Associate in Applied Science - Aviation Maintenance Technology

at MSM Group - Spokane Community College USA

The Marketing program is designed for students who want to specialize in fields involved with the distribution of goods and services from producer to consumer. Students take core business courses followed by marketing specialty courses such as marketing, retailing, advertising and international business. Students are also required to gain work experience as part of the program. There is opportunity for teamwork and leadership experience through participation in college DECA, international management and marketing organization.

All students graduating from this program must have a minimum grade of 2.0 on each of the management; accounting; economics; and general business required courses. Students must also have a 2.0 cumulative grade point average on all required courses in the program.

Learning Outcomes

• Understand the position of contemporary marketing within the economy and recognize how it fits into the global economy and the world of e-commerce.
• Analyze strategies and tactics to develop a balanced marketing mix to reach targeted market groups in both the consumer and business to business sectors in order to create satisfied customers.
• Analyze and understand the elements of the marketing mix, which includes having the right products/services in the right place at the right price with proper promotion to position a product/service to reach the targeted groups.
• Understand how the functions of marketing (buying, selling, transporting, storing, standardization and grading, financing, risk taking, marketing research) support the marketing mix.
• Understand and appreciate how outside environmental forces (technology, political legal, competition, social cultural, economic) influence changes in a firm’s marketing mix.
• Understand the need for market information systems, understand consumer/buyer behavior and market segmentation.
• Understand the need to support marketing goals with management skills, communication skills, human relation skills, and ethical behavior.

The Landscape Management program provides a study of ornamental plant materials and turf and how they relate to landscape design, construction, installation, maintenance, bidding & estimating, irrigation and arboriculture. The curriculum is built around landscape certified competencies. This program is accredited by the National Association of Landscape Professionals (NALP).  At the successful completion of the second year, passing all required coursework, the student will receive the associate in applied sciences degree.

The following is a typical student schedule. Individual student schedules may differ slightly depending on course availability. Courses may only be offered in the quarter indicated.  Outlined curriculum assumes students begin the program fall quarter and continue winter and spring quarters, with summer quarter off. It is recommended that students work closely with the program advisor when planning classes.

Learning Outcomes

• Apply planting and maintenance practices to lawns, trees and shrubs during the course of a year.
• Apply concepts of landscape design, construction, and installation of residential and small commercial projects.
• Understand and apply the concepts of residential irrigation.
• Diagnose causes of plant problems (i.e. insect, disease, and abiotic problems) and suggest appropriate remedies.
• Understand and apply the principles of weed science to landscape weed management.
• Understand and apply the principles of business management and human relations to agribusiness management.

The Architectural Technology program prepares students to become CAD drafters for the building design industry. Students focus on gaining proficiency with Computer Aided Drafting (CAD), 3–D modeling and Building Information Modeling (BIM) applications utilizing principles of design, the design process, building codes and building materials as they relate to building projects. This program prepares the drafter to translate ideas, rough sketches, specifications, calculations and existing drawings into drawings used within each phase of the design and construction process.

The first year consists of developing residential building design drawings and documents used by architects and building design engineers. Students use the most commonly used software utilized in the building design industry to gain proficiency in 2–D and 3–D Computer Aided Drafting (CAD). In addition, the first year consists of manual drafting, orthographic projections, freehand sketching, presentation graphics (isometric and perspective pictorial drawing), light construction principles (materials and methods), use of drafting expressions, international residential codes and sustainability issues. Emphasis is placed on architectural construction documents, which include site plans, floor plans, roof plans, footing and foundation plans, framing plans, exterior elevations, building and wall sections, window and door schedules, stair design, interior elevations, details and plumbing, HVAC, electrical and lighting plans. Graphic representation using computer software is used in the production of documents of the common phrases of architectural design including programming, schematic design, design development and construction documents. Utilization of the above is finalized in the development of residential working drawings.

The second year consists of developing architectural working drawings using Computer Aided Drafting (CAD) and Building Information Modeling (BIM) related to commercial building design. Class projects will be developed from a preliminary design utilizing drafting techniques, standards and practices of the profession, including office procedure knowledge, use of building materials; structural framing systems as used in the building industry and study of the International Building Code.

Learning Outcomes

• Understand fundamental architectural drafting concepts and methods.
• Describe and identify residential construction materials and methods of assembly.
• Demonstrate competencies in the development and output of residential construction documents.
• Investigate relevant components of the International Residential Code and apply.
• Distinguish the sequential steps of the design process and project delivery methods.
• Demonstrate competencies in the development and output of commercial construction documents.
• Recognize and classify commercial construction materials, structural systems and methods of assembly.
• Explore sustainable design systems and methods and determine possible integrations with architectural design concepts.

Echocardiography is an Allied Health profession specifically concerning the diagnosis and treatment of patients with cardiac and peripheral vascular disease. The technologist performs examinations at the request or direction of a physician. Through subjective sampling and/or recording, the technologist proceeds with the examination to create an easily definable foundation of data from which a correct anatomic and physiologic diagnosis may be established for each patient.

The primary role of the cardiovascular sonographer is to obtain recordings of ultrasound images of the heart and related structures for the physician to interpret. The various types of ultrasound equipment require a highly skilled operator to obtain the imaging information or other data required. The cardiovascular sonographer must obtain appropriate clinical history, cardiac-related physical findings, and pertinent laboratory data in order to adapt the imaging techniques to obtain comprehensive and diagnostic echocardiographic information.

Learning Outcomes

• Perform high quality noninvasive cardiovascular tests on patients, while tailoring the examinations to bring out abnormalities present. Develop skill in performing m-mode, two-dimensional and doppler echocardiograms, electrocardiograms, exercise tolerance testing, ambulatory electrocardiographic monitoring and pacemaker reprogramming and monitoring.
• Quantitate, subjectively evaluate and interpret data collected to assist the physician in arriving at a diagnosis.
• Develop clinical understanding of the anatomy, physiology, pathology, diagnosis and treatment of the major adult and pediatric cardiac diseases and deformities.
• Communicate effectively in a professional manner with physicians, patients and members of health teams.

The Business Software Specialist degree is a two-year program with classes offered online or on-campus. This program combines training in information processing systems and office administration to give students the diversified training and background needed to hold positions of responsibility in business offices. Upon completion students will be prepared for administrative positions that require advanced spreadsheet, database, presentation, and project management software. This program provides students with one or more of the following additional areas: basic computer hardware troubleshooting, online collaboration, MOS certification, or basic network administration.

Learning Outcomes

• Acquire comprehensive knowledge of and ability to use Microsoft Word, Excel, Access, PowerPoint, Project, and Outlook software.
• Handle multiple deadlines and priorities in an office setting.
• Think critically and act logically to evaluate situations, solve problems, and make decisions.
• Handle a variety of internal and external business forms and understand their purpose.
• Compile and analyze data, prepare concise reports and presentations, use information processing technology and software.
• Demonstrate organizational, planning, and project management skills.
• Exhibit management initiative, dependability, and flexibility; follow directions; and take pride in quality work.
• Appreciate the scope of business operations and economics systems.
• Organize and plan office work and exercise leadership skills that make the employee a successful member of a dynamic team.
• Operate a variety of business machines, including computers, copy machines and scanners, transcribing equipment, facsimiles, printers, telephones, and calculating machines.
• Acquire a technical overview of office information systems, basic computer hardware, and network administration.

The Customer Service degree is a two-year professional program.  The Customer Service Representative program provides the  business background and human relations skills needed to work successfully with clients and customers.  Students may participate in online or on-ground classes.  This degree prepares students for jobs as customer service representatives.  An associate degree in customer service introduces students to techniques used to deliver quality customer service care.  Students develop their communication, marketing, personnel supervision, and customer relations skills.  Subjects taught during a customer service training program are a combination of business and customer service specific courses.  These individuals are the face of the company and are the ones who deal with customers in a friendly and courteous manner.  Customer service professionals are required to interact with customers before, during, and after the sale has been made as well.  Customer service training program graduates will also have a better chance of reaching the supervisory or management levels in this field.

College credit toward degree completion may be earned by articulating from a high school business program, by prior learning assessment, or by completing comprehensive tests administered by the Business Technology Department.

Learning Outcomes

• Use positive human relations skills to successfully deal directly with customers personally or by telephone.
• Appreciate the importance of customer service and its direct relationship to the success of a company.
• Perform a variety of routine clerical duties which may include making photocopies and sorting mail.
• Use current office equipment and office-related software.
• Demonstrate proficiency in Microsoft Word (expert level) and at the specialist level of Access, Excel, PowerPoint, and Outlook.
• Apply knowledge of grammar and punctuation skills.

The software development program trains students in current web and desktop application development using diverse industry technologies. Software development is an evolving field of study requiring continuing education and the ability to adapt to constant change. Graduates from this program acquire problem solving skills, are encouraged to work independently and as a team, and be ethical in all interactions.

Learning Outcomes

• Learn programming concepts and techniques that enable students to be a lifetime learner as technology evolves.
• Understand and implement cost effective and efficient web sites.
• Understand how to properly create, store, and retrieve data from a normalized database.
• Solve problems while developing software or web sites.
• Communicate with clients while developing software or web sites.
• Demonstrate responsibility for meeting deadlines and addressing client needs.
• Understand how technology relates and impacts society.
• Design, develop, deploy and maintain software and web development projects specified by a client.
• Demonstrate professionalism and flexibility.
• Develop research skills and techniques.

Electrical maintenance and automation technicians are responsible for the maintenance, testing, repair, and/or replacement of the electrical systems and controls found in modern industrial plants and large commercial buildings.

As the electrical systems become more sophisticated, so must the skills of the electrical maintenance and automation technician. By mixing the theoretical with practical hands-on lab experiences using modern up-to-date industrial equipment and techniques, the student will be prepared for a challenging career in electrical maintenance.

Learning Outcomes

• Understand the inherent dangers of and be able to work safely around electricity.
• Be familiar with electrical theory, electrical terms and electrical circuits (AC & DC).
• Able to identify common electrical materials, parts, and components.
• Understand the theory, operation, and maintenance of AC & DC generators and motors.
• Know basic electronic theory and components.
• Able to design, wire, and troubleshoot conventional motor control circuits.
• Demonstrate proper transformer connections and understand the operation of industrial lighting.
• Able to perform electrical conduit bending using trigonometric calculations.
• Understand and apply the fundamentals of the National Electrical Code.
• Understand pneumatic system theory, math, symbols, and circuits.
• Understand hydraulic theory, components, symbols, and circuits.
• Demonstrated ability to work in the electrical power industry through the documented work experience approved bby the cooperative education supervisor and/or the Bonneville Power Administration.

Electrical maintenance and automation technicians are responsible for the maintenance, testing, repair, and/or replacement of the electrical systems and controls found in modern industrial plants and large commercial buildings.

As the electrical systems become more sophisticated, so must the skills of the electrical maintenance and automation technician. By mixing the theoretical with practical hands-on lab experiences using modern up-to-date industrial equipment and techniques, the student will be prepared for a challenging career in electrical maintenance.

Students are offered several options within the Electrical Maintenance and Automation program. They may choose to complete an AAS degree with specialized training in one of the following areas: Electrical Maintenance and Automation or Power Systems Maintenance. Electrical Trainee or Electrical Sales option certificates also are offered.
Students must maintain a 2.0 GPA in each course of the major discipline before advancing to the subsequent quarter. Students not meeting this minimum are required to repeat the deficient course before progressing.

Learning Outcomes

• Electrical Maintenance and Automation
• Understand the inherent dangers of and be able to work safely around electricity.
• Be familiar with electrical theory, electrical terms, and electrical circuits (AC & DC).
• Be able to identify common electrical materials, parts, and components.
• Understand the theory, operation and maintenance of AC & DC generators and motors.
• Know basic electronic theory and components and be able to wire, program, and maintain solid state motor controls (Variable Frequency Drives).
• Be able to design, sire and troubleshoot conventional motor control circuits.
• Understand the components and be able to design, program, wire, troubleshoot, and maintain Programmable Logic Controllers.
• Demonstrate proper transformer connections and understand the operation of industrial lighting.
• Able to perform electrical conduit bending using trigonometric calculations.
• Understand and apply the fundamentals of the National Electric Code.

This program prepares individuals for employment in medical offices. Spokane is a major regional center for medical care offering many opportunities for employment. Positions are available in medical clinics, medical insurance companies private physician’s offices, and many other healthcare settings.

Students completing the Medical Office Specialist degree also earn the medical Clerical Certificate and the Medical Reception Certificate, which are embedded in the degree.

Completion of two courses (MSEC 120 and MSEC 121) within the Medical Office Specialist degree allow students to earn and apply for the Peace Studies Certificate at SCC.

Learning Outcomes

• Receive patients and visitors.
• Appropriately manage telephone and electronic communications.
• Schedule appointments and procedures including office, diagnostic, and surgical procedures.
• Apply legal and ethical standards.
• Develop keyboarding skills and use of computer applications.
• Create and maintain patient records.
• File, rebill, and troubleshoot insurance claims for the medical office to include government, PPO, and HMO insurance.
• Code using CPT and ICD-10-CM coding systems.
• Perform typical medical office financial activities using applicable software.
• Correlate knowledge of general anatomy and medical terminology to perform administrative medical assistant duties, as above.