Diploma in Office Administration in Health Services

at Georgian College - ILAC Canada

Graduates of this program will be prepared for exciting careers in the field of business. Students will develop the skills to research, analyze, and manage many aspects of business. Graduates will gain specialized career expertise, technical knowledge and skills, as well as practical experience that will enable them to start or further their specific career in business. Business skills obtained in this program will enhance graduate employability and the individual’s long-term opportunities for advancement.

Program Highlights
The graduate has reliably demonstrated the ability to:

• Implement business strategies that translate an organization’s vision into operational plans;
• Interpret and apply financial information to determine risk, costbenefit and liability of projects and operations;
• Develop and operationalize balanced performance measures that contribute to the successful implementation of strategic plans;
• Analyze business data to inform strategies that improve customer relationships and promote lean operations;
• Identify and present innovative solutions that help individuals and organizations become more agile and effective during change initiatives;
• Identify and implement leadership strategies to resolve conflict and improve individual and team performance in an organization;
• Apply design thinking and adaptive reasoning techniques to solve problems and improve an organization’s operational performance;
• Enhance active listening, written, oral, and presentation skills through interpersonal and technological applications in order to promote effective communication within an organization;
• Identify and apply discipline-specific practices that contribute to the local and global community through social responsibility, economic commitment and environmental stewardship.

The complexity of industry’s labour and entrepreneurial needs requires managers who can work within a variety of settings and in cross-functional and multi-disciplinary teams. This program fills that need by providing project management training to candidates who require project management skills to ensure new ventures have potential for successful delivery. The program covers technical, leadership, business, and strategic management subjects with an emphasis on understanding and managing change as applied to project management.

Program Highlights
The graduate has reliably demonstrated the ability to:

• Manage the scope, cost, timing, and quality of the project, at all times focused on project success as defined by project stakeholders
• Align the project to the organization’s strategic plans and business justification throughout its lifecycle
• Identify project goals, constraints, deliverables, performance criteria, control needs, and resource requirements in consultation with stakeholders
• Implement the PMI project management knowledge areas, processes, lifecycle phases and the embodied concepts, tools and techniques in order to achieve project success
• Adapt projects in response to issues that arise internally and externally
• Interact with team and stakeholders in a professional manner, respecting differences, to ensure a collaborative project environment
• Utilize technology tools for communication, collaboration, information management, and decision support
• Implement general business concepts, practices, and tools to facilitate project success
• Reflect on their role and effectiveness as a leader and follower
• Apply appropriate legal and ethical standards
• Adapt project management practices to meet the needs of stakeholders from multiple sectors of the economy (i.e., manufacturing, technology, consulting, government, arts, media, and not-for-profit organizations)
• Apply project management practices to the launch of new programs, initiatives, products, services, and events relative to the needs of stakeholders
• Appraise the role of project management in organizational change
• Employ environmentally sustainable practices within the profession
• Employ entrepreneurial strategies to identify, research, communicate, and/or respond to new opportunities

This program is designed to prepare university and college graduates from a wide range of educational and cultural backgrounds to work as managers in international and domestic businesses of various size. Students develop the knowledge, skills, and attitudes necessary to manage the human, physical, and financial resources associated with international trade. The first year covers fundamental business knowledge and skills, while more complex international situations and strategic areas are the focus of the second year. The course of study promotes teamwork and leadership skills, and enhances students’ capacity to work effectively in cross-cultural environments.

Program Highlights
The graduate has reliably demonstrated the ability to:

• Collect, process and interpret data used to support international business
• Develop, execute and analyze the results of a comprehensive global business plan which includes complete marketing, operations, financial and human resources strategies and tactics, taking into account the impact of various economic, legal, cultural, geographical, and political situations on international business
• Conduct business with diverse populations using culturally appropriate methods in compliance with relevant national and international law, legislation, policies, and regulations
• Assist in the importing and exporting functions of a business
• Plan, direct, execute and evaluate individual and team projects
• Implement strategies utilizing domestic and foreign government programs, policies, and agencies which facilitate international trade
• Apply financial knowledge and skill to the operation of an international business
• Apply leadership and teamwork skills establishing and maintaining working relationships with coworkers, supervisors, clients, customers and consumers
• Apply quality control and assurance programs to sourcing and supplying
• Apply the principles of business ethics and international corporate responsibility
• Develop new products and services consistent with evolving market needs
• Evaluate the viability of marketing a product or service in an international market or markets
• Develop personal professional development strategies and plans to enhance leadership and management skills
• Apply entrepreneurial strategies to maximize the effectiveness of international business initiatives
• Employ environmentally sustainable practices within the profession

Today’s human resource professionals are leaders and managers of change. They respond to the challenges triggered by new trends in technology, increasing government involvement in the employer-employee relationship, workplace diversity and globalization. The future belongs to organizations with the human resource expertise that can lower labour costs, improve productivity, increase responsiveness to customers’ needs, and build employee commitment.

Program highlights
The graduate has reliably demonstrated the ability to:

• Contribute to the development, implementation, and evaluation of employee recruitment, selection, and retention plans and processes;
• Administer and contribute to the design and evaluation of the performance management program;
• Develop, implement, and evaluate employee orientation, training, and development programs;
• Facilitate and support effective employee and labour relations in both non-union and union environments;
• Research and support the development and communication of the organization’s total compensation plan;
• Collaborate with others, in the development, implementation, and evaluation of organizational health and safety policies and practices;
• Research and analyze information needs and apply current and emerging information technologies to support the human resources function;
• Develop, implement, and evaluate organizational development strategies aimed at promoting organizational effectiveness;
• Present and evaluate communication messages and processes related to the human resources function of the organization;
• Manage own professional development, and provide leadership to others in the achievement of ongoing competence in human resources professional practice;
• Facilitate and communicate the human resources component of an organization’s business plan;
• Conduct research, produce reports, and recommend changes in human resources practices;
• Employ environmentally sustainable practices with business careers;
• Examine the personal characteristics and circumstances associated with entrepreneurial success, from the perspective of an HR consultant or an HR employee providing HR services to entrepreneurs.

In this program, students gain the knowledge, skills, and attitudes they need to become marketing professionals who can effectively manage a range of tasks and functions within business-to-business (B2B) and business-to-consumer (B2C), not-for-profit, and government organizations. Using a broad range of analytical and creative approaches, students gain a wide understanding of marketing management fundamentals as they focus on concepts related to advertising, promotion, public relations, marketing research and data analytics, online/digital marketing, and international marketing management. As a result, students gain valuable insight into all aspects of marketing from an online, local, and international perspective.

Program Highlights
The graduate has reliably demonstrated the ability to:

• Formulate a marketing plan that will meet the needs or goals of a business or organization;
• Develop an integrated marketing communications plan for a product, concept, good and/or service based on an identified market need or target;
• Formulate strategies for developing new and/or modified products, concepts, goods and services that respond to evolving market needs;
• Develop strategies for the efficient and effective placement/distribution of products, concepts, goods and services that respond to evolving markets;
• Evaluate the impact of using different marketing strategies for a product, concept, good and/or service, on the finances, Return on Investment (ROI) and business goals of an organization;
• Evaluate the viability of a concept, product, good and/or service in a local, national or international market;
• Conduct market research to provide information needed to make marketing decisions;
• Communicate marketing information persuasively and accurately in oral, written, graphic and interactive media formats;
• Plan, prepare and deliver a sales presentation or pitch that addresses the needs of the client;
• Develop strategies with clients, customers, and consumers and others to grow and maintain relationships;
• Develop learning and development strategies and plans to enhance professional growth in the field;
• Apply entrepreneurial strategies to identify and respond to new career opportunities that might include contract employment and self-employment initiatives;
• Participate in and contribute to a framework of organizational policies and practices, when conducting business of the organization;
• Apply the principles of business ethics and corporate social responsibility to business decisions;
• Employ the management techniques of planning, organizing, directing, and controlling of marketing functions and activities in response to the business needs of the organization.

Learn to code using in-demand programming languages. Design and build applications for desktop, mobile and web. Be job-ready in two years.

In this program, students focus on computer programming, web development, and designing data-driven systems. Students learn how to write code in a variety of programming languages such as Arduino, ASP.NET, C#, Java, JavaScript, HTML/CSS, PHP and Swift. Students gain experience developing software for diverse platforms including embedded systems, desktop, mobile and mainframe systems. With a strong emphasis on business and entrepreneurial values, students gain experience in problem solving, troubleshooting and system building through a series of applied assignments, projects and co-op work terms.

Students acquire the knowledge and skills required to perform in the administrative health field. Students learn document production, medical terminology, transcription, electronic health records, human anatomy, as well as courses in communication and social sciences. Students have the opportunity for hands-on learning.

Initially, students in all Office Administration streams enroll in a common first semester. Eligible students in this program are offered the opportunity for office experience within the health services community.

In this program, students focus on networking, operating systems, system administration, virtualization, and security related to new computer networks and the maintenance of existing computer networks. As an official Cisco Networking Academy partner, certified instructors assist students preparing for industry recognized certifications such as the Cisco Certified Network Associate (CCNA) Routing and Switching. Students gain experience in problem solving, and effective oral and written communications through examination of current industry trends and requirements. Students acquire professional and entrepreneurial skills for industry and self-employment, as well as real life experience through participation in co-op work terms.

The global population needs a constant supply of goods and services. To respond to these demands in a way that is cost-effective and time-sensitive requires the skilled input of supply chain practitioners: professionals and leaders who can apply logistical planning strategies, troubleshoot problems, and provide support throughout the global and domestic trade networks. Within this program, students prepare for rewarding careers in supply chain management and logistics, as they develop specialized technical knowledge and skills through practical learning activities, simulations, and guest speakers. Students gain global supply chain competencies by examining the connections between strategic objectives, stakeholder expectations, and supply chain design, functions, processes, and roles. 

Students acquire a foundational knowledge of the basics of business, with a focus on managing people and processes. Courses in economics, accounting, marketing, and human resources lay the groundwork for future careers and further studies. Students acquire skills in managing processes and people. Graduates can enter the workforce or continue studies as the program provides multiple pathways into degree and post-graduate diploma programs.

Program Highlights
The graduate has reliably demonstrated the ability to:

• Identify and discuss the impact of global issues on an organizations business opportunities by using an environmental scan
• Apply principles of corporate sustainability, corporate social responsibility and ethics to support an organization’s business initiatives
• Use current concepts/systems and technologies to support an organization’s business initiatives
• Apply basic research skills to support business decision making
• Support the planning, implementation and monitoring of projects
• Perform work in compliance with relevant statutes, regulations and business practices
• Explain the role of the human resource function and its impact on an organization
• Use accounting and financial principles to support the operations of an organization
• Describe and apply marketing and sales concepts used to support the operations of an organization
• Outline principles of supply chain management and operations management
• Outline and assess the components of a business plan
• Develop strategies for ongoing personal and professional development to enhance work performance in the business field
• Employ environmentally sustainable practices within the business environment
• Apply basic entrepreneurial strategies to identify and respond to new opportunities