Diploma in Hospitality Management

at Vancouver Community College - Downtown Campus Canada

Get a comprehensive understanding of business practices in the hospitality industry. Learn to manage guest services for hotels, cruise ships, convention centres, and fine dining establishments.

What you will learn

• Top hospitality business and management practices
• Planning, design, and implementation of hospitality initiatives
• Business and community impact evaluation
• Financial and operations management
• Research and statistical analysis
• E-business and social media marketing
• Current events and change management
• Effective communication in the local, national, and global hospitality market
• Formal and informal meeting procedures
• Labour relations, ethics, and hospitality-related law
• Cultural diversity in British Columbia and Canada
• Community leadership and issue resolution
• Entrepreneurship

What to expect

• Lectures, seminars, and group discussions
• Oral presentations
• Reflective writing
• Research papers and case studies
• Individual and group projects
• Computer simulations
• Quizzes
• Homework
• Final exams

Develop professional skills for artisanal bread and pastry production including foundational baking, gluten-free, savoury, and international products.

What you will learn

• Health, sanitation, and safety
• Use of bakery equipment including scales, mixers, proofers, and ovens
• Knife skills
• Theoretical baking principles and processes
• Ingredients and methodology
• Biscuits and muffins
• Pie dough and straight dough
• Aeration and emulsification
• Cookies, pies, tarts
• Croissant, Danish, and puff dough lamination
• Cakes, cookies, sponges
• Buttercreams, glazes, ganaches
• Dessert plating and presentation
• Composition, use of colours and textures
• Pastries, slices, and squares
• Quickbreads and loaf cakes
• Deep-fat frying
• Yeast doughnuts, cake doughnuts, French crullers
• Fermentation, leavening, gluten development
• Wild yeast, sourdough starters, biga, poolish
• Hearth baking
• Grains and flours
• Shaping and molding
• Mixing and portioning
• Gluten-free baking and ingredients
• Meat and vegetable pies
• Sausage rolls, Cornish pasties, calzones
• Asian buns and tarts
• Pita breads and flatbreads
• Sandwiches
• Consistency and accuracy
• Environmental conditions
• Daily production planning
• Standard math functions
• Retail bakeshop management
• Professional etiquette and personal hygiene
• Troubleshooting and problem solving
• Ingredient and equipment suppliers
• Merchandising, inventory, and cost control
• Waste management
• Catering
• Effective communication

What to expect

• Eleven months of full-time study over four terms:    
• Introduction to Baking
  • Applied Baking
  • Artisan Baking
  • Capstone
• Classes Monday to Friday 7 a.m. - 12:30 p.m. (subject to change)
• Purchase of textbooks and baking tools (available at the VCC Bookstore)
• Purchase of closed-top, non-slip footwear
• A fully operational kitchen and bakeshop environment
• Direct instruction
• Interactive instruction
• Demonstrations
• Problem-solving
• Cooperative learning
• Active participation
• Self-directed learning
• Three weeks of industry work experience
• Capstone project
• Opportunity to take exams for ITA Level 1 certification

Get full theoretical knowledge and practical training in hair design including cutting, colouring, styling, and overall salon management while serving real clients at VCC's state-of-the-art salon and spa.

What you will learn
Graduates of this program will be able to:

• Perform all duties of a hairstylist in accordance with industry health and safety standards related to hygiene, sanitation and disinfection practices.
• Use and maintain tools and equipment according to industry standards.
• Demonstrate professional behavior and communication skills with clients and co-workers.
• Identify the structure and functions of the skin and the hair and recognize possible disease and disorders
• Perform shampooing, conditioning and scalp massaging services using the correct manipulations and professional haircare products.
• Demonstrate elevated and non-elevated haircuts using a variety of tools and techniques.
• Perform wet and dry hair styling using a variety of styling techniques, products and tools.
• Apply the fundamentals of preparing and applying professional colour and lightening products using specific applications and techniques.
• Demonstrate permanent wave procedures using a variety of tools and techniques.
• Describe the types and purposes of hair extensions, wigs and hairpieces.
• Apply fundamental business management knowledge and skills needed to operate a hair salon.

What to expect

• The Hairstylist Certificate program is designed to meet the training needs of the Industry and the required training objectives established by the Industry Training Authority (ITA). The Hairstylist program provides a wide range of student learning opportunities in the classroom, salon and workplace settings. Students will gain hands-on practical experience working with clients in the VCC Salon and Spa. Industry work experience provides students with additional opportunities to apply their knowledge and technical skills in a workplace setting. Classroom instruction is designed for students to develop theoretical knowledge and practical skills which will be applied for success in the VCC Salon and Spa.
• Active student learning and participation is emphasized throughout the program to promote the development of knowledge, technical skills and professional behaviour required for success in the industry. Lectures, demonstrations, group work, peer assessment, reflective journaling, and project based learning strategies are used throughout the program to promote student leaning.

The Early Childhood Care and Education Diploma includes three components: the Basic ECCE, and the integrated Post-Basic Infant Toddler and Special Needs. Each course in the post-basic ECCE program will cover integrated competencies from both specialty areas (Infant Toddler and Special Needs), which will result in an advanced level of professional competence for graduates of the program.

This program provides graduates with an enriched and comprehensive knowledge of typical and atypical child development and inclusive practices in working with children from age 0 to 6. 

Advance your skills in network infrastructure, administration, support, and security for careers in computer information systems management and analysis.

What you will learn
Students who graduate from the program will be able to: 

• Plan, create, and implement computer network systems
• Work with clients and team members to provide desktop/server support
• Implement IT system and data security policies 
• Design, implement and maintain a full virtualization environment
• Engage in computer forensic investigation 
• Design, implement, maintain, and monitor a network using Windows and Linux operating systems. 
• Lead, manage, and direct small-to-medium scale IT projects
• Perform shell scripting or other basic scripting tasks
• Perform data backups and disaster recovery operations
• Operate master consoles to monitor the performance of computer systems and networks and to co-ordinate access and use of computer networks
• Evaluate and install computer hardware, networking software, operating system software and software applications
• Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), wireless networks, mainframe networks, computer workstations, connections to the Internet and peripheral equipment

Learn top strategies and processes for planning, executing, and monitoring projects in a Canadian business environment. Understand the difference between Agile and Waterfall project management, and know how to plan to get a PMI® Project Management Professional (PMP)®, Certified Associate in Project Management (CAPM)®, and other project management designations.

What you will learn
Upon successful completion of the program, graduates will be able to:

• Apply strategies and processes in initiating, planning, executing, monitoring and controlling, and closing projects.
• Manage risks to reduce project uncertainties.
• Demonstrate project management skills to optimize project outcomes.
• Adapt project management approaches to meet the specific needs of organizations.
• Apply strategies for managing stakeholders’ needs and expectations throughout the project lifecycle.
• Construct comprehensive project plans that address the goals and objectives of organizations.
• Apply critical thinking and problem-solving techniques to make sound business management decisions and recommendations.
• Implement effective communication plans to ensure project success.
• Utilize change management strategies to support project implementation.
•  Demonstrate ethical and professional behaviours as a project team member.
• Communicate and contribute as a project team member to the overall success of projects.
• Apply reflective practices to identify professional development opportunities and enhance lifelong learning.

Students will learn advanced skills in Microsoft Office (including Word, Outlook, Excel, PowerPoint, and Access), business communications and data management. Students will also become proficient at keyboarding and at creating, revising, formatting and processing a wide range of business documents. In addition, they will be introduced to computerized accounting and given the skills to handle office finances. These skills, as well as training in time management and social media use, plus practice with a variety of communication skills, will equip graduates for administrative assistant work.

Get expert industry training in facial treatments, manicure, pedicure, gel application, hair removal, makeup, and body massage while serving real clients at VCC's state-of-the-art salon and spa.

What you will learn
Upon successful completion of the Esthetics & Spa Therapy Certificate Program students will be able to:

• Practice skin and body therapies in accordance with safety, hygiene, and sanitation standards and regulations.
• Describe human anatomy, physiology and chemical composition specific to concerns relating to nail, skin, body, and hair removal treatments.
• Perform spa treatments based on client consultation, skin analysis and nutritional needs.
• Apply the principles of colour and design to lash, brow and specialized makeup techniques.
• Perform in an ethical and professional manner conducive to spa environments.
• Apply retail business administration practices and marketing techniques for operating a spa.

What to expect

• The Esthetics & Spa Therapy Certificate Program provides a wide range of student learning opportunities in the classroom, spa and workplace settings. Students will gain hands-on practical experience working with clients in the VCC Salon and Spa. Industry work experience provides students with additional opportunities to apply their knowledge and technical skills in a workplace setting. Classroom instruction is designed for students to develop theoretical knowledge and practical skills which will be applied for success in the VCC Salon and Spa.
• Participation is integral to the development of practical skills in this program; therefore, students assume the role of client, therapist and spa coordinator.
• Work practicum offers students spa industry work experience, opportunities to practice knowledge and skills learned at the college and potential for employment.

Start your career as a professional dancer by learning a full repertoire including ballet, modern, jazz, and flamenco in addition to arts entrepreneurship and administration.

What you will learn

• Professional, entry-level dance technique in ballet, modern, jazz, and flamenco
• Artistic dance movement language and repertoire
• Elite-level rehearsal skills and performance readiness
• Coordination and skeletal alignment
• Anatomical efficiency and movement quality
• Physical virtuosity, balance, and control
• Classical line
• Pointe work (women)
• Muscular and cardiovascular strength
• Spinal articulation
• Coordination and isolations
• Pas de deux and ensemble work
• Floor work and jump sequences
• Time-keeping and rhythmical sense
• Theatricality and musicality
• Structured and contact improvisation
• Use of props, set pieces, voice, and text
• Western European, African, Latin American, and Indian rhythm traditions
• Anatomy, injury prevention, treatment, and rehabilitation
• Emotional health and self-awareness
• Nutrition and body conditioning
• Thematic exploration
• Journaling and composition
• Information literacy and research skills
• Critical thinking and creative input
• Peer evaluation
• Dance industry knowledge
• Mentorship and professional dance goal-setting
• Arts administration and entrepreneurship
• Ballet and modern dance teaching
• History of twentieth century Western visual and performing arts

What to expect

• Studio classes
• Lectures and presentations
• Group work
• Performances
• Guest choreographers
• Arts management sessions
• Performance technology workshops
• Instructional media
• Skills demonstrations
• Practical and theoretical assignments
• Written examinations

The Accounting Diploma provides students with a solid foundation in business management in the first year of the program and an opportunity for more advanced, specialized study of accounting in the second year.