Diploma in Tourism and Hospitality Management

at Sprott Shaw College - International Office Canada

The two most recent labour market studies in BC have both come to the same conclusion – tourism in BC is a growth industry. There has been speculation that there will be an increase of about 100,000 new jobs by 2020 due to new jobs and current workers retiring. Although this is great news, it does pose some challenges, not the least of which is establishing a strategy to make sure that BC has enough skilled people in the right place at the right time.

If you are interested in working in the accommodation industry, positions as a front desk agent, housekeeper or bell person are great ways to get an introduction to this sector. Along with meeting people from around the world, these front-line staff members have the advantage of learning about the various aspects of the hotel business (and an opportunity to climb the corporate ladder).

For those who are more interested in being behind the scenes, the accommodation industry also requires workers for business and trade-related positions – including accountants, marketers, cooks, bakers and carpenters.

With thousands of events being hosted at BC properties each year – such as conferences, weddings, seminars and so on – the accommodation sector also requires sales, support and event staff. An integral part of any hotel team includes sales representatives, concierges, event coordinators and others who help bring business to the property and ensure all of the events run smoothly.

So, whether you’re interested in being on the front lines or behind the scenes, working at a mountain resort, wilderness campground or a cosmopolitan hotel in the heart of a bustling city – a career in this dynamic industry can definitely accommodate you.

This program offers AHLA (American Hotel and Lodging Association) certificates.

Learning Objectives

• Upon completion of the program, students will be able to:
  • Demonstrate leadership competencies
  • Provide responsible and professional hospitality services
  • Supervise front-of-the-house and back-of-the-house hotel and restaurant operations
  • Analyze emerging hospitality industry trends and innovations
  • Apply critical thinking and problem-solving techniques to make sound management decisions and recommendations
  • Describe the role and scope of the tourism industry
  • Describe and understand the five sectors of the tourism/hospitality industry and their economic impact
  • Apply the principles and practices of guest and customer services
  • Productively use industry software including SABRE
  • Communicate effectively using various communication channels

The hospitality industry is one of BC’s leading industries. Students who choose to study this program will be prepared to pursue successful careers at hotels, cruise ships, excursions, wineries, and various other attractions in the tourism and hospitality industry.

During this 45-week program, students will take the Hospitality Core, Hospitality Today, and Hospitality Service Delivery course as well as 10 weeks of electives that build upon essential business skills. Throughout the program, students will experience hands-on training in courses where they will have the opportunity to apply learned knowledge into real-life scenarios.

In the Hospitality Core course, students will develop their critical thinking and presentation skills as well as learn the basics of hospitality. In the Hospitality Today course, students will gain an understanding of the general hospitality service standards today. In the Hospitality Service Delivery course, students will build on their general hospitality service standards and earn their FOODSAFE and Guest Service Gold Certificates and become START Restaurant Service Certified. Other earned certifications will depend on the electives taken by the student.

All Sprott Shaw Hospitality Programs incorporate the AHLEI (American Hotel & Lodging Education Institute) which is an organization recognized worldwide.

Why Study At Sprott Shaw?

• Lifetime access to dedicated Employment Services Specialists (ESS) who can help you with resume and cover letter writing, interview skills, and the overall job search after graduation
• Lifetime tuition-free access to course refreshers if you ever need to retrain and update your skills
• Co-op opportunities with recognized organizations across BC including Parq Vancouver, River Rock Casino, Rosewood Hotel Georgia, Best Western Hotels, Delta Hotels, and more
• Multiple start dates so you can start your education when you want to without the wait
• All-inclusive tuition where what you see is what you pay. Our tuition includes registration fees, assessment fees, tuition, textbooks, supplies, course materials, uniforms, certificates, graduation fees, co-op fees, and much more
• Career and professional development success courses to help create a career development marketing plan, learn the cardinal rules of professionalism, and identify the target markets and employment resources for the hospitality industry 
• Certificates including FOODSAFE, Guest Service Gold, and START Restaurant Service
• Preparation and orientation courses to teach you how to find credible research, write papers, create proper citation formats including APA, and study effectively for exams

Learning Objectives

• Upon completion of the program, students will be able to:
  • Provide responsible and professional hospitality services
  • Apply the principles and practices of guest and customer services
  • Prepare presentation materials, compile data and research
  • Communicate effectively using various communication channels

The hospitality industry is one of BC’s leading industries. Students who choose to study this program will be prepared to pursue successful careers at hotels, cruise ships, excursions, wineries, and various other attractions in the tourism and hospitality industry.

This 91-week program is the most robust out of all our hospitality offerings and includes everything students need to know for the industry. This program encompasses material included in the Hospitality Operations with Co-op Program with additional training in management, digital marketing, social media, and online engagement practices.

Students will finish the program with a portfolio of material they have created including plans and projects they have created for real hotels based on different market segments catered for that specific hotel.

By the end of the program, students will have earned a multitude of certificates and credentials including Serving It Right, Guest Service Gold, FOODSAFE, START Certified Restaurant Server, START Certified Front Desk Representative, START Certified Guestroom Attendant, HFIA Hotel Industry Analytics, AHLEI Rooms Division Specialization, AHLEI Sales and Marketing Specialization, and AHLEI Diploma.

All Sprott Shaw Hospitality Programs incorporate the AHLEI (American Hotel & Lodging Education Institute) which is an organization recognized worldwide.

Why Study At Sprott Shaw?

• Lifetime access to dedicated Employment Services Specialists (ESS) who can help you with resume and cover letter writing, interview skills, and the overall job search after graduation
• Lifetime tuition-free access to course refreshers if you ever need to retrain and update your skills
• Co-op opportunities with recognized organizations across BC including Parq Vancouver, River Rock Casino, Rosewood Hotel Georgia, Best Western Hotels, Delta Hotels, and more
• Multiple start dates so you can start your education when you want to without the wait
• All-inclusive tuition where what you see is what you pay. Our tuition includes registration fees, assessment fees, tuition, textbooks, supplies, course materials, uniforms, certificates, graduation fees, co-op fees, and much more
• Career and professional development success courses to help create a career development marketing plan, learn the cardinal rules of professionalism, and identify the target markets and employment resources for the hospitality industry 
• Certificates including FOODSAFE, Guest Service Gold, and START Restaurant Service
• Preparation and orientation courses to teach you how to find credible research, write papers, create proper citation formats including APA, and study effectively for exams

Learning Objectives

• Upon completion of this program, students will be able to:
  • Demonstrate leadership competencies
  • Evaluate financial information and financial implications related to business decisions
  • Provide responsible and professional food and beverage services
  • Supervise front-of-the-house and back-of-the-house hotel and restaurant operations
  • Manage human relations issues
  • Prepare marketing plans and communication strategies
  • Analyze emerging hospitality industry trends and innovations
  • Apply critical thinking and problem-solving techniques to make sound management decisions and recommendations
  • Communicate effectively using various communication channels

This program gives the student the skills and occupational competencies necessary in the industry today based upon the Ministry for Children and Family Development approved curriculum.

Students in this program will develop a broad range of skills through the study and practice of certified courses in order to develop and lead daily age-appropriate activities for children aimed to help promote social, emotional, physical, cognitive and early literacy development. Students learn to observe children and communicate professionally, when appropriate, children’s progress and/or needs with parents, other staff members and individuals involved with the child’s development.

Graduates are eligible to apply for an Early Childhood Educator license from the Ministry for Children and Family Development.
This program includes practicum placement. This experience within a workplace enables Instructional staff to observe the student in a practice situation while providing the student with the opportunity to gain direct exposure to the chosen career field.

Sprott Shaw is a member of Early Childhood Educators of British Columbia (ECEBC).

Learning Objectives
At the end of this program the student will have developed a broad range of skills through the application and understanding of the following learning outcomes:

• Cultural, economic, and generational influences on development
• Main categories and methods of observational recording
• Current licensing and registration regulations, development of policies and procedures, floor plans, and childcare center design
• Development of partnerships with parents, colleagues, and other service providers
• Positive contemporary child guidance practices, causes and characteristics of inappropriate behaviour
• Planning and implementing comprehensive program plans, focusing on social, emotional, cognitive, physical, language and cultural development.
• Activities to facilitate diversity and multi-cultural experiences and concepts to enhance the curriculum
• Creating a positive learning environment that includes fun and engaging music and movement activities, enhancing other learning such as language and language skills
• The use of concepts and activities from LEAP BC 2010
• Resource Booklet and recognizing movement categories and motor skills
• Creativity and open-ended, process-oriented creative art activities and experiences
• Verbal and non-verbal communication skills and techniques.
• Design newsletters and communication tools for parents, children and staff
• Signs and symptoms of common communicable childhood illnesses
• Goal setting, note-taking, problem-solving, and teamwork
• Interview techniques and creating an employment package

The Sprott Shaw College Business Administration Management diploma program provides a foundational understanding of business operations which equips graduates to manage activities in a wide variety of industries. Many graduates find opportunities directing small and medium-sized businesses or providing departmental support in larger organizations.

Learning Objectives
Business Administration Management graduates are able to:

• Develop strategic business plans
• Manage various digital marketing channels such as social media
• Develop and manage project plans
• Devise and execute effective negotiation strategies and sales presentations
• Perform accounting activities and analyze financial statements
• Evaluate return on investment for business operations or marketing activities
• Use SEO and web analytics to improve profitability
• Productively use MS Office including Word, Excel and Access
• Communicate effectively using various communication channels

Health Care Assistants (HCAs) are prepared to work in both healthcare facilities and community agencies. In these roles they are important and valued members of the health care team. They promote and maintain the health, safety, independence, comfort and well-being of individuals and families. HCA’s provide personal care assistance and services in a caring manner that recognizes and supports the unique needs, abilities and backgrounds of clients. They work as members of a health care team in a variety of settings with direction and supervision from other health professionals.

The work done by HCAs is based on a set of fundamental values, beliefs and ethical principles that are consistently reflected in all aspects of their work with clients, families, team members and others. Amongst these core values, beliefs and principles, which serve as foundations of HCA practice, are those related to:

• Human Beings
• Older Adults
• Health and Healing
• Healthcare
• Caring and Caregiving
• The Family in Health and Healing
• Understanding Culture and Diversity

The HCA Internationally Educated with Co-op Program is designed for the student whose first language is not English. This program provides the student with additional language support by front-loading foundational and functional English language at the beginning of the program and will continue to support academic success throughout the program. The HCA Internationally Educated with Co-op Program is designed to provide students with opportunities to develop the knowledge, skills and attitudes necessary to function effectively as front-line care-givers, and respected members of the healthcare team, in community and facility settings. Under the direction and supervision of a health care professional, graduates provide person-centred care aimed at promoting and maintaining the physical, emotional, cognitive, and social well-being of clients. The ESL support will be provided by a qualified ESL instructor who will work closely with the HCA instructional team to promote student learning.

Other components to the HCA Program are Basic and Advanced Hospice Palliative Care Training, Crisis Prevention Training, Introduction to RAI Observation Tool Training, Acute Care Skills, Medication Administration Assistance, Standard First Aid with CPR-C and AED, Foodsafe, WHMIS and Student Practice Education ‘Core’ Orientation (SPECO). These will be completed during the program and are included in program costs. All of these additional certifications are valued by today’s employers. Students will participate in 8 weeks of clinical and/or practicum training.

The Sprott Shaw College Business Administration Management diploma program provides a foundational understanding of business operations which equips graduates to manage activities in a wide variety of industries. Many graduates find opportunities directing small and medium sized businesses or providing departmental support in larger organizations.

Learning Objectives
Business Administration Management graduates are able to:

• Develop strategic business plans
• Manage various digital marketing channels such as social media
• Develop and manage project plans
• Devise and execute effective negotiation strategies and sales presentations
• Perform accounting activities and analyse financial statements
• Evaluate return on investment for business operations or marketing activities
• Use SEO and web analytics to improve profitability
• Productively use MS Office including Word, Excel and Access
• Communicate effectively using various communication channels

This program includes a Co-op placement. This placement enables the student to gain first-hand paid experience in the chosen career field while enabling Instructional staff to observe the student in a practice situation. Please note successful completion of the Co-op is required for graduation.

The Tourism / Hospitality Management Program prepares students for entry-level designation management positions with opportunities to work in areas related to: Food and Beverage Management; Marketing; Front Office Procedures: Transportation; Tours and Ticketing.

Graduates from this program also earn AHLA (American Hotel and Lodging Association) certification.

This program includes a Co-op placement. This placement enables the student to gain first hand paid experience in the chosen career field while enabling Instructional staff to observe the student in a practice situation. Please note successful completion of the Co-op is required for graduation.

Learning Objectives

• Upon completion of this program, students will be able to:
  • Demonstrate leadership competencies
  • Provide responsible and professional hospitality services
  • Supervise front-of-the-house and back-of-the-house hotel and restaurant operations
  • Analyze emerging hospitality industry trends and innovations
  • Apply critical thinking and problem-solving techniques to make sound management decisions and recommendations
  • Describe the size and scope of the tourism industry
  • Describe and understand the five sectors of the tourism/hospitality industry and their economic impact
  • Apply the principles and practices of guest and customer services
  • Productively use industry software including SABRE
  • Communicate effectively using various communication channels

This program gives the student the skills and occupational competencies necessary in the industry today based upon the Ministry for Children and Family Development approved curriculum.

The diploma program provides the content of the Basic program in addition to Infant & Toddler development, and Children with Exceptionalities, involving working with children who require extra support in childcare settings.
Students in this program will develop a broad range of skills through the study and practice of certified courses in order to develop and lead daily age-appropriate activities for children aimed to help promote social, emotional, physical, cognitive and early literacy development. Students learn to observe children and communicate professionally, when appropriate, children’s progress and/or needs with parents, other staff members and individuals involved with the child’s development.

Graduates are eligible to apply for an Early Childhood Educator license from the Ministry for Children and Family Development.
This program includes practicum placement. This experience within a workplace enables Instructional staff to observe the student in a practice situation while providing the student with the opportunity to gain direct exposure to the chosen career field.

Sprott Shaw is a member of Early Childhood Educators of British Columbia (ECEBC).

Learning Objectives
At the end of this program the student will have developed a broad range of skills through the application and understanding of the following learning outcomes:

• Cultural, economic, and generational influences on development
• Main categories and methods of observational recording
• Current licensing and registration regulations, development of policies and procedures, floor plans, and childcare center design
• Development of partnerships with parents, colleagues, and other service providers
• Positive contemporary child guidance practices, causes and characteristics of inappropriate behaviour
• Planning and implementing comprehensive program plans, focusing on social, emotional, cognitive, physical, language and cultural development.
• Activities to facilitate diversity and multi-cultural experiences and concepts to enhance the curriculum
• Creating a positive learning environment that includes fun and engaging music and movement activities, enhancing other learning such as language and language skills
• The use of concepts and activities from LEAP BC 2010
• Resource Booklet and recognizing movement categories and motor skills
• Creativity and open-ended, process-oriented creative art activities and experiences
• Verbal and non-verbal communication skills and techniques.
• Design newsletters and communication tools for parents, children and staff
• Signs and symptoms of common communicable childhood illnesses
• Goal setting, note-taking, problem-solving, and teamwork
• Interview techniques and creating an employment package

Business Administration Sales & Digital Marketing graduates can manage the marketing activities for a wide range of businesses and organizations and can also be employed by advertising, digital and public relations agencies.

Learning Objectives

• Develop strategic marketing plans
• Conduct primary and secondary market research
• Manage various digital marketing channels such as social media
• Evaluate return on investment for various marketing media
• Use Search Engine Optimization and web analytics to improve profitability
• Devise and execute effective sales presentations and negotiation strategies
• Perform accounting activities and analyze financial statements
• Productively use MS Office including Word and Excel
• Communicate effectively using various communication channels