Associate in Applied Science - Customer Service Representative

at MSM Group - Spokane Community College USA

Diesel/Heavy Duty mechanics repair and maintain trucks, busses, logging, mining, agricultural and construction equipment.  In addition, they maintain and repair diesel and gasoline engines, compressors and pumps.

Learning Outcomes

• Understand construction, function and fundamentals of heavy duty vehicle components.
• Diagnose mechanical and performance problems.
• Make decisions as to disposition of worn parts (usable, recondition or replace).
• Operate precision repair and diagnostic equipment (including electrical and diesel fuel systems).
• Weld (arc, acetylene, and wire feed).
• Read and interpret repair manuals.
• Appreciate the importance of good public relations with customers, employer and fellow employees.
• Understand basic shop operation.
• Utilize the theory of overhead and labor cost in relationship to profit.
• Comprehend the concept of apprenticeship and how it functions.

The challenge of management!  It takes a special kind of person with a special knack to be a good business manager.  Over 70 percent of the workforce in Spokane is employed in the fields of business, health care and marketing. This creates a big demand for entry-level managers and supervisors.

The management program at SCC is designed to prepare students for these positions.  The curriculum incorporates individual hands-on experiences while learning the basic principles of business management.

Learning Outcomes

• Understand organizational behavior and leadership, management, business operation, finances, location and layout, record keeping, merchandising and business promotion.
• Understand the planning, organizing, leading and controlling functions of running a business on a day-to-day basis.
• Incorporate information technology and computer applications, including Internet, to the business environment.
• Understand human relations and the importance of ethics, possess an awareness of cultural diversity, the role of international business, the fundamental principles of business law, credit and collections, problem solving, and group decision processes as used in today's business world.
• Understand and possibly accept the challenging entrepreneurial role of owning their own business.
• Communicate effectively.
• Utilize management skills and knowledge by participating in cooperative education and/or supervised volunteer experience.

The Surgical Technology program prepares students to function in cooperation with the surgeon and nurses in the operating room performing duties that are vital for the safety and care of surgical patients. Students must have knowledge and skills in surgical aseptic techniques for preparation and use of materials during a surgical procedure. Students also must be able to relate to patients and other people in the field. Using reasonable judgment when working in emergency surgical situations is required.

At the completion of the program, students will be able to accept the responsibility expected of the surgical technologist as a beginning staff employee in the operating room. Prior to graduation, students will sit for the National Certifying Examination for Surgical Technologists for qualification as a certified surgical technologist (CST).

Learning Outcomes

• Apply knowledge and skills of biological sciences in preparing and implementing operating room procedures.
• Identify and apply the concepts of medical ethics in relationship to the patient, physician and health facility.
• Recognize and apply the knowledge of legal implications of their actions as it relates to themselves, the physician and the medical facility.
• Identify and utilize surgical instruments, equipment, sutures, dressings and medications in the operating room according to minimal established competencies.
• Comprehend surgical terminology utilized within the operating room environment.
• Apply the concepts of social sciences in relating to patients, and other members of the health team.
• Identify professional inter-relatedness & inter-dependency of all segments of the health care delivery system.

Electrical maintenance and automation technicians are responsible for the maintenance, testing, repair, and/or replacement of the electrical systems and controls found in modern industrial plants and large commercial buildings.

As the electrical systems become more sophisticated, so must the skills of the electrical maintenance and automation technician. By mixing the theoretical with practical hands-on lab experiences using modern up-to-date industrial equipment and techniques, the student will be prepared for a challenging career in electrical maintenance.

Students are offered several options within the Electrical Maintenance and Automation program. They may choose to complete an AAS degree with specialized training in one of the following areas: Electrical Maintenance and Automation or Power Systems Maintenance. Electrical Trainee or Electrical Sales option certificates also are offered.
Students must maintain a 2.0 GPA in each course of the major discipline before advancing to the subsequent quarter. Students not meeting this minimum are required to repeat the deficient course before progressing.

Learning Outcomes

• Electrical Maintenance and Automation
• Understand the inherent dangers of and be able to work safely around electricity.
• Be familiar with electrical theory, electrical terms, and electrical circuits (AC & DC).
• Be able to identify common electrical materials, parts, and components.
• Understand the theory, operation and maintenance of AC & DC generators and motors.
• Know basic electronic theory and components and be able to wire, program, and maintain solid state motor controls (Variable Frequency Drives).
• Be able to design, sire and troubleshoot conventional motor control circuits.
• Understand the components and be able to design, program, wire, troubleshoot, and maintain Programmable Logic Controllers.
• Demonstrate proper transformer connections and understand the operation of industrial lighting.
• Able to perform electrical conduit bending using trigonometric calculations.
• Understand and apply the fundamentals of the National Electric Code.

The Architectural Technology program prepares students to become CAD drafters for the building design industry. Students focus on gaining proficiency with Computer Aided Drafting (CAD), 3–D modeling and Building Information Modeling (BIM) applications utilizing principles of design, the design process, building codes and building materials as they relate to building projects. This program prepares the drafter to translate ideas, rough sketches, specifications, calculations and existing drawings into drawings used within each phase of the design and construction process.

The first year consists of developing residential building design drawings and documents used by architects and building design engineers. Students use the most commonly used software utilized in the building design industry to gain proficiency in 2–D and 3–D Computer Aided Drafting (CAD). In addition, the first year consists of manual drafting, orthographic projections, freehand sketching, presentation graphics (isometric and perspective pictorial drawing), light construction principles (materials and methods), use of drafting expressions, international residential codes and sustainability issues. Emphasis is placed on architectural construction documents, which include site plans, floor plans, roof plans, footing and foundation plans, framing plans, exterior elevations, building and wall sections, window and door schedules, stair design, interior elevations, details and plumbing, HVAC, electrical and lighting plans. Graphic representation using computer software is used in the production of documents of the common phrases of architectural design including programming, schematic design, design development and construction documents. Utilization of the above is finalized in the development of residential working drawings.

The second year consists of developing architectural working drawings using Computer Aided Drafting (CAD) and Building Information Modeling (BIM) related to commercial building design. Class projects will be developed from a preliminary design utilizing drafting techniques, standards and practices of the profession, including office procedure knowledge, use of building materials; structural framing systems as used in the building industry and study of the International Building Code.

Learning Outcomes

• Understand fundamental architectural drafting concepts and methods.
• Describe and identify residential construction materials and methods of assembly.
• Demonstrate competencies in the development and output of residential construction documents.
• Investigate relevant components of the International Residential Code and apply.
• Distinguish the sequential steps of the design process and project delivery methods.
• Demonstrate competencies in the development and output of commercial construction documents.
• Recognize and classify commercial construction materials, structural systems and methods of assembly.
• Explore sustainable design systems and methods and determine possible integrations with architectural design concepts.

Diagnostic Medical Sonography is an allied Health Profession where non-physician professionals perform a diagnostic procedure using high frequency sound waves (ultrasound) to produce dynamic visual images of organs, tissues, or blood flow inside the body.  Sonography is used to examine many parts of the body:  abdomen, breasts, OB/GYN, thyroid, scrotum, and blood vessels.  It is also used to guide needles for tissue biopsy or drain an abnormal fluid collection from a body cavity.  Sonography is a radiation-free imaging modality and procedures are performed at the request of a physician.

A diagnostic medical sonographer is a highly-skilled professional who uses specialized equipment to create images of structures inside the human body that are used by physicians to make a medical diagnosis.  Prior to starting a procedure, the sonographer must obtain an appropriate history, assess physical findings and review pertinent laboratory data.  This information is used to tailor the procedure to ensure comprehensive and diagnostic images are acquired.

Learning Outcomes

• Communicate effectively and in a professional manner with physicians, patients and other members of the healthcare team.
• Competently perform sonographic examinations of the abdomen, superficial structures and obstetrics & gynecology disciplines on patients, while tailoring the examinations to enhance the presence of abnormalities.
• Comprehend a clinical understanding of the anatomy, physiology, pathology, diagnosis and treatment of the major adult and fetal diseases and deformities.
• Establish the ability to quantify, subjectively evaluate and interpret the data collected to assist the physician in arriving at a diagnosis.
• Strive to meet the health care needs of the community.

The associate in applied science degree in Natural Resource Management prepares students to work in the forestry area. This program is accredited by the Society of American Foresters. Two additional options are available: Parks and Recreation or Wildlife Fisheries. The Parks and Recreation option prepares students for park maintenance and/or interpretive positions.  The Wildlife/Fisheries option prepares students to perform field sampling as well as habitat restoration work.

All students must complete an internship of at least 400 hours to complete the degree.  Second year: Student may remain in the main program which is forestry based, or they may select one of the two options for an AAS degree which requires a total of 105 credits.

Learning Outcomes

• Identify selected forest trees, shrubs, and forbs native to the Pacific Northwest.
• Use various instruments to measure the height, diameter and age of trees and apply this data to volume, site and growth determinations.
• Identify species and habitat needs of common northwest freshwater fish, birds and wildlife.
• Operate hand compasses, level, global positioning systems, and electronic instruments in determining slopes, turning angles, running traverses, locating ownership boundaries, and determining locations.
• Utilize maps and aerial photographs in the management of natural resources, including through the use of geographic information systems.
• Recognize common diseases and insect pests of forest trees and assess their damage.
• Use the computer as a tool for solving natural resources problems.
• Apply field techniques to sample, measure, and monitor wildlife, birds and fish species and their habitat.
• Demonstrate human relationship skills and professional behavior needed for successful job performance.
• Parks maintenance and equipment.
• Recognize and apply the various silvicultural systems and techniques used in ecosystem management.
• Understand concepts of ecology, conservation and management for fish and wildlife species and their habitats.
• Understand concepts involved in soil science including soil management, conservation, and use of soils in forestry and agriculture.
• Maintain and safely operate a chainsaw.
• Write technical reports and give presentations.

This regionally respected American Bar Association (ABA) approved program consists of basic and specialty legal courses designed to prepare students for employment in the legal services field. The program offers an Associate in Applied Sciences (AAS) in Paralegal Studies, and Paralegal Certificate.

The AAS in Paralegal Studies is awarded after completion of 90-98 credits of required coursework. If full class loads are taken each quarter, the program requires 6-7 quarters to complete. The supervised legal work experience required for graduation or the internship must be approved by the program director. A grade of 2.0 or higher in each class (including prerequisites) is required for both the AAS degree and the certificate.

Students may enroll in the certificate program instead of the AAS program if the student is in the process of or has completed an Associate in Arts degree (AA), a bachelor's degree, or advanced degree from an accredited college and/or university.

Learning Outcomes

• Apply knowledge of law and legal procedures through legal research, writing, document drafting, analysis of facts, interviewing and investigation.
• Develop skills in civil and criminal pretrial and trial practice, real estate, business, family law, commercial transactions and litigation, bankruptcy proceedings, intellectual property, estate planning, probate and other specialty areas.
• Develop technological and organizational skills, including categorizing and organizing documents, calendaring, assessing and prioritizing work; managing time; creating and maintaining databases; and using standard forms and checklists.
• Develop understanding of rules of professional and ethical conduct, competence, professionalism and client service.

The Landscape Management program provides a study of ornamental plant materials and turf and how they relate to landscape design, construction, installation, maintenance, bidding & estimating, irrigation and arboriculture. The curriculum is built around landscape certified competencies. This program is accredited by the National Association of Landscape Professionals (NALP).  At the successful completion of the second year, passing all required coursework, the student will receive the associate in applied sciences degree.

The following is a typical student schedule. Individual student schedules may differ slightly depending on course availability. Courses may only be offered in the quarter indicated.  Outlined curriculum assumes students begin the program fall quarter and continue winter and spring quarters, with summer quarter off. It is recommended that students work closely with the program advisor when planning classes.

Learning Outcomes

• Apply planting and maintenance practices to lawns, trees and shrubs during the course of a year.
• Apply concepts of landscape design, construction, and installation of residential and small commercial projects.
• Understand and apply the concepts of residential irrigation.
• Diagnose causes of plant problems (i.e. insect, disease, and abiotic problems) and suggest appropriate remedies.
• Understand and apply the principles of weed science to landscape weed management.
• Understand and apply the principles of business management and human relations to agribusiness management.

Basic and advanced procedures in food preparation are included in the two-year Culinary Arts program. A detailed study is made of the various cooking methods for meats, fish, poultry, vegetables, soups and sauces. Menu terminology and cooking terms are defined and illustrated. Students are given the opportunity to study management factors affecting food cost control, specifications and standards for foods, sanitation, kitchen planning, kitchen equipment, and personnel policies.

Learning Outcomes

• Prepare and serve food in a first class restaurant environment.
• Develop menus listing menu items for a food service operation.
• Practice safe and sanitary work habits in a first class restaurant establishment.
• Produce menu items accurately from standardized recipes.
• Order, purchase and store foods in a commercial kitchen facility.
• Inventory food products.
• Operate commercial kitchen machinery in a safe manner.
• Calculate the costs of a standardized recipe.
• Prepare fine desserts for a first class restaurant.
• Hire and supervise kitchen employees.