Associate in Applied Science - Medical Office Specialist

at MSM Group - Spokane Community College USA

Cosmetology is a diverse field that offers a variety of employment opportunities. SCC's Cosmetology program provides the education and training needed to successfully compete in today's job market. Upon successful completion of the 1,600-hour program, students are prepared to take the Washington State Examination of Cosmetology. After passing this exam, they will be qualified to receive a license for Cosmetology.

This program includes hair cutting, trimming of facial hair, hair styling, permanent waving, chemical relaxing, tinting and bleaching, and temporary superfluous hair removal; artificial hair; manicuring and pedicuring of natural nails; basic skincare and theory of diseases and disorders of the scalp, skin, hair, and nails; and anatomy as it relates to cosmetology. In addition, safety and sanitation measures are stressed throughout the program. Students also must complete a first aid class. Students will be given review testing and simulated performance evaluations in preparation for the state licensing examination.

Learning Outcomes

• Demonstrate and formulate entry level haircutting techniques.
• Demonstrate and formulate entry level hair color techniques and practices.
• Demonstrate basic manicuring.
• Demonstrate basic skin care.
• Demonstrate and formulate entry level chemical texturizing services.
• Work with minimum supervision in a salon.
• Recognize the importance of, and practice good public relations with customers, employers, and fellow employees.
• Skillfully use tools and equipment safely and in a sanitary manner.
• Demonstrate the ability to successfully complete the state required practical examination for licensure.
• Demonstrate the ability to successfully complete the state required written examination for licensure.

From smart phones to autonomous cars, electronic technology is an integral and constantly changing part of our world. An Electronics Engineering Technician degree provides the foundation necessary to pursue a career in this exciting field.

This lab intensive program provides practical, hands-on experience with a variety of equipment used in the industry. Classes are designed to develop the skills necessary to help engineers develop new electronic products and to evaluate, test, troubleshoot, and repair existing products. Graduates find employment with a wide variety of companies including electronic equipment manufacturers, medical equipment manufacturers, service companies, and hospitals.

To qualify for an associate in applied science degree, students must successfully complete seven quarters of study. The first five quarters are common to all the electronics programs. Students then choose to specialize in Avionics, Applications, or Mechatronics.

Learning Outcomes

• State the characteristics of electronic components and circuits.
• Calculate circuit parameters.
• Demonstrate proper safety procedures.
• Construct electronic parameters.
• Use electronic test equipment to evaluate and troubleshoot electronic circuits.
• Explain career related regulatory requirements.

The Customer Service degree is a two-year professional program.  The Customer Service Representative program provides the  business background and human relations skills needed to work successfully with clients and customers.  Students may participate in online or on-ground classes.  This degree prepares students for jobs as customer service representatives.  An associate degree in customer service introduces students to techniques used to deliver quality customer service care.  Students develop their communication, marketing, personnel supervision, and customer relations skills.  Subjects taught during a customer service training program are a combination of business and customer service specific courses.  These individuals are the face of the company and are the ones who deal with customers in a friendly and courteous manner.  Customer service professionals are required to interact with customers before, during, and after the sale has been made as well.  Customer service training program graduates will also have a better chance of reaching the supervisory or management levels in this field.

College credit toward degree completion may be earned by articulating from a high school business program, by prior learning assessment, or by completing comprehensive tests administered by the Business Technology Department.

Learning Outcomes

• Use positive human relations skills to successfully deal directly with customers personally or by telephone.
• Appreciate the importance of customer service and its direct relationship to the success of a company.
• Perform a variety of routine clerical duties which may include making photocopies and sorting mail.
• Use current office equipment and office-related software.
• Demonstrate proficiency in Microsoft Word (expert level) and at the specialist level of Access, Excel, PowerPoint, and Outlook.
• Apply knowledge of grammar and punctuation skills.

From smart phones to autonomous cars, electronic technology is an integral and constantly changing part of our world. An Electronics Engineering Technician degree provides the foundation necessary to pursue a career in this exciting field.

This lab intensive program provides practical, hands-on experience with a variety of equipment used in the industry. Classes are designed to develop the skills necessary to help engineers develop new electronic products and to evaluate, test, troubleshoot, and repair existing products. Graduates find employment with a wide variety of companies including electronic equipment manufacturers, medical equipment manufacturers, service companies, and hospitals.

To qualify for an associate in applied science degree, students must successfully complete seven quarters of study. The first five quarters are common to all the electronics programs. Students then choose to specialize in Avionics, Applications, or Mechatronics.

Learning Outcomes

• State the characteristics of electronic components and circuits.
• Calculate circuit parameters.
• Demonstrate proper safety procedures.
• Construct electronic parameters.
• Use electronic test equipment to evaluate and troubleshoot electronic circuits.
• Explain career related regulatory requirements.

The Machinist/CNC Technology program is designed to provide students with the skills necessary to gain employment in the manufacturing industry. The first year of the program will focus on skills used in a modern machine shop: machine shop math, blueprint reading, and conventional machine tool theory and lab. The last year offers advanced conventional machining and specialized training in CNC theory with introduction to CAD/CAM and procedures in quality control.

Each required course for graduation must be completed with a grade of 2.0 or higher before proceeding to the next quarter.

Learning Outcomes

• Operate a variety of CNC machines.
• Set up tooling for CNC machining operations.
• Perform quality control functions to ensure part compliance with required specification.
• Interpret blueprints.
• Possess knowledge of their role as an employee and factors that are critical to the company’s success.

Mechanical Engineering Technology prepares students for advanced mechanical drafting and design using both CAD drafting and Solid Modeling techniques.  The course of study prepares students to work in engineering teams for large and small manufacturing firms, consulting engineering firms, testing, and research companies.

Students learn the design and manufacturing processes required for a product to be developed from the initial concept to final production.  Students not only learn to draft using CAD and Solid Modeling techniques, but also get "hands-on" practical experience in 3D Printing, engineering design projects, and by learning fabrication processes used in industry.  Coursework includes design and assembly techniques as well as shop practice techniques and shop safety.  The course of study includes advanced disciplines of engineering technology such as math, physics, electrical theory, manufacturing, project management, and/or optional studies as available in statics, the strength of materials, chemistry, etc.

Learning Outcomes

• Use the systems, symbols, language and mechanics of the drafting field.
• Skillfully apply computers and engineering office software for documentation, communication, design, and drafting.
• Identify, solve, and apply engineering calculations relevant to a full drafting and design project.
• Work productively in a team environment and/or as an independent drafter/designer when required.
• Work with the sense of responsibility and accuracy required in the field of engineering design and drafting.
• Develop individual and full sets of drafting projects including shop drawings, assembly drawings, schematics, and construction plans using 2-D CAD and 3-D CAD solid modeling.
• Create accurate solid model computer files to transfer to rapid prototypes, CNC use, shop drawings, or engineering designs.
• Identify and select appropriate materials and processing of materials used in industry for a design project.
• Demonstrate basic shop practices in woods, metals, plastics, and composites, including machining, fabrication/welding, assembly and testing for design prototypes.
• Demonstrate global awareness of the impact of efficiency, effectiveness, cost, and sustainability in design.
• Create, track, and maintain an engineering design project from inception through scheduling, drafting, prototyping, costing, and documentation.

The Landscape Management program provides a study of ornamental plant materials and turf and how they relate to landscape design, construction, installation, maintenance, bidding & estimating, irrigation and arboriculture. The curriculum is built around landscape certified competencies. This program is accredited by the National Association of Landscape Professionals (NALP).  At the successful completion of the second year, passing all required coursework, the student will receive the associate in applied sciences degree.

The following is a typical student schedule. Individual student schedules may differ slightly depending on course availability. Courses may only be offered in the quarter indicated.  Outlined curriculum assumes students begin the program fall quarter and continue winter and spring quarters, with summer quarter off. It is recommended that students work closely with the program advisor when planning classes.

Learning Outcomes

• Apply planting and maintenance practices to lawns, trees and shrubs during the course of a year.
• Apply concepts of landscape design, construction, and installation of residential and small commercial projects.
• Understand and apply the concepts of residential irrigation.
• Diagnose causes of plant problems (i.e. insect, disease, and abiotic problems) and suggest appropriate remedies.
• Understand and apply the principles of weed science to landscape weed management.
• Understand and apply the principles of business management and human relations to agribusiness management.

Electrical maintenance and automation technicians are responsible for the maintenance, testing, repair, and/or replacement of the electrical systems and controls found in modern industrial plants and large commercial buildings.

As the electrical systems become more sophisticated, so must the skills of the electrical maintenance and automation technician. By mixing the theoretical with practical hands-on lab experiences using modern up-to-date industrial equipment and techniques, the student will be prepared for a challenging career in electrical maintenance.

Students are offered several options within the Electrical Maintenance and Automation program. They may choose to complete an AAS degree with specialized training in one of the following areas: Electrical Maintenance and Automation or Power Systems Maintenance. Electrical Trainee or Electrical Sales option certificates also are offered.
Students must maintain a 2.0 GPA in each course of the major discipline before advancing to the subsequent quarter. Students not meeting this minimum are required to repeat the deficient course before progressing.

Learning Outcomes

• Electrical Maintenance and Automation
• Understand the inherent dangers of and be able to work safely around electricity.
• Be familiar with electrical theory, electrical terms, and electrical circuits (AC & DC).
• Be able to identify common electrical materials, parts, and components.
• Understand the theory, operation and maintenance of AC & DC generators and motors.
• Know basic electronic theory and components and be able to wire, program, and maintain solid state motor controls (Variable Frequency Drives).
• Be able to design, sire and troubleshoot conventional motor control circuits.
• Understand the components and be able to design, program, wire, troubleshoot, and maintain Programmable Logic Controllers.
• Demonstrate proper transformer connections and understand the operation of industrial lighting.
• Able to perform electrical conduit bending using trigonometric calculations.
• Understand and apply the fundamentals of the National Electric Code.

The challenge of management!  It takes a special kind of person with a special knack to be a good business manager.  Over 70 percent of the workforce in Spokane is employed in the fields of business, health care and marketing. This creates a big demand for entry-level managers and supervisors.

The management program at SCC is designed to prepare students for these positions.  The curriculum incorporates individual hands-on experiences while learning the basic principles of business management.

Learning Outcomes

• Understand organizational behavior and leadership, management, business operation, finances, location and layout, record keeping, merchandising and business promotion.
• Understand the planning, organizing, leading and controlling functions of running a business on a day-to-day basis.
• Incorporate information technology and computer applications, including Internet, to the business environment.
• Understand human relations and the importance of ethics, possess an awareness of cultural diversity, the role of international business, the fundamental principles of business law, credit and collections, problem solving, and group decision processes as used in today's business world.
• Understand and possibly accept the challenging entrepreneurial role of owning their own business.
• Communicate effectively.
• Utilize management skills and knowledge by participating in cooperative education and/or supervised volunteer experience.

The Arboriculture program provides a study of ornamental trees; from selection and installation to irrigation, fertilization, pruning and care. Students learn how to identify, assess, diagnose and treat tree problems, as well as learn how to use the advanced arboriculture equipment and techniques. At the successful completion of the second year, passing all required coursework, the student will receive the associate in applied sciences degree.

The following is a typical student schedule. Individual student schedules may differ slightly depending on course availability. Courses may only be offered in the quarter indicated.  Outlined curriculum assumes students begin the program fall quarter and continue winter and spring quarters, with summer quarter off.  It is recommended that students work closely with the program advisor when planning classes.

Learning Outcomes
 Apply planting and maintenance practices to lawns, trees and shrubs during the course of a year.

• Apply concepts of landscape design, construction, and installation of residential and small commercial projects.
• Understand and apply the concepts of residential irrigation.
• Diagnose causes of plant problems (i.e. insect, disease, and abiotic problems) and suggest appropriate remedies.
• Understand and apply the principles of weed science to landscape weed management.
• Understand and apply the principles of business management and human relations to agribusiness management.