Diploma in Hospitality - Hotel and Restaurant Operations Management

at Humber College North Campus Canada

Humber’s Esthetician/Spa Management diploma program gives you the business management and hands-on skills you need for a career in the $119 billion Spa Economy (Global Wellness Institute, 2018). On the business side, learn the fundamentals of business writing, marketing, retail operation and day-to-day spa management. Hands-on courses focus on traditional services such as nail care technologies, advanced facial techniques, waxing, body treatments and makeup applications. As well, you will learn advanced medical esthetic services such as OxyGeneo, microdermabrasion, chemical peels, laser and Intense Pulse Light (IPL).

At Humber, you will practise what you are learning and improve your skills at The Humber Spa, a simulated work environment and retail boutique open to the community. Working under the guidance of qualified lab technicians, you will manage the administrative functions of the spa, including frontline responsibilities, retail operations and providing spa services. You will provide a series of treatments including facials, hand and foot care, and body treatments to clientele.

In the first semester, you will be introduced to spa management and client services, physiology of the skin, and professional skin care, and begin to train in traditional esthetic services. In the second semester, you will study computer applications, advanced facial techniques, waxing services and nail care. Later in the program, you will study marketing, cosmetic applications, human resource management and medical spa services. 

Work Placement
Two work placements offer students experience working with clients. The placements will be onsite at The Humber Spa.

Humber’s Broadcasting - Radio diploma program is designed to prepare you for the performative, creative, technical and business aspects of the radio and audio world. You will learn about radio station operations, broadcast and production equipment, and the fundamentals of gathering, writing, producing, and delivering content for all genres of radio and podcasting. You will also gain in-demand skills in station management, sales, marketing, news, programming and market research.

Your studies will combine practical and theoretical aspects of radio broadcasting including effective speaking skills that can be applied to announcing, and news and sports delivery. You will also be trained in writing and producing for radio using industry software and audio equipment - to fully prepare you for a variety of careers in radio.

Students in our program contribute to 96.9 FM Radio Humber, our fully licensed campus and community radio station, regulated by the Canadian Radio-Television Telecommunications Commission (CRTC). Our signal transmits in the GTA and our station can be heard world-wide via radio.humber.ca. Your radio broadcasting education will include the opportunity to contribute to Radio Humber by creating original content in our digital studios and bringing it to life for our listeners.

Work Placement

• Students will participate in a mandatory work placement during the last semester of study. Our placement partners include 680 News, Global News Radio 640 Toronto, KiSS 92.5, Rogers Sportsnet 590 The FAN, 102.1 The Edge, Indie 88, Z103.5 FM, Newstalk 1010, and CBC Radio, among others.

Humber’s Pharmacy Technician diploma program prepares graduates for various careers in pharmacy including community, hospital, industry and long-term care settings.
Enjoy hands-on learning in simulated labs with low student/teacher ratios and expert faculty who are active in the pharmacy profession. In addition, learn from guest speakers who are pharmaceutical industry experts.

Courses are designed in consultation with practising pharmacy professionals and focus on key competency categories such as legal and ethical responsibilities, patient care, product distribution, health promotion, knowledge application, communication, intra- and inter-professional collaboration, and error prevention. Students apply their learning in simulated labs and during placements, providing valuable real-life experience.

Work Placement
Students will complete two unpaid four-week work placements under the supervision of a pharmacist/technician in Semester 4: one in a retail/community pharmacy and one in a hospital pharmacy setting. Students will be offered a selection of approved placement sites and will rank their preferences. Every effort will be made to place students at one of their preferred sites. Hospital pharmacy placements may be outside of the Greater Toronto area. The placements provide important workplace experience and industry contacts.

The Humber Advantage
State-Of-The-Art Labs

• The labs are fully equipped and are for the exclusive use of the Pharmacy Technician students. Knowledge gained in lecture courses forms the basis for dispensing skills that are practiced in the pharmacy labs. Students spend at least one quarter of their scheduled time in the lab learning and practicing all the required dispensing and compounding skills.

Professional and Community Partnerships

• Humber maintains strong partnerships within industry – participating employers in the work experience program continually praise graduates’ aptitude and work readiness.

Humber’s Personal Support Worker certificate program gives you the skills you need for a career in this in-demand health-care field. Begin a rewarding career helping people in need such as the elderly, the chronically ill and people with physical disabilities.

The program is designed in collaboration with industry, ensuring you are learning current and relevant material. In this program, you will learn:

• The developmental stages across the lifespan, and the communication and interpersonal skills needed for effective client relationships
• The essentials of providing personal care, applying mobility techniques (lifting and transferring clients), and household management and safety
• Key issues of mental health disorders
• Skills in dealing with common medical conditions including facilitating rehabilitation exercises and assisting with medications

Through assisting individuals at a long-term care facility and in other settings, you will learn to recognize the physical and emotional changes of aging and illness, and become familiar with the restorative techniques used to maximize independence.

Work Placement

• Two unpaid work placements take place in Toronto and the Greater Toronto Area (GTA). In Semester 1, the practicum is completed in a controlled lab environment for six hours per week. This practicum is fully supervised by one instructor per group of approximately ten students. In Semester 2, the practicum is completed at a variety of agencies and facilities.
• The Semester 2 practicum is divided into two rotations over the 13 weeks: 160 hours in a long-term care facility and 120 hours in a community agency. Hours and number of days per week vary depending on the type of facility and shifts assigned; most range from seven to eight hours per day or evening. Students begin placement in the first week of January.
• Placements give you valuable first-hand experience which will serve you well when beginning your career.

Computer Systems Technician - Information Technology Infrastructure and Services diploma program prepares you for careers in Information and Communications Technology (ICT). You will build a foundation in electrical and logic circuits, and programming. You will also learn about the main hardware and software components of your computer and different features to improve performance of computer systems. Curriculum in the program prepares you for the role of system administrator whose responsibilities include installation, configuration and managing various operating systems including Microsoft servers, different distributions of Linux supported by virtualization tools and network infrastructure, supporting data and network security. You will also learn about data centre technologies that support small- and medium-sized businesses. You will gain knowledge in supporting public, private, and hybrid cloud environments, and integrating cloud technologies and services. 

The program will give you hands-on experience with various hardware platforms, protocols and services with a strong emphasis on network and data systems security. You will have access to state-of-the-art infrastructure to deploy and support Linux and Microsoft operating systems, and administer web servers and applications using different scripting environments.

Our faculty collaborates very closely with industry partners to keep the program and curriculum current and relevant, so that you have the knowledge and skills to work in a cutting-edge high tech sector. You will learn from professors who are experienced industry professionals who have strong connections to companies in the Greater Toronto Area (GTA).

Your group projects help you build essential customer service skills, and develop your interpersonal communications and teamwork skills. This, alongside your new comprehensive technical credentials, will give you a multi-dimensional background that employers want.

Learning Outcomes
Upon successful completion of the program, a graduate will:

• Analyze and resolve information technology problems through the application of systematic approaches and diagnostic tools.
• Support the implementation and administration of computer systems.
• Support the implementation and administration of networking solutions.
• Install, configure, troubleshoot, maintain, and upgrade components of computer systems.
• Install, configure, troubleshoot, maintain and upgrade components of networks.
• Use a variety of scripting tools and languages to automate routine tasks.
• Follow, monitor, and document data storage procedures designed to ensure the integrity of information.
• Apply knowledge of security issues to implementation of information technology solutions.
• Provide efficient and effective technical support to clients in a manner that promotes safe computing practices and reduces the risk of issue recurring.
• Conform to workplace expectations found in Information Technology (IT) environments.

Optional Co-op

• This program offers a co-op option. Co-op work terms enable you to apply your skills and knowledge in a work environment and gain valuable, practical experience related to your program of study. You will learn new skills, learn about the world of work and meet people in your profession.
• For students who are accepted into the program, one co-op work terms will take place between Semesters 3 and 4.  There are limited spaces in the co-op option. Therefore, you will apply for the co-op option during Semester 1 and be informed of the process by which to apply.  While co-op work opportunities are not guaranteed, as students are in a competitive job placement market, participating students will receive a wide range of services to help them find a co-op opportunity.
• Contribute to the successful completion of the project applying the project management principles in use.

Humber’s Hospitality and Tourism Operations Management graduate certificate program is your fast-track entry into one of the world’s most dynamic industries. Gain the skills needed for success in an exciting career in tourism and hospitality management both in Canada and internationally.

The program covers key areas of the tourism industry from human resources to strategic business planning. The curriculum brings the industry into the classroom and connects the student with the industry through guest speakers, field trips and industry engagement.

Enjoy small class sizes, taught by faculty with extensive industry experience and strong tourism and hospitality connections.

Upon successful completion of the program, a graduate will:

• Apply financial management principles including cost accounting, management accounting, and audit practices and procedures.
• Apply management theory and operating practices including the fundamental principles underlying management planning, organizing, directing and controlling in a service-driven industry.
• Use financial operating and statistical reports to assist in intermediate and long-term decision making.
• Assess the adequacy of strategic and operational decisions through the application and analysis of appropriate financial indicators.
• Apply strategic marketing principles and techniques in the development of a sound organizational marketing plan.
• Develop effective customer relations, mange guest problems with empathy and sensitivity.
• Apply the concepts of organizational behaviour with consideration of their impact on hospitality and tourism operations.
• Use relevant and current information systems including the use and application of industry-specific and generic software packages relating to operational planning and management.
• Contribute effectively to the development and implementation of management procedures in the supervision of employees, identify and use appropriate motivational and team-building techniques to achieve desired results.
• Apply government legislation and regulations bearing on the hospitality and tourism industry including occupational health and safety legislation, employment standards and labour relations, and contract law.
• Define ethics, integrity and social responsibility, and assess their importance to hospitality administration.
• Conceptualize and develop a new venture small business plan including the role of the entrepreneur or small business owner/operator in the hospitality and tourism sectors.
• Use effective interpersonal skills in the workplace.
• Use effective oral and written communication skills.
• Conduct meetings and make formal presentations through the use of effective public speaking skills and techniques.

Immerse yourself in the complex and innovative field of marketing with a practical education that will teach you how to create a match between the needs and desires of consumers and the products and services of your organization. Learn how to identify and leverage opportunities in the marketplace; use a range of technologies to create compelling promotional campaigns; and develop effective pricing, packaging and distribution strategies.

The dynamic world of marketing comes to life through a diverse range of courses in everything from marketing research and analytics, marketing communications, professional selling, to digital and social media marketing, and small business planning. Gain important insights into today’s complex marketing landscape, and discover how marketing-savvy companies are using both digital and traditional media to drive sales and enhance customer loyalty.

A mix of individual assignments and group projects combined with practical in-class activities will allow you ample opportunities to think creatively, solve problems and collaborate with others. Make valuable connections with business leaders, and gain key industry insights from experienced instructors who will arm you with a robust marketing tool kit and who will coach you to success.

Work Placement
Practise your new skills in the real world with an 84-hour business work placement in Semester 4. Students find their own placement, which can be paid or unpaid. The business placement advisor maintains a roster of placement opportunities and provides students with direction and assistance in the development of resumés and job search techniques.

Humber's Fire Services diploma program teaches you the theory of fire science, fire prevention, safety, and physical and mental health while working in a collaborative environment. You will gain a well-rounded education in fire services and will acquire the knowledge, skills and abilities required by fire and emergency services. You will also develop personal resilience strategies to manage the rigours of this career.

This program does not educate you to become a firefighter. If you would like information on becoming a firefighter, see our Pre-Service Firefighter program.

Learning Outcomes
Upon successful completion of the program, a graduate will:

• Design, interpret, problem-solve and modify technical projects related to fire protection.
• Analyze the impact of legislation, fire standards, regulations, ethics, and guidelines on the operation of fire services
• Use building construction documentation to evaluate safety hazards when responding to an emergency.
• Advocate for fire services, fire health, safety and prevention to enhance public safety and awareness.
• Apply relevant occupational health and safety regulations, legislation, policies and procedures, ethical principles and professional conduct in various workplaces.
• Apply communication, teamwork and organizational skills to enhance the quality of service in fire services.
• Analyze, within a Canadian context, the impact of historical practices and current trends on the operations in fire science.
• Ensure maintenance of one’s physical and mental health and abide by the occupational standards of the firefighting profession.
• Employ strategies, programs and interventions to provide help to an individual experiencing an acute mental health crisis as well as to address chronic stress related behaviours found in self and others.
• Apply knowledge of human rights and freedoms legislation in all verbal and written interactions.
• Work cooperatively in multidisciplinary teams to achieve mutual goals.
• Develop and implement ongoing effective strategies for personal and professional development to manage the rigors of a career in Emergency Services.

Humber’s Regulatory Affairs graduate certificate program focuses on developing the concepts, skills and techniques required to work in regulatory affairs in the pharmaceutical, medical device or biotechnology industries. You will gain knowledge of the regulatory system, legislation, procedures and practices which relate to the development, manufacture, quality assurance and marketing of health-related products. 

The importance of internationally harmonized regulations and future trends in the industry will be examined by analyzing relevant international and Canadian legislation and regulations. You will study a wide range of regulations and standards including good manufacturing practices, good laboratory practices, good clinical practices, good documentation practices, the International Organization for Standardization (ISO), the Canadian Food and Drugs Act, the Environmental Protection Act, principles of regulatory compliance and inspections, drug establishment licensing, and related standards and guidelines. Teamwork and communication skills are emphasized and you will acquire information technology skills that assist communication and data management specific to regulatory affairs.

You will become familiar with the steps necessary for product submission; how to assemble documents and statistical evidence; the complexity of product registration, negotiation and follow-up; and how these are linked to the federal government and provincial formularies.

Following two academic course-based semesters, students complete a three-month placement that provides opportunities to apply and integrate theoretical knowledge and skills into real-world work settings. Most placements are in the following sectors: pharmaceutical, biotechnology, medical device organizations, government agencies or food industries.

The pharmaceutical industry is facing constant development. As society is aging more focus is being given to the development of new drugs and the improvement of health care. The comprehensive training we provide, combined with previous degrees and work experience, make our students highly marketable. Our graduates work in a spectrum of fields such as pharmaceutics, biotechnology, medical devices, natural health product industries or in government.

Humber’s Bachelor of Health Sciences – Workplace Health and Wellness degree program is a unique honours degree program, the first of its kind in Canada. You will explore various industry-specific areas including the most current developments in evidence-based interprofessional practice.

This program is multi-disciplinary in nature, drawing from the fields of leadership; mental, physical, and psychological health; business and communication; and knowledge translation. All combined, students acquire the competencies to develop proactive, evidence-based workplace health and wellness programs and health promotion programs. You will develop the skills to promote employee health, workplace culture, employee engagement and retention.

Principles of equity, wellness coaching, diversity, ethical and legal practices, and knowledge translation are the foundation of your learning. A team approach to learning collaboratively is key and is emphasized in the classroom. 

Learning Outcomes

• Upon successful completion of the program, a graduate will:
• Evaluate determinants of workplace health and wellness in order to make evidence-informed decisions, which are supported by theoretical and practical knowledge of key health and wellness concepts.
• Employ appropriate methodologies for research, dissemination of information, program planning, implementation and renewal, problem-solving, interprofessional education and collaboration and project management.
• Apply ethical, evidence-informed strategies to develop and sustain inclusionary proactive and reactive practices, which support continuous improvements in workplace health and wellness.
• Communicate health and wellness messages effectively in a variety of traditional and innovative media modalities.
• Develop habits of mind, which demonstrate awareness of the scope and limits of professional practice.
• Demonstrate responsible leadership, accountability and effective collaboration, modeling the embodiment of personal and workplace health and wellness principles.

Work Placement
You will participate in one mandatory paid or unpaid work placement to gain 14 weeks of full-time professional work experience during the summer months between 3rd and 4th year. The placement will occur in diverse settings such as for-profit or not-for-profit enterprises, health and wellness consulting firms, governmental or educational institutions, or other health and wellness environments.

The experience will enhance the theoretical learning in the program, giving you hands-on skills. Work placement experiences might include successfully developing, evaluating and implementing a workplace health and wellness initiative; functioning as a member of a health and promotion team; working at a public health organization in knowledge translation; working in insurance companies and with workplace insurance claims; and health promotion within a long-term care facility.