Diploma in Hospitality Management (Co-op)

at Sprott Shaw College - Kelowna College Campus Canada

The hospitality industry is one of BC’s leading industries. Students who choose to study this program will be prepared to pursue successful careers at hotels, cruise ships, excursions, wineries, and various other attractions in the tourism and hospitality industry.

During this 69-week program, students will develop the relevant knowledge and skills to understand the current trends in the hospitality industry. This program includes opportunities for students to learn and practice hotel restaurant accounting, front office, housekeeping management, supervision, revenue management, convention security and loss, and contemporary marketing and sales strategies. In addition to being certified as a restaurant server, students will also be certified as a front desk representative and guest room attendant as well as earn two additional specializations – AHLEI Rooms Division Specialization and AHLEI Sales and Marketing Specialization.

Throughout the program, students will craft employment packages, conduct information interviews, attend employment fairs, and participate in a host of research, contact, web-based and online exercises. Students will also receive hotel industry analytics and revenue management optimization training, which is exclusively offered at Sprott Shaw.

All Sprott Shaw Hospitality Programs incorporate the AHLEI (American Hotel & Lodging Education Institute) which is an organization recognized worldwide.

Why Study At Sprott Shaw?

• Lifetime access to dedicated Employment Services Specialists (ESS) who can help you with resume and cover letter writing, interview skills, and the overall job search after graduation
• Lifetime tuition-free access to course refreshers if you ever need to retrain and update your skills
• Co-op opportunities with recognized organizations across BC including Parq Vancouver, River Rock Casino, Rosewood Hotel Georgia, Best Western Hotels, Delta Hotels, and more
• Multiple start dates so you can start your education when you want to without the wait
• All-inclusive program costs where what you see is what you pay. Our cost includes registration fees, assessment fees, tuition, textbooks, supplies, course materials, uniforms, certificates, graduation fees, co-op fees, and much more
• Career and professional development success courses to help create a career development marketing plan, learn the cardinal rules of professionalism, and identify the target markets and employment resources for the hospitality industry 
• Certificates including FOODSAFE, Guest Service Gold, and START Restaurant Service
• Preparation and orientation courses to teach you how to find credible research, write papers, create proper citation formats including APA, and study effectively for exams

Learning Objectives

• Upon completion of this program, students will be able to:
  • Demonstrate leadership competencies
  • Evaluate financial information and financial implications related to business decisions
  • Provide responsible and professional food and beverage services
  • Supervise front-of-the-house and back-of-the-house hotel and restaurant operations
  • Manage human relations issues
  • Prepare marketing plans and communication strategies
  • Analyze emerging hospitality industry trends and innovations
  • Apply critical thinking and problem-solving techniques to make sound management decisions and recommendations
  • Communicate effectively using various communication channels

The Sprott Shaw College Business Administration Management diploma program provides a foundational understanding of business operations which equips graduates to manage activities in a wide variety of industries. Many graduates find opportunities directing small and medium-sized businesses or providing departmental support in larger organizations.

Learning Objectives
Business Administration Management graduates are able to:

• Develop strategic business plans
• Manage various digital marketing channels such as social media
• Develop and manage project plans
• Devise and execute effective negotiation strategies and sales presentations
• Perform accounting activities and analyze financial statements
• Evaluate return on investment for business operations or marketing activities
• Use SEO and web analytics to improve profitability
• Productively use MS Office including Word, Excel and Access
• Communicate effectively using various communication channels

Learning Objectives
Graduates from this program are able to:

• Assess the impact of various economic, legal, cultural, geographical and political systems on domestic and international business
• Conduct business in compliance with relevant national and international law, legislation, policies, and regulations
• Apply computer skills and knowledge to support business functions
• Apply the importing and exporting functions used in business in the context of domestic and international trade
• Collect, process, and interpret data used to support business
• Adapt business concepts and processes for diverse populations and using culturally appropriate methods
• Assess the contribution of individual and team assignments involving diverse memberships
• Develop international marketing, financial and human resource strategies
• Apply financial knowledge and skills to the business operations
• Develop strategies to utilize domestic and foreign government programs, policies, and agencies to facilitate international trade
• Discuss the business advantages of multilingualism in regard to doing business in a global environment

This program includes a Co-op placement. This placement enables the student to gain first-hand paid experience in the chosen career field while enabling Instructional staff to observe the student in a practice situation. Please note successful completion of the Co-op is required for graduation

The two most recent labour market studies in BC have both come to the same conclusion – tourism in BC is a growth industry. There has been speculation that there will be an increase of about 100,000 new jobs by 2020 due to new jobs and current workers retiring. Although this is great news, it does pose some challenges, not the least of which is establishing a strategy to make sure that BC has enough skilled people in the right place at the right time.

If you are interested in working in the accommodation industry, positions as a front desk agent, housekeeper or bell person are great ways to get an introduction to this sector. Along with meeting people from around the world, these front-line staff members have the advantage of learning about the various aspects of the hotel business (and an opportunity to climb the corporate ladder).

For those who are more interested in being behind the scenes, the accommodation industry also requires workers for business and trade-related positions – including accountants, marketers, cooks, bakers and carpenters.

With thousands of events being hosted at BC properties each year – such as conferences, weddings, seminars and so on – the accommodation sector also requires sales, support and event staff. An integral part of any hotel team includes sales representatives, concierges, event coordinators and others who help bring business to the property and ensure all of the events run smoothly.

So, whether you’re interested in being on the front lines or behind the scenes, working at a mountain resort, wilderness campground or a cosmopolitan hotel in the heart of a bustling city – a career in this dynamic industry can definitely accommodate you.

This program offers AHLA (American Hotel and Lodging Association) certificates.

Learning Objectives

• Upon completion of the program, students will be able to:
  • Demonstrate leadership competencies
  • Provide responsible and professional hospitality services
  • Supervise front-of-the-house and back-of-the-house hotel and restaurant operations
  • Analyze emerging hospitality industry trends and innovations
  • Apply critical thinking and problem-solving techniques to make sound management decisions and recommendations
  • Describe the role and scope of the tourism industry
  • Describe and understand the five sectors of the tourism/hospitality industry and their economic impact
  • Apply the principles and practices of guest and customer services
  • Productively use industry software including SABRE
  • Communicate effectively using various communication channels

This program provides training for internationally educated nurses to adapt to Canadian best practices in nursing. This program prepares internationally trained nurses for roles within the Canadian health care system. Students will develop critical thinking skills used in nursing and will develop cultural awareness and administration skills that are an important part of nursing in Canada.

During the program, students will work on test-taking strategies and nursing topics that are essential in preparation for the Nursing Community Assessment Service (NCAS), which is a pre-requisite to writing the NCLEX RN (Canadian National Nursing Exam).

NCAS provides a three-part competency assessment for internationally-educated health practitioners (IEPs) — including health care aides, licensed practical nurses, registered nurses, and psychiatric nurses — who hope to practice in British Columbia.

In order to work as an RN in Canada, Internationally Educated Nurses (IENs) must complete a 4-stage application process. Please see the “additional info tab” for more information.

This program includes a practicum placement. This experience within a workplace enables Instructional staff to observe the student in a practice situation while providing the student with the opportunity to gain direct exposure to the chosen career field.

Learning Objectives

• Understand the purpose of the Standards of Nursing Practice in BC and the CAN Code of Ethics and their application in various nursing roles and practice settings; therefore, maintain competencies of professional practice
• Understand Ethical Practice with competence in professional judgment and practice decisions guided by the codes of ethics for registered nurses. Uses critical inquiry in the decision-making process and maintains therapeutic, caring and culturally safe relationships with clients and the health care team
• Demonstrate an understanding of Client-focused Provision of Service to clients across the lifespan
• Use the specialized body of knowledge in the following focused areas of nursing care: Physical Examination, Women’s Health & Childbearing, Children’s health Problems to Psychiatric and Mental Health Counselling, General and Perioperative Nursing Care., Care of the elderly and vulnerable population
• Competent application of nursing knowledge for the purpose of the NCAS, as well as to create and maintain therapeutic, caring and culturally safe relationships with clients and the health care team in the future
• Understand the different Scope of Practice, Standards of Practice and Practice Standards for RN, RPN, LPN and HCA in Canada
• Understand the different roles in delivering safe and competent care as HCA, LPN, RN and LPN

Co-op Education
This program includes a Co-op placement. This placement enables the student to gain first hand paid experience in the chosen career field while enabling Instructional staff to observe the student in a practice situation. Please note successful completion of the Co-op is required for graduation

This program gives the student the skills and occupational competencies necessary in the industry today based upon the Ministry for Children and Family Development approved curriculum.

Students in this program will develop a broad range of skills through the study and practice of certified courses in order to develop and lead daily age-appropriate activities for children aimed to help promote social, emotional, physical, cognitive and early literacy development. Students learn to observe children and communicate professionally, when appropriate, children’s progress and/or needs with parents, other staff members and individuals involved with the child’s development.

Graduates are eligible to apply for an Early Childhood Educator license from the Ministry for Children and Family Development.
This program includes practicum placement. This experience within a workplace enables Instructional staff to observe the student in a practice situation while providing the student with the opportunity to gain direct exposure to the chosen career field.

Sprott Shaw is a member of Early Childhood Educators of British Columbia (ECEBC).

Learning Objectives
At the end of this program the student will have developed a broad range of skills through the application and understanding of the following learning outcomes:

• Cultural, economic, and generational influences on development
• Main categories and methods of observational recording
• Current licensing and registration regulations, development of policies and procedures, floor plans, and childcare center design
• Development of partnerships with parents, colleagues, and other service providers
• Positive contemporary child guidance practices, causes and characteristics of inappropriate behaviour
• Planning and implementing comprehensive program plans, focusing on social, emotional, cognitive, physical, language and cultural development.
• Activities to facilitate diversity and multi-cultural experiences and concepts to enhance the curriculum
• Creating a positive learning environment that includes fun and engaging music and movement activities, enhancing other learning such as language and language skills
• The use of concepts and activities from LEAP BC 2010
• Resource Booklet and recognizing movement categories and motor skills
• Creativity and open-ended, process-oriented creative art activities and experiences
• Verbal and non-verbal communication skills and techniques.
• Design newsletters and communication tools for parents, children and staff
• Signs and symptoms of common communicable childhood illnesses
• Goal setting, note-taking, problem-solving, and teamwork
• Interview techniques and creating an employment package

The hospitality industry is one of BC’s leading industries. Students who choose to study this program will be prepared to pursue successful careers at hotels, cruise ships, excursions, wineries, and various other attractions in the tourism and hospitality industry.

This 91-week program is the most robust out of all our hospitality offerings and includes everything students need to know for the industry. This program encompasses material included in the Hospitality Operations with Co-op Program with additional training in management, digital marketing, social media, and online engagement practices.

Students will finish the program with a portfolio of material they have created including plans and projects they have created for real hotels based on different market segments catered for that specific hotel.

By the end of the program, students will have earned a multitude of certificates and credentials including Serving It Right, Guest Service Gold, FOODSAFE, START Certified Restaurant Server, START Certified Front Desk Representative, START Certified Guestroom Attendant, HFIA Hotel Industry Analytics, AHLEI Rooms Division Specialization, AHLEI Sales and Marketing Specialization, and AHLEI Diploma.

All Sprott Shaw Hospitality Programs incorporate the AHLEI (American Hotel & Lodging Education Institute) which is an organization recognized worldwide.

Why Study At Sprott Shaw?

• Lifetime access to dedicated Employment Services Specialists (ESS) who can help you with resume and cover letter writing, interview skills, and the overall job search after graduation
• Lifetime tuition-free access to course refreshers if you ever need to retrain and update your skills
• Co-op opportunities with recognized organizations across BC including Parq Vancouver, River Rock Casino, Rosewood Hotel Georgia, Best Western Hotels, Delta Hotels, and more
• Multiple start dates so you can start your education when you want to without the wait
• All-inclusive tuition where what you see is what you pay. Our tuition includes registration fees, assessment fees, tuition, textbooks, supplies, course materials, uniforms, certificates, graduation fees, co-op fees, and much more
• Career and professional development success courses to help create a career development marketing plan, learn the cardinal rules of professionalism, and identify the target markets and employment resources for the hospitality industry 
• Certificates including FOODSAFE, Guest Service Gold, and START Restaurant Service
• Preparation and orientation courses to teach you how to find credible research, write papers, create proper citation formats including APA, and study effectively for exams

Learning Objectives

• Upon completion of this program, students will be able to:
  • Demonstrate leadership competencies
  • Evaluate financial information and financial implications related to business decisions
  • Provide responsible and professional food and beverage services
  • Supervise front-of-the-house and back-of-the-house hotel and restaurant operations
  • Manage human relations issues
  • Prepare marketing plans and communication strategies
  • Analyze emerging hospitality industry trends and innovations
  • Apply critical thinking and problem-solving techniques to make sound management decisions and recommendations
  • Communicate effectively using various communication channels

The Sprott Shaw College Business Administration Management diploma program provides a foundational understanding of business operations which equips graduates to manage activities in a wide variety of industries. Many graduates find opportunities directing small and medium-sized businesses or providing departmental support in larger organizations.

Learning Objectives
Business Administration Management graduates are able to:

• Develop strategic business plans
• Manage various digital marketing channels such as social media
• Develop and manage project plans
• Devise and execute effective negotiation strategies and sales presentations
• Perform accounting activities and analyze financial statements
• Evaluate return on investment for business operations or marketing activities
• Use SEO and web analytics to improve profitability
• Productively use MS Office including Word, Excel and Access
• Communicate effectively using various communication channels

The Tourism / Hospitality Management Program prepares students for entry-level designation management positions with opportunities to work in areas related to: Food and Beverage Management; Marketing; Front Office Procedures: Transportation; Tours and Ticketing.

Graduates from this program also earn AHLA (American Hotel and Lodging Association) certification.

This program includes a Co-op placement. This placement enables the student to gain first hand paid experience in the chosen career field while enabling Instructional staff to observe the student in a practice situation. Please note successful completion of the Co-op is required for graduation.

Learning Objectives
Upon completion of this program, students will be able to:

• Demonstrate leadership competencies
• Provide responsible and professional hospitality services
• Supervise front-of-the-house and back-of-the-house hotel and restaurant operations
• Analyze emerging hospitality industry trends and innovations
• Apply critical thinking and problem-solving techniques to make sound management decisions and recommendations
• Describe the size and scope of the tourism industry
• Describe and understand the five sectors of the tourism/hospitality industry and their economic impact
• Apply the principles and practices of guest and customer services
• Productively use industry software including SABRE
• Communicate effectively using various communication channels

The Advanced Business Management with Co-op diploma is the ideal way for you to venture into the world of business, network with classmates from around the world, satisfy your intellectual curiosity and add some edge and flair into your academic credentials. Moreover, the co-op term of the program provides graduates with a unique portal into the world of Canadian and global business. This diploma also offers you the option of applying for the Certificate of Supervisory Management with the Canadian Institute of Management.

Learning Objectives
Upon graduation, students will be able to:

• Develop a critical perspective on the world of business
• Acquaint yourself with, or fine-tune your understanding of, management fundamentals
• Sharpen your knowledge and practical command of diverse types of business management
• Enhance presentation skills in a business context
• Read contract law cases and discuss the basics of contract law
• Understand managerial accounting and its relevance to your management practice
• Discuss and observe how marketing functions in the modern economy
• Familiarize yourself with key concepts of economics and their application to the economy
• Draw connections between management, business communication law, managerial accounting, marketing and economics

Co-op- Optional

Advanced Business Management with Co-op was reviewed and approved by the registrar of the Private Training Institutions Branch (PTIB) of the Ministry of Advanced Education, Skills & Training.