Associate in Applied Science - Greenhouse-Nursery

at MSM Group - Spokane Community College USA

The Customer Service degree is a two-year professional program.  The Customer Service Representative program provides the  business background and human relations skills needed to work successfully with clients and customers.  Students may participate in online or on-ground classes.  This degree prepares students for jobs as customer service representatives.  An associate degree in customer service introduces students to techniques used to deliver quality customer service care.  Students develop their communication, marketing, personnel supervision, and customer relations skills.  Subjects taught during a customer service training program are a combination of business and customer service specific courses.  These individuals are the face of the company and are the ones who deal with customers in a friendly and courteous manner.  Customer service professionals are required to interact with customers before, during, and after the sale has been made as well.  Customer service training program graduates will also have a better chance of reaching the supervisory or management levels in this field.

College credit toward degree completion may be earned by articulating from a high school business program, by prior learning assessment, or by completing comprehensive tests administered by the Business Technology Department.

Learning Outcomes

• Use positive human relations skills to successfully deal directly with customers personally or by telephone.
• Appreciate the importance of customer service and its direct relationship to the success of a company.
• Perform a variety of routine clerical duties which may include making photocopies and sorting mail.
• Use current office equipment and office-related software.
• Demonstrate proficiency in Microsoft Word (expert level) and at the specialist level of Access, Excel, PowerPoint, and Outlook.
• Apply knowledge of grammar and punctuation skills.

Diagnostic Medical Sonography is an allied Health Profession where non-physician professionals perform a diagnostic procedure using high frequency sound waves (ultrasound) to produce dynamic visual images of organs, tissues, or blood flow inside the body.  Sonography is used to examine many parts of the body:  abdomen, breasts, OB/GYN, thyroid, scrotum, and blood vessels.  It is also used to guide needles for tissue biopsy or drain an abnormal fluid collection from a body cavity.  Sonography is a radiation-free imaging modality and procedures are performed at the request of a physician.

A diagnostic medical sonographer is a highly-skilled professional who uses specialized equipment to create images of structures inside the human body that are used by physicians to make a medical diagnosis.  Prior to starting a procedure, the sonographer must obtain an appropriate history, assess physical findings and review pertinent laboratory data.  This information is used to tailor the procedure to ensure comprehensive and diagnostic images are acquired.

Learning Outcomes

• Communicate effectively and in a professional manner with physicians, patients and other members of the healthcare team.
• Competently perform sonographic examinations of the abdomen, superficial structures and obstetrics & gynecology disciplines on patients, while tailoring the examinations to enhance the presence of abnormalities.
• Comprehend a clinical understanding of the anatomy, physiology, pathology, diagnosis and treatment of the major adult and fetal diseases and deformities.
• Establish the ability to quantify, subjectively evaluate and interpret the data collected to assist the physician in arriving at a diagnosis.
• Strive to meet the health care needs of the community.

Mechanical Engineering Technology prepares students for advanced mechanical drafting and design using both CAD drafting and Solid Modeling techniques.  The course of study prepares students to work in engineering teams for large and small manufacturing firms, consulting engineering firms, testing, and research companies.

Students learn the design and manufacturing processes required for a product to be developed from the initial concept to final production.  Students not only learn to draft using CAD and Solid Modeling techniques, but also get "hands-on" practical experience in 3D Printing, engineering design projects, and by learning fabrication processes used in industry.  Coursework includes design and assembly techniques as well as shop practice techniques and shop safety.  The course of study includes advanced disciplines of engineering technology such as math, physics, electrical theory, manufacturing, project management, and/or optional studies as available in statics, the strength of materials, chemistry, etc.

Learning Outcomes

• Use the systems, symbols, language and mechanics of the drafting field.
• Skillfully apply computers and engineering office software for documentation, communication, design, and drafting.
• Identify, solve, and apply engineering calculations relevant to a full drafting and design project.
• Work productively in a team environment and/or as an independent drafter/designer when required.
• Work with the sense of responsibility and accuracy required in the field of engineering design and drafting.
• Develop individual and full sets of drafting projects including shop drawings, assembly drawings, schematics, and construction plans using 2-D CAD and 3-D CAD solid modeling.
• Create accurate solid model computer files to transfer to rapid prototypes, CNC use, shop drawings, or engineering designs.
• Identify and select appropriate materials and processing of materials used in industry for a design project.
• Demonstrate basic shop practices in woods, metals, plastics, and composites, including machining, fabrication/welding, assembly and testing for design prototypes.
• Demonstrate global awareness of the impact of efficiency, effectiveness, cost, and sustainability in design.
• Create, track, and maintain an engineering design project from inception through scheduling, drafting, prototyping, costing, and documentation.

Electrical maintenance and automation technicians are responsible for the maintenance, testing, repair, and/or replacement of the electrical systems and controls found in modern industrial plants and large commercial buildings.

As the electrical systems become more sophisticated, so must the skills of the electrical maintenance and automation technician. By mixing the theoretical with practical hands-on lab experiences using modern up-to-date industrial equipment and techniques, the student will be prepared for a challenging career in electrical maintenance.

Learning Outcomes

• Understand the inherent dangers of and be able to work safely around electricity.
• Be familiar with electrical theory, electrical terms and electrical circuits (AC & DC).
• Able to identify common electrical materials, parts, and components.
• Understand the theory, operation, and maintenance of AC & DC generators and motors.
• Know basic electronic theory and components.
• Able to design, wire, and troubleshoot conventional motor control circuits.
• Demonstrate proper transformer connections and understand the operation of industrial lighting.
• Able to perform electrical conduit bending using trigonometric calculations.
• Understand and apply the fundamentals of the National Electrical Code.
• Understand pneumatic system theory, math, symbols, and circuits.
• Understand hydraulic theory, components, symbols, and circuits.
• Demonstrated ability to work in the electrical power industry through the documented work experience approved bby the cooperative education supervisor and/or the Bonneville Power Administration.

From smart phones to autonomous cars, electronic technology is an integral and constantly changing part of our world. An Electronics Engineering Technician degree provides the foundation necessary to pursue a career in this exciting field.

This lab intensive program provides practical, hands-on experience with a variety of equipment used in the industry. Classes are designed to develop the skills necessary to help engineers develop new electronic products and to evaluate, test, troubleshoot, and repair existing products. Graduates find employment with a wide variety of companies including electronic equipment manufacturers, medical equipment manufacturers, service companies, and hospitals.

To qualify for an associate in applied science degree, students must successfully complete seven quarters of study. The first five quarters are common to all the electronics programs. Students then choose to specialize in Avionics, Applications, or Mechatronics.

Learning Outcomes

• State the characteristics of electronic components and circuits.
• Calculate circuit parameters.
• Demonstrate proper safety procedures.
• Construct electronic parameters.
• Use electronic test equipment to evaluate and troubleshoot electronic circuits.
• Explain career related regulatory requirements.

The software development program trains students in current web and desktop application development using diverse industry technologies. Software development is an evolving field of study requiring continuing education and the ability to adapt to constant change. Graduates from this program acquire problem solving skills, are encouraged to work independently and as a team, and be ethical in all interactions.

Learning Outcomes

• Learn programming concepts and techniques that enable students to be a lifetime learner as technology evolves.
• Understand and implement cost effective and efficient web sites.
• Understand how to properly create, store, and retrieve data from a normalized database.
• Solve problems while developing software or web sites.
• Communicate with clients while developing software or web sites.
• Demonstrate responsibility for meeting deadlines and addressing client needs.
• Understand how technology relates and impacts society.
• Design, develop, deploy and maintain software and web development projects specified by a client.
• Demonstrate professionalism and flexibility.
• Develop research skills and techniques.

Electrical maintenance and automation technicians are responsible for the maintenance, testing, repair, and/or replacement of the electrical systems and controls found in modern industrial plants and large commercial buildings.

As the electrical systems become more sophisticated, so must the skills of the electrical maintenance and automation technician. By mixing the theoretical with practical hands-on lab experiences using modern up-to-date industrial equipment and techniques, the student will be prepared for a challenging career in electrical maintenance.

Students are offered several options within the Electrical Maintenance and Automation program. They may choose to complete an AAS degree with specialized training in one of the following areas: Electrical Maintenance and Automation or Power Systems Maintenance. Electrical Trainee or Electrical Sales option certificates also are offered.
Students must maintain a 2.0 GPA in each course of the major discipline before advancing to the subsequent quarter. Students not meeting this minimum are required to repeat the deficient course before progressing.

Learning Outcomes

• Electrical Maintenance and Automation
• Understand the inherent dangers of and be able to work safely around electricity.
• Be familiar with electrical theory, electrical terms, and electrical circuits (AC & DC).
• Be able to identify common electrical materials, parts, and components.
• Understand the theory, operation and maintenance of AC & DC generators and motors.
• Know basic electronic theory and components and be able to wire, program, and maintain solid state motor controls (Variable Frequency Drives).
• Be able to design, sire and troubleshoot conventional motor control circuits.
• Understand the components and be able to design, program, wire, troubleshoot, and maintain Programmable Logic Controllers.
• Demonstrate proper transformer connections and understand the operation of industrial lighting.
• Able to perform electrical conduit bending using trigonometric calculations.
• Understand and apply the fundamentals of the National Electric Code.

Diesel/Heavy Duty mechanics repair and maintain trucks, busses, logging, mining, agricultural and construction equipment.  In addition, they maintain and repair diesel and gasoline engines, compressors and pumps.

Learning Outcomes

• Understand construction, function and fundamentals of heavy duty vehicle components.
• Diagnose mechanical and performance problems.
• Make decisions as to disposition of worn parts (usable, recondition or replace).
• Operate precision repair and diagnostic equipment (including electrical and diesel fuel systems).
• Weld (arc, acetylene, and wire feed).
• Read and interpret repair manuals.
• Appreciate the importance of good public relations with customers, employer and fellow employees.
• Understand basic shop operation.
• Utilize the theory of overhead and labor cost in relationship to profit.
• Comprehend the concept of apprenticeship and how it functions.

Completion of the two-year Heating, Ventilation, Air Conditioning and Refrigeration (HVAC/R) program at Spokane Community College prepares the student for an entry-level position in one of the most challenging occupations available.

Entry-level HVAC/R technicians typically work on residential and light commercial systems performing equipment installations, preventative maintenance, and service and repair functions. Opportunities also are available in systems design and sales.

Areas of study include basic HVAC/R systems, electricity, heating, local gas and oil codes, load calculations, cooling, refrigeration, duct design, and troubleshooting. These skills are taught from lab applications coordinated with classroom theory and actual jobsite experience.

Learning Outcomes

• Demonstrate the ability to wire, perform a startup, and evaluate the operation of a natural draft gas furnace.
• Demonstrate the ability to evaluate the operation of, troubleshoot, and repair an electric furnace.
• Obtain a City of Spokane Gas Heating Mechanic's 1 license.
• Demonstrate the abilty to evaluate the operation of, troubleshoot, and repair 80%-95% gas furnaces.
• Demonstrate the ability to evaluate the operation of, troubleshoot, and repair basic medium-temp and low-temp commercial refrigeration systems.
• Obtain an EPA 608 Universal Refrigerant Handling License.
• Demonstrate the ability to evaluate the operation of, troubleshoot, and repair air conditioning systems.
• Demonstrate the ability to follow and comply with local and national safety codes.
• Demonstrate the ability to evaluate the operation of, troubleshoot, and repair a heat pump system.
• Demonstrate the ability to design, install, and commision a basic Direct Digital Control system for a commercial rooftop unit of refrigeration system.

From smart phones to autonomous cars, electronic technology is an integral and constantly changing part of our world. An Electronics Engineering Technician degree provides the foundation necessary to pursue a career in this exciting field.

This lab intensive program provides practical, hands-on experience with a variety of equipment used in the industry. Classes are designed to develop the skills necessary to help engineers develop new electronic products and to evaluate, test, troubleshoot, and repair existing products. Graduates find employment with a wide variety of companies including electronic equipment manufacturers, medical equipment manufacturers, service companies, and hospitals.

To qualify for an associate in applied science degree, students must successfully complete seven quarters of study. The first five quarters are common to all the electronics programs. Students then choose to specialize in Avionics, Applications, or Mechatronics.

Learning Outcomes

• State the characteristics of electronic components and circuits.
• Calculate circuit parameters.
• Demonstrate proper safety procedures.
• Construct electronic parameters.
• Use electronic test equipment to evaluate and troubleshoot electronic circuits.
• Explain career related regulatory requirements.