Diploma in Tourism and Hospitality Management

at Sprott Shaw College - Richmond College Campus Canada

The Sprott Shaw College Business Administration Management diploma program provides a foundational understanding of business operations which equips graduates to manage activities in a wide variety of industries. Many graduates find opportunities directing small and medium-sized businesses or providing departmental support in larger organizations.

Learning Objectives
Business Administration Management graduates are able to:

• Develop strategic business plans
• Manage various digital marketing channels such as social media
• Develop and manage project plans
• Devise and execute effective negotiation strategies and sales presentations
• Perform accounting activities and analyze financial statements
• Evaluate return on investment for business operations or marketing activities
• Use SEO and web analytics to improve profitability
• Productively use MS Office including Word, Excel and Access
• Communicate effectively using various communication channels

The Tourism / Hospitality Management Program prepares students for entry-level designation management positions with opportunities to work in areas related to: Food and Beverage Management; Marketing; Front Office Procedures: Transportation; Tours and Ticketing.

Graduates from this program also earn AHLA (American Hotel and Lodging Association) certification.

Learning Objectives

• Demonstrate leadership competencies
• Provide responsible and professional hospitality services
• Supervise front-of-the-house and back-of-the-house hotel and restaurant operations
• Analyze emerging hospitality industry trends and innovations
• Apply critical thinking and problem-solving techniques to make sound management decisions and recommendations
• Describe the scope of the tourism industry
• Describe and understand the five sectors of the tourism/hospitality industry and their economic impact
• Apply the principles and practices of guest and customer services
• Productively use industry software including SABRE
• Communicate effectively using various communication channels

The Advanced Business Management with Co-op diploma is the ideal way for you to venture into the world of business, network with classmates from around the world, satisfy your intellectual curiosity and add some edge and flair into your academic credentials. Moreover, the co-op term of the program provides graduates with a unique portal into the world of Canadian and global business. This diploma also offers you the option of applying for the Certificate of Supervisory Management with the Canadian Institute of Management.

Learning Objectives
Upon graduation, students will be able to:

• Develop a critical perspective on the world of business
• Acquaint yourself with, or fine-tune your understanding of, management fundamentals
• Sharpen your knowledge and practical command of diverse types of business management
• Enhance presentation skills in a business context
• Read contract law cases and discuss the basics of contract law
• Understand managerial accounting and its relevance to your management practice
• Discuss and observe how marketing functions in the modern economy
• Familiarize yourself with key concepts of economics and their application to the economy
• Draw connections between management, business communication law, managerial accounting, marketing and economics

Co-op- Optional

Advanced Business Management with Co-op was reviewed and approved by the registrar of the Private Training Institutions Branch (PTIB) of the Ministry of Advanced Education, Skills & Training.

The Sprott Shaw College Business Administration Management diploma program provides a foundational understanding of business operations which equips graduates to manage activities in a wide variety of industries. Many graduates find opportunities directing small and medium sized businesses or providing departmental support in larger organizations.

Learning Objectives
Business Administration Management graduates are able to:

• Develop strategic business plans
• Manage various digital marketing channels such as social media
• Develop and manage project plans
• Devise and execute effective negotiation strategies and sales presentations
• Perform accounting activities and analyse financial statements
• Evaluate return on investment for business operations or marketing activities
• Use SEO and web analytics to improve profitability
• Productively use MS Office including Word, Excel and Access
• Communicate effectively using various communication channels

This program includes a Co-op placement. This placement enables the student to gain first-hand paid experience in the chosen career field while enabling Instructional staff to observe the student in a practice situation. Please note successful completion of the Co-op is required for graduation.

The Sprott Shaw College Business Administration Management diploma program provides a foundational understanding of business operations which equips graduates to manage activities in a wide variety of industries. Many graduates find opportunities directing small and medium-sized businesses or providing departmental support in larger organizations.

Learning Objectives
Business Administration Management graduates are able to:

• Develop strategic business plans
• Manage various digital marketing channels such as social media
• Develop and manage project plans
• Devise and execute effective negotiation strategies and sales presentations
• Perform accounting activities and analyze financial statements
• Evaluate return on investment for business operations or marketing activities
• Use SEO and web analytics to improve profitability
• Productively use MS Office including Word, Excel and Access
• Communicate effectively using various communication channels

The Tourism / Hospitality Management Program prepares students for entry-level designation management positions with opportunities to work in areas related to: Food and Beverage Management; Marketing; Front Office Procedures: Transportation; Tours and Ticketing.

Graduates from this program also earn AHLA (American Hotel and Lodging Association) certification.

This program includes a Co-op placement. This placement enables the student to gain first hand paid experience in the chosen career field while enabling Instructional staff to observe the student in a practice situation. Please note successful completion of the Co-op is required for graduation.

Learning Objectives
Upon completion of this program, students will be able to:

• Demonstrate leadership competencies
• Provide responsible and professional hospitality services
• Supervise front-of-the-house and back-of-the-house hotel and restaurant operations
• Analyze emerging hospitality industry trends and innovations
• Apply critical thinking and problem-solving techniques to make sound management decisions and recommendations
• Describe the size and scope of the tourism industry
• Describe and understand the five sectors of the tourism/hospitality industry and their economic impact
• Apply the principles and practices of guest and customer services
• Productively use industry software including SABRE
• Communicate effectively using various communication channels

The Tourism / Hospitality Management Program prepares students for entry-level designation management positions with opportunities to work in areas related to: Food and Beverage Management; Marketing; Front Office Procedures: Transportation; Tours and Ticketing.

Graduates from this program also earn AHLA (American Hotel and Lodging Association) certification.

This program includes a Co-op placement. This placement enables the student to gain first hand paid experience in the chosen career field while enabling Instructional staff to observe the student in a practice situation. Please note successful completion of the Co-op is required for graduation.

Learning Objectives
Upon completion of this program, students will be able to:

• Demonstrate leadership competencies
• Provide responsible and professional hospitality services
• Supervise front-of-the-house and back-of-the-house hotel and restaurant operations
• Analyze emerging hospitality industry trends and innovations
• Apply critical thinking and problem-solving techniques to make sound management decisions and recommendations
• Describe the size and scope of the tourism industry
• Describe and understand the five sectors of the tourism/hospitality industry and their economic impact
• Apply the principles and practices of guest and customer services
• Productively use industry software including SABRE
• Communicate effectively using various communication channels

Business Administration Sales & Digital Marketing graduates can manage the marketing activities for a wide range of businesses and organizations and can also be employed by advertising, digital and public relations agencies.

Learning Objectives

• Develop strategic marketing plans
• Conduct primary and secondary market research
• Manage various digital marketing channels such as social media
• Evaluate return on investment for various marketing media
• Use Search Engine Optimization and web analytics to improve profitability
• Devise and execute effective sales presentations and negotiation strategies
• Perform accounting activities and analyze financial statements
• Productively use MS Office including Word and Excel
• Communicate effectively using various communication channels

This program provides training for internationally educated nurses to adapt to Canadian best practices in nursing. This program prepares internationally trained nurses for roles within the Canadian health care system. Students will develop critical thinking skills used in nursing and will develop cultural awareness and administration skills that are an important part of nursing in Canada.

During the program, students will work on test-taking strategies and nursing topics that are essential in preparation for the Nursing Community Assessment Service (NCAS), which is a pre-requisite to writing the NCLEX RN (Canadian National Nursing Exam).

NCAS provides a three-part competency assessment for internationally-educated health practitioners (IEPs) — including health care aides, licensed practical nurses, registered nurses, and psychiatric nurses — who hope to practice in British Columbia.

In order to work as an RN in Canada, Internationally Educated Nurses (IENs) must complete a 4-stage application process. Please see the “additional info tab” for more information.

This program includes a practicum placement. This experience within a workplace enables Instructional staff to observe the student in a practice situation while providing the student with the opportunity to gain direct exposure to the chosen career field.

Learning Objectives

• Understand the purpose of the Standards of Nursing Practice in BC and the CAN Code of Ethics and their application in various nursing roles and practice settings; therefore, maintain competencies of professional practice
• Understand Ethical Practice with competence in professional judgment and practice decisions guided by the codes of ethics for registered nurses. Uses critical inquiry in the decision-making process and maintains therapeutic, caring and culturally safe relationships with clients and the health care team
• Demonstrate an understanding of Client-focused Provision of Service to clients across the lifespan
• Use the specialized body of knowledge in the following focused areas of nursing care: Physical Examination, Women’s Health & Childbearing, Children’s health Problems to Psychiatric and Mental Health Counselling, General and Perioperative Nursing Care., Care of the elderly and vulnerable population
• Competent application of nursing knowledge for the purpose of the NCAS, as well as to create and maintain therapeutic, caring and culturally safe relationships with clients and the health care team in the future
• Understand the different Scope of Practice, Standards of Practice and Practice Standards for RN, RPN, LPN and HCA in Canada
• Understand the different roles in delivering safe and competent care as HCA, LPN, RN and LPN

Co-op Education
This program includes a Co-op placement. This placement enables the student to gain first hand paid experience in the chosen career field while enabling Instructional staff to observe the student in a practice situation. Please note successful completion of the Co-op is required for graduation

The two most recent labour market studies in BC have both come to the same conclusion – tourism in BC is a growth industry. There has been speculation that there will be an increase of about 100,000 new jobs by 2020 due to new jobs and current workers retiring. Although this is great news, it does pose some challenges, not the least of which is establishing a strategy to make sure that BC has enough skilled people in the right place at the right time.

If you are interested in working in the accommodation industry, positions as a front desk agent, housekeeper or bell person are great ways to get an introduction to this sector. Along with meeting people from around the world, these front-line staff members have the advantage of learning about the various aspects of the hotel business (and an opportunity to climb the corporate ladder).

For those who are more interested in being behind the scenes, the accommodation industry also requires workers for business and trade-related positions – including accountants, marketers, cooks, bakers and carpenters.

With thousands of events being hosted at BC properties each year – such as conferences, weddings, seminars and so on – the accommodation sector also requires sales, support and event staff. An integral part of any hotel team includes sales representatives, concierges, event coordinators and others who help bring business to the property and ensure all of the events run smoothly.

So, whether you’re interested in being on the front lines or behind the scenes, working at a mountain resort, wilderness campground or a cosmopolitan hotel in the heart of a bustling city – a career in this dynamic industry can definitely accommodate you.

This program offers AHLA (American Hotel and Lodging Association) certificates.

Learning Objectives

• Upon completion of the program, students will be able to:
  • Demonstrate leadership competencies
  • Provide responsible and professional hospitality services
  • Supervise front-of-the-house and back-of-the-house hotel and restaurant operations
  • Analyze emerging hospitality industry trends and innovations
  • Apply critical thinking and problem-solving techniques to make sound management decisions and recommendations
  • Describe the role and scope of the tourism industry
  • Describe and understand the five sectors of the tourism/hospitality industry and their economic impact
  • Apply the principles and practices of guest and customer services
  • Productively use industry software including SABRE
  • Communicate effectively using various communication channels