAM STANDARDS AND LEARNING OUTCOMES
The graduate has reliably demonstrated the ability to:

  • Contribute to the planning and implementation of employee recruitment, selection, and retention strategies.
  • Administer and facilitate the performance management program.
  • Coordinate and support the development, implementation, and evaluation of employee orientation, training, and development programs.
  • Implement and support effective employee and labour relations strategies in both non-­union and union environments.
  • Administer and communicate the organization’s total compensation plan.
  • Collaborate with others in the implementation and monitoring of organizational health and safety policies and practices.
  • Contribute to the identification of information needs and apply current and emerging information technologies to support the human resources function.
  • Contribute to organizational development strategies aimed at promoting organizational effectiveness.
  • Present and evaluate communication messages and processes related to the human resources function of the organization.
  • Develop, implement, and evaluate personal professional development plans to achieve ongoing competence in human resources professional practice.
  • Identify and communicate the human resources component of the organization’s business plan.
  • Contribute to the collection, analysis, and utilization of human resources data.

36 month

Duration

$ 15190

Tuition

The Esports Management program equips you with the knowledge of esports business management. You will learn about the industry, players, influencers and partner loyalty, business and revenue models, regulations and media rights, digital communication approaches, team management, and audience engagement strategies. 

As a graduate, you will be equipped with the skills and interdisciplinary knowledge to succeed in the industry.? You will be work-ready and able to implement sponsorship programs, oversee differentiated delivery modes and manage teams. 

The program focusses on business management of esports events in virtual and in-person spaces, profitability and viability, brand extension, influencer, and partner loyalty. 

You will learn:

  • Strategic planning including revenue models and brand management strategies for teams, leagues, franchises, and influencers. 
  • How to build tactical plans including esports digital and social media promotion for participants, viewers, influencers, and consumers. 
  • About governing the industry's legal, regulatory, and ethical standards. 
  • HR/organizational strategies to manage teams, esports event participation influencers, and spectators. 

Your Field Education Options - There are 80 to 100 hours of experiential learning opportunities offered in the program within the esports industry. This includes partner facilitated and hosted projects, and mentoring.?

Program Learning Outcomes
The graduate has reliably demonstrated the ability to:

  • Construct proposals, promotional material, and presentations to meet the needs of stakeholders by utilizing evidence-based research, persuasive communication techniques, and graphical elements.
  • Manage technical strategy, including applications, software and hardware required in scalable esports environments.
  • Develop strategies for the successful implementation of esports partner and sponsorship programs.
  • Assess, plan and implement differentiated delivery modes for esports events to ensure profitability and viability.
  • Research the micro and macro environments of gamers and esports communities in order to develop events, experiences, marketing and promotional material that respond to the needs of those environments and communities.
  • Adhere to professional, legal, regulatory, environmental, ethical, diversity and inclusion standards when performing work and conducting esports business operations.
  • Manage accounting and financial operations to comply with tax and insurance practices for entrepreneurial, small, medium and large businesses.
  • Manage internal staff and external relationships by applying human resource leadership principles and negotiation skills to promote organizational effectiveness. 
  • Use project management principles, tools, and strategies to plan, organize and execute online or in-person experiences.
  • Lead the development of integrated marketing strategies that increase brand equity and revenue streams across all media.
  • Build and cultivate inclusive community-oriented business strategies that engage diverse stakeholders and generate revenue across the esports ecosystem

12 month

Duration

$ 15480

Tuition

Whether recording audio in-studio or in the field, as a Sound Design & Production student, you will learn to master technical skills and refine your artistic style.

Without a sound designer to create the perfect soundscape, the film, television and game industries are incomplete. Applying the technical and conceptual aspects of sound, you will become audio storytellers working alongside visual production artists to re-create the real world in a digital context.

You will learn how to create sound from scratch through capturing real-environment sounds as well as Foley creation. At George Brown's studio production facilities, you will learn mixing, video game audio, dialogue editing and ADR, sound design and recording to re-create audio landscapes.

Program Learning Outcomes
The graduate demonstrates the ability to:

  • Create sound files for live action dramatic short films, animated short films, video games and interactive media
  • Produce a score recording session and arrange a provided composition to fit a given visual sequence.
  • Collaborate with key principals and production personnel in the creation of complementary sound design for a storytelling environment.
  • Design sound for the appropriate medium and genres considering the cultural and social significance of those designs.
  • Plan audio design and production projects that reflect scope and vision for pre-production, production and postproduction.
  • Apply entrepreneurial strategies relevant within the field of sound design to develop a viable business plan for freelance sound design professionals.
  • Assess existing and emerging market trends in sound design products and services for production project purposes.
  • Adhere to legal principles, government legislation and regulations, copyright and contract requirements and professional and industry codes of conduct.

12 month

Duration

$ 23220

Tuition

The George Brown College Financial Planning graduate certificate program provides students with the knowledge and skills to work in the field of financial services.

Upon completion of this program, you will be able to:

  • Help clients take steps to achieve their life goals through an integrated approach to the management of all their financial affairs, including such areas as:
  • Financial Management – assess the client’s current and future financial position, based upon their cash flow, budget and net worth.
  • Investment Management – assess the nature of the client’s assets based on their risk tolerance, time horizon and expected rates of return
  • Retirement Planning – compare the client’s expected lifestyle in retirement to their current retirement assets and planned savings
  • Tax Planning – assess the client’s current and future tax obligations and strategies employed to minimize or defer taxation
  • Insurance and Risk Management – manage the client's exposure to an unexpected financial loss due to death, health issues, property damage and other risks
  • Estate Planning – assess how the client can meet their objectives upon death in the most efficient and cost-effective manner
  • Prepare a comprehensive financial plan for a complex client situation, integrating and prioritizing the activities listed above

Program Learning Outcomes

  • The graduate has reliably demonstrated the ability to:
    • Integrate ethical decision-making processes into all aspects of the financial planning profession.
    • Apply recognized financial planning principles and industry standards to the systematic analysis of financial position and requirements.
    • Prepare accurate and relevant financial plans manually and electronically.
    • Integrate economic and personal information necessary for effective financial planning decisions.
    • Compare, contrast, and select, from appropriate financial products and services, investment planning and counselling services for the public according to industry standards, including taxation counselling.
    • Effectively market financial products through the development of an inventory of prospective clients, following up with individual sales strategies in pursuit of new and renewal business.
    • Recognize potential tax and legal implications within a financial planning situation.
    • Identify and apply written and verbal client-focused communication styles and strategies.
    • Research market opportunities and implement a business plan in support of client needs, as well as student career choices.
    • Qualify to challenge the Certified Financial Planner (CFP™) and to be fully licensed with the IIROC/MFDA.
    • Provide recommendations and options to the public for managing risk involving life and health insurance products.

12 month

Duration

$ 15480

Tuition

Hospitality, Tourism, Wellness Leisure & Sports

Diploma in Culinary Management (Integrated Learning)

This program was developed to enable integrated learning involving you, the college and our industry partners. It was created to meet the immediate industry need for highly skilled Culinary Management graduates with real-world kitchen experience and chef training.

In this program, you will work toward a Culinary Management diploma in four consecutive semesters. While this program is designed to deliver the same learning outcomes as Culinary Management (H100), you will also benefit from semesters 3 and 4, which are integrated directly with industry.

In the first semester, you will learn the fundamental culinary skills and theories required to work in a modern kitchen, as well as essential industry employability skills such as communications and mathematics for hospitality. In the second semester, you will develop more advanced culinary skills and broaden your food, wine, and culinary culture knowledge as you prepare to enter your field placements.

In the third semester, you will experience the culinary industry first-hand during your residency at our state-of-the-art learning facilities, The Chefs’ House and The Café, where you will work alongside emerging top talent while serving a public of discerning urban diners. This experience is concurrent with in-class and online theory-based Chef School courses to support your learning and development.

In the fourth semester, you will complete your studies with an integrated 14-week industry residency at one of our leading culinary and hospitality industry partners, concurrent with online theory-based courses. The online asynchronous learning forum affords the opportunity for either local or international placements.

This integrated program is ideal for self-motivated individuals who want to increase their culinary industry employability prospects upon graduation.

 

24 month

Duration

$ 15190

Tuition

The Deafblind & Intervenor Studies program is a one-year certificate that will prepare you to work with individuals who have a combined vision and hearing loss. Significant components of this program are delivered online. This program is open to both Deaf and non-Deaf students.

Preparing students to be the eyes and ears for people who are Deafblind
Do you have a passion for helping others? Want to work in a dynamic and evolving sector? Are you creative and a good communicator? If you want to make a difference, consider becoming an intervenor and work with people who are Deafblind.

This one-year Ontario college certificate will prepare you to work with individuals who have a combined vision and hearing loss. You will learn various communication methods to support individuals with deafblindness in accessing information and interacting more fully with their environment.

Most courses are delivered online with some in-person content (semester 1 is delivered fully online; the first seven week of semester 2 are taught in-person and the second seven weeks are taught online).

What you will learn

  • How to work with Deafblind children and adults – many of whom are often medically fragile.
  • American Sign Language (ASL) – a visual language that is adapted to accommodate for the vision loss of those with this dual sensory loss.
  • Professionalism, values and ethics, health and aging.
  • How to interact with members of the Deafblind community both virtually and in-person. For those attending from outside of the Greater Toronto Area (GTA), interactive sessions will be arranged in your community.
  • You will get hands-on experience through field practice. This may be completed across Canada in your community through George Brown College partnerships.

12 month

Duration

$ 15190

Tuition

Hospitality, Tourism, Wellness Leisure & Sports

Graduate Certificate in Advanced Wine and Beverage Business Management

Advanced Wine and Beverage Business Management is a one-year, three-semester postgraduate program developed for hospitality diploma and degree graduates, and industry professionals seeking an advanced level of learning focused on all aspects of the wine, spirit and beer business.

In our state-of-the-art tasting labs, students will explore and experience global beverages and their relationship to business, cuisine, culture and lifestyle.

This program will provide you with an advanced level of knowledge in beer, wine, spirits and mixology, and also teach you essential business skills such as financial management, organizational behaviour and strategic marketing – all vital to succeed in today’s competitive marketplace.

Your Field Education Options
This program provides a mandatory 14-week externship placement. George Brown works with employers and industry partners to identify potential work experience opportunities. Students are also strongly encouraged to pursue self-directed work experience opportunities, which they believe will provide the learning experiences they value and meet the learning outcomes of the program. This valuable work experience can be added to your resumé.

Program Learning Outcomes
The graduate has reliably demonstrated the ability to:

  • Manage different departments within food & beverage centred or sales environment using product knowledge, menu development and business acumen skills.
  • Position products appropriately in the market using established techniques in wine merchandising, product pricing, labelling, branding, advertising, promotions, marketing, public relations, media relations consumer behaviour in the wine industry.
  • Interpret import and export regulations and recognize opportunities and challenges within the business structures of the wine industry.
  • Manage and control different aspects of wine-related enterprises to make effective decisions regarding finance, accounting, budget planning, costing, taxation systems, pricing structures in the wine industry, using analytical and synthesis skills.
  • Implement and develop leadership and human resources skills required in the beverage business that include recruitment, motivational strategies, resolution of labour relations issues and the management of related challenges and responsibilities including culturally sensitive material.
  • Use current and relevant business strategies to facilitate a sustainable hospitality entity.

12 month

Duration

$ 23220

Tuition

The field of international trade can seem as large and complex as the world itself, encompassing disciplines such as strategic planning, law, finance, logistics, and marketing. The International Business Management graduate certificate program at George Brown College simplifies this complex field with dynamic and interactive teaching methods, including case analysis and guest speakers.

You will learn about:

  • Documents and procedures supporting the movement of products and services in a global supply chain
  • Statutory and regulatory compliance
  • Cultural etiquette, business protocols, ethical standards, and legal practices
  • International payment instruments and options
  • Foreign exchange strategies
  • Human resource strategies in an international operation

Program Learning Outcomes
The graduate has reliably demonstrated the ability to:

  • Conduct an environmental scan to evaluate the impact of world issues on an organization’s international business opportunities.
  • Conduct, evaluate and present market research to support an organization’s international business decision?making.
  • Manage the preparation of documents and the application of procedures to support the movement of products and services in the organization’s global supply chain.
  • Evaluate the impact of statutory and regulatory compliance on an organization’s integrative trade initiatives.
  • Develop and implement strategies to negotiate effectively within various cultural environments and to address the impact of cultural differences on an organization’s integrative trade initiatives.
  • Develop and present an international marketing plan, and evaluate sales strategies that support an organization’s integrative trade initiatives.
  • Identify and interpret relevant international financial documents, and evaluate financial strategies that support an organization’s integrative trade initiatives.
  • Analyze the impact of an organization's integrative trade initiatives on its human resources management strategies, policies, and practices.
  • Develop and present an international business plan.
  • Manage the implementation and evaluation of team projects by applying project management principles.
  • Recommend strategies to support principles of corporate sustainability, corporate social responsibility and ethics associated with an organization’s integrative trade initiatives and evaluate their effectiveness.
  • Select and apply current technologies to support an organization’s integrative trade initiatives.

8 month

Duration

$ 15480

Tuition

Hospitality, Tourism, Wellness Leisure & Sports

Diploma in Hospitality - Hotel Operations Management

Our Hospitality – Hotel Operations Management program exposes you to current and best practices in:

  • Front office
  • Food and beverage
  • Marketing and sales
  • Conferences and catering

You will receive industry certification in food safety, responsible alcohol beverage service and first aid (CPR).
As part of your fourth semester, you will complete a 14-week industry externship. George Brown College works with employers and industry partners to identify potential work experience opportunities. Students are also strongly encouraged to pursue self-directed industry work experience opportunities that they believe would provide the learning experiences they value, and that meet the learning outcomes of the program. This opportunity will enhance your knowledge with real-world experience and help you start building your network of industry contacts. In addition, you will participate in a hotel operations management simulation as part of your final capstone project, which will allow you to apply your newly acquired skills and learning.

To better hone your international hotel management skills you have the option of participating in an exclusive European Study Tour visiting some of the top hotels in Europe.

Program Learning Outcomes
The graduate demonstrates the ability to:

  • Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs and contributing as a team member.
  • Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.
  • Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product knowledge to promote and sell hospitality services, products and guest experiences.
  • Apply business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering hospitality services and products.
  • Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy hospitality operations.
  • Use appropriate technologies to enhance the quality and delivery of hospitality services, products and guest experiences and to measure the effectiveness of hospitality operations.
  • Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry sectors to improve work performance and guide career development.
  • Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, labour relations, employment standards and human rights to contribute to a positive work environment.
  • Respond to issues and dilemmas arising in the delivery of hospitality services, products and guest experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability.

24 month

Duration

$ 15190

Tuition

View All Courses by George Brown College - St. James Campus, Canada

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