Diploma in Hospitality Industry Professional (Co-op)

at Sprott Shaw College - East Vancouver College Campus Canada

Learning Objectives
Graduates from this program are able to:

• Assess the impact of various economic, legal, cultural, geographical and political systems on domestic and international business
• Conduct business in compliance with relevant national and international law, legislation, policies, and regulations
• Apply computer skills and knowledge to support business functions
• Apply the importing and exporting functions used in business in the context of domestic and international trade
• Collect, process, and interpret data used to support business
• Adapt business concepts and processes for diverse populations and using culturally appropriate methods
• Assess the contribution of individual and team assignments involving diverse memberships
• Develop international marketing, financial and human resource strategies
• Apply financial knowledge and skills to the business operations
• Develop strategies to utilize domestic and foreign government programs, policies, and agencies to facilitate international trade
• Discuss the business advantages of multilingualism in regard to doing business in a global environment

This program includes a Co-op placement. This placement enables the student to gain first-hand paid experience in the chosen career field while enabling Instructional staff to observe the student in a practice situation. Please note successful completion of the Co-op is required for graduation

The Tourism / Hospitality Management Program prepares students for entry-level designation management positions with opportunities to work in areas related to: Food and Beverage Management; Marketing; Front Office Procedures: Transportation; Tours and Ticketing.

Graduates from this program also earn AHLA (American Hotel and Lodging Association) certification.

This program includes a Co-op placement. This placement enables the student to gain first hand paid experience in the chosen career field while enabling Instructional staff to observe the student in a practice situation. Please note successful completion of the Co-op is required for graduation.

Learning Objectives
Upon completion of this program, students will be able to:

• Demonstrate leadership competencies
• Provide responsible and professional hospitality services
• Supervise front-of-the-house and back-of-the-house hotel and restaurant operations
• Analyze emerging hospitality industry trends and innovations
• Apply critical thinking and problem-solving techniques to make sound management decisions and recommendations
• Describe the size and scope of the tourism industry
• Describe and understand the five sectors of the tourism/hospitality industry and their economic impact
• Apply the principles and practices of guest and customer services
• Productively use industry software including SABRE
• Communicate effectively using various communication channels

The Sprott Shaw College Business Administration Management diploma program provides a foundational understanding of business operations which equips graduates to manage activities in a wide variety of industries. Many graduates find opportunities directing small and medium-sized businesses or providing departmental support in larger organizations.

Learning Objectives
Business Administration Management graduates are able to:

• Develop strategic business plans
• Manage various digital marketing channels such as social media
• Develop and manage project plans
• Devise and execute effective negotiation strategies and sales presentations
• Perform accounting activities and analyze financial statements
• Evaluate return on investment for business operations or marketing activities
• Use SEO and web analytics to improve profitability
• Productively use MS Office including Word, Excel and Access
• Communicate effectively using various communication channels

This program gives the student the skills and occupational competencies necessary in the industry today based upon the Ministry for Children and Family Development approved curriculum.

The diploma program provides the content of the Basic program in addition to Infant & Toddler development, and Children with Exceptionalities, involving working with children who require extra support in childcare settings.
Students in this program will develop a broad range of skills through the study and practice of certified courses in order to develop and lead daily age-appropriate activities for children aimed to help promote social, emotional, physical, cognitive and early literacy development. Students learn to observe children and communicate professionally, when appropriate, children’s progress and/or needs with parents, other staff members and individuals involved with the child’s development.

Graduates are eligible to apply for an Early Childhood Educator license from the Ministry for Children and Family Development.
This program includes practicum placement. This experience within a workplace enables Instructional staff to observe the student in a practice situation while providing the student with the opportunity to gain direct exposure to the chosen career field.

Sprott Shaw is a member of Early Childhood Educators of British Columbia (ECEBC).

Learning Objectives
At the end of this program the student will have developed a broad range of skills through the application and understanding of the following learning outcomes:

• Cultural, economic, and generational influences on development
• Main categories and methods of observational recording
• Current licensing and registration regulations, development of policies and procedures, floor plans, and childcare center design
• Development of partnerships with parents, colleagues, and other service providers
• Positive contemporary child guidance practices, causes and characteristics of inappropriate behaviour
• Planning and implementing comprehensive program plans, focusing on social, emotional, cognitive, physical, language and cultural development.
• Activities to facilitate diversity and multi-cultural experiences and concepts to enhance the curriculum
• Creating a positive learning environment that includes fun and engaging music and movement activities, enhancing other learning such as language and language skills
• The use of concepts and activities from LEAP BC 2010
• Resource Booklet and recognizing movement categories and motor skills
• Creativity and open-ended, process-oriented creative art activities and experiences
• Verbal and non-verbal communication skills and techniques.
• Design newsletters and communication tools for parents, children and staff
• Signs and symptoms of common communicable childhood illnesses
• Goal setting, note-taking, problem-solving, and teamwork
• Interview techniques and creating an employment package

The Tourism / Hospitality Management Program prepares students for entry-level designation management positions with opportunities to work in areas related to: Food and Beverage Management; Marketing; Front Office Procedures: Transportation; Tours and Ticketing.

Graduates from this program also earn AHLA (American Hotel and Lodging Association) certification.

Learning Objectives

• Demonstrate leadership competencies
• Provide responsible and professional hospitality services
• Supervise front-of-the-house and back-of-the-house hotel and restaurant operations
• Analyze emerging hospitality industry trends and innovations
• Apply critical thinking and problem-solving techniques to make sound management decisions and recommendations
• Describe the scope of the tourism industry
• Describe and understand the five sectors of the tourism/hospitality industry and their economic impact
• Apply the principles and practices of guest and customer services
• Productively use industry software including SABRE
• Communicate effectively using various communication channels

Health Care Assistants (HCAs) are prepared to work in both healthcare facilities and community agencies. In these roles they are important and valued members of the health care team. They promote and maintain the health, safety, independence, comfort and well-being of individuals and families. HCA’s provide personal care assistance and services in a caring manner that recognizes and supports the unique needs, abilities and backgrounds of clients. They work as members of a health care team in a variety of settings with direction and supervision from other health professionals.

The work done by HCAs is based on a set of fundamental values, beliefs and ethical principles that are consistently reflected in all aspects of their work with clients, families, team members and others. Amongst these core values, beliefs and principles, which serve as foundations of HCA practice, are those related to:

• Human Beings
• Older Adults
• Health and Healing
• Healthcare
• Caring and Caregiving
• The Family in Health and Healing
• Understanding Culture and Diversity

The HCA Internationally Educated with Co-op Program is designed for the student whose first language is not English. This program provides the student with additional language support by front-loading foundational and functional English language at the beginning of the program and will continue to support academic success throughout the program. The HCA Internationally Educated with Co-op Program is designed to provide students with opportunities to develop the knowledge, skills and attitudes necessary to function effectively as front-line care-givers, and respected members of the healthcare team, in community and facility settings. Under the direction and supervision of a health care professional, graduates provide person-centred care aimed at promoting and maintaining the physical, emotional, cognitive, and social well-being of clients. The ESL support will be provided by a qualified ESL instructor who will work closely with the HCA instructional team to promote student learning.

Other components to the HCA Program are Basic and Advanced Hospice Palliative Care Training, Crisis Prevention Training, Introduction to RAI Observation Tool Training, Acute Care Skills, Medication Administration Assistance, Standard First Aid with CPR-C and AED, Foodsafe, WHMIS and Student Practice Education ‘Core’ Orientation (SPECO). These will be completed during the program and are included in program costs. All of these additional certifications are valued by today’s employers. Students will participate in 8 weeks of clinical and/or practicum training.

Business Administration Sales & Digital Marketing graduates can manage the marketing activities for a wide range of businesses and organizations and can also be employed by advertising, digital and public relations agencies.

Learning Objectives

• Develop strategic marketing plans
• Conduct primary and secondary market research
• Manage various digital marketing channels such as social media
• Evaluate return on investment for various marketing media
• Use Search Engine Optimization and web analytics to improve profitability
• Devise and execute effective sales presentations and negotiation strategies
• Perform accounting activities and analyze financial statements
• Productively use MS Office including Word and Excel
• Communicate effectively using various communication channels

The Sprott Shaw College Business Administration Management diploma program provides a foundational understanding of business operations which equips graduates to manage activities in a wide variety of industries. Many graduates find opportunities directing small and medium sized businesses or providing departmental support in larger organizations.

Learning Objectives
Business Administration Management graduates are able to:

• Develop strategic business plans
• Manage various digital marketing channels such as social media
• Develop and manage project plans
• Devise and execute effective negotiation strategies and sales presentations
• Perform accounting activities and analyse financial statements
• Evaluate return on investment for business operations or marketing activities
• Use SEO and web analytics to improve profitability
• Productively use MS Office including Word, Excel and Access
• Communicate effectively using various communication channels

This program includes a Co-op placement. This placement enables the student to gain first-hand paid experience in the chosen career field while enabling Instructional staff to observe the student in a practice situation. Please note successful completion of the Co-op is required for graduation.

This program gives the student the skills and occupational competencies necessary in the industry today based upon the Ministry for Children and Family Development approved curriculum.

Students in this program will develop a broad range of skills through the study and practice of certified courses in order to develop and lead daily age-appropriate activities for children aimed to help promote social, emotional, physical, cognitive and early literacy development. Students learn to observe children and communicate professionally, when appropriate, children’s progress and/or needs with parents, other staff members and individuals involved with the child’s development.

Graduates are eligible to apply for an Early Childhood Educator license from the Ministry for Children and Family Development.
This program includes practicum placement. This experience within a workplace enables Instructional staff to observe the student in a practice situation while providing the student with the opportunity to gain direct exposure to the chosen career field.

Sprott Shaw is a member of Early Childhood Educators of British Columbia (ECEBC).

Learning Objectives
At the end of this program the student will have developed a broad range of skills through the application and understanding of the following learning outcomes:

• Cultural, economic, and generational influences on development
• Main categories and methods of observational recording
• Current licensing and registration regulations, development of policies and procedures, floor plans, and childcare center design
• Development of partnerships with parents, colleagues, and other service providers
• Positive contemporary child guidance practices, causes and characteristics of inappropriate behaviour
• Planning and implementing comprehensive program plans, focusing on social, emotional, cognitive, physical, language and cultural development.
• Activities to facilitate diversity and multi-cultural experiences and concepts to enhance the curriculum
• Creating a positive learning environment that includes fun and engaging music and movement activities, enhancing other learning such as language and language skills
• The use of concepts and activities from LEAP BC 2010
• Resource Booklet and recognizing movement categories and motor skills
• Creativity and open-ended, process-oriented creative art activities and experiences
• Verbal and non-verbal communication skills and techniques.
• Design newsletters and communication tools for parents, children and staff
• Signs and symptoms of common communicable childhood illnesses
• Goal setting, note-taking, problem-solving, and teamwork
• Interview techniques and creating an employment package

The hospitality industry is one of BC’s leading industries. Students who choose to study this program will be prepared to pursue successful careers at hotels, cruise ships, excursions, wineries, and various other attractions in the tourism and hospitality industry.

During this 69-week program, students will develop the relevant knowledge and skills to understand the current trends in the hospitality industry. This program includes opportunities for students to learn and practice hotel restaurant accounting, front office, housekeeping management, supervision, revenue management, convention security and loss, and contemporary marketing and sales strategies. In addition to being certified as a restaurant server, students will also be certified as a front desk representative and guest room attendant as well as earn two additional specializations – AHLEI Rooms Division Specialization and AHLEI Sales and Marketing Specialization.

Throughout the program, students will craft employment packages, conduct information interviews, attend employment fairs, and participate in a host of research, contact, web-based and online exercises. Students will also receive hotel industry analytics and revenue management optimization training, which is exclusively offered at Sprott Shaw.

All Sprott Shaw Hospitality Programs incorporate the AHLEI (American Hotel & Lodging Education Institute) which is an organization recognized worldwide.

Why Study At Sprott Shaw?

• Lifetime access to dedicated Employment Services Specialists (ESS) who can help you with resume and cover letter writing, interview skills, and the overall job search after graduation
• Lifetime tuition-free access to course refreshers if you ever need to retrain and update your skills
• Co-op opportunities with recognized organizations across BC including Parq Vancouver, River Rock Casino, Rosewood Hotel Georgia, Best Western Hotels, Delta Hotels, and more
• Multiple start dates so you can start your education when you want to without the wait
• All-inclusive program costs where what you see is what you pay. Our cost includes registration fees, assessment fees, tuition, textbooks, supplies, course materials, uniforms, certificates, graduation fees, co-op fees, and much more
• Career and professional development success courses to help create a career development marketing plan, learn the cardinal rules of professionalism, and identify the target markets and employment resources for the hospitality industry 
• Certificates including FOODSAFE, Guest Service Gold, and START Restaurant Service
• Preparation and orientation courses to teach you how to find credible research, write papers, create proper citation formats including APA, and study effectively for exams

Learning Objectives

• Upon completion of this program, students will be able to:
  • Demonstrate leadership competencies
  • Evaluate financial information and financial implications related to business decisions
  • Provide responsible and professional food and beverage services
  • Supervise front-of-the-house and back-of-the-house hotel and restaurant operations
  • Manage human relations issues
  • Prepare marketing plans and communication strategies
  • Analyze emerging hospitality industry trends and innovations
  • Apply critical thinking and problem-solving techniques to make sound management decisions and recommendations
  • Communicate effectively using various communication channels