Diploma in Hospitality - Hotel and Restaurant Operations Management

at Humber College North Campus Canada

The Systems Navigator graduate certificate program will prepare you to work in an emerging profession helping individuals manage and co-ordinate their care within the health and social services fields. Systems navigators assist with navigating complicated and interrelated systems and are the primary source of communication between the inter-disciplinary team and individuals, acting as an advocate and guide.

You will acquire skills to assess diverse clients’ service priorities and to develop personalized care plans. Building on your current professional knowledge and practice, you will learn about the complex systems in which support services are provided to patients and clients. In addition, you will learn the business and economics of service delivery systems and how professionals’ roles and responsibilities intersect.

This program will prepare you for an exciting career in the emerging field of systems navigation. Graduates will be prepared to work across various health and community service systems and will also have the skills to take on client leadership roles specific to seamless service delivery for patients and clients, often acting as the single point of contact. Career opportunities exist in the fields of nursing, occupational/physical therapy, social services, mental health and addictions, and child and youth care. 

Society faces significant population growth challenges while we seek to decarbonize, adapt to climate change and manage resources in a more sustainable manner. Meeting these challenges means buildings, energy systems and infrastructure must evolve – yesterday’s solutions are being replaced by new approaches. Our Sustainability Energy and Building Technology advanced diploma program positions graduates with a portfolio of skills that are in high demand.

Our unique program prepares graduates to examine, model and improve the energy and environmental performance of existing buildings; to support the design, construction and operation of new, sustainable buildings being built to increasingly stringent performance standards; to implement renewable energy technologies; and to support new approaches to understanding and managing energy use and building resilience into campuses, neighbourhoods or whole cities. At one time we paid little attention to the cost, availability or environmental impact of energy use – today, these are issues of growing importance to individuals, business and government.

Learning Outcomes
Upon successful completion of the program, a graduate will:

• Perform a land site assessment to determine potential for renewable energy harvesting, optimum placement of wind, solar and earth energy technologies and building orientation for passive solar gain and protection from the elements.
• Perform an energy needs analysis for residential or small-scale commercial or industrial structures, designated under Section 9 of the Ontario Building Code, and identify building system components that save energy.
• Perform an energy audit on residential, small-scale commercial and industrial buildings, designated under Section 9 of the Ontario Building Code, to determine energy efficiency, problem areas and energy loss and advise on corrective actions.
• Design and propose a grid-tied or off-grid renewable energy system for a residential or small-scale commercial or industrial structure, designated under Section 9 of the Ontario Building Code, based on an energy needs analysis.
• Adhere to legal, regulatory and health and safety codes and guidelines in sustainable energy and building technology practice.
• Estimate the costs and time schedule of implementing a renewable energy/energy efficiency system, including annual running costs and return on investment.
• Assist in land development, regulatory and stakeholder processes regarding the placement of renewable energy/energy efficiency technologies during the planning/approval phase.
• Assist in the selection of heating, cooling, hot water and electrical systems and equipment during the building specification phase in a new structure or retrofit to ensure high energy efficiency.
• Assist in the delivery, handling, installation and testing of renewable energy/energy efficiency technologies during the construction phase
• Prepare a viable business plan for a new energy business venture.
• Assist in the development of sales and marketing strategies for energy products and services.
• Promote an integrated or whole building approach with clients, industry professionals and associations.

Work Placement

• Our program features an optional work placement of 400 hours (minimum). This offers practical experience in the energy efficiency, green building or sustainable energy industry sectors following Semester 4. We work with business, industry and government to identify work placement opportunities.

Humber’s Project Management graduate certificate program will prepare you to manage complex projects and programs. Given the recognition that project management skills and competencies have to the success of all organizations, this program attracts candidates from diverse backgrounds and industries whether public, private or not-for-profit sectors.

In just two semesters, you will learn the skills needed to move a project through conceptualization, initiation, planning, execution, control and closing. The curriculum is designed in collaboration with industry and closely aligned to the Project Management Institute's Project Management Body of Knowledge (PMBOK), as well as international best practices. You will thoroughly explore the key stages of the project life cycle, project economics and financial analysis, procurement management, leadership skills and professional best practices through a comprehensive project delivery model. It also exposes students to the adaptive/Agile approach to project management and the various frameworks that fall under the Agile umbrella. Students learn about trends in project management including cutting edge technology and electives in areas such as public sector, information technology, construction and strategic portfolio management.

Learning Outcomes

• Upon successful completion of the program, a graduate will:
  • Link projects with the organization’s strategic plans, documenting the business need and justification for the project.
  • Define and manage the overall scope of the project, documenting project goals, deliverables, constraints, performance criteria and resource requirements in consultation with project stakeholders.
  • Develop a comprehensive project plan.
  • Integrate project functions, making tradeoffs among competing objectives and alternatives in order to meet or exceed project objectives.
  • Implement planning and control procedures, resource management, and risk management plans.
  • Employ a range of methodologies, techniques and tools available to project managers.
  • Develop, implement and analyze key financial information, translating financial information into project terms and establishing financial benchmarks.
  • Identify, analyze and refine project costs to produce a budget and control project costs.
  • Determine quality requirements and implement quality assessment activities.
  • Identify and allocate human resources required to manage project tasks, both within the core project team and the broader organization.
  • Manage communications to ensure the timely and appropriate generation, collection, dissemination, storage and disposition of project information to aid in the achievement of project objectives.
  • Identify potential risk events, monitor and control project risk, and assess risk management outcomes.
  • Identify procurement requirements, establish procurement processes, and implement and evaluate contracts.
  • Monitor project progress, identify variances and take timely action to deal with problems and opportunities.
  • Anticipate and respond to challenges inherent in complex projects.
  • Develop creative and flexible solutions that bring projects in on time and within budget.
  • Adhere to legal requirements and ethical standards.
  • Interact with team and stakeholders in a professional manner, respecting differences, to ensure a collaborative project management environment.

Humber’s Carpentry and Renovation Techniques certificate is one of three stackable programs within the Carpentry-Construction group. Along with the Building Construction Technician diploma and the Construction Engineering Technology advanced diploma, the program introduces students to the carpentry trade, gives practical experience with trade regulations and with best practices. Students will be able to move from this certificate program into the diploma and advanced diploma programs. Additionally, Humber’s Carpentry and Renovation Technician diploma and Industrial Woodworking Technician diploma offer additional pathways.

The Carpentry and Renovation certificate program is designed to introduce you to both the practical experience necessary for trade regulations and the academic requirements of carpentry trade certification. You will gain a solid understanding of the fundamental technical elements of the carpentry trade.

You will learn health and safety practices and perform building construction and renovation tasks in compliance with contracts, building code, laws and ethical practices. These practices will be taught in light of established sustainability practices. You will learn to safely operate tools and assist in the preparation of estimations. Essential learnings also include time management, team work and problem solving.

In Humber’s Electromechanical Engineering Technology advanced diploma program, you’ll learn how to support the engineering activities of manufacturers that rely increasingly on automation technology to maintain a competitive edge in the global economy. You will develop skills in industrial automation, robotics, control systems, machining, hydraulics, pneumatics, safety, mechatronics, programmable logic controllers (PLCs), automation welding, machine elements and computer-control methods. You will also learn to decipher mechanical and electrical schematic drawings, and use electrical and mechanical diagnostic tools.

Our program builds upon the solid technical foundation of the Technician program. The Technology graduate is prepared to enter a wider range of careers. The skills first learned in the Technician program are enhanced through project-based learning and increased hands-on practice in the labs.

Complementing your technical education are the effective communications, problem-solving and interpersonal skills that add value to any team. Coursework reflects real-world demands through independent and co-operative study in practical environments including experience with industrial standard equipment. The industry relevant curriculum is taught by faculty at the top of their fields to provide you with the skills and knowledge employers are looking for.

Our advisory committee provides regular review and input of our curriculum ensuring our program is always on the cutting edge of industry developments. The program offers an optional co-op placement.

Optional Co-op
This program offers a co-op option. Co-op work terms enable you to apply your skills and knowledge in a work environment and gain valuable, practical experience related to your program of study. You will learn new skills, learn about the world of work and meet people in your profession.

For students who are accepted into the program, three co-op work terms will take place. The first four-month work term is between Semesters 2 and 3, and then two consecutive four-month work terms between Semesters 4 and 5. There are limited spaces in the co-op option. Therefore, you will apply for the co-op option during Semester 1 and be informed of the process by which to apply. While co-op work opportunities are not guaranteed, as students are in a competitive job placement market, participating students will receive a wide range of services to help them find a co-op opportunity.

Humber's 3D Modelling and Visual Effects Production certificate program focuses on both the conceptual and the technical, as you learn to master visual techniques to bring ideas to life. You will develop skills in modelling, texturing and lighting, as well as in visual effects, compositing and digital cinematography. We employ a teaching process and course structure that requires content created in one course to be used to complete assignments in other courses. This “pipeline” process mirrors that of industry, allowing students to make a seamless transition into a real production environment.

The program is designed by artists for experienced traditional artists and animators who want to either develop or transition their skill sets for employment in the 3D and visual effects industries. The faculty take their years of industry experience into the classroom, straight from the studio. Their collective experience and passion in the gaming, television and film industries is the driving force that ensures the program meets the current and future needs of the industry.

January intake scheduling: students will benefit from our streamlined flexible schedule, allowing them to work their day jobs while they study for their dream jobs. Our schedule will have students on campus and in classes on evenings and weekends. Students will study in our state-of-the-art labs equipped with Cintiq tablets and the latest tools and software.

The Humber Advantage

• Program Benefits:
  • Flexibility for industry professionals looking to develop new skills
  • Approved for second career candidates
  • Course curriculum taught and designed by industry professionals
  • Teaching process and course structure follows a “pipelines process,” mirroring the realities of a real-world production environment
• Our program allows you to:
  • Manage work, family and study in a flexible schedule
  • Work your day job as you learn during evenings and Saturdays
  • Expand your career possibilities by learning new skills
  • Finance your education as you study
  • Bring your ideas to life
• Skills You'll Develop
  • Modelling
  • Texturing
  • Lighting
  • Visual effects
  • Compositing
  • Digital cinematography

The Canadian Retirement Home (also known as Retirement Communities) industry is made up of multiple private residences within a single dwelling where residents live independently but interact frequently for recreation, meals and common interests. It is important to note that retirement homes are not long-term care or nursing homes where support is provided on a daily basis and residents may be housed in multi-resident spaces. The Canadian Retirement Home industry is expected to double in the next five years as Canada experiences a surge in aging baby boomers. This rapid expansion is creating an industry-wide need for qualified staff and retirement home managers. 

Students in the Retirement Home Management Graduate Certificate program will be trained to fill this need by developing foundational skills in the areas of leadership, administration, hospitality, financial management, sales and marketing, health, wellness and recreation, food and nutrition, and human resources management. This program was developed with industry professionals from companies (Verve Senior Living, Chartwell Retirement Residences, Revera Retirement Living and others) of various sizes and scopes within the Retirement Home Management industry. 

The program is ideal for students interested in this rapidly growing area, as well as those already working in the senior living industry who want to increase their level of responsibility or progress in their career. The program is also suited to those interested in related industries such as recreation, hospitality, food and beverage, nutrition, and sales. 

Work Placement
This program will provide students with the hands-on practical exposure to the retirement home industry and the opportunity to specialize in their chosen area. It consists of a 200 hour placement in an approved retirement community of the student's choice. Students will have an opportunity to observe and learn from experienced professionals in a real-life work setting, while integrating their classroom learning in order to gain required hands on experience.  Students have the support of a faculty internship co-ordinator and are able to apply to a variety of retirement communities run by our industry partners. They also have the opportunity to seek an employer for an approved internship. This work placement will take place after the second semester. 

Humber’s Electrical Engineering Technology – Control Systems advanced diploma program blends in-class, academic learning with hands-on laboratory work to prepare you for a career in electrical power and control systems engineering. In the third year of this program, you’ll learn advanced skills for a thorough academic and practical approach to the control of electrical equipment and industrial process instrumentation in automated manufacturing, processing, power systems and utilities industries.

Our curriculum, designed in collaboration with industry, focuses on programming software, feed-back control system and motor control, instrumentation and programmable logic controllers (PLCs), power electronics, power generation, transmission and distribution, power system design, human machine interface (HMI) design, and supervisory control and data acquisition (SCADA). Superior mathematics, physics and critical thinking skills will be es

Humber’s Electrical Engineering Technology – Control Systems advanced diploma program is designed in collaboration with an industry advisory panel ensuring you learn fundamental concepts and experience the latest technologies in this field. The program blends classroom theory with laboratory work on subjects such as electric devices, circuits, digital fundamentals, power generation and distribution, electrical computer-aided design (CAD), electrical codes, programming PLCs and industrial communications.

During the third year of this program, you’ll learn advanced skills to design, operate and maintain electrical equipment and instruments in automated manufacturing, environmental and power systems.

Our curriculum focuses on programming software, feed-back control systems, motor control, instrumentation, programmable logic controllers (PLCs), power electronics, power generation, transmission, distribution, power system design, human machine interface (HMI), and Supervisory Control and Data Acquisition (SCADA). 

The program builds upon the solid technical foundation of our diploma program, providing broader career options. The skills learned in this program are enhanced through project-based learning in a hands-on teaching and learning environment.

Optional Co-op
This program offers an optional co-op opportunity. Co-op work terms enable you to apply your skills and knowledge in a work environment and gain valuable and practical experience related to your program of study. You will improve personal and technical skills while expanding your professional network.

For students who are accepted into the program, three co-op work terms will take place. The first four-month work term is between Semesters 2 and 3, and then two consecutive four-month work terms occur between Semesters 4 and 5. While co-op work opportunities are not guaranteed, participating students will receive a wide range of services to help them find a co-op placement.

sential to your success. The program builds upon the solid technical foundation of our technician program, ensuring wider career options. The skills learned in the technical program are enhanced through project-based learning and increased hands-on practice in the labs.

Industrial designers design products for consumers.  Examples include sports footwear, headphones, wearables and automobiles. Graduates of the program are in high demand for the practical skills gained through the program’s hands-on learning environment. These skills include sketching, digital graphic rendering, model-making and computer-aided design (CAD).  The program is project driven, and many of the design projects will involve industry collaboration to ensure real-world relevance.

Students elect a design specialization in Year 3 in one of:

• Automotive design
• Product design or
• Interaction design

Automotive designers design the appearance (styling) of motor vehicles including automobiles, motorcycles and off-road vehicles. Humber is the only industrial design program in Canada that offers an automotive design specialization. 
In product design, there is more emphasis on the method of finding a solution to a user’s problem in order to make doing a task easier or make the user experience with the product more satisfying.
Interaction design is a new offering in the program which recognizes that more and more physical products are integrating a digital component, including touch screens or voice activation.

Learning Outcomes

• Upon successful completion of the program, a graduate will:
  • Meet the professional criteria as established by the ACIDO Charter (The Association of Chartered Industrial Designers of Ontario), demonstrating core competencies in skills, knowledge and design methodology in industrial design meeting.
  • Design, document and communicate high quality interior design propositions of varying size, scope and complexity employing principles of evidence-based design methodology.
  • Explain how products work; how products can be made to work better for people; what makes a product useful, usable, and desirable; and how products are manufactured and serviced.
  • Select and employ appropriate visual languages to investigate, analyze, interpret, develop and articulate ideas for two and three-dimensional projects.
  • Produce sophisticated design proposals emphasizing three-dimensional quality of space achieved through architectural detailing.
  • Communicate concepts and requirements to other designers and colleagues who work with them, and to clients and employers. This need to communicate draws upon: verbal and written forms, two-dimensional and three-dimensional media, and levels of detailing ranging from sketching to engineering drawings.
  • Employ computer-aided drafting (CAD), computer-aided industrial design (CAID), and appropriate 2D and 3D graphic software to create graphic presentations and marketing materials.
  • Integrate sustainable practices in the design process and demonstrate leadership by educating users in these principles.
  • Analyze the complexity of forces – economic, political, physiological, sociological and technological – which influence the design of the physical environment.
  • Incorporate principles of user-centered design, human factors and ergonomics in design solutions.
  • Select appropriate methods and materials to achieve the technical functionality and aesthetically pleasing built environment.
  • Select the appropriate process(es) and materials for manufacture for a given production volume.
  • Support the marketing function with design strategy supported by graphic/3D materials.
  • Demonstrate an understanding of the relationship between human behaviour and the built environment and the implications in preparing design solutions.
  • Assess the implications for interior design presented by key developments in current and emerging materials, media and technologies and in interdisciplinary approaches to contemporary design practice.
  • Source information on copyright, mechanical patents, and protection of intellectual property, as applied and practiced in the professional field of industrial design.
  • Develop a business case for and present design solutions to a variety of stakeholder in keeping with professional standards and practices.
  • Employ effective and professional communication skills and techniques to interact, negotiate and undertake collaborative efforts including meaningful discussion of one’s work in an open studio environment, with audiences, clients, markets, end-users and team members.
  • Work collaboratively with clients to develop an understanding of the product requirements, leading to a design brief.
  • Confidently employ appropriate professional accountability, personal and business ethics demonstrating competency of industry practices.
  • Work in a team effectively, utilizing skills of collaboration, negotiation, compromise and conflict resolution.
  • Employ appropriate conventions of measurement, scale, site measuring, drafting and volumetric manipulation through a variety of manual and digital modeling techniques.
  • Design to exceed the minimum standards of applicable laws, codes, regulations, and practices that protect the health, safety and welfare of the public.
  • Speak clearly and persuasively for design concepts and resources.
  • Plan and manage projects, demonstrate good time management skills, be a self-starter, and show resourcefulness.
  • Employ both convergent and divergent thinking in the process of observation, investigation, speculative enquiry, ideation, rationalization and implementation of design solutions.
  • Source, navigate, select, retrieve, evaluate, manipulate and manage information from a variety of sources, both primary and secondary.
  • Conduct themselves with honesty and integrity, demonstrating professional accountability.
  • Employ a variety of methods of design to develop design solutions.
  • Analyze information and experiences in order to articulate an academically structured, sustained and well-supported argument supporting a design issue or creative interior design solution.
  • Identify and analyze the customer needs of an identified target market.
  • Find relevant information that informs the design process, employing a number of techniques and skills including: observation, expert interviews, market information, and various digital search techniques.
  • Employ a variety of ideation techniques, including: sketching, brainstorming, rapid sketching, analogy, metaphors, symbols, and form exploration/sketch modeling
  • Develop a design solution which meets users’ needs, derived from concept development, product aesthetics (form, color, texture, haptics) that reflects market trends, human factors (including ergonomics, user interaction, and safety), model making, materials and technology, sustainable design, manufacturing feasibility and design validation, and cost.
  • Demonstrate good problem solving abilities.
  • Develop creative and innovative solutions.
  • Demonstrate a strong aesthetic sensibility and style, resulting in design solutions with visual appeal.
  • Articulate a well-supported argument justifying a design concept or creative design solution.
  • Articulate the difference and relationship between a product’s form and function and the emotional and experiential needs it fulfills.
  • Articulate design strategy in the context of business strategy.

Work Placement

• This program includes a work placement of 420 hours in the summer between Year three and four.

Humber’s Esthetician/Spa Management diploma program gives you the business management and hands-on skills you need for a career in the $119 billion Spa Economy (Global Wellness Institute, 2018). On the business side, learn the fundamentals of business writing, marketing, retail operation and day-to-day spa management. Hands-on courses focus on traditional services such as nail care technologies, advanced facial techniques, waxing, body treatments and makeup applications. As well, you will learn advanced medical esthetic services such as OxyGeneo, microdermabrasion, chemical peels, laser and Intense Pulse Light (IPL).

At Humber, you will practise what you are learning and improve your skills at The Humber Spa, a simulated work environment and retail boutique open to the community. Working under the guidance of qualified lab technicians, you will manage the administrative functions of the spa, including frontline responsibilities, retail operations and providing spa services. You will provide a series of treatments including facials, hand and foot care, and body treatments to clientele.

In the first semester, you will be introduced to spa management and client services, physiology of the skin, and professional skin care, and begin to train in traditional esthetic services. In the second semester, you will study computer applications, advanced facial techniques, waxing services and nail care. Later in the program, you will study marketing, cosmetic applications, human resource management and medical spa services. 

Work Placement
Two work placements offer students experience working with clients. The placements will be onsite at The Humber Spa.