Associate in Applied Science - Automotive Collision and Refinishing Technician

at MSM Group - Spokane Community College USA

The Marketing program is designed for students who want to specialize in fields involved with the distribution of goods and services from producer to consumer. Students take core business courses followed by marketing specialty courses such as marketing, retailing, advertising and international business. Students are also required to gain work experience as part of the program. There is opportunity for teamwork and leadership experience through participation in college DECA, international management and marketing organization.

All students graduating from this program must have a minimum grade of 2.0 on each of the management; accounting; economics; and general business required courses. Students must also have a 2.0 cumulative grade point average on all required courses in the program.

Learning Outcomes

• Understand the position of contemporary marketing within the economy and recognize how it fits into the global economy and the world of e-commerce.
• Analyze strategies and tactics to develop a balanced marketing mix to reach targeted market groups in both the consumer and business to business sectors in order to create satisfied customers.
• Analyze and understand the elements of the marketing mix, which includes having the right products/services in the right place at the right price with proper promotion to position a product/service to reach the targeted groups.
• Understand how the functions of marketing (buying, selling, transporting, storing, standardization and grading, financing, risk taking, marketing research) support the marketing mix.
• Understand and appreciate how outside environmental forces (technology, political legal, competition, social cultural, economic) influence changes in a firm’s marketing mix.
• Understand the need for market information systems, understand consumer/buyer behavior and market segmentation.
• Understand the need to support marketing goals with management skills, communication skills, human relation skills, and ethical behavior.

The Customer Service degree is a two-year professional program.  The Customer Service Representative program provides the  business background and human relations skills needed to work successfully with clients and customers.  Students may participate in online or on-ground classes.  This degree prepares students for jobs as customer service representatives.  An associate degree in customer service introduces students to techniques used to deliver quality customer service care.  Students develop their communication, marketing, personnel supervision, and customer relations skills.  Subjects taught during a customer service training program are a combination of business and customer service specific courses.  These individuals are the face of the company and are the ones who deal with customers in a friendly and courteous manner.  Customer service professionals are required to interact with customers before, during, and after the sale has been made as well.  Customer service training program graduates will also have a better chance of reaching the supervisory or management levels in this field.

College credit toward degree completion may be earned by articulating from a high school business program, by prior learning assessment, or by completing comprehensive tests administered by the Business Technology Department.

Learning Outcomes

• Use positive human relations skills to successfully deal directly with customers personally or by telephone.
• Appreciate the importance of customer service and its direct relationship to the success of a company.
• Perform a variety of routine clerical duties which may include making photocopies and sorting mail.
• Use current office equipment and office-related software.
• Demonstrate proficiency in Microsoft Word (expert level) and at the specialist level of Access, Excel, PowerPoint, and Outlook.
• Apply knowledge of grammar and punctuation skills.

Radiologic technologists are an integral part of the allied health team of healthcare workers providing patient care. Their primary duties include producing radiographic examinations that aid the physicians in diagnosing diseases and/or injuries. The radiologic technologist performs examinations at the request of a physician.

The technologist’s primary role is obtaining top quality radiographic images while providing patient care. Radiologic departments can be found in hospitals, freestanding clinics and physician offices. While in the program the students become proficient at performing examinations in general radiography, fluoroscopy, surgery, trauma and intensive care units.

Upon completion and graduation of the program the students are able to take the national registry examination given by the American Registry of Radiologic Technologists (ARRT).

Each required course for graduation must be completed with a grade of 2.0 or better before proceeding to the next quarter. All clinicals must be completed with a grade of 2.5 or better.

National background checks and drug screening are completed at the beginning of the program and if there is a finding, clinical sites may not accept the student. This could prevent program completion, inability to take the national exam, and future employment due to a failed background check and/or drug screening.

Learning Outcomes

• Students will have skills and knowledge for an entry-level radiographic technologist.
• Students will have the skills to effectively utilize good communication skills.
• Students will have the skills to effectively utilize critical thinking and problem solving skills.
• Students will have the skills to become responsible for lifelong learning through continuing education and/or advancement in the field of radiology.

Mechanical Engineering Technology prepares students for advanced mechanical drafting and design using both CAD drafting and Solid Modeling techniques.  The course of study prepares students to work in engineering teams for large and small manufacturing firms, consulting engineering firms, testing, and research companies.

Students learn the design and manufacturing processes required for a product to be developed from the initial concept to final production.  Students not only learn to draft using CAD and Solid Modeling techniques, but also get "hands-on" practical experience in 3D Printing, engineering design projects, and by learning fabrication processes used in industry.  Coursework includes design and assembly techniques as well as shop practice techniques and shop safety.  The course of study includes advanced disciplines of engineering technology such as math, physics, electrical theory, manufacturing, project management, and/or optional studies as available in statics, the strength of materials, chemistry, etc.

Learning Outcomes

• Use the systems, symbols, language and mechanics of the drafting field.
• Skillfully apply computers and engineering office software for documentation, communication, design, and drafting.
• Identify, solve, and apply engineering calculations relevant to a full drafting and design project.
• Work productively in a team environment and/or as an independent drafter/designer when required.
• Work with the sense of responsibility and accuracy required in the field of engineering design and drafting.
• Develop individual and full sets of drafting projects including shop drawings, assembly drawings, schematics, and construction plans using 2-D CAD and 3-D CAD solid modeling.
• Create accurate solid model computer files to transfer to rapid prototypes, CNC use, shop drawings, or engineering designs.
• Identify and select appropriate materials and processing of materials used in industry for a design project.
• Demonstrate basic shop practices in woods, metals, plastics, and composites, including machining, fabrication/welding, assembly and testing for design prototypes.
• Demonstrate global awareness of the impact of efficiency, effectiveness, cost, and sustainability in design.
• Create, track, and maintain an engineering design project from inception through scheduling, drafting, prototyping, costing, and documentation.

Vascular Technology is an Allied Health profession in which practitioners perform diagnostic and monitoring procedures using sound waves. The vascular sonographer performs examinations at the request or direction of a physician. Through subjective sampling and/or recording, the vascular sonographer proceeds with the examination to create an easily definable foundation of data from which a correct anatomic and physiologic diagnosis may be established for each patient.

The various types of ultrasound imaging equipment require a highly skilled sonographer to obtain the imaging information or other data required. The vascular sonographer must obtain appropriate history, physical findings, and pertinent laboratory data to adapt the imaging techniques to obtain comprehensive and diagnostic information.

Learning Outcomes

• Perform high quality vascular tests on patients, while tailoring the examinations to bring out abnormalities present.
• Develop skill in performing indirect and direct vascular imaging and Doppler assessment in all areas of the body.
• Quantitate, subjectively evaluate, and interpret data collected to assist the physician in arriving at a diagnosis.
• Develop clinical understanding of the anatomy, physiology, pathology, diagnosis, and treatment of the major vascular diseases and disorders.
• Communicate effectively in a professional manner with physicians, patients, and members of the healthcare team.

Echocardiography is an Allied Health profession specifically concerning the diagnosis and treatment of patients with cardiac and peripheral vascular disease. The technologist performs examinations at the request or direction of a physician. Through subjective sampling and/or recording, the technologist proceeds with the examination to create an easily definable foundation of data from which a correct anatomic and physiologic diagnosis may be established for each patient.

The primary role of the cardiovascular sonographer is to obtain recordings of ultrasound images of the heart and related structures for the physician to interpret. The various types of ultrasound equipment require a highly skilled operator to obtain the imaging information or other data required. The cardiovascular sonographer must obtain appropriate clinical history, cardiac-related physical findings, and pertinent laboratory data in order to adapt the imaging techniques to obtain comprehensive and diagnostic echocardiographic information.

Learning Outcomes

• Perform high quality noninvasive cardiovascular tests on patients, while tailoring the examinations to bring out abnormalities present. Develop skill in performing m-mode, two-dimensional and doppler echocardiograms, electrocardiograms, exercise tolerance testing, ambulatory electrocardiographic monitoring and pacemaker reprogramming and monitoring.
• Quantitate, subjectively evaluate and interpret data collected to assist the physician in arriving at a diagnosis.
• Develop clinical understanding of the anatomy, physiology, pathology, diagnosis and treatment of the major adult and pediatric cardiac diseases and deformities.
• Communicate effectively in a professional manner with physicians, patients and members of health teams.

The Automotive Collision and Refinishing Technician program teaches the skills necessary to succeed in the automotive collision repair industry.  Instruction is primarily in a shop situation where field conditions are simulated.  Students are able to learn by demonstration and direct hands on experience.

Students are instructed in a wide range of skills, including welding, sheet metal repair and replacement, fabrication and restoration techniques, frame and unibody repair, as well as repair and replacement of structural components.

The refinishing portion of our program provides students with a comprehensive education in modern refinishing techniques and materials, as well as material and damage estimation. Students will learn all phases of substrate preparation, color matching and application of the latest paint materials including water born products.

Learning Outcomes

• Understand the characteristics of metal and the principles of metal correction.
• Repair damaged bodies, frames, suspensions and sheet metal; remove and replace glass.
• Refinish complete vehicles and spot damaged areas with the latest in refinishing products and equipment.
• Estimate damage costs.
• Understand automotive electrical principles and minor services.
• Weld (wire feed) to industry standards.
• Understand basic shop operation.
• Understand hazardous waste management.
• Demonstrate shop safety practices.

From smart phones to autonomous cars, electronic technology is an integral and constantly changing part of our world. An Electronics Engineering Technician degree provides the foundation necessary to pursue a career in this exciting field.

This lab intensive program provides practical, hands-on experience with a variety of equipment used in the industry. Classes are designed to develop the skills necessary to help engineers develop new electronic products and to evaluate, test, troubleshoot, and repair existing products. Graduates find employment with a wide variety of companies including electronic equipment manufacturers, medical equipment manufacturers, service companies, and hospitals.

To qualify for an associate in applied science degree, students must successfully complete seven quarters of study. The first five quarters are common to all the electronics programs. Students then choose to specialize in Avionics, Applications, or Mechatronics.

Learning Outcomes

• State the characteristics of electronic components and circuits.
• Calculate circuit parameters.
• Demonstrate proper safety procedures.
• Construct electronic parameters.
• Use electronic test equipment to evaluate and troubleshoot electronic circuits.
• Explain career related regulatory requirements.

The objective of this program is to permit the student maximum flexibility in designing a two-year program of study in business. The student may specialize in a particular area of business such as marketing, management, project management or entrepreneurship; or select courses that provide a general exposure to several areas of business.

The AAS in Business curriculum serves the student by offering modalities for most every course within the degree path for student convenience.

All students graduating from this program must have a minimum grade of 2.0 on each of the Management, Accounting, Economics, and Business required courses. Students must also have a minimum 2.0 cumulative grade point average on all required courses in the program.

Learning Outcomes

• Understand the nature of operations, ownership, marketing, business environmental factors, ethics, human resources, finances, regulations, research methodology, and decision-making processes of business.
• Understand realistic mathematical problems relating to the various segments of today's business world.
• Use desk-top calculators efficiently and demonstrate computer user skills including Internet applications.
• Understand the theory of occupation behavior, the basis of human motivation, cultural diversity, organizational structure, and the leader/manager's role in developing a sound behavioral climate in the business organization.
• Communicate effectively--verbal and written--in order to function in the world of work.
• Emphasize skills in one or more areas of business as well as possess "generalist" skills.
• Participate in a supervised volunteer community service experience.
• Understand international business concepts.

The Machinist/CNC Technology program is designed to provide students with the skills necessary to gain employment in the manufacturing industry. The first year of the program will focus on skills used in a modern machine shop: machine shop math, blueprint reading, and conventional machine tool theory and lab. The last year offers advanced conventional machining and specialized training in CNC theory with introduction to CAD/CAM and procedures in quality control.

Each required course for graduation must be completed with a grade of 2.0 or higher before proceeding to the next quarter.

Learning Outcomes

• Operate a variety of CNC machines.
• Set up tooling for CNC machining operations.
• Perform quality control functions to ensure part compliance with required specification.
• Interpret blueprints.
• Possess knowledge of their role as an employee and factors that are critical to the company’s success.