Diploma in Tourism in Travel Services Management

at Humber College North Campus Canada

Humber’s Regulatory Affairs graduate certificate program focuses on developing the concepts, skills and techniques required to work in regulatory affairs in the pharmaceutical, medical device or biotechnology industries. You will gain knowledge of the regulatory system, legislation, procedures and practices which relate to the development, manufacture, quality assurance and marketing of health-related products. 

The importance of internationally harmonized regulations and future trends in the industry will be examined by analyzing relevant international and Canadian legislation and regulations. You will study a wide range of regulations and standards including good manufacturing practices, good laboratory practices, good clinical practices, good documentation practices, the International Organization for Standardization (ISO), the Canadian Food and Drugs Act, the Environmental Protection Act, principles of regulatory compliance and inspections, drug establishment licensing, and related standards and guidelines. Teamwork and communication skills are emphasized and you will acquire information technology skills that assist communication and data management specific to regulatory affairs.

You will become familiar with the steps necessary for product submission; how to assemble documents and statistical evidence; the complexity of product registration, negotiation and follow-up; and how these are linked to the federal government and provincial formularies.

Following two academic course-based semesters, students complete a three-month placement that provides opportunities to apply and integrate theoretical knowledge and skills into real-world work settings. Most placements are in the following sectors: pharmaceutical, biotechnology, medical device organizations, government agencies or food industries.

The pharmaceutical industry is facing constant development. As society is aging more focus is being given to the development of new drugs and the improvement of health care. The comprehensive training we provide, combined with previous degrees and work experience, make our students highly marketable. Our graduates work in a spectrum of fields such as pharmaceutics, biotechnology, medical devices, natural health product industries or in government.

Humber’s advanced diploma program in Electronics Engineering Technology consistently ranks among our most employable programs. This program builds on skills learned in the Electronics Engineering Technician diploma program and will prepare you to work in all fields where electric circuits and systems are found. You will acquire strong fundamental knowledge to help you build a career in all new and emerging technologies manufactured here in North America like photonics, laser technology, medical imaging, new electronic materials and devices, intelligent systems, entertainment, and broadcasting systems. The program takes a system design and integration approach to electronic applications, and you will gain in-depth knowledge and hands-on training in:

• Electronic circuits: analog, digital, radio-frequency and programmable circuits
• Connectivity and interface design, embedded microcontrollers, IoT integration
• The full skill set of computer networking including wireless networks
• Wireless telecommunications, antennas, waveguides and transmission lines
• Telecommunication electronics such as photonics, fibre optics and microwaves
• Signal acquisition and signal processing
• Image processing including high-definition television (HDTV) and medical imaging
• Control systems both embedded and computer-based
• Instrumentation used in industrial, scientific and medical applications

We have designed the curriculum in collaboration with an advisory panel comprising highly successful industry experts in order to ensure you are learning the most up-to-date, relevant material. You will spend approximately half your time in labs working with electronic, analog, digital and programmable circuits and learning how to embed these circuits into cell phones, audio equipment, high-definition (HD) video systems, robots, computers and advanced instruments.

This program offers a co-op option. Co-op work terms enable you to apply your skills and knowledge in a work environment and gain valuable, practical experience related to your program of study. You will learn new skills, learn about the world of work and meet people in your profession. For students who are accepted into the program, three co-op work terms will take place. The first four-month work term is between Semesters 2 and 3, and then two consecutive four-month work terms between Semesters 4 and 5. There are limited spaces in the co-op option. Therefore, you will apply for the co-op option during Semester 1 and be informed of the process by which to apply.  While co-op work opportunities are not guaranteed, as students are in a competitive job placement market, participating students will receive a wide range of services to help them find a co-op opportunity.

Human Resources and Skills Development Canada (HRSDC) reports that 75 per cent of the new jobs created between 2009 and 2018 are in high-skill, high-tech occupations. This demand will only grow as technology continues to advance and change the way we live and work especially in industrially dynamic regions such as the Greater Toronto Area (GTA). Our graduates work at major organizations such as CTV and CBC, Ontario Power Generation, Hydro One, Rogers, Telus and Bell, as well as BlackBerry, Celestica, and GE Canada, to mention just a few. They put the skills to work in research and development where they build prototypes and test new devices. They are manufacturers’ representatives, technical salespeople, managers and entrepreneurs. They manufacture electronic systems and install, maintain and troubleshoot such systems through their lifecycle. Some of our graduates choose to strike out on their own and launch their own businesses.

Humber's Fire Services diploma program teaches you the theory of fire science, fire prevention, safety, and physical and mental health while working in a collaborative environment. You will gain a well-rounded education in fire services and will acquire the knowledge, skills and abilities required by fire and emergency services. You will also develop personal resilience strategies to manage the rigours of this career.

This program does not educate you to become a firefighter. If you would like information on becoming a firefighter, see our Pre-Service Firefighter program.

Learning Outcomes
Upon successful completion of the program, a graduate will:

• Design, interpret, problem-solve and modify technical projects related to fire protection.
• Analyze the impact of legislation, fire standards, regulations, ethics, and guidelines on the operation of fire services
• Use building construction documentation to evaluate safety hazards when responding to an emergency.
• Advocate for fire services, fire health, safety and prevention to enhance public safety and awareness.
• Apply relevant occupational health and safety regulations, legislation, policies and procedures, ethical principles and professional conduct in various workplaces.
• Apply communication, teamwork and organizational skills to enhance the quality of service in fire services.
• Analyze, within a Canadian context, the impact of historical practices and current trends on the operations in fire science.
• Ensure maintenance of one’s physical and mental health and abide by the occupational standards of the firefighting profession.
• Employ strategies, programs and interventions to provide help to an individual experiencing an acute mental health crisis as well as to address chronic stress related behaviours found in self and others.
• Apply knowledge of human rights and freedoms legislation in all verbal and written interactions.
• Work cooperatively in multidisciplinary teams to achieve mutual goals.
• Develop and implement ongoing effective strategies for personal and professional development to manage the rigors of a career in Emergency Services.

Humber’s Funeral Director Class 1 (Embalming) diploma program draws students from around the world, preparing them to make a difference in the lives of people who are grieving the loss of a loved one. This is the only English-speaking Funeral Service Education program in Ontario.

Courses are designed with industry input, ensuring that what you’re learning is current and relevant. You will learn all aspects of funeral home operation, as well as the practical and theoretical sides of funeral service. Embalming lab courses will prepare you for the technical side of the program, while courses in issues of grief and bereavement prepare you for the emotional side. Courses in arranging, ethics and embalming will enable you to explain all options to families. Business courses will help you understand the challenges of operating a business.

Learning Outcomes
Upon successful completion of the program, a graduate will:

• Provide an accurate explanation of the rationale behind his/her actions, grounded in a comprehensive understanding of the relevant policies, practices and financial implications that guide the performance of the scope of practice of the Funeral Director – Class 1 (embalming) role.
• Communicate clearly, sensitively and respectfully with potential purchasers all relevant information related to various options and possible implications of decisions made at the time of purchase, as permitted by legislation in the scope of practice for the specified licence classification including:
  • Explaining funeral service and disposition options including arterial embalming and restoration
  • Explaining clearly and accurately prearranging and prefunding services, product knowledge and merchandise and financial implications
  • Managing effectively and sensitively all applicable contractual negotiations and obligations, financing options, and requirements for service and product delivery referring to other licensed professionals when outside the legislative scope of practice
• Communicate and apply an accurate and comprehensive understanding of prearranging and prepayment including investment vehicles, insurance, trust reconciliation and financing of prepaid contracts within legislative scope of practice.
• Conduct oneself in a manner consistent with principles and accepted practices of the funeral sector, using professional language.
• Complete all aspects of business operations for a funeral establishment that provides embalming on site or transfer service, in the capacity of an owner/manager consistent with legislated responsibilities in a legal, ethical, safe and efficient manner across a broad range of predictable and unpredictable contexts.
• Arrange (prearrange) and document funeral services, disposition details, related transactions and follow up services with the legal representative in an effective, professional, caring and creative manner.
• Engage in, and plan for, ongoing personal and professional development, networking/community relations and inter- professional collaboration.
• Provide effective leadership and contribute to the supervision and mentoring of all team members, including licensees, support staff, and/or interns in a professional, caring and creative manner through providing appropriate direction as it relates to the delivery of funeral service.
• Lead, establish, maintain and participate effectively in funeral establishment work teams consisting of licensees, support staff and/or interns demonstrating at all times the ability to learn, grow and work together.
• Care for and handle the deceased respectfully and safely at all times.
• Complete and perform effectively and efficiently all non-embalming preparation processes and arterial embalming and restoration processes.
• Direct funeral services and visitation in a respectful and sensitive manner consistent with the direction of the legal representative.
• Complete prepaid contract related documents and related financial matters in accordance with applicable legislation.
• Coordinate and deliver the selected disposition services and follow up services, effectively, professionally and consistent with, and supportive of, the wishes of the legal representative.
• Make decisions ethically and professionally based on a comprehensive understanding of the knowledge and skills required of an owner/manager of the applicable business licence class pursuant to the Funeral, Burial and Cremation Services Act, 2002 (FBCSA).

Work Placement
The Bereavement Authority of Ontario, the provincial regulator, has approved that students of the program shall complete a one-year work placement before they can be licensed.
To progress into Semester 3, students must start a full-time (paid) work placement in a funeral home after they have successfully completed exams in Semester 2. During Semesters 3 through 5, students complete their learning by distance, and many of their assignments are based on the practical experience they are gaining in the funeral home. Humber assists students to find their placements by working with our industry partners to identify openings. Students are responsible for finding their own work placement with a licensed Ontario funeral establishment.

Humber’s Supply Chain Management graduate certificate program provides you with a solid grounding in both business and global supply chain issues. Major changes in processes and technology have led to a high demand for workers with modern supply chain skills.

You will learn to research and analyze the marketplace; develop demand forecasts; evaluate suppliers’ capabilities to deliver; utilize technology such as Systems, Applications, and Products in Data Processing (SAP); develop aggregate and master production plans/schedules; and analyze business processes.

You will also learn industry-standard theories, methods, and techniques (Six Sigma, Total Quality Management, Just-in-Time, Lean) and how they apply to supply chain management strategies and problem solving.

Humber is a SAP University Alliances member school, ensuring you learn this key supply chain management software.

Humber’s Architectural Technology advanced diploma program will train you to use your logical and critical thinking skills as you apply architectural technology to construction and building design. You’ll learn from full-time, award-winning professors and licensed architects who bring real-life perspective and valuable industry contacts to you. The curriculum is designed with industry collaboration, ensuring you are learning current and relevant material. In the program, you will learn:

• Computer-aided drawing, building methods and project management using the most current computer programs such as AutoCAD and Revit (Building Information Modelling)
• Construction technologies for materials such as wood frame, steel, masonry and precast concrete, and project management skills
• Hands-on skills including building code, building specifications, estimating, and structural and mechanical knowledge
• Sustainable design skills needed in today’s eco-friendly architectural technology field

Courses include instruction in freehand sketching, history of architecture, renovation and restoration, site planning, and technical communications. Architectural Technology electives include bath and kitchen, interior detailing, building code (legal), small building residential design and more.

Get hands-on experience in the architectural technology industry during an optional architectural field placement. The placement normally takes place from May through August following semester four (minimum 400 hours). Humber provides a range of services to support students including working with business, industry and government to identify work placement opportunities.

Build a strong future for yourself with a career in architectural technology. Building construction continues to grow, and contractors expect the number of skilled laborers to decline, providing a need for new graduates to enter the architectural technology field. Our graduates work:

• In producing design and construction documents for architectural offices
• As project co-ordinators, estimators and project inspectors for contracting firms
• As housing specialists for design firms
• As sales representatives for construction equipment manufacturers
• As building inspectors and plan examiners for municipalities

The rapid growth in construction and building in Toronto and southern Ontario, combined with Humber’s strong reputation in the industry, provides graduates with strong employment opportunities.

Humber’s Bachelor of Engineering program begins with a common platform of first year courses which provide foundational engineering knowledge and skills. Following the first year, the curriculum branches into three different discipline areas: Information Systems Engineering, Mechatronics, and The Built Environment.  

The Bachelor of Engineering - Information Systems Engineering discipline prepares you for an interdisciplinary field of study that encompasses rapidly changing, evolving and converging areas of computer, software, networking, telecommunications, mobile applications, internet and cyber security. Following the first year, the curriculum covers the core courses in various subjects such as digital systems, operating systems, embedded systems, communication engineering, software engineering, mobile applications and systems, and more. In the third year, the program branches out to two specializations, Internet of Things (IoT), and Data Network and Security, with eight specialization courses in each. 

The program also provides project-based learning, experiential learning with hands-on and practical training, applied research opportunities, and work-integrated learning activities. Students will have opportunities to solve real-world problems while developing professional skills such as teamwork, communication, presentation and project management. 

Work Placement
A co-op work program (three consecutive work terms, 420 hour each) ensures that work-integrated learning experiences are woven into the curriculum. This provides students with a contextual understanding of the industry and specific sectors they are training for, as well as recognition of the importance of hands-on experience.

Humber’s Bachelor of Health Sciences – Workplace Health and Wellness degree program is a unique honours degree program, the first of its kind in Canada. You will explore various industry-specific areas including the most current developments in evidence-based interprofessional practice.

This program is multi-disciplinary in nature, drawing from the fields of leadership; mental, physical, and psychological health; business and communication; and knowledge translation. All combined, students acquire the competencies to develop proactive, evidence-based workplace health and wellness programs and health promotion programs. You will develop the skills to promote employee health, workplace culture, employee engagement and retention.

Principles of equity, wellness coaching, diversity, ethical and legal practices, and knowledge translation are the foundation of your learning. A team approach to learning collaboratively is key and is emphasized in the classroom. 

Learning Outcomes

• Upon successful completion of the program, a graduate will:
• Evaluate determinants of workplace health and wellness in order to make evidence-informed decisions, which are supported by theoretical and practical knowledge of key health and wellness concepts.
• Employ appropriate methodologies for research, dissemination of information, program planning, implementation and renewal, problem-solving, interprofessional education and collaboration and project management.
• Apply ethical, evidence-informed strategies to develop and sustain inclusionary proactive and reactive practices, which support continuous improvements in workplace health and wellness.
• Communicate health and wellness messages effectively in a variety of traditional and innovative media modalities.
• Develop habits of mind, which demonstrate awareness of the scope and limits of professional practice.
• Demonstrate responsible leadership, accountability and effective collaboration, modeling the embodiment of personal and workplace health and wellness principles.

Work Placement
You will participate in one mandatory paid or unpaid work placement to gain 14 weeks of full-time professional work experience during the summer months between 3rd and 4th year. The placement will occur in diverse settings such as for-profit or not-for-profit enterprises, health and wellness consulting firms, governmental or educational institutions, or other health and wellness environments.

The experience will enhance the theoretical learning in the program, giving you hands-on skills. Work placement experiences might include successfully developing, evaluating and implementing a workplace health and wellness initiative; functioning as a member of a health and promotion team; working at a public health organization in knowledge translation; working in insurance companies and with workplace insurance claims; and health promotion within a long-term care facility.

Golf is more than just a game. In Canada, golf is a $15 billion industry that accounts for more than 300,000 jobs. Careers in the golf industry include operating and managing golf facilities, event management, teaching and training, golf equipment sales and custom fitting, travel and tourism, marketing, sales, retail, and catering, among many more. 

Humber’s Business Administration – Professional Golf Management advanced diploma program provides a solid foundation of transferable business skills in accounting, communications, computer applications, economics, entrepreneurship, finance, human resources, law, marketing, management, mathematics, statistics and business strategy. Then it adds industry-specific skills and knowledge you will need to start your career in this dynamic industry including courses in golf operations, principles of golf, turf management, golf course design, bar and restaurant operations, retail management, and tournament operations and event planning.

Our students have access to our world-class Golf Lab facility, including three golf simulator bays, putting green, golf club build and repair shop, and proshop. Within this facility, our students will gain hands-on experience with the latest golf technology, software and equipment. They will also receive golf coaching, club fitting and swing analysis from our team of PGA of Canada members. 

At Humber, you will learn from the pros – leaders in the golf industry who are keen to share their knowledge and skill to educate and inspire you. Our program is taught by recognized professionals, including Bob Beauchemin – former PGA touring pro, former Canadian Tour Commissioner and National Post top 50 golf instructor in Canada. Our advisory committee is comprised of top golf industry professionals who review our program to keep it on the cutting edge.

Learning Outcomes
Upon successful completion of the program, a graduate will:

• Perform computations associated with compound interest, simple and general annuities, amortization, discounted cash flow and net present value.
• Examine the purposes and activities of organizations of various types, size and structures, and the interrelationship of functional areas within an organization.
• Assess and evaluate opportunities within the Canadian golf industry.
• Develop spreadsheets and apply word processing, presentation software and database skills.
• Prepare and present financial statements and demonstrate basic understanding of their use.
• Apply the principles of composition and the grammar and punctuation skills necessary to the writing process.
• Develop and manage marketing strategies for the professional golf industry.
• Describe and explain human resource policies, procedures and programmers for large and small organizations.
• Manage golf related activities of the Pro Shop.
• Evaluate the economic behaviour and issues that impact Canadian business and apply economic data in decision making.
• Explain the various turf grasses used on golf courses and their benefits.
• Explain the issues to be considered in developing or redeveloping a golf facility.
• Examine how financial information is used in planning and controlling the operations of a business enterprise.
• Evaluate financial markets and the effect they have on nations, governments, central banks and the outcomes of elections.
• Organize and coordinate golf events including golf cart fleet management, prizes, sponsors, food and beverage.
• Explain the four KEYS to profitable restaurant and bar management.
• Engage in the development of a strategic market plan, make decisions regarding the plan and assess the business implications if the decisions.
• Prepare a business plan for a small business enterprise associated with the golf industry.
• Explain Canada’s legal system and law with an emphasis on law in Ontario in business environments.
• Record, present and analyze data used in forecasting and decision-making.
• Develop lesson plans and demonstrate appropriate use of the media to enhance learning.
• Demonstrate the physical skills of golf such as putting, chipping and sand play.
• Explain the structure and purpose of golf associations.

Work Placement
Students in our program enjoy a 100% work placement rate. Our program runs annually on a 6-month in-class/6-month paid work placement schedule - the only one of this kind in Canada, and a key differentiating factor from other programs. Your ability to work two 6-month paid work terms will make you an asset among employers, who are seeking talented professional golf managers. Work placements combine the knowledge and skills you develop in the classroom with practical experience you will gain during your paid work placement. 

Humber is actively involved in the golf industry and maintains a large network with the best employers.

Humber’s Tourism – Travel Services Management diploma program is ideal for those who possess a genuine love of travel, exploration and adventure. The program will provide you with the experience you need to excel in this exciting industry including:

• Tour operations
• Travel agencies
• Tourist boards
• Adventure and eco travel
• Cruise lines, airlines
• Voluntourism
• Educational tour companies
• Sales and marketing

In order to best prepare for this dynamic industry, you will have several opportunities to travel internationally on both short duration trips and for full semesters abroad. In addition, several courses include local travel opportunities that give you hands-on experiences in a variety of tourism and travel products and adventures. In the Trip Planning course, you will plan and execute a travel experience. The program also includes extensive training with the most recognized software systems in the tourism industry.

Fast-track program – Students that start in January will complete the program on a fast-track schedule. The first semester (January to April) is immediately followed by the second semester (May to August), resulting in a short summer break. Students enter Semester 3 in September, completing the two-year program in just 16 months.

Students will apply their skills and knowledge in the fourth semester in a seven-week (32 hours per week) unpaid work placement. Placement opportunities include positions in retail travel agencies, tour operators and destination management companies. You will practise and develop skills selling tourism products, as well as gain introductions to operations, sales and marketing.

Our program is the launching pad to an exciting career in one of the world’s largest, most dynamic industries. Establish your career in:

• Tourism product sales and marketing
• Customer service
• Operations
• Wholesale and retail reservations
• Product planning and niche tourism
• Tour conducting

In this industry, you will have the opportunity to work in Canadian and international markets with tour operators, travel agencies, airlines, destination management companies and other travel suppliers.