Associate in Applied Science - Diesel/Heavy Duty Equipment

at MSM Group - Spokane Community College USA

The Customer Service degree is a two-year professional program.  The Customer Service Representative program provides the  business background and human relations skills needed to work successfully with clients and customers.  Students may participate in online or on-ground classes.  This degree prepares students for jobs as customer service representatives.  An associate degree in customer service introduces students to techniques used to deliver quality customer service care.  Students develop their communication, marketing, personnel supervision, and customer relations skills.  Subjects taught during a customer service training program are a combination of business and customer service specific courses.  These individuals are the face of the company and are the ones who deal with customers in a friendly and courteous manner.  Customer service professionals are required to interact with customers before, during, and after the sale has been made as well.  Customer service training program graduates will also have a better chance of reaching the supervisory or management levels in this field.

College credit toward degree completion may be earned by articulating from a high school business program, by prior learning assessment, or by completing comprehensive tests administered by the Business Technology Department.

Learning Outcomes

• Use positive human relations skills to successfully deal directly with customers personally or by telephone.
• Appreciate the importance of customer service and its direct relationship to the success of a company.
• Perform a variety of routine clerical duties which may include making photocopies and sorting mail.
• Use current office equipment and office-related software.
• Demonstrate proficiency in Microsoft Word (expert level) and at the specialist level of Access, Excel, PowerPoint, and Outlook.
• Apply knowledge of grammar and punctuation skills.

Mechanical Engineering Technology prepares students for advanced mechanical drafting and design using both CAD drafting and Solid Modeling techniques.  The course of study prepares students to work in engineering teams for large and small manufacturing firms, consulting engineering firms, testing, and research companies.

Students learn the design and manufacturing processes required for a product to be developed from the initial concept to final production.  Students not only learn to draft using CAD and Solid Modeling techniques, but also get "hands-on" practical experience in 3D Printing, engineering design projects, and by learning fabrication processes used in industry.  Coursework includes design and assembly techniques as well as shop practice techniques and shop safety.  The course of study includes advanced disciplines of engineering technology such as math, physics, electrical theory, manufacturing, project management, and/or optional studies as available in statics, the strength of materials, chemistry, etc.

Learning Outcomes

• Use the systems, symbols, language and mechanics of the drafting field.
• Skillfully apply computers and engineering office software for documentation, communication, design, and drafting.
• Identify, solve, and apply engineering calculations relevant to a full drafting and design project.
• Work productively in a team environment and/or as an independent drafter/designer when required.
• Work with the sense of responsibility and accuracy required in the field of engineering design and drafting.
• Develop individual and full sets of drafting projects including shop drawings, assembly drawings, schematics, and construction plans using 2-D CAD and 3-D CAD solid modeling.
• Create accurate solid model computer files to transfer to rapid prototypes, CNC use, shop drawings, or engineering designs.
• Identify and select appropriate materials and processing of materials used in industry for a design project.
• Demonstrate basic shop practices in woods, metals, plastics, and composites, including machining, fabrication/welding, assembly and testing for design prototypes.
• Demonstrate global awareness of the impact of efficiency, effectiveness, cost, and sustainability in design.
• Create, track, and maintain an engineering design project from inception through scheduling, drafting, prototyping, costing, and documentation.

Approved courses in both airframe and powerplant mechanics are offered to meet the Federal Aviation Administration requirements. General aircraft courses offered the first two quarters are prerequisites to both the airframe and powerplant phase of the program. Students receive a well-rounded education in general aircraft mechanics the first two quarters of the program. Third- and fourth-quarter course offerings include both lecture and lab courses in airframe repair, and fifth- and sixth-quarter offerings include lecture and lab courses in powerplant repair. Courses to satisfy the requirements for an AAS degree will be by arrangement.

Graduates of the program are eligible to take the FAA examination for both the Airframe and Powerplant licenses. A minimum of 1,900 attendance hours is required to take these exams.

Learning Outcomes

• Qualified to take the FAA general, airframe, and powerplant tests.
• Able to perform the duties of a beginning certified mechanic with entry level skills in the repair, maintenance, inspection and overhaul of airframe and of aircraft powerplants, including electrical systems, sheet metal, welding, hydraulic systems, rigging and assembly, wood, fabric and finishes, propellers, ignition systems, lubrication systems, and general overhaul procedures.
• Able to use tools, equipment, methods, and procedures in repair, maintenance, and inspection of aircraft and powerplants.
• Able to meet the requirements for an AAS degree from Spokane Community College.

Diesel/Heavy Duty mechanics repair and maintain trucks, busses, logging, mining, agricultural and construction equipment.  In addition, they maintain and repair diesel and gasoline engines, compressors and pumps.

Learning Outcomes

• Understand construction, function and fundamentals of heavy duty vehicle components.
• Diagnose mechanical and performance problems.
• Make decisions as to disposition of worn parts (usable, recondition or replace).
• Operate precision repair and diagnostic equipment (including electrical and diesel fuel systems).
• Weld (arc, acetylene, and wire feed).
• Read and interpret repair manuals.
• Appreciate the importance of good public relations with customers, employer and fellow employees.
• Understand basic shop operation.
• Utilize the theory of overhead and labor cost in relationship to profit.
• Comprehend the concept of apprenticeship and how it functions.

The Greenhouse and Nursery Management program provides students with knowledge and practice in plant production.  Graduates of the program are experienced in topics including plant propagation, pest and disease management, greenhouse management, floral design, plant identification, and business management. At the successful completion of the second year, passing all required coursework, the student will receive the associate in applied sciences degree.

The following is a typical student schedule. Individual student schedules may differ slightly depending on course availability. Courses may only be offered in the quarter indicated.  Outlined curriculum assumes students begin the program fall quarter and continue winter and spring quarters, with summer quarter off. It is recommended that students work closely with the program advisor when planning classes.

Learning Outcomes

• Apply the concepts of floral design and management to a commercial florist business.
• Apply growing and maintenance practices to greenhouse and container grown stock during the course of the year.
• Identify and be able to care for the major indoor plants used in interiorscaping.
• Understand and apply the principles of business management and human relations to agribusiness management.

Echocardiography is an Allied Health profession specifically concerning the diagnosis and treatment of patients with cardiac and peripheral vascular disease. The technologist performs examinations at the request or direction of a physician. Through subjective sampling and/or recording, the technologist proceeds with the examination to create an easily definable foundation of data from which a correct anatomic and physiologic diagnosis may be established for each patient.

The primary role of the cardiovascular sonographer is to obtain recordings of ultrasound images of the heart and related structures for the physician to interpret. The various types of ultrasound equipment require a highly skilled operator to obtain the imaging information or other data required. The cardiovascular sonographer must obtain appropriate clinical history, cardiac-related physical findings, and pertinent laboratory data in order to adapt the imaging techniques to obtain comprehensive and diagnostic echocardiographic information.

Learning Outcomes

• Perform high quality noninvasive cardiovascular tests on patients, while tailoring the examinations to bring out abnormalities present. Develop skill in performing m-mode, two-dimensional and doppler echocardiograms, electrocardiograms, exercise tolerance testing, ambulatory electrocardiographic monitoring and pacemaker reprogramming and monitoring.
• Quantitate, subjectively evaluate and interpret data collected to assist the physician in arriving at a diagnosis.
• Develop clinical understanding of the anatomy, physiology, pathology, diagnosis and treatment of the major adult and pediatric cardiac diseases and deformities.
• Communicate effectively in a professional manner with physicians, patients and members of health teams.

The Fire Science Technology program is designed to prepare students for entry-level careers as firefighters for municipal, industrial, state, and federal fire departments. The primary mission of the Fire Science Technology program is the identification and mitigation of emergencies in order to preserve life and property.

Program Requirements: admittance to the Fire Science Lab classes requires the student's age to be at least 18 or with the instructor's permission. All students are required to carry student accident insurance throughout their enrollment in the Fire Science program.  A 2.0 grade or better must be maintained in all courses required for a degree.

Learning Outcomes

• Have a well–rounded technical background for entry into fire service or rescue related fields.
• Apply knowledge and skill to a successful entrance into the fire service.   

Handle basic Fire, Rescue, and EMS duties.
The duties of the firefighter include, but are not limited to, extinguishing and controlling fires, performing rescue and evacuation work incidental to fire control, accidents, natural disasters, and other incidents where human life is threatened. Firefighters also render emergency aid to those in need. The responsibilities of fire prevention, inspection, and public relation programs aimed at reducing death and property loss are also undertaken.

This AAS degree program is accredited by the Commission on Accreditation for Health Informatics and Information Management Education (www.cahiim.org) and prepares students for employment in maintaining and processing health information in hospitals, nursing facilities, ambulatory care clinics and health insurance agencies. Training in a realistic work environment include managing computer databases, coding and abstracting clinical data, quality control management of information, health-related legal principles and policies, and knowledge of the Health Insurance Portability and Accountability Act (HIPAA) and HITECH Act regulations. Upon completion of the program, students are eligible to take the Registered Health Information Technician (RHIT) certification exam offered by the American Health Information Management Association (AHIMA).

Learning Outcomes

• Abstract and process data from patient records using a variety of computer programs.
• Collect, tabulate, compute and prepare statistical reports for use by the medical staff, administration, governing board and authorized agencies.
• Code clinical data for reimbursement, research and other reporting purposes.
• Perform review of health information for patient care evaluation, quality improvement, and utilization management.
• Operate and evaluate various electronic health record (EHR) systems.
• Apply legal principles, policies, regulations and standards for the control, release and use of health information.
• Utilize computers to compile data, process information for prospective payment systems (PPS) and perform information processing.

As a paraprofessional in the accounting field, the accounting assistant analyzes and interprets the essential information about the operations of a business and contributes vitally to important policies and decisions.

An accounting assistant should have an above-average aptitude for working with numbers and the ability to concentrate and communicate. Accounting affords a continuing challenge to creative, alert minds.

In addition to earning and AAS at the completion of the six-quarter program, students will earn an Accounting Clerk Certificate after completing the first three-quarters of the AAS degree, and an Accounting Assistant AAS after completing the full six quarters of the program. All students graduating from this program must have a minimum grade of 2.0 in each of the accounting, business, economics, and management courses. Students must also have a 2.0 cumulative minimum grade point average in all required courses in this program.

This degree is non-transferable to a four-year university. Students working toward the associate in arts degree for transfer to a four-year institution should consult individually with an advisor or counselor for planning the Business DTA or AA degree program. For information on Business DTA and AA degree requirements, refer to the Degree and Certificate Requirements section of the CCS catalog. More information on specific transfer programs can be found in the Academic Programs section of the CCS catalog.

Learning Outcomes

• Analyze financial data and prepare statistical comparisons for use in the budgeting process.
• Assist in determination of inventory order quantities, cash requirements, capital investment decisions, and break-even analysis.
• Use various types of office machines.
• Post and/or supervise the posting of accounts receivable and payable.
• Help maintain data processing applications of routine accounting systems.
• Have a basic comprehension of business operations, a knowledge of business vocabulary, and an understanding of economic systems.
• Prepare monthly, quarterly or annual business and payroll tax reports.
• Process payroll related transactions.

The Landscape Management program provides a study of ornamental plant materials and turf and how they relate to landscape design, construction, installation, maintenance, bidding & estimating, irrigation and arboriculture. The curriculum is built around landscape certified competencies. This program is accredited by the National Association of Landscape Professionals (NALP).  At the successful completion of the second year, passing all required coursework, the student will receive the associate in applied sciences degree.

The following is a typical student schedule. Individual student schedules may differ slightly depending on course availability. Courses may only be offered in the quarter indicated.  Outlined curriculum assumes students begin the program fall quarter and continue winter and spring quarters, with summer quarter off. It is recommended that students work closely with the program advisor when planning classes.

Learning Outcomes

• Apply planting and maintenance practices to lawns, trees and shrubs during the course of a year.
• Apply concepts of landscape design, construction, and installation of residential and small commercial projects.
• Understand and apply the concepts of residential irrigation.
• Diagnose causes of plant problems (i.e. insect, disease, and abiotic problems) and suggest appropriate remedies.
• Understand and apply the principles of weed science to landscape weed management.
• Understand and apply the principles of business management and human relations to agribusiness management.