Diploma in Office Administration in Health Services

at George Brown College - Waterfront Campus Canada

The Dental Hygiene program prepares students to practice as primary oral health care providers. This three-year program focuses on developing interpersonal communication skills and professionalism while applying the dental hygiene process of care. Emphasis is placed on preparing students to function effectively within a collaborative relationship including the client, the community and other health-care providers.

The Dental Hygiene program prepares students to practice as primary oral health care providers.

This three-year program focuses on applying the dental hygiene process of care while developing interprofessionalism, client-centred care and interpersonal communication skills. Students have the opportunity to gain confidence in their learned skills while working with clients in our on-site WAVE Dental Clinic.

Emphasis is placed on preparing students to function effectively within a collaborative dental team that includes:

    the client
    the community
    other health care providers

Students and clients collaboratively evaluate care provided by delineating short-term and long-term goals and employing strategies for continued care.

The Dental Hygiene program is accredited by the Commission on Dental Accreditation of Canada.

Graduates of this program are eligible to apply for the National Dental Hygiene Certification Examination. (Note: Additional fees apply.) Successful completion is one of the requirements for registration by the College of Dental Hygienists of Ontario (CDHO) to practise in the province. Visti the CDHO website (A Guide to the Process of Being Registered as a Dental Hygienist in Ontario).

Office Administration – Health Services is a two-year diploma program that will prepare you to work effectively and efficiently in a health-care office environment. These often dynamic settings can require a broad range of skills, including both technical and soft or 'people' skills.

Some of the practical and technical skills include:

• Computer applications and software
• Medical terminology and anatomy
• Transcription
• Administrative and clinical office procedures
• Billing for medical office settings
• Health-care law

We'll also prepare you to communicate effectively in a medical office environment by teaching you best practices with respect to:

• Active listening
• Effective writing for business communication
• Oral communication skills

Program Learning Outcomes

• The graduate has reliably demonstrated the ability to:
  • Conduct oneself professionally and adhere to relevant legislation, standards and codes of ethics.
  • Manage the scheduling, coordination and organization of administrative tasks and workflow within specific deadlines and according to set priorities.
  • Coordinate the collection, analysis, distribution and response to communications in the workplace to facilitate the flow of information.
  • Operate and provide support to others related to the use of office equipment and technologies.
  • Evaluate, establish and administer health records management systems to ensure confidential, secure, accessible and organized electronic and paper records.
  • Produce financial and client billing records for health services by compiling relevant information and using accounting software.
  • Produce health documents and reports using available technologies and applying industry standards.
  • Use interpersonal and client service skills to respond to the diverse needs of clients, their family members and the health care team.
  • Identify and use non-invasive clinical tasks to support effective and efficient health service operations.

The Dental Office Administration program will equip you with the office administrative skills and clinical knowledge necessary to work effectively in a dental practice.

You will study dental office procedures such as:

• Preparation and maintenance of client records
• Inventory systems
• Recall systems
• Appointment scheduling
• Dental insurance
• Accounting
• Computer literacy (including dental software)
• Oro-facial anatomy
• Industry-specific terminology
• Basic clinical dentistry theory

Students may have the opportunity to gain practical experience through exposure to the operation of our WAVE Dental Clinic located on-site at the Daphne Cockwell Centre for Health Sciences, Waterfront Campus.

Your Field Education Options
The field placement component of this program provides an important opportunity for students to apply classroom learning including the various procedures, operating systems and overall processes of a dental practice, to a real-world environment.

Students can expect to be off-site in placement in Semester 2 between January and April. They are typically placed with a general or specialty dental practice for a minimum of 100 hours. During that time, students will have the chance to observe and participate in the day-to-day operations of a dental office.

Recreation Management in Gerontology is a unique diploma program that will teach you the specialized skills required to work with older adults. Over the course of two years, you’ll learn how to design therapeutic programs for older adults that consider the physical, mental and spiritual perspectives of the aging process.

You’ll learn to develop strong communication skills – both from a management and interpersonal perspective. This work requires the ability to work with people across different life stages, so effective communication skills are essential to the job. You will go on to develop coordinator skills that will prepare you to manage physical, financial and human resources.

You’ll also study the science and theory behind aging. This in-depth look at the biological changes of aging includes an understanding of diseases often related to aging like Alzheimer’s and dementia.

Hands-on learning is a major component of this program. To help you gain confidence as you learn to create specialized therapeutic programs, you’ll get lots of practice on-site at our 21,000+ square foot Simulation Centre facility and off-site with one of our field placement partners. You’ll also learn proper documentation and Resident Assessment Instrument – Minimum Data Set (RAI-MDS) training.

This academically challenging program will equip you with the skills required to provide therapeutic recreation in a variety of settings that include long-term care facilities, retirement homes, community-based service agencies and adult day programs.

Your Field Education Options
Field education, also known as work integrated learning, plays an important role in this program by integrating theoretical learning with practical experience in a workplace setting. Field education is offered in each semester with each experience building on the previous one.

You can expect to complete your field placements in a variety of settings and with older adults of differing needs and abilities.

Program Learning Outcomes

• The graduate has reliably demonstrated the ability to:
  • Function effectively as a member of an inter-professional team in the development and provision of health-promoting and life-enhancing services and programs for older adults.
  • Accurately and comprehensively assess and record the ongoing needs of the older adult using a variety of widely used electronic systems.
  • Develop, coordinate, deliver and evaluate a variety of services/programs that enhance clients’ level of functioning and quality of life by applying relevant research and theory to practice.
  • Apply appropriate health and safety protocols in order to protect the health, safety and well-being of their clients, their co-workers and themselves.
  • Communicate effectively using a variety of therapeutic techniques and in adherence with privacy and freedom of information legislation.
  • Identify, select and use appropriate professional and community resources to meet the needs of the older adult.
  • Ensure programs operate in compliance with relevant policy, legislation and standards of practice for services to older adults in a variety of settings.
  • Establish and maintain professional and ethical standards in the field of activation gerontology as set out by relevant professional bodies.
  • Promote accessible, inclusive and responsive programs and services by recognizing the diverse needs and experiences of individuals, groups, families and communities.
  • Manage physical, financial and human resources in order to effectively coordinate services for older adults.

Behavioural Science Technician (Accelerated) is a one-year intensive diploma program for applicants who have a bachelor's degree with a major in Psychology or a related discipline. Applicants must have completed Introduction to Psychology and one other psychology-related course.

This program provides students with an opportunity to study applied behaviour analysis (ABA) and behavioural intervention.

The themes in the program include:

• Behavioural theory and application
• Program development
• Scientific method
• Ethics and professionalism
• Diversity
• General education with an emphasis on practical application in the field

Practicum and course work is often related to developmental disabilities, acquired brain injury, gerontology, and behavioural disorders.

Video games have become one of the leading forms of artistic expression in the 21st century. Game development requires a combination of talents, hard work and passion. The Game - Art three-year advanced diploma is a rigorous program of study that focuses on the principles and techniques of video game art creation required to break into the industry.

Students will develop both 2-dimensional and 3-dimensional artistic abilities by learning concept art, sprite and pixel art, modelling, texturing, animation and level design. Taught by faculty with industry experience and mentored by local game industry leaders, students will develop games for commercial, educational and other purposes.

Students will have the unique opportunity to develop commercial quality games in a simulated video game studio environment, at times working with industry partners and game programmers. In the second year, students choose whether to specialize in game modelling or game animation.

Prior to graduation, each student will assemble a portfolio/demo of their creative work demonstrating their ability in game development and highlighting their chosen area of specialization. It is anticipated that graduates of the Game Development program will find employment in the game industry at entry-level positions.

Program Learning Outcomes
The graduate has reliably demonstrated the ability to:

• Analyze the differences in game genres in order to develop games that meet the needs of specific markets.
• Analyze the history of video games to compare various approaches to game development.
• Support the development of games by identifying and relating concepts from a range of industry roles – programming, design and art.
• Contribute as an individual and a member of a game development team to the effective completion of a game development project.
• Develop strategies for ongoing personal and professional development to enhance work performance in the games industry.
• Perform all work in compliance with relevant statutes, regulations, legislation, industry standards and codes of ethics.
• Develop pre-production and conceptual art for games and gaming through the selection and application of relevant design tools and drawing techniques
• Create original game assets to meet requirements outlined in game design documents and/or creative briefs
• Engage in original world building and level design within a range of game engines to meet industry and marketplace requirements
• Generate user interface design in alignment with Game Design Documents to optimize both the aesthetics and function of gameplay

This one-year (3 semesters) graduate certificate program will prepare learners to translate concepts and ideas into visual and functional interfaces, websites, applications and systems, both personal and professional. Front-End Developers focus on human-centred design to produce high-impact websites and apps that respond to the needs of a client — in sectors ranging from healthcare to fintech, retail to technology, and beyond.

The program establishes a new standard for application development with a core focus on five pillars:

• Accessible user interface design (“UI”)
• Intuitive user experience design (“UX”)
• Industry workflow and problem solving skills
• Full-stack application architecture
• Front-end development

This program has been designed to meet industry needs as application design and development remain critical skills within the rapidly evolving digital economy. Efficient and effective communication with stakeholders and audiences alike is needed in nearly every contemporary industry, from retail to marketing and beyond.

Graduates of the Web Development – Front-End Design program will have the theoretical and hands-on training to:

• Develop custom front-end interactive prototypes and solutions, using the latest techniques in HTML, CSS and JavaScript.
• Integrate the latest libraries and frameworks to improve efficiency, while maximizing employability.
• Master the development workflow, including testing, debugging, documentation, bundling and deployment.
• Put user interface (UI) and user experience (UX) design principles into practice.
• Apply knowledge from all levels of the design and development stack to create solutions that meet the requirements of a client brief.

Program Learning Outcomes

• The graduate has reliably demonstrated the ability to:
  • Determine and document requirements for web computing projects based on the effective application of stakeholder needs.
  • Prepare and present proposals and business plans for web applications that satisfy stakeholder requirements.
  • Design, model, implement and optimize accessible web solutions to meet client requirements and constraints, and align with standards and best practices.
  • Design, model, implement, optimize and maintain databases to support data-driven solutions for web environments.
  • Implement a development process to support consistency between development platforms and production platforms.
  • Develop the appropriate information architecture in order to satisfy a broad range of requirements and enhance the user experience.
  • Apply project management concepts to web environment projects to ensure the effective management throughout the life cycle of the project.
  • Test, troubleshoot and debug web applications to support requirements and meet Quality Assurance objectives.
  • Communicate and collaborate with team members and stakeholders to ensure effective working relationships.
  • Evaluate proposed solutions to optimize and improve web applications based on usability testing and analysis.
  • Adhere to ethical, legal and regulatory requirements and/or principles to develop and manage web applications.
  • Select and apply strategies for personal and professional development to enhance work performance.
  • Use front-end frameworks to promote patterns of design and development that conform to the latest industry standards.
  • Create interactive experiences for various types of front-end interfaces or devices, with a focus on user-facing applications.

Behavioural Science Technician is a two-year diploma program that provides students with an opportunity to study applied behaviour analysis (ABA). This field of study helps prepare you for work that is often related to developmental disabilities, brain injury, gerontology, and behavioural disorders. A common misconception about this program is that it involves teaching students counselling and "talk therapy." It does not.

The themes in the program include:

• Behavioural theory and application
• Program development
• Scientific method
• Ethics and professionalism
• Diversity
• General education with an emphasis on practical application in the field

Health Information Management is a two-year diploma program (fully accredited by the Canadian Health Information Management Association) focused on providing the skills and knowledge needed by health information practitioners. It prepares graduates to participate in the collection and organization of health information.

Curriculum content emphasizes:-

• Biomedical sciences
• Health informatics
• Health record systems
• Medical classification systems and coding
• Data collection
• Statistical analysis and presentation
• Health-care legislation

PROGRAM STANDARDS AND LEARNING OUTCOMES
The graduate has reliably demonstrated the ability to:

• Keep current with relevant local, national and global health care and health information management issues, trends, technologies and standards to support health information management systems and processes and guide professional development.
• Assess personal health information from individual client visits for accuracy, completeness and consistency using knowledge of biomedical sciences, medical diagnoses and interventions, causes of diseases, and medical terminology, abbreviations and acronyms.
• Apply current, accurate codes and standards to relevant personal health information from individual client visits using health information, coding, classification and abstracting systems proficiently.
• Comply with the legal obligations, as well as with the professional, ethical and organizational standards that ensure privacy, security and confidentiality in the access, retention, storage and disposal of personal health information.
• Contribute to the development, implementation and evaluation of health information management practices, policies and processes to support client care, organizational goals, operations, and regulatory compliance.
• Participate in maintaining the completeness, accuracy, consistency, timeliness and integrity of health information throughout the management of its lifecycle.
• Use knowledge of systems interoperability standards, database architecture, software versioning, classification and terminology mapping, data collection requirements, legal obligations, and the health information management lifecycle, and apply fundamental project management principles and practices to support the procurement and implementation of health information management systems.
• Retrieve and release personal health information in response to legitimate requests, in accordance with statutory requirements, and within specified deadlines.
• Participate in the retrieval, analysis and presentation of relevant health information to stakeholders to support organizational decision-making, epidemiological studies and clinical research.
• Work professionally, ethically and collaboratively with stakeholders and as a member of the interdisciplinary health care team, within a structured, regulated and evolving system of health care, to enhance the collection, distribution, use, security and awareness of quality health information and its impact on client care.
• Use current and emerging technologies to support the management, analysis and presentation of health information.