Associate in Applied Science - Health Information Management

at MSM Group - Spokane Community College USA

The Customer Service degree is a two-year professional program.  The Customer Service Representative program provides the  business background and human relations skills needed to work successfully with clients and customers.  Students may participate in online or on-ground classes.  This degree prepares students for jobs as customer service representatives.  An associate degree in customer service introduces students to techniques used to deliver quality customer service care.  Students develop their communication, marketing, personnel supervision, and customer relations skills.  Subjects taught during a customer service training program are a combination of business and customer service specific courses.  These individuals are the face of the company and are the ones who deal with customers in a friendly and courteous manner.  Customer service professionals are required to interact with customers before, during, and after the sale has been made as well.  Customer service training program graduates will also have a better chance of reaching the supervisory or management levels in this field.

College credit toward degree completion may be earned by articulating from a high school business program, by prior learning assessment, or by completing comprehensive tests administered by the Business Technology Department.

Learning Outcomes

• Use positive human relations skills to successfully deal directly with customers personally or by telephone.
• Appreciate the importance of customer service and its direct relationship to the success of a company.
• Perform a variety of routine clerical duties which may include making photocopies and sorting mail.
• Use current office equipment and office-related software.
• Demonstrate proficiency in Microsoft Word (expert level) and at the specialist level of Access, Excel, PowerPoint, and Outlook.
• Apply knowledge of grammar and punctuation skills.

Cosmetology is a diverse field that offers a variety of employment opportunities. SCC's Cosmetology program provides the education and training needed to successfully compete in today's job market. Upon successful completion of the 1,600-hour program, students are prepared to take the Washington State Examination of Cosmetology. After passing this exam, they will be qualified to receive a license for Cosmetology.

This program includes hair cutting, trimming of facial hair, hair styling, permanent waving, chemical relaxing, tinting and bleaching, and temporary superfluous hair removal; artificial hair; manicuring and pedicuring of natural nails; basic skincare and theory of diseases and disorders of the scalp, skin, hair, and nails; and anatomy as it relates to cosmetology. In addition, safety and sanitation measures are stressed throughout the program. Students also must complete a first aid class. Students will be given review testing and simulated performance evaluations in preparation for the state licensing examination.

Learning Outcomes

• Demonstrate and formulate entry level haircutting techniques.
• Demonstrate and formulate entry level hair color techniques and practices.
• Demonstrate basic manicuring.
• Demonstrate basic skin care.
• Demonstrate and formulate entry level chemical texturizing services.
• Work with minimum supervision in a salon.
• Recognize the importance of, and practice good public relations with customers, employers, and fellow employees.
• Skillfully use tools and equipment safely and in a sanitary manner.
• Demonstrate the ability to successfully complete the state required practical examination for licensure.
• Demonstrate the ability to successfully complete the state required written examination for licensure.

The challenge of management!  It takes a special kind of person with a special knack to be a good business manager.  Over 70 percent of the workforce in Spokane is employed in the fields of business, health care and marketing. This creates a big demand for entry-level managers and supervisors.

The management program at SCC is designed to prepare students for these positions.  The curriculum incorporates individual hands-on experiences while learning the basic principles of business management.

Learning Outcomes

• Understand organizational behavior and leadership, management, business operation, finances, location and layout, record keeping, merchandising and business promotion.
• Understand the planning, organizing, leading and controlling functions of running a business on a day-to-day basis.
• Incorporate information technology and computer applications, including Internet, to the business environment.
• Understand human relations and the importance of ethics, possess an awareness of cultural diversity, the role of international business, the fundamental principles of business law, credit and collections, problem solving, and group decision processes as used in today's business world.
• Understand and possibly accept the challenging entrepreneurial role of owning their own business.
• Communicate effectively.
• Utilize management skills and knowledge by participating in cooperative education and/or supervised volunteer experience.

Echocardiography is an Allied Health profession specifically concerning the diagnosis and treatment of patients with cardiac and peripheral vascular disease. The technologist performs examinations at the request or direction of a physician. Through subjective sampling and/or recording, the technologist proceeds with the examination to create an easily definable foundation of data from which a correct anatomic and physiologic diagnosis may be established for each patient.

The primary role of the cardiovascular sonographer is to obtain recordings of ultrasound images of the heart and related structures for the physician to interpret. The various types of ultrasound equipment require a highly skilled operator to obtain the imaging information or other data required. The cardiovascular sonographer must obtain appropriate clinical history, cardiac-related physical findings, and pertinent laboratory data in order to adapt the imaging techniques to obtain comprehensive and diagnostic echocardiographic information.

Learning Outcomes

• Perform high quality noninvasive cardiovascular tests on patients, while tailoring the examinations to bring out abnormalities present. Develop skill in performing m-mode, two-dimensional and doppler echocardiograms, electrocardiograms, exercise tolerance testing, ambulatory electrocardiographic monitoring and pacemaker reprogramming and monitoring.
• Quantitate, subjectively evaluate and interpret data collected to assist the physician in arriving at a diagnosis.
• Develop clinical understanding of the anatomy, physiology, pathology, diagnosis and treatment of the major adult and pediatric cardiac diseases and deformities.
• Communicate effectively in a professional manner with physicians, patients and members of health teams.

The associate in applied science degree in Natural Resource Management prepares students to work in the forestry area. This program is accredited by the Society of American Foresters. Two additional options are available: Parks and Recreation or Wildlife Fisheries. The Parks and Recreation option prepares students for park maintenance and/or interpretive positions.  The Wildlife/Fisheries option prepares students to perform field sampling as well as habitat restoration work.

All students must complete an internship of at least 400 hours to complete the degree.  Second year: Student may remain in the main program which is forestry based, or they may select one of the two options for an AAS degree which requires a total of 105 credits.

Learning Outcomes

• Identify selected forest trees, shrubs, and forbs native to the Pacific Northwest.
• Use various instruments to measure the height, diameter and age of trees and apply this data to volume, site and growth determinations.
• Identify species and habitat needs of common northwest freshwater fish, birds and wildlife.
• Operate hand compasses, level, global positioning systems, and electronic instruments in determining slopes, turning angles, running traverses, locating ownership boundaries, and determining locations.
• Utilize maps and aerial photographs in the management of natural resources, including through the use of geographic information systems.
• Recognize common diseases and insect pests of forest trees and assess their damage.
• Use the computer as a tool for solving natural resources problems.
• Apply field techniques to sample, measure, and monitor wildlife, birds and fish species and their habitat.
• Demonstrate human relationship skills and professional behavior needed for successful job performance.
• Parks maintenance and equipment.
• Recognize and apply the various silvicultural systems and techniques used in ecosystem management.
• Understand concepts of ecology, conservation and management for fish and wildlife species and their habitats.
• Understand concepts involved in soil science including soil management, conservation, and use of soils in forestry and agriculture.
• Maintain and safely operate a chainsaw.
• Write technical reports and give presentations.

Completion of the two-year Heating, Ventilation, Air Conditioning and Refrigeration (HVAC/R) program at Spokane Community College prepares the student for an entry-level position in one of the most challenging occupations available.

Entry-level HVAC/R technicians typically work on residential and light commercial systems performing equipment installations, preventative maintenance, and service and repair functions. Opportunities also are available in systems design and sales.

Areas of study include basic HVAC/R systems, electricity, heating, local gas and oil codes, load calculations, cooling, refrigeration, duct design, and troubleshooting. These skills are taught from lab applications coordinated with classroom theory and actual jobsite experience.

Learning Outcomes

• Demonstrate the ability to wire, perform a startup, and evaluate the operation of a natural draft gas furnace.
• Demonstrate the ability to evaluate the operation of, troubleshoot, and repair an electric furnace.
• Obtain a City of Spokane Gas Heating Mechanic's 1 license.
• Demonstrate the abilty to evaluate the operation of, troubleshoot, and repair 80%-95% gas furnaces.
• Demonstrate the ability to evaluate the operation of, troubleshoot, and repair basic medium-temp and low-temp commercial refrigeration systems.
• Obtain an EPA 608 Universal Refrigerant Handling License.
• Demonstrate the ability to evaluate the operation of, troubleshoot, and repair air conditioning systems.
• Demonstrate the ability to follow and comply with local and national safety codes.
• Demonstrate the ability to evaluate the operation of, troubleshoot, and repair a heat pump system.
• Demonstrate the ability to design, install, and commision a basic Direct Digital Control system for a commercial rooftop unit of refrigeration system.

The Fire Science Technology program is designed to prepare students for entry-level careers as firefighters for municipal, industrial, state, and federal fire departments. The primary mission of the Fire Science Technology program is the identification and mitigation of emergencies in order to preserve life and property.

Program Requirements: admittance to the Fire Science Lab classes requires the student's age to be at least 18 or with the instructor's permission. All students are required to carry student accident insurance throughout their enrollment in the Fire Science program.  A 2.0 grade or better must be maintained in all courses required for a degree.

Learning Outcomes

• Have a well–rounded technical background for entry into fire service or rescue related fields.
• Apply knowledge and skill to a successful entrance into the fire service.   

Handle basic Fire, Rescue, and EMS duties.
The duties of the firefighter include, but are not limited to, extinguishing and controlling fires, performing rescue and evacuation work incidental to fire control, accidents, natural disasters, and other incidents where human life is threatened. Firefighters also render emergency aid to those in need. The responsibilities of fire prevention, inspection, and public relation programs aimed at reducing death and property loss are also undertaken.

The invasive cardiovascular technologist is a health care professional who, through the use of specific high-technology equipment and at the direction of a qualified physician, performs procedures on patients leading to the diagnosis and treatment of congenital and acquired heart disease, and peripheral vascular disease.

As a member of the cardiac catheterization team, the cardiovascular technologist is a surgical scrub assistant, monitors the patient's condition and operates other "CATH Lab." equipment.

The most important "CATH Lab" studies are coronary angiography, percutaneous coronary intervention (where stents, balloons, plaque removal devices, and other treatments to restore blood flow are deployed), right heart catheterization (where blood flow measurements are made), electrophysiology (where irregular heartbeats are created, studied and treated) and pacemaker implantations.

Learning Outcomes

• Demonstrate collaboration and effective communication among all health care team members in the delivery of cardiac care in all patient settings.
• Analyze information and research and apply it in the health care setting.
• Apply the principles of cultural awareness formulating appropriate modifications to health care plans to accommodate cultural differences.
• Design and implement appropriate treatment plans in all healthcare settings where cardiac care is delivered.
• Apply advanced cardiac care competencies in all health care settings.

Diagnostic Medical Sonography is an allied Health Profession where non-physician professionals perform a diagnostic procedure using high frequency sound waves (ultrasound) to produce dynamic visual images of organs, tissues, or blood flow inside the body.  Sonography is used to examine many parts of the body:  abdomen, breasts, OB/GYN, thyroid, scrotum, and blood vessels.  It is also used to guide needles for tissue biopsy or drain an abnormal fluid collection from a body cavity.  Sonography is a radiation-free imaging modality and procedures are performed at the request of a physician.

A diagnostic medical sonographer is a highly-skilled professional who uses specialized equipment to create images of structures inside the human body that are used by physicians to make a medical diagnosis.  Prior to starting a procedure, the sonographer must obtain an appropriate history, assess physical findings and review pertinent laboratory data.  This information is used to tailor the procedure to ensure comprehensive and diagnostic images are acquired.

Learning Outcomes

• Communicate effectively and in a professional manner with physicians, patients and other members of the healthcare team.
• Competently perform sonographic examinations of the abdomen, superficial structures and obstetrics & gynecology disciplines on patients, while tailoring the examinations to enhance the presence of abnormalities.
• Comprehend a clinical understanding of the anatomy, physiology, pathology, diagnosis and treatment of the major adult and fetal diseases and deformities.
• Establish the ability to quantify, subjectively evaluate and interpret the data collected to assist the physician in arriving at a diagnosis.
• Strive to meet the health care needs of the community.

The objective of this program is to permit the student maximum flexibility in designing a two-year program of study in business. The student may specialize in a particular area of business such as marketing, management, project management or entrepreneurship; or select courses that provide a general exposure to several areas of business.

The AAS in Business curriculum serves the student by offering modalities for most every course within the degree path for student convenience.

All students graduating from this program must have a minimum grade of 2.0 on each of the Management, Accounting, Economics, and Business required courses. Students must also have a minimum 2.0 cumulative grade point average on all required courses in the program.

Learning Outcomes

• Understand the nature of operations, ownership, marketing, business environmental factors, ethics, human resources, finances, regulations, research methodology, and decision-making processes of business.
• Understand realistic mathematical problems relating to the various segments of today's business world.
• Use desk-top calculators efficiently and demonstrate computer user skills including Internet applications.
• Understand the theory of occupation behavior, the basis of human motivation, cultural diversity, organizational structure, and the leader/manager's role in developing a sound behavioral climate in the business organization.
• Communicate effectively--verbal and written--in order to function in the world of work.
• Emphasize skills in one or more areas of business as well as possess "generalist" skills.
• Participate in a supervised volunteer community service experience.
• Understand international business concepts.